CFO Network Event May 2012 - Presentation by David Hooton

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Presentation for CFO Australia network event held in conjunction with the Institute of Chartered Accountants on the impact of the NBN on Australian business

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CFO Network Event May 2012 - Presentation by David Hooton

  1. 1. WORK• IT & TELCO INDUSTRY SINCE 1996• TELCO, GOVT, ENTERPRISE & NOT FOR PROFIT• FOUNDED PLATFORM NETWORKS 2002• FIRST 11 BUSINESSES TO BE CONNECTED TO NBNTHINGS I’VE DONE• R&D• TECHNICAL ARCHITECT – HARDWARE & SOFTWARE• NBN STRATEGY ADVISOR – TELCO & CORPORATE• COMMS ALLIANCE NBN WORKING GROUPI LOVE• SOLVING PROBLEMS• BUILDING THINGS • BRANDS • NETWORKS • TEAMS• STARTUPS• ALMOST ANYTHING SCIENCE & TECHNOLOGY• BACON
  2. 2. • VENDORS• PLATFORMS• NERDS• SECURITY• RISKS• REWARDS
  3. 3. BEHEMOTHS • TELSTRA • OPTUS • IBM • AMAZON • GOOGLE • MICROSOFT
  4. 4. SPECIALISTS • SECURITY & MONITORING • OFFSITE BACKUP • HEALTHCARE • EDUCATION • HUMAN SERVICES
  5. 5. “A MODEL FOR ENABLING UBIQUITOUS, CONVENIENT,ON-DEMAND NETWORK ACCESS TO A SHARED POOL OFCONFIGURABLE COMPUTING RESOURCES THAT CAN RAPIDLYPROVISIONED AND RELEASED.” Source – National Institute of Standards & Technology
  6. 6. NETWORK DELIVERED UTILITIES, APPLICATIONS & SERVICES Source – David Hooton
  7. 7. • 4 M BUSINESSES CUSTOMERS• 40 M ACTIVE USERS• 14 M EDUCATION USERS• 5,000 BUSINESSES SIGN-UP DAILY• 3,000 RESELLERS• 350 THIRD PARTY APPS IN MARKETPLACE
  8. 8. • GOOGLE APPS RENEWAL RATES EXCEED 90%• 90% OF GOOGLE APPS CUSTOMERS HAVE OR ARE INTERESTED IN USING ANDROID DEVICES IN THEIR ORGANISATION
  9. 9. A STRONG BUSINESS CASE FOR CLOUD IS DEVELOPING
  10. 10. AUSTRALIAN CUSTOMERSFLIGHT CENTRE• 2,000 SHOPS IN 11 COUNTRIES• SAVED 30% PER ANNUM VS. MS EXCHANGENSW DEPT EDUCATION• 1.2 MILLION STUDENTS• 66% TOTAL COST REDUCTION.RAY WHITE, MORTGAGE CHOICE, AAPT, RMIT, GRIFFITH UNI, MACQUARIE UNI
  11. 11. Sheldon – Not the kind of nerd we’re looking for..
  12. 12. • IT NERDS WHO LACK BUSINESS AND SOCIAL ACUMEN ARE OUT.• HIGHLY TECHNICAL BUSINESS NERDS ARE IN. Sheldon – Not the kind of nerd we’re looking for..
  13. 13. Shourryya Ray -16 year old solved a 300 year old problem set by Isaac Newton
  14. 14. • YOUR IT TEAM WILL BE TECH SAVVY STRATEGIC BUSINESS PEOPLE• THEY WILL UNDERSTAND YOUR BUSINESS INTIMATELY• KPI’S WILL BE BUILT AROUND BUSINESS, NOT TECHNICAL DRIVERS Shourryya Ray -16 year old solved a 300 year old problem set by Isaac Newton
  15. 15. • YOU ARE GOING TO OUTSOURCE MUCH MORE OF YOUR IT FUNCTION• IN-HOUSE IT TEAMS WILL SHRINK• NEW ROLES WILL BLUR THE LINES BETWEEN BUSINESS AND IT Shourryya Ray -16 year old solved a 300 year old problem set by Isaac Newton
  16. 16. • NETWORK PERIMETER BLURRING• 3RD PARTY ACCESS TO DATA• INSOURCE OR OUTSOURCE?
  17. 17. • MONITORING• COMPLIANCE• PLAN FOR WHEN (NOT IF) AN INCIDENT HAPPENS
