ITSM Essentials for Managing the Cloud


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If you are implementing a cloud strategy, best practice ITSM processes can help you achieve success.

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  • Agenda
  • Recap Slide
  • ITSM Essentials for Managing the Cloud

    1. 1. ITSM Essentials for Managing the Cloud
    2. 2. Agenda <ul><li>Background </li></ul><ul><li>Cloud Computing Service Candidates </li></ul><ul><li>Managing Cloud Services </li></ul><ul><li>Live assyst Product Demonstration </li></ul><ul><li>Q&A </li></ul>
    3. 3. Background <ul><li>Introduction </li></ul><ul><li>Types of Clouds </li></ul><ul><li>Cloud Computing vs Outsourcing </li></ul>
    4. 4. Introduction <ul><ul><li>What does Cloud Computing mean to IT? </li></ul></ul>
    5. 5. Types of Clouds <ul><li>Software as a Service (SaaS) </li></ul><ul><li>Platform as a Service (PaaS) </li></ul><ul><li>Infrastructure as a Service (IaaS) </li></ul>
    6. 6. Cloud Computing vs Outsourcing <ul><li>Differences </li></ul><ul><ul><li>How the services are accessed </li></ul></ul><ul><ul><li>More flexible contract terms </li></ul></ul><ul><ul><li>More flexible scaling options </li></ul></ul><ul><li>Lessons Learned from Outsourcing </li></ul><ul><ul><li>We still need IT (and ITSM) </li></ul></ul><ul><ul><li>We need very good contracts and supplier management </li></ul></ul><ul><ul><li>Effective communication is critical </li></ul></ul>
    7. 7. Cloud Computing Service Candidates <ul><li>Identifying Cloud Service Candidates </li></ul><ul><li>Service Catalog and Demand Management Input </li></ul><ul><li>Financial Management Input </li></ul>
    8. 8. Identifying Cloud Service Candidates <ul><li>What is a Service? </li></ul><ul><li>External Drivers </li></ul><ul><li>Internal Analysis </li></ul><ul><li>Be Pro-Active </li></ul>
    9. 9. Service Catalog and Demand Management Input <ul><li>Service Catalog </li></ul><ul><ul><li>Visibility to Services </li></ul></ul><ul><ul><li>Source for Financial Management </li></ul></ul><ul><li>Demand Management </li></ul><ul><ul><li>Look for unusual demand patterns </li></ul></ul><ul><ul><li>Demand vs planned demand </li></ul></ul>
    10. 10. Financial Management Input <ul><li>Cost of Current Service Delivery </li></ul><ul><ul><li>People costs </li></ul></ul><ul><ul><li>Hardware and software costs </li></ul></ul><ul><li>Projected cost of new services </li></ul><ul><ul><li>Expected costs </li></ul></ul><ul><ul><li>Leverage historical data </li></ul></ul>
    11. 11. Managing Cloud Services <ul><li>Supplier Management, Contracts and Service Levels </li></ul><ul><li>Full “Supply Chain” View </li></ul>
    12. 12. Contracts and Service Levels <ul><li>Supplier Management </li></ul><ul><li>Contracts </li></ul><ul><li>Service Level Agreements (UCs) </li></ul>
    13. 13. Full “Supply Chain” View <ul><li>Include the Service in your Service Catalog </li></ul><ul><li>Track the “raw” Supplier performance through SLAs </li></ul><ul><li>Track the perceived Supplier performance through surveys </li></ul><ul><li>Monitor the Service usage </li></ul>
    14. 14. Summary <ul><li>It ’s important for IT to take the lead in Cloud Computing </li></ul><ul><li>Leverage your ITIL processes to get a head start </li></ul><ul><li>Don ’t wait – start planning for this now </li></ul>
    15. 15. Live assyst Product Demonstration Paul Swider – Solution Consultant
    16. 16. Demo Scenario 1 – Service Catalog and Self Service <ul><li>How a Business user can leverage FAQ’s for hosted services </li></ul><ul><li>How to manage Requests for Cloud Services </li></ul><ul><li>Understanding the business users perception of a Cloud Services </li></ul>
    17. 17. Demo Scenario 2 – IT View to Deliver and Support the Service <ul><li>How to define offerings related to cloud services </li></ul><ul><li>How the technical view of the service catalog can reflect your infrastructure </li></ul><ul><li>How assyst can support requests related to cloud based services </li></ul><ul><li>How requests related to cloud based services can be structured and managed </li></ul>
    18. 18. Q & A
    19. 19. Full, instant access to assyst functionality via your browser – right now ! <ul><ul><li>30 days of continuous 24/7 access with all of your data and customizations retained for the full trial period--giving you the ability to evaluate assystSaaS against your requirements in a live environment. </li></ul></ul><ul><ul><li>Seamless switch-over from trial to live use when you decide to use assystSaaS as your ITSM on-demand solution. </li></ul></ul><ul><li>Try it now at: </li></ul><ul><li> </li></ul>
    20. 20. assystSaaS – What you get <ul><ul><li>Complete ITSM & IT Asset Management support in a single, purpose-built application </li></ul></ul><ul><ul><li>Enterprise-class CMS and CMDB </li></ul></ul><ul><ul><li>Unrivalled depth of functionality in the on demand ITSM market </li></ul></ul><ul><ul><li>Full spectrum ITIL process support </li></ul></ul><ul><ul><li>Rapid deployment and easy flexibility - no scripting or development to meet initial or changing requirements </li></ul></ul><ul><ul><li>No application management overheads </li></ul></ul><ul><ul><li>Seamless free upgrades </li></ul></ul><ul><ul><li>Simple, predictable cost </li></ul></ul><ul><ul><li>Guaranteed sub-second page loading performance </li></ul></ul><ul><ul><li>Easy to use, modern, dependable </li></ul></ul><ul><ul><li>Battle tested for 1000 to 500,000 end users and 1,000,000’s of IT assets. </li></ul></ul>
    21. 21. Any Questions? <ul><li>Axios Systems Details: </li></ul><ul><li> </li></ul><ul><li>[email_address] </li></ul><ul><li>Request access to assystSaaS trial evaluation here: </li></ul><ul><li> </li></ul><ul><li>Social Media – Follow us & join the discussion! </li></ul><ul><li> </li></ul><ul><li>*Axios Company page </li></ul><ul><li>Click here to join discussion on this webcast </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul>