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Submitted By: Lovey Agarwal (115)
Rahul Mandloi (116)
Pranjal Sehgal (117)
Varun Tripathi (118)
Aziz Bhatia (119)
Flow of the Presentation
● Cultures and customs of UK.
● Training strategy
● Do’s and Dont’s
Brief About UNITED KINGDOM
● The UK's full and official name is the “United Kingdom of Great Britain and Northern
● United Kingdom refers to the union which includes four separate countries: England,
Scotland, Wales and Ireland.
● The Union Flag, popularly known as the “Union Jack”, is the national flag of the United
Kingdom. It is the British flag.
It is called the Union Flag because it symbolises the administrative union of the countries
of the United Kingdom. It is made up of the individual Flags of three of the Kingdom's
countries all united under one Sovereign - the countries of ‘England’, of ‘Scotland’ and of
‘Northern Ireland’ As Wales was not a Kingdom but a Principality it could not be included
on the flag.
● London is the capital city of UK.
● The total population of the United Kingdom is around 63,182,000,
according to the 2011 census.
● Third-largest in the European Union (after Germany and France) and the
22nd-largest in the world.
● The UK is an island nation in Western Europe just off the coast of France.
The mainland areas lie between latitudes 49 N and 59 N and longitudes
8 W to 2 E.
● The UK lies between the North Atlantic Ocean and the North Sea, and
comes within 35 km (22 miles) of the northwest coast of France, from
which it is separated by the English Channel.
● 250 languages are spoken in London, making the capital the most
linguistically diverse city in the world.
● The United Kingdom does not have a constitutionally defined official
language. English is the main and is thus the de facto official language.
● Other native languages to the Isles include Welsh, Irish, Ulster Scots,
Cornish, Gaelic and British Sign Language.
● The official religion of England is Christianity.
● It is a multi-faith society in which everyone has the right to
religious freedom. Although Britain is historically a Christian
society, people are usually very tolerant towards the faiths of
others and those who have no religious beliefs.
● The diverse history has led to very different cultural
● As the UK is very much a western society so people wear Jeans and
Tee shirts to full business suits for office work.
● England, unlike Wales and Scotland, has no official national dress.
● National costume of Wales: - The national costume of Wales is a long skirt, worn
with a petticoat and topped with a shawl.
● National dress of Scotland: - In Scotland the national dress is a kilt. The kilt is
worn around the waist.
The English are said to be reserved in manners, dress and speech. They are famous for their
politeness, self-discipline and especially for their sense of humor.
● Do stand in line: They generally form orderly queues and wait patiently for their turn. It is
expected that you will take your correct turn and not push in front. 'Queue jumping' is
● Do take your hat off when you go indoors (men only).It is impolite for men to wear hats
indoors especially in churches.
● Do say "Excuse Me": If someone is blocking your way and you would like them to move, say
excuse me and they will move out of your way.
● Do say sorry: If you accidentally bump into someone, say 'sorry'.
● Do Smile: A smiling face is a welcoming face.
● Do Pay as you Go: Pay for drinks as you order them in pubs and other types of
● Do say "Please" and "Thank you": It is very good manners to say "please" and
"thank you". It is considered rude if you don't. You will notice in England that we
say 'thank you' a lot.
● Do cover your Mouth: When yawning or coughing always cover your mouth with
● Do Shake Hands: When you are first introduced to someone, shake their right
hand with your own right hand.
● Terms of Endearment: You may be called by many different 'affectionate' names,
according to which part of the England you are visiting.
● No Gender Biasing
● Time management
● Most people use the courtesy titles or Mr., Mrs. or Miss and their surname.
● Wait until invited before moving to a first-name basis. People under the age of 35
may make this move more rapidly than older British.
● They used to be little firm and formal on first meeting.
● There is always class distinction among them. Introduce a younger person to an
● Introduce a person of lower status to a person of higher status.
● When two people are of similar age and rank, introduce the one you know better to
the other person.
● Avoid talking loudly in public.
● To signal that something is to be kept confidential or secret, tap your nose.
● It is impolite to stare at anyone in public. Privacy is highly regarded.
● Do not ask a lady her age. It is considered impolite to ask a lady her age
● Avoid doing gestures such as backslapping and hugging. This is only done among
● Do not spit. Spitting in the street is considered to be very bad mannered.
● Decision-making is slower in England than in the United States; therefore it is
unwise to rush the English into making a decision.
• “Drop in anytime” and “come see me soon” are idioms often used in social settings
• When being entertained at someone's home it is nice to take a gift for the host and the
The British exchange gifts between family members and close friends for birthdays and
• A bottle of wine
• bunch of flowers
• Chocolates are all acceptable.
• Lucky Number- 7 is the heavenly number, God has created the universe in 7 days, and a
week got 7 days, 7 deadly sins, 7 ancient planets, 7 wonders of the ancient world.
