Client Experience AuditDo you (and your staff) have access to keyclient data from all of your devices at all times?Do you get a notiﬁcation when a voicemail oremail message is left for you?How quick do you respond to existing clientcalls?How often do clients have to repeat themselvesto members of your ﬁrm?
7 Things1. Always measure2. Tell an effective and efﬁcient story3. Optimize your site for mobile4. Implement a local search strategy5. Embrace the phone call6. Put a mobile lens on advertising7. Use mobile to better serve clients