VostroTM Laptops         Dell services and support are designed to keep you up andrunning and your repair costs low so tha...
Mail-in Repair ServiceMail-in Repair Service is a convenient, cost-effective way to get yourVostro laptop back in service....
knowing that your critical data are safe from hardware, software andcatastrophic events for one year. Protect and access y...
pinpoint and fix systems issues before you even know there is aproblem.Extra ServicesCompleteCareTM Accidental Damage Serv...
LoJacks Absolute Monitoring Center using the Internet. If your laptop isstolen, you alert the Absolute Monitoring Center, ...
upgrades for Latitude laptops include On-site Repair Service AfterRemote Diagnosis2.Mail-in Repair Service provides for a ...
Warranty Support is available for as long as the original purchaser ownsthe product. For Dimension desktops , Phone Hardwa...
ComputraceComplete6 from Absolute Software. This powerful softwaresuite can be embedded in OptiPlexTM Desktops, LatitudeTM...
Dell PrecisionTM Mobile Workstations            Dell service and support is designed to keep your users up            and ...
Same-Day On-Site Service After Remote Diagnosis2 can place a Dell-certified technician at your location within four hours,...
disposal capabilities to recover and dispose of owned and/or leasedcomputer equipment in a secure and environmentally safe...
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Dell cmpany product

