Before You Hit "Send" with Marla Rosner

  • 150 views
Uploaded on

Marla Rosner shares the advice your mother couldn't possibly have given you about how to avoid communication blunders in the digital age. From the July 2013 Bay Area Consultants Network (BACN) …

Marla Rosner shares the advice your mother couldn't possibly have given you about how to avoid communication blunders in the digital age. From the July 2013 Bay Area Consultants Network (BACN) meeting.

More in: Technology , Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
150
On Slideshare
0
From Embeds
0
Number of Embeds
2

Actions

Shares
Downloads
1
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Before You Hit Send ” What your Mother Could Not Have Told You About Communication in the Digital Age 7/13 Marla Rosner, InstillLeadership, www.InstillLeadership.com
  • 2. 7/13 Marla Rosner, InstillLeadership, www.InstillLeadership.com
  • 3. What Channels are You Using? Communication Channels My Top Choices My Client’s Top Choices Another Key Contact’s Top Choices
  • 4. When are you sending that proposal?
  • 5. 7/13 Marla Rosner, InstillLeadership, www.InstillLeadership.com
  • 6. 7/13 Marla Rosner, InstillLeadership, www.InstillLeadership.com
  • 7. 7/13 Non-Verbal Cues and Communication Text based Audio Face to Face
  • 8. What are the stakes? 11/9/2010 Marla Rosner, InstillLeadership, www.InstillLeadership.com
  • 9. What’s the urgency? 7/13 Marla Rosner, InstillLeadership, www.InstillLeadership.com
  • 10. 7/13 Face To Face Phone Email Text/SM High Stakes Low Stakes Not Urgent Urgent Speed Importance Conscious Communication REAL TIME
  • 11. Caveat The paper trail Marla Rosner, InstillLeadership, www.InstillLeadership.com
  • 12. Ask Yourself: 7/13 1. What is my existing rapport with the other person?
  • 13. Ask Yourself: What are the stakes? (What are the risks if it goes poorly?) To the project? To the relationship? To my reputation? To my checkbook? Marla Rosner, InstillLeadership, www.InstillLeadership.com
  • 14. Ask Yourself: How quickly do I need a response? BACN www.bacnetwork.com
  • 15. Ask Yourself: What is the likelihood this will go poorly if I use my default mode? It’s not about you… It’s about them!
  • 16. Best Practices • Check your channels! • Understand your defaults and others’ • Don’t communicate impulsively • Check out your assumptions