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The first step to managing a crisis is to understand it. The second step is to have a framework in place that allows for a rapid response to the situation. In the past it has primarily been professional emergency responders who have performed both of these functions. But with social media, communities and those who serve them are now able to quickly determine what any given situation is and respond more effectively. This guide provides an easy, step-by-step guide to anyone responding to crisis.
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