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Mindfulness - and what else it takes to ‘do’ intercultural business communication

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Peter Franklin: This presentation will describe the cognitive, behavioural and affective components of intercultural interaction competence in international business. It will argue that while cultural …

Peter Franklin: This presentation will describe the cognitive, behavioural and affective components of intercultural interaction competence in international business. It will argue that while cultural knowledge may be necessary and certain language skills are necessary, neither is sufficient to handle intercultural business communication effectively and appropriately.

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  • 1. Mindfulness - and what else it takes to ‘do’ intercultural business communication IATEFL Business English Special Interest Group Webinar September 30, 2010 Professor Peter Franklin Konstanz KIeM Institute for Intercultural Management, Values and Communication
  • 2. Mindfulness – and what else it … Outline: • What does it take to „do‟ intercultural business communication‟? • What does intercultural competence consist of? • Can intercultural competence be dev-eloped or does it just develop (or not)? • Is there a guiding principle for „doing‟ © Peter Franklin intercultural business communication? Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 3. Mindfulness – and what else it … What does it take to communicate successfully across cultures? © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 4. Mindfulness – and what else it … • Foreign language skills • Knowledge of the target culture Is that all? © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 5. Mindfulness – and what else it … • Intercultural Effectiveness • Intercultural Competence • Intercultural Communication Competence • Transcultural Communication Competence • Intercultural Action Competence • Intercultural Interaction © Peter Franklin Competence Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 6. Intercultural interaction competence is “the competence not only  to communicate  (verbally and non-verbally)  and behave  effectively  and appropriately  with people from other cultural groups,  but also to handle the psychological demands and dynamic outcomes that result from such interchanges” (Spencer-Oatey & Franklin 2009: 51) © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 7. Mindfulness – and what else it … What does intercultural interaction competence consist of? © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 8. Kühlmann & Stahl’s findings about expatriate managers (1998) • Tolerance for ambiguity • Behavioural flexibility • Goal orientation • Sociability • Polycentrism • Empathy • Meta-communicative competence © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 9. What does intercultural interaction competence consist of? - Some answers from a wide range of research open-mindedness resilience to stress non-judgmentalness display of respect/ interest empathy knowledge of own culture tolerance for ambiguity communication skills flexibility in thinking and knowledge of other cultures behaviour language proficiency persistence active listening © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 10. Spencer-Oatey & Franklin’s Model (2009)  Message communication competencies  Rapport management competencies  Intercultural cognitive competencies  Intercultural competencies associated with emotional strength © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 11. Chen and Starosta’s Second Model (2005: 244) Personal Communica- Psychological Cultural attributes tion skills adaptation awareness Self- Message skills Frustration Social awareness management values Self- Social skills Stress Social disclosure management customs Self- Flexibility Alienation Social concept management norms Social Interaction Ambiguity Social relaxation management management systems © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 12. Chen and Starosta’s Second Model (2005: 244) Personal Communica- Psychological Cultural attributes tion skills adaptation awareness Self- Message skills Frustration Social awareness management values Self- Social skills Stress Social disclosure management customs Self- Flexibility Alienation Social concept management norms Social Interaction Ambiguity Social relaxation management management systems © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 13. What does intercultural interaction competence consist of? The ability to master . . .  the Affective process: intercultural sensitivity  the Behavioural process: intercultural adroitness  the Cognitive process: intercultural awareness ABC competencies © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 14. What does intercultural interaction competence consist of? A highly varied set of numerous ABC competencies, of which language proficiency and culture-specific knowledge are only two © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 15. Mindfulness – and what else it … Can intercultural competence be developed or does it just develop (or not)? © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 16. Can intercultural interaction competence be developed ... ? Can be developed Skills through Self-concept exposure and Surface: experience easier to Traits, develop motives Core: Attitudes, slow to Knowledge values change © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 17. Mindfulness – and what else it … Is there a guiding principle for being successful across cultures? © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 18. Stella Ting-Toomey on Mindfulness “Mindfulness means attending to one‟s internal assumptions, cognitions, and emotions, and simultaneously attuning to the other‟s assumptions, cognitions, and emotions. ” © Peter Franklin (Ting-Toomey 1999: 267) Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 19. How do you ‘do’ Mindfulness?  Focus with understanding on the cultural context © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 20. Bill Gudykunst on Mindfulness “When we interact with strangers, we become mindful of our communication. Our focus, however, is usually on the outcome […] rather than the process of communication. For effective communication to occur, we must focus on the process of our communication with strangers.” © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010 (Gudykunst 2004: 253–5)
  • 21. How do you ‘do’ mindfulness? •Focus with understanding on the cultural context •Focus with understanding on the process of communication and cooperation as well as on the outcome © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 22. How do you ‘do’ mindfulness? •Create understanding e.g. by • listening actively • modifying your language to make it more comprehensible • paraphrasing • labelling • summarising • testing your own understanding • paying attention to non-verbal behaviour © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 23. Available online Available online from Amazon from www.bebc.co.uk © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 24. That was it! Thank you. Any questions? Any comments? © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 25. References  Comfort, J. & P. Franklin (2008). The Mindful International Manager. Competences for Working Effectively Across Cultures. York  Gudykunst, W. B. (2004). Bridging Differences. Effective Intergroup Communication. 4th edition. London  Kühlmann, T. & G. Stahl (1998). Diagnose interkultureller Kompetenz: Entwicklung und Evaluierung eines Assessment- Centers. In: Interkulturelle Personalorganisation. C. Barmeyer & J. Bolten, Sternenfels  Langer, E. J. (1989). Mindfulness. Cambridge, Mass.  Spencer-Oatey, H. & P. Franklin (2009). Intercultural Interaction. A Multi-disciplinary Approach to Intercultural Communication. London  Ting-Toomey, S. (1999). Communicating across Cultures. New York © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010
  • 26. Spencer-Oatey & Franklin’s Model (2009)  Message communication competencies  Rapport management competencies  Intercultural cognitive competencies  Intercultural competencies associated with emotional strength © Peter Franklin Mindfulness – and what else it takes to „do‟ intercultural business communication IATEFL BESIG Webinar, 30.9.2010

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