How to influence your clients through a multichannel strategy

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Axis Corporate presents the intervention in the III International Cruise Summit by Sebastián Mañana, Partner at AXIS CORPORATE.

Axis Corporate presents the intervention in the III International Cruise Summit by Sebastián Mañana, Partner at AXIS CORPORATE.

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  • 1. How to influence your clients through a multichannel strategy Sebastián Mañana Partner at AXIS CORPORATE Travel & Tourism Head @axiscorporate
  • 2. How to influence your clients through a multichannel strategy Sebastián Mañana Partner at AXIS CORPORATE Travel & Tourism Head @axiscorporate Cruises Summit 2013
  • 3. Learn and influence Traveler profile is the key factor
  • 4. Learn and influence Be present!
  • 5. Learn and influence Be present!
  • 6. Learn and influence Be present!
  • 7. Learn and influence Be present!
  • 8. Learn and influence Be present!
  • 9. Customer Experience Agile, secure and aligned
  • 10. Customer Experience Communication channel
  • 11. Customer Experience Small details count!
  • 12. Customer Experience A mistake is an opportunity
  • 13. Continue learning Use technology to sell more
  • 14. Continue learning Up-selling and Cross-selling
  • 15. Customer engagement Keep in contact with customers
  • 16. Customer engagement Loyalty Program
  • 17. Customer engagement You are around the world
  • 18. Customer influence cycle Learn from your clients An engaged customer means new clients Be present Have a good reputation Get customer engagement Influence on the process of choice Continue learning Offer great Customer Experience
  • 19. THANK YOU! Axis Corporate provides professional managementconsulting services focused on driving transformation that helps companies achieve flexibility and excellence in their business, whether in local or international markets. www.axiscorporate.com Barcelona · Madrid · Shanghai · São Paulo · London · Boston · Frankfurt Sebastián Mañana Partner smanana@axiscorporate.com Tel. 902 547 444