On October 23rd, 2014, we updated our
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“You have two ears and one mouth; use them in that ratio”. SELLING SKILLS
OBJECTIVE OF SELLING SKILLS Recognize the difference between features and benefits of products and services, and develop a plan for increasing product knowledge. Understand the power of your behavior for more successful sales and customer service. Develop communication skills to better share information and to better listen to the customer. Recognize opportunities for both individual and team. SELLING SKILLS
IMPORTANCE OF SELLING SKILLS FOR MANAGERS SELLING SKILLS Competition is very high so, it is important for a manager to have selling skills to create difference. Every one is selling same product so we need to have a point of difference. Creating reputation in minds of customer so that we can have new customers.
HOW TO ACQUIRE SELLING SKILLS ?
Develop building self confidence routine.
One should be a good listener .
Persuasiveness "features tell, benefits sell.”
Building strong relationship .
AFFECT OF SELLING SKILL SELLING SKILLS
WHAT WE LEARNED FROM THIS VIDEO ?
Read consumer behavior.
Build good relation with customer (Rapport)
KEY QUESTIONS ?
Did I got “Attention” ofthe Buyer?
Do I regularly check if my prospect is happy with what I am?
If I lose a sale do I analyze where did I went wrong?