USATODAY: More than just news: A social media case study

USA TODAY: More Than Just the News.
A Social Media Case Study
Brian Dresher: USATODAY.com
Twitter: @bdresher
Blog: social.usatoday.com
April 6, 2010

Opening the conversation

Leading the conversation

Where is the USATODAY.com community?
Brands need to adapt to the rules of the playgrounds in which they’re playing.

Macro to Micro: Transformation of Brands
Before social networks
After social networks
Audience
Journalists
Photo courtesy of http://www.flickr.com/photos/thivierr/1784499687/
Photo courtesy of http://www.flickr.com/photos/mararie/3313582639/
Journalists
Audience
Photo courtesy of http://www.flickr.com/photos/jamescridland/613445810/
Photo courtesy of http://www.flickr.com/photos/quinnanya/3003245982/

Macro to Micro: Breaking News
Macro news
Photo courtesy of Janis Krums, http://twitter.com/jkrums/status/1121915133
Micro news

Many Uses for Twitter
Meet Ups - @CruiseLog - Anyone else going on Carnival's Bloggers Cruise this weekend? I'll be on board (and blogging) starting Saturday and would love to meet up!
Opportunity - @USATODAYweather - Send your weather photos to USA TODAY. We publish the best online and in the newspaper. #photography
Engagement - @USATmedialounge - With more than 1,700 comments, there's a lot of interest in Iowa's decision on gay marriage. Add your thoughts here: http://ow.ly/21o5
Story Leads - @barbdelollis - Are you #snowbound/stranded in a #hotel ? If so, I'm interested in hearing abt yr experience for a story. Email me @ bdelollli@usatoday.com
Customer Service - @USATODAYservice - @LinsayPattan Our apologies forthe issue with the paper machine. Contact USA TODAY Customer Service@ 800-USA-0001 for a refund of the $1

Steps USA TODAY Took to Sell Internal Staff on Twitter
Started small. One person buying-in leads to another and another.
Shared success stories.
Defined roles for members of our organization.
Created internal education plan.
Prepare monthly report showcasing our ROIII.
These steps have helped to turn doubters into believers!

Tips for Brands to Reach Users on Twitter
Understand value of Twitter etiquette: re-tweets, replies, and thank yous.
Use sites such as WeFollow to find and follow Twitterers who cover similar topics.
Follow other internal Twitter feeds, industry experts, major brands, clients, competitors, etc.
Identify best hashtags to have tweets discovered as well as search for other Twitterers tweeting on same subject.
Optimize tweets so that they’re easily re-tweetable.
All of the above tips lend themselves to increasing Followers and Engagement!

Educate and Inform our Audience about Twitter
Tweets posted to the comments section.
Source: “Hotel guests: What's the 1st thing you do after check in?” by Barbara DeLollis, http://content.usatoday.com/communities/hotelcheckin/post/2009/05/67083873/1

Enhance On-Site Twitter Presence
Source:“Gene mutations tied to children’s stuttering,” by Rita Rubin, http://www.usatoday.com/news/health/2010-02-11-stutter11_ST_N.htm

Facebook Features

USA TODAY at the 2010 Vancouver Olympics
http://content.usatoday.com/twitter/Olympics.aspx
http://www.facebook.com/pages/USA-TODAY-Olympics/132869144599
http://www.usatoday.com/community/widgets/olympics.htm
http://www.youtube.com/usatoday

What the Fark?
+
Photo courtesy of http://bit.ly/aYERG7
Photo courtesy of Brian Dresher
Photo courtesy of Charles Apple, http://bit.ly/66KZZT

Social Media Blog
Share our internal case studies.
Inform our audience on what we’re reading related to social media.
Announce new products and site features.
Interact with consumers, advertisers, analysts and anyone who wants to chat!
http://social.usatoday.com

Social Networking Impact on Role of Brands
Publish content to a blog.
Optimize title tags so that they are SEO-friendly.
Submit content to social media sites (e.g., Yahoo Buzz, Digg, etc.).
Upload multi-media to Flickr, YouTube, and iTunes.
Maintain Facebook Fan Page presence.
Tweet and monitor Twitter for trends and ideas.
Need to know what tools exist and how and when to use them!

Developing your Social Media Plan
What do you hope to achieve by having a social network presence?
Who is your target audience and where do they spend their time?
How will you create buy-in with internal staff that this is a priority?
What metrics will you use to gauge success?
Who are your competitors and what do they do on social networks?
How do your on- and off-site social media activities support each other?

Summary
Social networking is logical extension of onsite community and social media initiatives.
Social networking allows for increased engagement and exposes personality of the brand and increases traffic.
Commitment to social networking requires commitment to learn, apply latest tools, and experiment.
Social media is here to stay. Each day allows us opportunity to tap new audiences.
Twitter: twitter.usatoday.com
Blog: social.usatoday.com
Facebook: facebook.com/usatoday
YouTube: youtube.com/usatoday
Fark: fark.usatoday.com

USATODAY: More than just news: A social media case study

by Awareness, Inc. on Apr 08, 2010

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USATODAY: More than just news: A social media case study — Presentation Transcript