Ayehu eyeShare Overview

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Ayehu eyeShare is the first off-the-shelf product that manages and automates IT problem resolution – resulting in up to 90% faster problem resolution.

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  • Data centers are looking to either simplify their environments or fill gaps with automation tools that enable half the staff to manage the same workload. The time is finally right for automation due to the complexity of IT infrastructures and taxing workloads of IT staff. IT process automation has been around as a concept for a long time, Because of the growing complexity of IT, data centers are looking to either simplify their environments or fill gaps with automation tools that enable half the staff to manage the same workload. High availability, disaster recovery and ITIL are all pushing data centers to seek operational efficiency gains, Using IT process automation tools to eliminate repetitive, manual processes is a good way to achieve that.
  • Finding and fixing IT problems are time-consuming, labor-intensive manual and expensive processes. Existing management tools are good at monitoring devices and identifying problems, but lack the intelligence and local control to actively fix problems when they occur, forcing IT staff to perform routine administration and recovery tasks. Organization can reduces significantly their outages duration by as much as 70% by automating the isolation (detection & identification) and the resolution processes For successful problem resolution the keys are to have the right procedures to diagnose, analyze and resolve problems together with the proper staff & the relevant knowledge & processes.
  • eyeShare focuses on reducing the MTTR of incidents & problems by automating the resolution process, It manages & orchestrates the Process, People and Procedures. Transaction failure monitored by OpTier CoreFirst initiates an alert that triggers eyeShare engine, providing an accurate procedure to manage the resolution process quickly & automatically in alignment to business policy eyeShare intelligent rules engine enable to analyze, track and correlate events in order to execute automated tasks/action scenarios. It dynamically find the appropriate process, solution and people while documenting each step during the resolution process. eyeShare dynamic workflow engine has the ability to create context‐based workflows that change branches on status (completed/failed) and data (computer name, path, string etc) and to run in multiple, concurrent branches of  workflows, human decisions  can be made, captured and automated during the workflow process.  Central console for real time & Historical reporting, IT has a cross-wide view of the IT process automation on the business.  
  • eyeShare™ is the first end-to-end Critical Situation Management system its job is to  Resolve & Recover from critical problems quickly!   It has an intelligent capabilities that will actually work for you, You plan & design the results you want in eyeShare™, It will find out what to do where in your IT infrastructure and it will do it or it will go and ask your permission for some critical actions, but other than that it actually runs the job and what to do, follows through step by step process and documents all actions taken.   eyeShare's automation engine technology, will actually figure things out, will much better align to company's business requests, work with a changing IT landscape and will integrate into all the ITIL operating processes. eyeShare™ incorporates four processes: Event Management - Captures, Analyzes, Classifies and dynamically learns event sources. People Management – Skills, Availability, Tasks, Knowledge. Communication management – Notify, Coordinate, Escalate, Report. IT Operations management – IT process Automation (ITPA), Integrate, Process Workflows, orchestrate. Combining these capabilities makes eyeShare™ Powerful & Flexible Solution for Incident, Problem in single package to simplify IT Operations management.
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  • Manage & Control - A tailored dashboard for all levels of IT management allow "at a glance" control of the largest operations and ensure prompt escalation of critical IT situations. The Dashboard supports an on-line view of the overall incidents and their handling status, workflow processes and more...
  • Automated Workflow Engine – The eyeShare graphic UI allows users to design dynamic workflows in the data center, and it runs on top of all popular command & control monitoring systems such HP OV & Service desk, BMC Patrol & Remedy, IBM Tivoli, Microsoft MOM/SMS/CRM, Symantec and many others.
  • Ayehu eyeShare Overview

