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  • MSAE Presentation

    1. 1. Using Your Web Presence to Enhance Membership Value March 5, 2009 and Audience
    2. 2. Agenda <ul><li>Web Evaluations: MSAE & National Sports Center </li></ul><ul><li>Using the web to find new members? </li></ul><ul><li>How do you provide ongoing value & engage members? </li></ul><ul><li>How do you make it easy to retain and renew members/audiences? </li></ul><ul><li>Questions </li></ul>
    3. 3. <ul><li>Target Audience </li></ul><ul><li>Coaches/Team Leader (esp. Hockey & Soccer) </li></ul><ul><li>Individuals who are going to clinics/tournaments </li></ul><ul><li>N. Central Community </li></ul><ul><li>People looking for an event facility </li></ul><ul><li>Developers of sports facilities </li></ul><ul><li>Business Goals </li></ul><ul><li>Recognize Sponsors </li></ul><ul><li>Cut down paper forms </li></ul><ul><li>Customer Goals </li></ul><ul><li>- Register teams </li></ul><ul><li>Raise awareness for all sports offered </li></ul><ul><li>Central hub for all communication </li></ul>
    4. 4. <ul><li>Target Audience </li></ul><ul><li>Current association members </li></ul><ul><li>Prospective members (all sizes) </li></ul><ul><li>Allied members (provide services to members) </li></ul><ul><li>Organization Goals </li></ul><ul><li>Make it easy for members to find information </li></ul><ul><li>Attract new members </li></ul><ul><li>Communicate pro-actively to members </li></ul>
    5. 5. How visible is your organization? Finding New Members
    6. 6. Potential Members are Online <ul><li>1.3B internet users worldwide </li></ul><ul><li>Nearly 75% of US Households subscribe to an internet service </li></ul><ul><li>92% of households with annual incomes over $70K are internet subscribers 2 </li></ul><ul><li>55% of all US Households have high-speed Internet Access 3 </li></ul>
    7. 7. Search Growth <ul><li>Search is quickly approaching email as #1 Internet activity </li></ul><ul><li>49% (60 million) of Internet users search every day </li></ul><ul><ul><li>90% of all internet users use search </li></ul></ul><ul><li>60% (76 million) of Internet users email every day </li></ul><ul><ul><li>91% of all Internet users use email </li></ul></ul><ul><ul><li>Source: Forrester Research </li></ul></ul>
    8. 9. Global Search Volume <ul><li>Global Percentage of Volume </li></ul><ul><ul><li>Google: 77.4% </li></ul></ul><ul><ul><li>Yahoo: 12.5% </li></ul></ul><ul><ul><li>Live Search (MSN): 5.9% </li></ul></ul><ul><ul><li>AOL: 2.1% </li></ul></ul><ul><li>Over 400 Million U.S. Internet Searches Per Day </li></ul>
    9. 10. Search A Critical Component <ul><li>People’s first interaction with your content is often filtered through the “eyes” of the search engines </li></ul><ul><li>Without these software programs that search a data sets (such as the Web) user would have a very hard time sifting through all the information online. </li></ul>
    10. 11. Offline Media Complements Online Search Source: iProspect Offline Channel Influence on Online Search Behavior Study, August 2007 Question: Within the last 6 months which of the following prompted you to go to a search engine to look for information on a particular company, product, service or slogan? (Select all that apply) Two-thirds of Online Search users are driven to perform searches as a result of exposure to an offline channel Television ad Word of mouth from friend / acquaintance Magazine / newspaper ad Company’s store / physical location Radio ad Billboard, indoor sports venue sign Ad / company name on company truck / van /car Ad / company name on taxi / train / city bus I have not preformed a search 0% 20% 40% 60% 100% Percentage of Online Search Users 33% 3% 7% 9% 17% 20% 30% 36% 37%
    11. 13. Good Visibility on Branded Terms
    12. 14. Branded Terms – Good Visibility
    13. 15. Local Search – They own the page.
