A 21st century library mission know.uni-‐x.org To build the most complete and authoritative web representation of physical and digital knowledge resources at the university
Approach: the user as moving target http://www.ﬂickr.com/photos/yohann-‐aberkane/2836258475 Knowledge networking is a dynamic and complex task, in which the user is a constant.
Background: McLuhan’s Sensorium www.theparisreview.org/.../2011/01/mcluhan.jpg There is no principal diﬀerence between physical and digital knowledge resources (‘media’) – both are the extensions of human
#1 Quality of service Make all knowledge resources for the university discoverable digitally. http://www.ﬂickr.com/photos/willowm/5224417965 Calculation of existing knowledge resources at the university and percentage of coverage.
#2 Understanding users Anticipate the human being behind the screen. http://www.ﬂickr.com/photos/bwr/141929320/ Usage statistics, webometrics, user satisfaction surveys.
#3 Collection development Augment the unique local collections with digital knowledge resources. http://www.ehow.com/about_6760206_collection-‐development-‐medical-‐libraries.html Number of physical and digital resources linked and their stats.
#4 Staﬀ skills Learn to think like the digital user thinks. http://www.ﬂickr.com/photos/bpt/1365563763 Trainings integrated in curricula; number of collaborative projects & amount of funding; hours of staﬀ in training.
#5 Governance Implement transparent and eﬀective digital knowledge policies. http://www.provost.pitt.edu/documents/RDM_guidelines.pdf Number and quality of policy compliant services and knowledge resources.
#6 Collaboration Maximize the global digital footprint by acting as a knowledge hub. http://bellm.org/blog/wp-‐content/uploads/2011/06/facebook_map_degree.png Number of MoUs, service contracts as well as human and machine interface procedure calls.
21st century libraries ~ Will face the challenge of constantly changing digital developments in the 21st century. ~ Can follow if the user is kept in the focus. ~ Build an augmented knowledge space of physical and digital resources for their users on the web. ~ Will act as the knowledge hub for the university.