    1. 1. Ayehu Software Technologies Ltd. Critical Situation Management (CSM) Going beyond Run Book Automation Simplifying Problem Resolution ™
    2. 2. What is the Problem? Organizations Lose 3.6% of Annual Revenue to critical systems Downtime* People Service Levels Standards &Process Knowledge Infonetics * The Costs of Enterprise Downtime
    3. 3. &quot;Just knowing there is a problem doesn't solve it!&quot; <ul><li>Today more than 85% of the outage processes are done manually and requires human intervention. </li></ul><ul><li>IT staff (support & admin) are using manual procedures to diagnose, analyze, notify, escalate and resolve problems. </li></ul><ul><li>IT staff spends between 30%-50% of their time troubleshooting and fixing problems. </li></ul><ul><li>Lack of standard , knowledge & process immaturity increases outages duration. </li></ul>Automating problem isolation & resolution can reduce an outage duration by more than 70% An Outage phases ™
    4. 4. The solution – Automating problem resolution <ul><li>eyeShare is a unique solution for Critical Situation Management (CSM). </li></ul><ul><li>It automates the management of incidents, problems & alerts generated by monitoring system and business applications. </li></ul><ul><li>It dynamically allocates and orchestrates: </li></ul><ul><li>People, Processes and Procedures </li></ul>Source Capture Problems Remediate Communicate Manage
    5. 5. How does it works? www.ayehu.com/solutions.html <ul><li>eyeShare™ incorporates four processes: </li></ul><ul><ul><li>Event Management – Policy based rules engine that Monitors and captures, analyzes, classifies and dynamically learns alert sources </li></ul></ul><ul><ul><li>People Management – Skills, availability, tasks, knowledge </li></ul></ul><ul><ul><li>Two-way communication management – notify, coordinate, escalate and report </li></ul></ul><ul><ul><li>IT Operations management – IT process automation (ITPA/RBA), integrate, orchestrate and process workflows </li></ul></ul><ul><li>Combining these capabilities in a single pack, makes eyeShare™ a powerful & flexible solution for incident and problem management to simplify IT operations management. </li></ul>™
    6. 6. The Value of eyeShare™ ™
    7. 7. End-to-End Incident Management Process Tasks Scripts Help Desk CRM Reporting - Knowledge Base <ul><li>Monitoring </li></ul><ul><li>Event Mgmt </li></ul><ul><li>Network Mgmt </li></ul><ul><li>Security </li></ul><ul><li>Logs </li></ul>Notify People- SMS EMAIL VOICE IM Infrastructure / System / OS / Virtual communicate Capture Manage Automate Resolve eye Share ™ End to End Situation Management
    8. 8. Ayehu solution for IT operation end 2 end Critical Situation Management Physical, Virtual and cloud infrastructure Solution Architecture Agent Less
    9. 9. The Product – Executive Dashboard <ul><li>Aggregates </li></ul><ul><li>Correlates </li></ul><ul><li>Control </li></ul><ul><li>Real Time </li></ul><ul><li>Customized </li></ul>
    10. 10. The Product – Drag and Drop Tool Box Web Reports <ul><li>Plan </li></ul><ul><li>Design </li></ul><ul><li>Test </li></ul><ul><li>Execute </li></ul><ul><li>Schedule </li></ul>
    11. 11. Out-of-the-box Incident & Problem Resolution Templates <ul><li>These process automation are results of procedures written by App, Web, DBA and Infrastructure experts. </li></ul>Scheduled Event Driven On Demand
    12. 12. Interactive response eyeShare workflow involves human decisions thru interactive IVR, SMS and Email messaging
    13. 13. eyeShare™ Benefits <ul><li>Dramatically reduce resolution time for alerts and incidents </li></ul><ul><li>Empower frontline operators to resolve incidents more quickly & remotely </li></ul><ul><li>Reduce upper-tier escalations and minimize alert noises </li></ul><ul><li>Capture incident resolution audit trails and create process documentation </li></ul><ul><li>Utilize knowledge while making it explicit and accessible to everyone </li></ul>A complete End 2 End Solution The Center for your Incident & Problem Management
    14. 14. Ayehu Customers <ul><li>Customers </li></ul><ul><li>Testimonials </li></ul><ul><li>“ After we finished the installation of </li></ul><ul><li>eyeShare we immediately saw the great </li></ul><ul><li>benefits that the solution brought. These </li></ul><ul><li>included a rapid ability to proactively </li></ul><ul><li>detect possible issues in our sales order </li></ul><ul><li>processing chain and the further ability to </li></ul><ul><li>automate putting those issues back to </li></ul><ul><li>normal with very little manual </li></ul><ul><li>intervention” </li></ul><ul><li>Yaron Romano, Technology & Infrastructure </li></ul><ul><li>Director ,Strauss Group. </li></ul>
    15. 15. Thank You! www.ayehu.com Everything should be made as simple as possible, but not one bit simpler Albert Einstein, 1879-1955 Gabby Nizri, CEO E-mail: [email_address] Watch NOW demo online: www.ayehu.com/eyeShare_demo.html

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