ITSM Essentials for Managing the Cloud

Agenda
Background
Cloud Computing Service Candidates
Managing Cloud Services
Live assyst Product Demonstration
Q&A

Background
Introduction
Types of Clouds
Cloud Computing vs Outsourcing

Introduction
What does Cloud Computing mean to IT?

Types of Clouds
Software as a Service (SaaS)
Platform as a Service (PaaS)
Infrastructure as a Service (IaaS)

Cloud Computing vs Outsourcing
Differences
How the services are accessed
More flexible contract terms
More flexible scaling options
Lessons Learned from Outsourcing
We still need IT (and ITSM)
We need very good contracts and supplier management
Effective communication is critical

Cloud Computing Service Candidates
Identifying Cloud Service Candidates
Service Catalog and Demand Management Input
Financial Management Input

Identifying Cloud Service Candidates
What is a Service?
External Drivers
Internal Analysis
Be Pro-Active

Service Catalog and Demand Management Input
Service Catalog
Visibility to Services
Source for Financial Management
Demand Management
Look for unusual demand patterns
Demand vs planned demand

Financial Management Input
Cost of Current Service Delivery
People costs
Hardware and software costs
Projected cost of new services
Expected costs
Leverage historical data

Managing Cloud Services
Supplier Management, Contracts and Service Levels
Full “Supply Chain” View

Contracts and Service Levels
Supplier Management
Contracts
Service Level Agreements (UCs)

Full “Supply Chain” View
Include the Service in your Service Catalog
Track the “raw” Supplier performance through SLAs
Track the perceived Supplier performance through surveys
Monitor the Service usage

Summary
It ’s important for IT to take the lead in Cloud Computing
Leverage your ITIL processes to get a head start
Don ’t wait – start planning for this now

Live assyst Product Demonstration Paul Swider – Solution Consultant

Demo Scenario 1 – Service Catalog and Self Service
How a Business user can leverage FAQ’s for hosted services
How to manage Requests for Cloud Services
Understanding the business users perception of a Cloud Services

Demo Scenario 2 – IT View to Deliver and Support the Service
How to define offerings related to cloud services
How the technical view of the service catalog can reflect your infrastructure
How assyst can support requests related to cloud based services
How requests related to cloud based services can be structured and managed

Full, instant access to assyst functionality via your browser – right now !
30 days of continuous 24/7 access with all of your data and customizations retained for the full trial period--giving you the ability to evaluate assystSaaS against your requirements in a live environment.
Seamless switch-over from trial to live use when you decide to use assystSaaS as your ITSM on-demand solution.
Try it now at:
www.axiossystems.com/assystSaaS

assystSaaS – What you get
Complete ITSM & IT Asset Management support in a single, purpose-built application
Enterprise-class CMS and CMDB
Unrivalled depth of functionality in the on demand ITSM market
Full spectrum ITIL process support
Rapid deployment and easy flexibility - no scripting or development to meet initial or changing requirements
No application management overheads
Seamless free upgrades
Simple, predictable cost
Guaranteed sub-second page loading performance
Easy to use, modern, dependable
Battle tested for 1000 to 500,000 end users and 1,000,000’s of IT assets.

Any Questions?
Axios Systems Details:
www.axiossystems.com
[email_address]
Request access to assystSaaS trial evaluation here:
www.axiossystems.com/assystSaaS
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ITSM Essentials for Managing the Cloud

by Axios Systems on Jan 24, 2012

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ITSM Essentials for Managing the Cloud Presentation Transcript