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Dell cmpany product

  1. 1. VostroTM Laptops Dell services and support are designed to keep you up andrunning and your repair costs low so that you can focus on your businessgoals. To choose the options best suited for your business, take intoconsideration your applications, working environment and uptimerequirements well into the future. Dell VostroTM laptops are built to last,and we offer options to keep them covered for up to four years after yourpurchase.Vostro laptops come standard with a one-year Limited HardwareWarranty1. Extended warranties are available for up to four years.Standard service also includes Mail-In Repair Service and HardwareWarranty Support for the length of the warranty term. Services upgradesfor Vostro laptops include On-Site Service After Remote Diagnosis2.Hardware Warranty SupportIncluded with all basic and enhanced service plans, Hardware WarrantySupport can help ensure timely resolution of hardware-related issues.This service places dedicated and specially trained small businesstechnicians at your disposal 24x7x365 through a toll-free number, e-mailor online chat.
  2. 2. Mail-in Repair ServiceMail-in Repair Service is a convenient, cost-effective way to get yourVostro laptop back in service. If necessary following phone-basedtroubleshooting, Dell will provide you with pre-paid shipping materialsto ship your laptop to our service facility. Then well repair it and mail itback to you.On-Site Service After Remote Diagnosis2On-Site Service After Remote Diagnosis2 is designed to deliverconvenient and timely warranty repair service at your location to helpcut downtime and save time, worry and hassle. Next Business Day On-Site Service After Remote Diagnosis2 can place a Dell-certifiedtechnician at your location the following business day, if necessary,following phone-based troubleshooting.Standard Built-in ServicesDell offers comprehensive services and support on VostroTM Laptops tohelp you with connecting to a network, maintenance and repair tasks.You can be confident that you will have the level of support you need tokeep your business running smoothly.1 year 10GB Dell DataSafeTM Online Backup is included to protectyour data by backing up your files to a safe, remote storage site. Relax
  3. 3. knowing that your critical data are safe from hardware, software andcatastrophic events for one year. Protect and access your files fromvirtually anywhere. Dell DataSafe Online Backup Terms and Conditionsapply. For more information, visithttp://delldatasafe.com/apos_select.aspx?l=us.1 year Automated PC TuneUp simplifies setup, regular maintenanceand troubleshooting problems. Relax knowing your system is routinelychecked for performance and security issues.Dell Network Assistant helps connects your office wirelessly to easefile-sharing, enhance security and manage devices on your network, andis designed to simplify the set-up, monitoring, troubleshooting, andrepair of your network.Dell Support Center is one central location that houses the tools youneed making them easy to find and easy to use.DellConnect3 can troubleshoot and repair your system remotely throughyour broadband Internet connection whether you’re on the road or in theoffice.Dell Support 3.4 is designed to enable you to constantly monitor,
  4. 4. pinpoint and fix systems issues before you even know there is aproblem.Extra ServicesCompleteCareTM Accidental Damage Service4The ultimate service option for on-the-move business users. WithCompleteCareTM Accidental Damage Service4, your system can beprotected from the realities of travel, including most bumps, drops, spillsand other unintentional damage. This gives your business an extra layerof asset-investment protection you can count on.Dell ProSupportExpert support for businesses that need rapid problem resolution forminimal downtime and maximum productivity. With easy access to 24/7North American-based technical support via phone, e-mail and onlinechat, you get direct contact with technicians. Our Dell ProSupport helpsensure your business can make the most of technology at all times,giving you a single point of contact for all your service issues.LoJack® for Laptops Theft Protection7LoJack® is a theft protection service that helps track, locate and recoverstolen laptops. You receive special software from Dell to be installed onyour laptop. This software works behind the scenes to silently contact
  5. 5. LoJacks Absolute Monitoring Center using the Internet. If your laptop isstolen, you alert the Absolute Monitoring Center, and the AbsoluteRecovery Team can track the computers location and work with thepolice to recover it.RecyclingDell Asset Recovery and Recycling services provide the logistic anddisposal capabilities to recover and dispose of owned and/or leasedcomputer equipment in a secure and environmentally safe way. Alongwith removing identifying tags and labels, the hard drive of each systemwe recycle is overwritten to help protect the security of your data. LatitudeTM Laptops Coverage may vary per model and offerings may change. View product details for specific model information. Clickhighlighted terms for a definition or description.Latitude laptops come standard with a 1- or 3-year Limited HardwareWarranty1 featuring North American-based technical phone support.Extended warranties are available for up to 4 years. Standard servicealso includes Mail-In Repair Service and Phone Hardware WarrantySupport for as long as the original purchaser owns the product. Services
  6. 6. upgrades for Latitude laptops include On-site Repair Service AfterRemote Diagnosis2.Mail-in Repair Service provides for a convenient, cost-effective way toget your Dell laptop back in service. If necessary following phone-basedtroubleshooting, Dell will provide you with pre-paid shipping materialsto ship your laptop to our service facility, where it will be repaired andmailed back to you.On-Site Service After Remote Diagnosis2 is designed to deliverconvenient and timely warranty repair service at your location, and canhelp minimize downtime and save you time, worry and hassle. Twolevels of On-Site Service After Remote Diagnosis2 are available:Next Business Day On-Site Service After Remote Diagnosis2 canplace a Dell-certified technician at your location the following businessday, if necessary, following phone-based troubleshooting.Same-Day On-Site Service After Remote Diagnosis2 can place a Dell-certified technician at your location within four hours, to help get yoursystem back in operation as rapidly as possible, if necessary, followingphone-based troubleshooting.Phone Hardware Warranty Support is included with all basic andenhanced service plans and can help ensure timely resolution ofhardware-related issues. This service places Dell support representativesat your disposal 24x7 through a toll-free number. For OptiPlex desktops,Dell Precision workstations and Latitude laptops, Phone Hardware
  7. 7. Warranty Support is available for as long as the original purchaser ownsthe product. For Dimension desktops , Phone Hardware WarrantySupport is available for the term of the basic or enhanced limitedwarranty.1Extra ServicesCompleteCareTM Accidental Damage Service4The ultimate service option for on-the-move business users. WithCompleteCareTM Accidental Damage Service4, your system can beprotected from the realities of travel, including most bumps, drops, spillsand other unintentional damage. This gives your business an extra layerof asset-investment protection you can count on.Dell ProSupportExpert support for businesses that need rapid problem resolution forminimal downtime and maximum productivity. With easy access to 24/7North American-based technical support via phone, e-mail and onlinechat, you get direct contact with technicians. Our Dell ProSupport helpsensure your business can make the most of technology at all times,giving you a single point of contact for all your service issues.ComputraceComplete6Your data is one of your most valuable assets. Protect it properly with
  8. 8. ComputraceComplete6 from Absolute Software. This powerful softwaresuite can be embedded in OptiPlexTM Desktops, LatitudeTM laptops, andDell PrecisionTM Workstations and Mobile Workstations and works inthree critical ways to not only help protect important information, butrecover stolen laptops and help you better track your PCs.Dell International Services ProgramThe Dell International Services Program offers the security of knowingyou can receive service and support8 when you travel with yourLatitudeTM laptop outside your home country. For more informationincluding a list of countries where international service is available, viewthe Dell International Services Program or contact a Dell salesrepresentative.RecyclingDell Asset Recovery and Recycling services provide the logistic anddisposal capabilities to recover and dispose of owned and/or leasedcomputer equipment in a secure and environmentally safe way. Alongwith removing identifying tags and labels, the hard drive of each systemwe recycle is overwritten to help protect the security of your data.
  9. 9. Dell PrecisionTM Mobile Workstations Dell service and support is designed to keep your users up and running and your repair costs low – so you can focus on core business goals. Choose the options best suited for yourbusiness by taking into consideration your workstation applications,working environments and uptime requirements well into the future.Dell PrecisionTM Workstations are built to last and we offer options tokeep them covered up to 4 years.Basic coverage for Dell Precision systems includes a 3-year Limitedwarranty1 and Next-Business-Day On-site Service After RemoteDiagnosis2 featuring North American-based technical phone support.Included with all basic and enhanced service plans, Phone HardwareWarranty Support can help ensure timely resolution of hardware-relatedissues. This service places Dell support representatives at your disposal24x7 through a toll-free number and is available for as long as theoriginal purchaser owns their Dell Precision system.On-site Service After Remote Diagnosis2On-site Service2 is designed to deliver convenient and timely warrantyrepair service at your location to help minimize downtime and save youtime, worry and hassle. Two levels of On-Site2 Service are available:Next Business Day On-Site Service After Remote Diagnosis2 can placea Dell-certified technician at your location the following business day, ifnecessary, following phone-based troubleshooting.
  10. 10. Same-Day On-Site Service After Remote Diagnosis2 can place a Dell-certified technician at your location within four hours, to help get yoursystem back in operation as rapidly as possible, if necessary, followingphone-based troubleshooting.Extra ServicesComputraceComplete6Your data is one of your most valuable assets. Protect it properly withComputraceComplete6 from Absolute Software. This powerful softwaresuite can be embedded in OptiPlexTM Desktops, LatitudeTM laptops, andDell PrecisionTM Workstations and Mobile Workstations and works inthree critical ways to not only help protect important information, butrecover stolen laptops and help you better track your PCs.Dell International Services ProgramThe Dell International Services Program offers the security of knowingyou can receive service and support8 when you travel with your DellPrecisionTM mobile workstation outside your home country. For moreinformation including a list of countries where international service isavailable, view the Dell International Services Program or contact a Dellsales representative.RecyclingDell Asset Recovery and Recycling services provide the logistic and
  11. 11. disposal capabilities to recover and dispose of owned and/or leasedcomputer equipment in a secure and environmentally safe way. Alongwith removing identifying tags and labels, the hard drive of each systemwe recycle is overwritten to help protect the security of your data

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