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Summer 2013 BC Rec Staff Orientation
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Summer 2013 BC Rec Staff Orientation


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  • 1. PLEASE WAIT TO TURN OFFYOUR CELL PHONESCampus RecreationSummer 2012 Orientation
  • 2.
  • 3. Welcome!
  • 4. Campus Recreation cultivates life-long healthand active lifestyle experiences. We honorthe Jesuit commitment to the formation ofthe whole person through diverseprogramming in a safe, fun environment.
  • 5. INTEGRITY: upholding a culture of honesty, trust, responsibility,fairness, and accountability to maintain high standards in all we do.PASSION: bringing commitment and energy to elevate the physicaland social well-being of the Boston College community.DEVELOPMENT: fostering the personal growth of our members andstudent leaders through self-discovery, experiential learning,teambuilding and role modeling.CAMARADERIE: creating a foundational home for relationships andcommunity at Boston College.RESPECT: valuing opportunities to interact with those we serve andmaintaining our facilities to create a welcoming & caring environment.
  • 6. • Constructed: 1971 by CreativeBuilding Systems of Melrose, MA• Architect: Daniel Tully• Design: Hyperbolic Parabloid• Opened: March 1972
  • 7. •Spin Room•Pool Resurfacing•Locker room•Graphics•Water fountains
  • 8. • New Equipment:• Synergy• TRX Suspension Trainers• Kettlebells• Precor Ellipticals• Stability Balls• New Group Fitness Equipment: Body Bars, Resistance Bands, YogaMats, Spin Bikes• Programs• Small Group Training: Kettlebell 101, classes that incorporate the newSynergy piece, Fit Over 40 – Level 1 and Level 2, Brighton Yoga• Group Fitness: Intro to Spin Class• Personal Training• Youth Programs: Youth Kickboxing, Youth Strength & Conditioning,and combined programs with Aquatics
  • 9. • Positive Attitude• Respect• Harassment or discrimination of any kind is unacceptable• Speak up if you are uncomfortable• Open-Door Policy – Always Available• Smoking is prohibited• Alcohol and Drugs Prohibited
  • 10. • Locker• 25% Off Programs• Membership• Fun Staff Activities (Summer Kickoff BBQ June 27th 5- 6:30pm, Halloween in JulyJuly 25th 12pm, Ice Cream Social 4- 5:30pm, Field Day August 15th)• Resume Building• Recommendations• Awards• Parking Reimbursement
  • 11. Show up on time for a shiftShift CoverageFeedback/Performance ReportsProgram Evaluations
  • 12. AUnder 14 years: Parent/guardian will need to remain not onlyin the building but also in the general area with youth.14 – 18 years: Parent/guardian must remain in the buildingwith youth, but does not have to be in the same area, i.e.playing basketball, racquetball18+ years: With a membership, is able to come in withoutparent/guardian. Is also able to sign in guests under the ageof 18 years. Waiver must either be on file or signed by guests.
  • 13. •New university policy for programs•All employees associated with a youth program mustsubmit to a CORI check (Criminal Offender RecordInformation)•Watch an on-line training video and take a quick quiz•Fill out a personal information disclosure form• Prohibited Conduct•Reporting – BC Police 2-4444
  • 14. National Intramural Recreational SportsAssociation•Education/Resources•Leadership opportunities•Networking•Professional Development*MARS State WorkshopJuly 18, 2013 at UMass Recreation CenterStudent Registration is $15
  • 15. Personal AppearanceUniforms and Name TagsHygiene, groomedProfessionalismFoodHomeworkCell PhonesMusic Devices/laptops
  • 16. What is “Customer Service”Be Aware: Always be alert and aware of our members.Be Informed: Take the time to know our building, programs, offices.Be Positive: Always have a smile on your face, be engaged.Remember we need to be polite and helpful even to difficult customers.Communicate: Pass comments/complaints on to your manager. Ifyou are getting the same complaints, share your ideas on how to helpwith your manager.
  • 17. • Be an attentive, patient and sympathetic listener• Every complaint or concern deserves our full attention• Always validate their concern• Thank them for voicing the problem and always offersome type of solution or direct them to the correct person
  • 18. • Check-Call-Care
  • 19. Personal InjuryPower OutagesEmergency EvacuationShelters in PlaceFire Extinguishers
  • 20. Two Way RadioPurposeProper use/terminologyPerforming a radio checkCalling In Sick/Arriving LateFront Desk Number – 617-552-8966Ask for Supervisor on DutyCommunication While on the Job