    14. 16. Localized Keyword Search – - Visible - Partner links are important
    15. 17. Localized Keyword Search – Visible, but not in the broader context.
    16. 18. Regional Keyword Search – Not showing up
    17. 19. <ul><li>General (National) Keyword Search – </li></ul><ul><li>Not visible </li></ul><ul><li>Paid search campaign? </li></ul>
    18. 20. General (National) Keyword Search – Nice visibility on soccer facility
    19. 21. General (National) Keyword Search – No visibility
    20. 22. General (National) Keyword Search – Nice visibility “Wild Hockey” search
    21. 24. Branded Search – Good visibility considering the competition
    22. 25. Branded Search – Good visibility
    23. 26. Branded Search – - Good beginning on 3 rd Party Links
    24. 27. Keyword Search – Missing visibility on general keywords
    25. 28. Keyword Search – Missing visibility on general keywords
    26. 29. Keyword Search – Missing visibility on general keywords
    27. 30. Keyword Search – Missing visibility on general keywords
    28. 31. Keyword Search – Missing visibility on general keywords
    29. 32. Keyword Search – Missing visibility on general keywords
    30. 33. Keyword Search – Missing visibility on general keywords
    31. 34. Google Keyword Tool
    32. 37. Understanding a Search Results Page Organic Listings “Free” Pay-Per-Click Listings “Paid Advertising”
    33. 38. Organic Search - How it works <ul><li>Once indexed, a page’s relevance is determined by the engine’s algorithm </li></ul><ul><li>Keywords/Metadata (Page title, keywords and descriptions) </li></ul><ul><ul><li>Does this matter? </li></ul></ul><ul><ul><li>Search engine “Road Map” </li></ul></ul><ul><ul><li>The “main themes” of a website or page </li></ul></ul><ul><ul><li>Control content displayed on search results page </li></ul></ul><ul><li>Content </li></ul><ul><ul><li>Where on page, where within site, surrounding words, clarity </li></ul></ul><ul><ul><li>Aligned with page title, keywords, and descriptions </li></ul></ul>
    34. 39. Metadata
    35. 40. Organic Search - How it works <ul><li>A page’s relevance is also determined by… </li></ul><ul><li>Inbound Links </li></ul><ul><ul><li>Links from 3rd party websites to your website </li></ul></ul><ul><ul><li>How many and from which sites </li></ul></ul><ul><ul><li>Not having too many Outbound links </li></ul></ul><ul><li>URL - what is your website address? </li></ul><ul><li>Frequency of page refresh - are you publishing content often? </li></ul><ul><li>Website code - does the code prevent search engines from spidering your content? </li></ul>
    36. 41. PPC Search Advertising <ul><li>Advertisers bid for positioning (think online auction) </li></ul><ul><ul><li>In most cases, the higher the bid, the higher the placement </li></ul></ul><ul><ul><li>“ Relevance – Click Index” factor is applied to algorithm </li></ul></ul><ul><li>Advertiser pays only when text ad is clicked (PPC) </li></ul><ul><li>Two major distribution methods </li></ul><ul><ul><li>Search match - Ex: search directly on or </li></ul></ul><ul><ul><li>Content match - Ex: PPC ads displaying on partner sites </li></ul></ul>
    37. 42. PPC: Search Match #1 Search Match #2 Search Match #3 Search Match #4 - #7 Search Match Listings
    38. 43. PPC: Content Match #1 Content Match Previous #3 loses placement in Content Match #2 Content Match