Unlucky Number- 13 is the unlucky number.
• Red - hardiness, bravery, strength, power, authority, government,
visibility, temper .
• Blue - vigilance, truth and loyalty, perseverance & justice.
• Yellow-Visibility, transparency.
• Green - Environment, Catholicism, quality
• Brown - Earth, honesty, manual labor soil
• Gold and Purple - Royalty Colors of the royal crown
• Black - Mourning, death, dignity, taxis
• Gray - Sophistication, elegance, traditional, tasteful, strength
concrete, clothing, industrial town
• Orange - Protestant religion Irish flag color.
People of UK are quite reserved when greeting one another.
A handshake is the most common form of greeting among
the British people.It should be firm.
The web of your hand should be meeting the others’
hand. People shake hand upon meeting and leaving.
Eye Contact :
Maintain eye contact during the greeting but avoid anything
The Kiss :
It is only when you meet friends, whom you haven't seen for a
long time, that you would kiss the cheek of the opposite sex. In
Britain one kiss is generally enough.
Formal & Informal Greetings
● The usual formal greeting is a 'How do you do?' and a firm handshake, but with a lighter
touch between men and women.
● ‘How do you do?’ is a greeting not a question and the correct response is to repeat ‘How
do you do?'.
● Hi - Hi or hello
● Morning / Afternoon / Evening (We drop the word 'Good' in informal situations).
● How are you? - Fine thanks. You?
● Thank you / thanks / cheers
● They sometime say 'cheers' instead of thank you. You may hear 'cheers' said instead of
'good bye', what we are really saying is 'thanks and bye'.
Business Cards Business cards are exchanged at the initial introduction. The business
card may be put away with only a cursory glance so don’t be offended if not much
attention is paid to it.
Food and Preferences
● British food has traditionally been based on beef, lamb, pork, chicken and
fish and generally served with potatoes and one other vegetable.
● The most common and typical foods eaten in Britain include the
sandwich, fish and chips, pies like the Cornish pasty, trifle and roasts
● Some of their main dishes have strange names like Bubble & Squeak and
They eat continental style, with fork in the left hand and the knife in the right.
The British generally pay a lot of attention to good table manners.
● If you cannot eat a certain type of food or have some special needs please
intimate your host in advance.
● If you are a guest, it is polite to wait until your host starts eating or indicates you
should do so. It shows consideration.
● Always chew and swallow all the food in your mouth before taking more or taking
● Always say thank you when served something. It shows appreciation.
● You may eat chicken and pizza with your fingers if you are at a barbecue, finger
buffet or very informal setting. Otherwise always use a knife and fork.
● When eating rolls, break off a piece of bread before buttering. Eating it whole
• In a restaurant, it is normal to pay for your food by putting your money on the plate
the bill comes on.
• When you have finished eating , place your knife and folk together parallel to each
other , with the prongs (tines) on the fork facing upwards, on your plate.
• It is ok to pour your own drink when eating with other people, but it is more polite
to offer pouring drinks to the people sitting on either side of you.
• It is ok to put milk and sugar in your tea and coffee or to drink them both without
Things To Remember
• Never lick or put your knife in your mouth.
• It is impolite to start eating before everyone has been served unless your host says
that you don't need to wait.
• Never chew with your mouth open.
• It is impolite to have your elbows on the table while you are eating.
• Don't reach over someone's plate for something; ask for the item to be passed.
• Never talk with food in your mouth.
• It is impolite to put too much food in your mouth.
• Never use your fingers to push food onto your spoon or fork.
• It is impolite to slurp your food or eat noisily.
• Never take food from your neighbor's plate.
• Never pick food out of your teeth with your fingernails.
• They eat continental style, with fork in the left hand and the knife in the right (or
the other way round if you are left handed).
• At the top of your plate will be a dessert spoon and dessert fork.
• You will come across with many knives and forks. Start with the utensils on the
outside and work your way inward with each subsequent course.
• If you have a knife in one hand, it is wrong to have a fork in the other with the
prongs (tines) pointed up.
• Hold your knife with the handle in your palm and your folk in the other hand with
the prongs pointing downwards.
How to hold a fork
How to hold a knife
• When eating in formal situations, rest the fork and
knife on the plate between mouthfuls, or for a break
• If you put your knife down, you can turn your fork over.
It's correct to change hands when you do this too, so if
you are right handed you would switch and eat with
the fork in your right hand.
• If it is your sole eating instrument, the fork should be
held with the handle between the index finger and the
thumb and resting on the side of your middle finger.
• When eating soup, tip the bowl away from you
and scoop the soup up with your spoon.
• Soup should always be taken from the side of
the spoon, and not from the 'end' as in most of
the rest of Europe.