  18. 18. • INTEGRATION• RESOURCE BOOKING & ALLOCATION• VENDOR LOCK-IN
  19. 19. • TRAINING & EDUCATION• VENDOR MANAGEMENT• DISASTER RECOVERY
  20. 20. * Source – KPMG “Modelling the economic impact of cloud computing”
  21. 21. SAVINGS • OPEX SAVINGS OF 25% • CAPEX SAVINGS OF 50%PRODUCTIVITY • 75% ADOPTION, KPMG ESTIMATE THAT CLOUD ADOPTION WILL INCREASE AUSTRALIAN GDP BY $3.32B PER ANNUM AFTER 10 YEARS. • 50% ADOPTION CREATES $2.16B ANNUAL LONG-RUN GDP * Source – KPMG “Modelling the economic impact of cloud computing”
  22. 22. ENVIRONMENT • CARBON OUTPUT REDUCTION OF 30%INNOVATION • COLLECTIVELY FUNDED PLATFORMS & APPLICATIONS • LOW BARRIERS TO ENTRY FOR NEW TECHNOLOGY * Source – KPMG “Modelling the economic impact of cloud computing”
  23. 23. • MOBILITY• COLLABORATION & SOCIAL MEDIA• CUSTOMER EXPECTATIONS
  24. 24. • BLURS THE LINES BETWEEN WORK AND HOME• HYPER CONNECTED EMPLOYEES• HYPER CONNECTED CUSTOMERS• HOW DO YOU MANAGE THIS?
  25. 25. • FACEBOOK – BRANDING & CRM• TWITTER – TWO-WAY MARKETING• LINKED-IN – RECRUITING & THOUGHT LEADERSHIP• YAMMER – CORPORATE COLLABORATION • NAB • DELOITTE • WESTFIELD
  26. 26. • MARKETING IS NOW A TWO WAY CONVERSATION• A FLEXIBLE, CUSTOMER DRIVEN EXPERIENCE• MULTIPLE CHANNELS OF COMMUNICATION• SMART USE OF DATA AND APPLICATIONS TO MAKE LIFE EASY• RECOGNITION FOR LOYALTY
  27. 27. TOO LATE! YOU’RE ALREADY DOING IT WHETHER YOU KNOW IT OR NOT. • SALESFORCE.COM • DROPBOX • FACEBOOK • LINKED-IN • SKYPE • TWITTER
  28. 28. YOU NEED TO THINK ABOUT: • YOUR CURRENT STATUS • YOUR TEAM • YOUR VENDORS • SECURITY • OWNERSHIP & LEGAL STUFF
  29. 29. ARE YOU ALREADY USING THE CLOUD? (YOU ARE) • SALESFORCE.COM • DROPBOX • GOOGLE APPS • MICROSOFT 365 • SKYPE • FACEBOOK • LINKED-IN • BACKUP & DISASTER RECOVERY
  30. 30. WHAT ARE YOUR CURRENT POLICIES? • ARE THEY REASONABLE? • WORKABLE? • SUSTAINABLE? • COMPETITIVE?
  31. 31. • DO YOU HAVE THE RIGHT TEAM?• DOES YOUR IT GOVERNANCE FRAMEWORK FIT THE STRATEGY?• WHAT IS YOUR COMMUNICATION AND TRAINING PLAN?
  32. 32. • SOME OF THESE NEW VENDORS ARE GOING TO BE VERY DIFFERENT• PRODUCTS WILL BECOME DEEPLY INTEGRATED INTO YOUR BUSINESS• RELATIONSHIPS WILL OFTEN BE CROSS-JURISDICTIONAL
  33. 33. • DISASTER & EXIT STRATEGIES MATTER• INTEGRATION & TRAINING CRITICAL
  34. 34. • RADICAL CHANGES IN YOUR NETWORK• REQUIREMENT FOR HIGHLY SKILLED SECURITY EXPERTS• INSOURCE OR OUTSOURCE?
  35. 35. • SECURITY POLICY TRAINING REQUIRED FOR ALL STAFF• REGULAR AUDIT AND COMPLIANCE CRITICAL• INCIDENT MANAGEMENT PLAN
  36. 36. • $1.1M FINES FOR REPEAT BREACHES• YOU NEED TO TAKE THIS SERIOUSLY TOO
  37. 37. • MULTI-JURISDICTION RELATIONSHIPS CAN BE TRICKY• IS YOUR IP IS PROTECTED IN EVERY JURISDICTION IT’S EXPOSED TO?• DO YOUR POLICIES LEAVE YOUR DATA USABLE AND PROTECTED?
  38. 38. CONTACT INFO: <E> DAVID@HOOTON.ORG <T> @DAVE_HOOTON <W> WWW.HOOTON.ORG <P> +61 415 850 000

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