    39. 44. Search Engine Listings <ul><ul><li>Have seen stats saying 80 to 90% of all users are clicking through on organic listings, but this varies by topic and relevance to what the searcher is looking for. </li></ul></ul>
    40. 45. How Users See a Listings Screen
    41. 46. Adding Natural Search to a Paid Search Campaign Dramatically Boosts Performance Source: iCrossing, “Search Synergy: Natural and Paid Search Symbiosis,” March 2007. Online Performance % Change When Natural Search Is Integrated With Paid Search 92% 45% 45% 44% 41% 39% 0% 20% 40% 60% 80% 100% Clicks Actions Orders Page views Visitors Time on site
    42. 47. Acquisition –The Big Ideas <ul><li>Think about how what your key audiences would type into Google to find you. </li></ul><ul><li>Review how you are helping people find you online. </li></ul><ul><li>Use Google’s free Keyword Tools to find out traffic on keywords </li></ul><ul><li>Spend time and money on your search strategy both paid and organic when it makes sense for your acquisition strategy. </li></ul><ul><ul><li>Costs can range widely depending on the keywords you want to target. </li></ul></ul><ul><ul><li>The most popular words are the broadest and most expensive. Look at less popular words that might be more targeted for your audience. </li></ul></ul><ul><ul><ul><li>E.g., Minnesota Soccer rather than Soccer </li></ul></ul></ul>
    43. 48. How can the web add value and help engage members/visitors? Providing ongoing value and engaging members
    44. 49. Is your site useful? <ul><li>Makes it easy to join </li></ul><ul><li>Support your brand & mission </li></ul><ul><li>Built to make updates easy </li></ul><ul><li>Saves your organization time & money </li></ul><ul><li>Useful to your members/audiences </li></ul><ul><li>Easy to use for everyone </li></ul>
    45. 53. Observations <ul><li>Design </li></ul><ul><li>Homepage tells me you are mostly about meetings and events </li></ul><ul><li>Feels older and not as up to date as it could be </li></ul><ul><ul><li>Broken links </li></ul></ul><ul><li>Have to dig a little bit for information </li></ul><ul><ul><li>Below the “fold” </li></ul></ul><ul><ul><li>Jobs and Events – two biggest trafficked areas are visible right away </li></ul></ul><ul><li>Too many PDFs </li></ul><ul><ul><li>Tell people when they are downloading something so they expect that </li></ul></ul><ul><li>Not as many ways to engage in a two-way exchange </li></ul><ul><li>Site search not visible to help users find information </li></ul>
    46. 57. Observations <ul><li>Technical </li></ul><ul><li>ColdFusion system is running it with a minimum content management tool </li></ul><ul><ul><li>Makes pages hard to add content to without asking for help from a programmer </li></ul></ul><ul><ul><li>ColdFusion is software for managing web applications that has lost ground to newer platforms and programming languages </li></ul></ul><ul><li>The HTML is not using much CSS </li></ul><ul><ul><li>Makes pages hard to change quickly </li></ul></ul><ul><li>There's more navigation links in any given page's HTML than there is content which can cause confusion to search engines </li></ul>
    47. 58. Off Site Efforts <ul><li>Social Media or Off Site Efforts </li></ul><ul><li>Monthly email, bi-monthly events </li></ul><ul><li>LinkedIn Account? </li></ul><ul><li>Blog – missing MSAE brand identity elements </li></ul><ul><li>iBizRadio hosted video </li></ul>
    48. 60. ?
