How CRM Can Help You Get Rich, Lose Weight and Win The Love of Your Life
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How CRM Can Help You Get Rich, Lose Weight and Win The Love of Your Life

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Why is CRM becoming a must for businesses like yours? What can CRM do for you to help you meet your goals?

Why is CRM becoming a must for businesses like yours? What can CRM do for you to help you meet your goals?

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How CRM Can Help You Get Rich, Lose Weight and Win The Love of Your Life How CRM Can Help You Get Rich, Lose Weight and Win The Love of Your Life Presentation Transcript

  • How CRM Can Help You GetRich, Lose Weight and Win the Love of Your Life Azamba Consulting Group Your Sage CRM Go To Partner Peter Wolf 1.312.513.9333 pwolf@azamba.com www.azamba.com Twitter: @azambainc
  • Before the how …Let’s start with the whys. • Why is CRM so important? • Why is CRM growing in popularity? • Why are 3 out of 5 small and medium-sized businesses looking at CRM these days?
  • The Internet – boon or bane?The internet completely transformsthe way we do business.More importantly:The internet completely transformsthe way our prospects andcustomers do business.
  • The GoodThere has never been a betteropportunity to:  Prime your sales pump with marketing  Share your expertise  Spread by word of mouth
  • The BadThe internet makes us painfullyaware that:  We may not be so different 1 in a million idea? 1,000+ others next door  Our competitors are many  We have to do more with less
  • The UglyWe, the people of this new Internetera, hold these ugly truths to beself-evident:  Signal to noise ratio is out of whack  Competitors are a click away Prospects and customers can get alternate recommendations in minutes  Mistakes spread … fast and wide
  • Bottom Line?With the internet era upon us, weneed to:  Do more with less  Truly differentiate Being the “leading” solution no longer works for most of us  Create a consistent, high quality customer experience
  • A 100% CertaintyBusiness as usual is no more –change is the new status quo.“If you don’t like change, you’ll likeirrelevance even less.”-General Eric Shinseki
  • Where to from here? How do wedig ourselves out and get moving in the right direction?
  • The $1 Million QuestionDo you have the right tools for the job? (probably worth MORE than a measly $1 million)
  • The Tool of ChoiceA rapidly growingsegment of businessesfeel that CRM is theperfect tool to help usdeliver consistent, high-quality customer (andprospect) experiences.Why is that?
  • Let’s Play a GameBefore CRM … … After CRM
  • Before CRM …Negotiations Mail Campaigns Quotes Suppliers Leads Sales Service Products Telesales Accounting Spec Sheets Web Site Suspects Management Customers Proposals Orders Email Blasts Brochures Phone Calls Services Marketing Prospects Sales Calls
  • … and After CRM Products Management Suspects Services Marketing ProspectsSpec Sheets Sales Leads Brochures Service Customers Web Site Accounting Suppliers Mail Campaigns Sales Calls Telesales Proposals Email Blasts Quotes Phone Calls Negotiations Orders
  • Before CRM … Karen’s Outlook Accounting System Sales Spreadsheet My Documents Network Share Jim’s Outlook My Copy of Sales Spreadsheet Word Document
  • … and After CRM CRM
  • Before CRM …The sales process(or service process or marketing process or …) Start End
  • … and After CRM Start
  • CRM Makes Life EasyCRM done right will:  Increase Visibility Help you watch and manage what’s going on in your business  Increase Control Help you guide and establish consistent ways of doing business
  • So … Why is CRM Exploding?It helps you:  Create a consistent, high quality customer experience  Truly differentiate Being the “leading” solution no longer works for most of us  Do more with less
  • Interested in More Information?Contact Peter Wolf:  1.312.513.9333  pwolf@azamba.com  www.linkedin.com/in/azambainc  www.twitter.com/azambainc