• The spoon should rest where it is least likely to
fall. When resting, place the spoon in the bowl.
When finished, place the spoon on the right
side of the under plate where the soup bowl
sits, never on the tablecloth.
• To eat dessert, break the dessert with the spoon, one bite at a time.
Push the food with the fork (optional) into the spoon. Eat from the
spoon(Fork in left hand; spoon in right).
How to use a napkin or serviette
• The golden rule is that a napkin should never be
used to blow your nose on. This is a definite no-no.
• Napkins should be placed across the lap - tucking
them into your clothing may be considered 'common'.
• Hotels It is customary to tip. You can tip your porter about
1 or 2 pounds per bag, or 5 if you are in a 5 star hotel.
• You do not need to tip room service or your housekeeper.
Restaurants : Tip of around 10% is expected if you order at
Pubs : You are not expected to tip in pubs, bars or clubs.
• Business cards are exchanged at the initial introduction without formal ritual.
• The business card may be put away with only a cursory glance so don’t be offended if not
much attention is paid to it.
The Stiff Upper Lip
• One who has a stiff upper lip displays fortitude in the
face of adversity, or exercises great self-restraint in the
expression of emotion.
• The phrase is most commonly heard as part of the idiom
"keep a stiff upper lip", and has traditionally been used
to describe an attribute of British people (particularly upper-middle and upper
• A sign of weakness is trembling of the upper lip, hence the saying keep a stiff
• Hair should be short and neatly combed.
• Shave should be neat and nicely trimmed.
• The shirt should be light colored mainly white, light blue, light and dark brown.
• Dark suits, usually black, blue, or gray, are quite acceptable.
• Men's shirts should not have pockets; if they do, the pockets should always be kept empty.
• Men should wear laced shoes, not loafers.
• The pattern of the shirt should be solid, stripes and checks.
• The trouser can be off white, black and brown in color
• The tie should be in contrast with the shirt. Length of the tie should be till the tip of the belt.
• The socks color should match with trouser color.
• Hair should be nicely tied up.
• There should not be much make up. Only eyeliner and kajal would be sufficed.
• Prefer to wear western formals like trouser- shirts or formal skirts.
• Wear front closed and pointed formal shoes.
• Length of the trouser should cover half heels of the shoes.
• Handbag color should match with the trouser color.
V for Victory
With the palm facing forward this gesture is seen as positive and meaning
A OK - PERFECT
It's believed this gesture was popularised by divers because the thumbs
up / thumbs down gesture meant - go up or go down
THUMBS UP - THAT'S GREAT
As a gesture it's one of the most common. Several references believe that
is was used by Roman rulers at the "Coliseum" and other arenas to
indicate whether a gladiator lived or died.
Generally this means "wishing for good luck or fortune". Another
interpretation could be seen as "here's hoping".
The training will go on for 5 days. It will cover the following
modules and its course content are as follows
Day 1Module 1- Welcome and Introduction
• Introduction of the instructors and the employees.
• Key idea of the training and its importance.
• An Introduction to the United Kingdom.
Day 2- 11:30am- 5:00 pm
• Social Behavior.
• Dressing (Formal +Informal).
• Food and Preferences
• Informal Greetings and Gestures.
Module 3- Work Culture
Greetings and Meetings.
• Verbal and non-verbal communication
Module 5 Dining Etiquette
• Informal Dining
• Formal Dining
Module 6- Certification
• Practical evaluation of meetings, greetings, gestures and Dining
• Written evaluation of 2hrs- “Test your knowledge”
Cost- The cost of the training per employee is Rs.30, 000 only. It includes
study material also.
Day 1- Module 1Welcome and Introduction
3:00PM - 4:15PM
Introduction of the instructors and the employees
Key idea of the training and its importance
4:30PM - 6:30PM
An Introduction to the United Kingdom
4:00PM – 4:30PM
Dressing( Formal +Informal)
Food and Preferences
Informal Greetings and Gestures
3:00PM – 4:00PM
Greetings and Meetings
4:00PM – 5:00PM
Time Management & Colours Significance &
Gender Biasing and Invitation
Gifting & Working hours
3:00PM – 4:30PM
Verbal and non-verbal communication
Practical evaluation of meetings, greetings, gestures and Dining Etiquette-
Written evaluation of 2hrs- “Test your knowledge”
Day 2Module 2-Lifestyle
Module 3- Work Culture
Module 5 Dining Etiquette
Module 6- Certification
• While cross-cultural training alone cannot guarantee successful adjustment
to a novel culture, but studies suggest that relevant, honest, and updated
training content generates more realistic expectations about life in the new
• Also the Role of Cross-Cultural Training is vital as studies also warn that “if
expatriates have insufficient or ambiguous information about the host
country, they will use mental short cuts, such as stereotypes, to create
expectations about it.”