    49. 62. Engagement –The Big Ideas <ul><li>When you redesign the site, update the technology rather than try to reuse what you’ve got to make it easier to update </li></ul><ul><li>Ask your users what they want to see on the site (and they are in the room) what they want to see on the site and move that content front and center </li></ul><ul><li>Find ways to encourage ongoing virtual networking on communication – make it simple </li></ul>
    50. 64. Observations <ul><li>Design </li></ul><ul><li>Deep rich content to get customers back to the site for specific sporting leagues and events </li></ul><ul><ul><li>Unless you are familiar with it, it takes sometime to learn </li></ul></ul><ul><li>Content geared for people in-the-know, not necessarily for the person coming to the site to find out quick logistics information </li></ul><ul><li>Does a good job of setting up all that the Sports Center has to offer </li></ul><ul><ul><li>Maybe just needs a little more context around it for the business audiences </li></ul></ul><ul><li>Design is consistent though not always idea when linking to 3 rd party content pages (Point Streak stats on games) </li></ul>
    51. 66. Observations <ul><li>Technical </li></ul><ul><li>Site looks well put together from a template and management structure </li></ul><ul><li>Using Dreamweaver and Contribute? </li></ul><ul><li>Site is on a solid infrastructure that has some search optimization working </li></ul><ul><li>Sitemap was broken when we viewed it </li></ul>
    52. 67. Off Site Efforts <ul><li>Social Media or Off Site Efforts </li></ul><ul><li>Mini-site for Schwan’s USA cup a nice idea-helps direct user to more relevant content for them </li></ul><ul><li>LinkedIn Account? </li></ul><ul><li>Blog – blog is nicely integrated using site design and identity </li></ul><ul><li>WebCasting events – very nice way to engage families/friends </li></ul><ul><li>Weekly TV </li></ul><ul><li>RSS subscription to events and news </li></ul><ul><li>Facebook for events </li></ul>
    53. 71. Engagement –The Big Ideas <ul><li>Think about creating ways to get to content more directly </li></ul><ul><ul><li>Create mini-sites </li></ul></ul><ul><ul><li>iPhone/Mobile site for days events/directions </li></ul></ul><ul><li>Ask your users what they want to see on the site and create pathways to that content – Create User Profiles of key site audiences and design experiences for these users </li></ul><ul><li>Make it easier for people to customize their view of the site (like MyYahoo to help them prioritize information) </li></ul><ul><li>Work with 3 rd party providers to skin their systems to fit into your site. </li></ul>
    54. 73. About Social Networks Source: eMarketer, “Social Network Marketing Ad Spending and Useage”, December 2007; BusinessWeek “Generation MySpace is Getting Fed Up”, February 7, 2008 1 <ul><li>Social Networks are Not Just a Teen Fad </li></ul><ul><ul><li>37% of US adult Internet users and 70% of teens use Social Networks </li></ul></ul><ul><ul><li>Nearly 50% of all page views on the web are on social networking sites </li></ul></ul>2 <ul><li>Advertisers are There Already </li></ul><ul><ul><ul><ul><li>Online spending on Social Network advertising will grow 75% in 2008 to $2.2 billion </li></ul></ul></ul></ul>3 <ul><li>Demographics are moving toward society as a whole </li></ul><ul><ul><li>Largest growing demographic of Facebook is 40+ women </li></ul></ul><ul><ul><li>YouTube demographics mirror US as a whole </li></ul></ul>
    55. 82. Do you make it easy to leave? Retaining & renewing members/audiences
    56. 83. <script type=&quot;text/javascript&quot;> var gaJsHost = ((&quot;https:&quot; == document.location.protocol) ? &quot;https://ssl.&quot; : &quot;http://www.&quot;); document.write(unescape(&quot;%3Cscript src='&quot; + gaJsHost + &quot;' type='text/javascript'%3E%3C/script%3E&quot;)); </script> <script type=&quot;text/javascript&quot;> try { var pageTracker = _gat._getTracker(&quot;UA-7323138-1&quot;); pageTracker._trackPageview(); } catch(err) {}</script>
    57. 88. Retention –The Big Ideas <ul><li>Put your time and effort into projects that will bring real value to your customers/members so they can’t do without you (Create ROI Models) </li></ul><ul><li>Think about how you provide real value and extend that experiences online </li></ul><ul><li>Don’t be afraid to get transactional </li></ul><ul><li>Don’t be afraid to license third-party tools that are already build and cost effective to deploy </li></ul><ul><li>Go where your audiences are – offsite if necessary </li></ul>
    58. 89. Thank You for Participating Questions?
    59. 90. Thank You! <ul><li>Lisa Helminiak </li></ul><ul><li>Principal | Strategist </li></ul><ul><li>Email: [email_address] com </li></ul><ul><li>View a copy of this presentation at </li></ul>