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What Technology Skills Do Students
Need to Learn To Be Successful in
Post-Secondary Studies and How Can
Institutions Help?...
UBC’s Okanagan Campus
UBC’s Okanagan Campus
• 7800 undergrads
• 640 grad students
Learning & Technology Assistants
• “LTAs”
• A team of 14 students
• Stationed in the library
• On the front lines of stude...
The Study
-An online questionnaire
-In-person interviews
-Focus group
Highlights of the Results
Most common questions
• Printing, printing, and more printing!!
• Microsoft Word and Excel
• Working with PDFs
• Accessing...
What tech skills do students need?
• Productivity software
• Research skills
• Communication etiquette
• Social media awar...
Productivity Software
Quote:
“As part of a business diploma program years ago, I
was required to take two 100 level course...
Productivity Software
• MS Office
• Not taught within their classes or
labs, but students are expected to
be proficient
• ...
Research
• Use of online journal databases
• Conducting an effective web search
• Citation tools
Communication Etiquette
• How to communicate effectively over
email
• Organizing and formatting
information
• Understandin...
Social media awareness
• Concerns about privacy, out of
context impressions, and guilt by
association
• Want to leverage s...
Awareness and Attitudes of Trends
• Asked about flexible, blended and
online learning
• Concerns about lack of interaction...
Implications for Teaching & Learning
• Flexible learning
– Troubleshooting and support
– Scaffolding of the technology
• I...
Discussion
• What are the technical expectations
we have of our students?
• Are assessments practices matching
their techn...
Thank you!
vania.chan@ubc.ca
Centre for Teaching and Learning
UBC’s Okanagan Campus
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ETUG Spring workshop 2014 - What Technology Skills Do Students Need to Learn to be Successful in Postsecondary Studies and How Can Institutions Help?

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  • The study:
    An online questionnaire with Likert and open end questions (all LTAs participated)
    An in-person interview (12 participated)
    Focus group (2 participated)

    The LTAs are on the front line of technology support, and through their perspectives, hope to get a window into the student population

  • From the experience of the LTAs…

  • Major themes that emerged….
  • Implications for Teaching and Learning
    Flexible learning
    Troubleshooting
    Scaffolding to use technology and create content on their own
    Instructor expectations
    Anecdotally, some instructors have commented “this is a really tech savvy generation, students can handle any technology, we don’t need to go over it”
    This study suggests that might not be true
    “technology proficiency”
    How do we address the gaps?
  • Essay formats
    Form-fillable PDFs
  • Our sister campus in Vancouver is more famous
    But our campus in Kelowna is very nice too
    I hope you will come visit us sometime
  • Transcript of "ETUG Spring workshop 2014 - What Technology Skills Do Students Need to Learn to be Successful in Postsecondary Studies and How Can Institutions Help? "

    1. 1. What Technology Skills Do Students Need to Learn To Be Successful in Post-Secondary Studies and How Can Institutions Help? Vania Chan UBC’s Okanagan Campus ETUG Spring Workshop 2014
    2. 2. UBC’s Okanagan Campus
    3. 3. UBC’s Okanagan Campus • 7800 undergrads • 640 grad students
    4. 4. Learning & Technology Assistants • “LTAs” • A team of 14 students • Stationed in the library • On the front lines of student technology support
    5. 5. The Study -An online questionnaire -In-person interviews -Focus group
    6. 6. Highlights of the Results
    7. 7. Most common questions • Printing, printing, and more printing!! • Microsoft Word and Excel • Working with PDFs • Accessing wifi and workstations • Troubleshooting
    8. 8. What tech skills do students need? • Productivity software • Research skills • Communication etiquette • Social media awareness
    9. 9. Productivity Software Quote: “As part of a business diploma program years ago, I was required to take two 100 level courses in Microsoft Office (Word, Excel, Access, and Outlook). I still use these skills regularly to this day. In the science program, I was never exposed to the same training and don't know how I would have survived if I hadn't learned during another program. In sciences in particular, we are regularly required to create graphs of lab results and most students I know spent more time fighting with Excel than writing the report. This could be extremely valuable training.”
    10. 10. Productivity Software • MS Office • Not taught within their classes or labs, but students are expected to be proficient • Wish for class time devoted to these skills or a technology bootcamp series
    11. 11. Research • Use of online journal databases • Conducting an effective web search • Citation tools
    12. 12. Communication Etiquette • How to communicate effectively over email • Organizing and formatting information • Understanding audience and tone • Using proper salutations and closings
    13. 13. Social media awareness • Concerns about privacy, out of context impressions, and guilt by association • Want to leverage social media to market themselves
    14. 14. Awareness and Attitudes of Trends • Asked about flexible, blended and online learning • Concerns about lack of interaction in online learning • Heard about MOOCs, but not interested
    15. 15. Implications for Teaching & Learning • Flexible learning – Troubleshooting and support – Scaffolding of the technology • Instructor expectations
    16. 16. Discussion • What are the technical expectations we have of our students? • Are assessments practices matching their technical proficiency? • Are faculty aware of students’ proficiency levels? • At your school, what avenues do students have to learn technical skills? What supports are available?
    17. 17. Thank you! vania.chan@ubc.ca Centre for Teaching and Learning UBC’s Okanagan Campus
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