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Lawyernomics2013 - Mobile Marketing Best Practices
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Lawyernomics2013 - Mobile Marketing Best Practices


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With Avvo Vice President of Product, Sachin Bhatia

With Avvo Vice President of Product, Sachin Bhatia

Published in: Technology

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  • 1. Practical Guide toMobile MarketingSachin
  • 2. Why mobile matters
  • 3. “From board meeting to boardmeeting, we are seeing a similarpattern. Web is flattish. But mobile isgrowing like a weed.”- Fred Wilson, Union Square Ventures
  • 4. 0%10%20%30%40%Jan 2010 Jan 2011 Jan 2012 Jan 2013Rise of Mobile at Avvo31% of our traffic
  • 5. Source:
  • 6. Desktopoffice after dinnerSource: couch timebreakfast commuteMobile
  • 7. 94% of smartphone users havesearched for local info70% called a business after searching90% of these users acted within 24hours
  • 8. Search Task CompletionSource: hour1 week
  • 9. Get yourself ready for ...Clients searching for services on allkinds of devicesClients looking to find your services atall parts of the dayClients looking to convert quickly
  • 10. 7 Things
  • 11. ❶Always measure
  • 12. Start Here
  • 13. Kinda interesting...
  • 14. Next level
  • 15. CompareConversion PageMetric that matters
  • 16. And, a bit of mathConversions / Users = Conversion %
  • 17. What about calls?
  • 18. What about conversion?
  • 19. Analytics AuditAre you capturing mobile traffic?What keywords are coming in frommobile (versus desktop)?Are you converting mobile traffic tocalls?Are you converting calls into clients?
  • 20. ❷Tell an effective andefficient story
  • 21. “... devices of all shapes, sizes, andcapabilities are flooding the market,and users expect to get your contenton all of them”- Sara Wachter-Boettcher, Content Everywhere
  • 22. But...BigSmall
  • 23. 160 characters!Smaller still...
  • 24. 160 characters!Smaller still...
  • 25. Even smaller ...100 characters!
  • 26. Homework!Capture your firm’s unique value propin a tweet (140 characters)Would it be worth clicking to find outmore?Would it be worth re-tweeting?
  • 27. ❸Optimize your sitefor mobile
  • 28. “61% of customers whovisit a mobile unfriendlysite will likely go to acompetitors site”- Karim TemsamaniSource: Karim Temsamani at IABALM 2012 via IAB
  • 29. FocusWhat are the key data & actions?1. A reason to call2. A button to call3. A button to get directions
  • 30. Site AuditDoes it render correctly?Is it loading fast?Is it usable?Is your phone number clickable?Is your address clickable?
  • 31. ❹Implement a localsearch strategy
  • 32. “Over the past two years alone,mobile search traffic has increasedfive-fold”- Google (via Google Analytics Blog)
  • 33. Local IntentMobileDesktop1 hour20%50%
  • 34. Claim Your Listings
  • 35. Claim Your Listings
  • 36. Search AuditDo you have a list of targetkeywords?Are your local listings accurate andNAP consistent?Have you claimed your Google+listing?
  • 37. ❺Fix your phone callintake process
  • 38. Hard
  • 39. Easy
  • 40. Source:
  • 41. Virtual Receptionist
  • 42. ❻Put a mobile lens onyour advertising
  • 43. callcall directions
  • 44. filterGoogle Keyword Tool:
  • 45. Advertising AuditAre you advertising on sites with amobile experience?Are you generating phone calls fromthose ads?Do you have the right keywordtargets for mobile search?
  • 46. ❼Better serve yourclients using mobile
  • 47. It’s time toget your client dataout of here
  • 48. Cloud Enables1.Easier access to client data for remoteworkAccess clientinformation remotely
  • 49. Better Communication
  • 50. Client Portals
  • 51. Client Portals
  • 52. Client Experience AuditDo you (and your staff) have access to keyclient data from all of your devices at all times?Do you get a notification when a voicemail oremail message is left for you?How quick do you respond to existing clientcalls?How often do clients have to repeat themselvesto members of your firm?
  • 53. 7 Things1. Always measure2. Tell an effective and efficient story3. Optimize your site for mobile4. Implement a local search strategy5. Embrace the phone call6. Put a mobile lens on advertising7. Use mobile to better serve clients
  • 54. Questions?
  • 55. Interested in the future?Join our Lawyer Advisory BoardEmail: cristin@avvo.comTwitter: @cristin_carey