Payments is transfer of money from one party to another, typically in exchange of goodsBarter system Precious Paper money Symbolic Digital cash• Premature times metal coins • ~1700 AD money • Soon, we will be• Exchanging • ~600 BC • Today there • Provisioning • Bitcoin?
Business Technology OperationBy working at intersection of conflict and innovation!
Wear multiple hatsDisseminate relevant information Enable decisions Obtain commitments Participate at every stage
Managing Leadership •Team •Vision •Client •Inspiration •Self •DelegationBusiness Need•Competitive Implementation•Organizational •Dedication•Financial Problem Intuition Solution •Reaction•Operational •Completion •Iteration Data Analyzing Presenting •Framing •Structure •Designing •Buy-in •Gathering •InterpretingSource: The McKinsey Mind
Case StudyMasterCard’s first Private Label Card
Requirement Source Requirement Owners Gather Issuing Bank (AUB) • Based on MoU, Merchant (Sultan Center) prepared a Program sponsor (Bait Zakat) comprehensive External Card Association (MasterCard ) business Central Bank (NBK) requirement document • Retained only justifiable requirements Business team Internal Operations team Baseline
Interpret Frame Design• GAP analysis between • Prepared initial requirements and • What to offer? hypothesis card management • How to offer? • Built prototype system • Degree of flexibility • Conducted• Prioritized “must walkthroughs have” and “good to • Finalized framework have” features Suitability Direction Roadmap
When it’s data or intuition;Use Decision Support Systems Intuition Data
Based on priorities developed a framework to evaluate options on breadth of functionality, technology and commercial viability Option A Option B Parameters Weightage Score Weight Score Weight Functional 50% 86% 43% 82% 41% Technical 25% 74% 19% 86% 22% Commercial 25% 65% 16% 90% 23% Net 100% 78% 85% Rank 2 1 Achieve legitimate advantage over competition
Particulars Year 1 Year 2 Year 3Net Cost / benefit B-A Total project cost (20% contingency) A Internal Cost Staff cost Other External Cost Capital Cost (Technology) Implementation Services Project Contractors System Gap-analysis & Enhancement scoping Operating Cost (Technology) Annual Maintenance - Hardware / Software Transaction Telecommunication Costs Payment Scheme cost All other costs Capital Expenditure Miscellaneous Total tangible project benefit B Increased Revenue Avoided Costs (example: Funding from Partners) Other (Improved Service) Postulate return on investment
As an Analyst we can help industryplayers bridge the challengesLokesh ParakhE-mail: Lokeysh@gmail.com