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A–Power     Špindlerův Mlýn    Czech Republic - 2012
Welcome to the first                Avaya – Nuance          CEE Contact Centre conferenceDušan Lehotský                 Pe...
Why Avaya and Nuance together ?
Avaya – Our CompanyLeaders in innovations delivering business  colaboration solutions focusing on the    customer experien...
© 2011 Avaya Inc. All rights reserved.   5
Business moved from the Age ofInformation to the Age of Collaboration                 Access the right information with t...
Growing expectations of self-service                                                                                      ...
Avaya Focus in CEEAvaya as trusted advisor to our customersProvide high quality services and support (presales &postsale...
Nuance Focus in CEEUser-friendly self service and security                                          in Contact Centers © 2...
Businesses Rely on                                         Avaya Worldwide                                                ...
Businesses Rely on                                         Nuance Worldwide© 2011 Avaya Inc. All rights reserved.         ...
Thank you for your participation                &Wish you unforgettable experience  A–Power
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1 A Power welcome notes-dusan

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  • It is our challange and opportunity to keep our customers satisfied with cooperation with Avaya Simultaneously motivate to provide future oriented
  • It is our challange and opportunity to keep our customers satisfied with cooperation with Avaya Simultaneously motivate to provide future oriented
  • It is our challange and opportunity to keep our customers satisfied with cooperation with Avaya Simultaneously motivate to provide future oriented
  • It is our challange and opportunity to keep our customers satisfied in cooperation with Avaya Simultaneously motivate ut to provide our customers with innovative solutions helping them increase their business excellence, productivity and profitability
  • It is our challange and opportunity to keep our customers satisfied in cooperation with Avaya Simultaneously motivate ut to provide our customers with innovative solutions helping them increase their business excellence, productivity and profitability
  • Transcript of "1 A Power welcome notes-dusan"

    1. 1. A–Power Špindlerův Mlýn Czech Republic - 2012
    2. 2. Welcome to the first Avaya – Nuance CEE Contact Centre conferenceDušan Lehotský Peter MartišCEE Managing Director CEE Managing DirectorAvaya Nuance
    3. 3. Why Avaya and Nuance together ?
    4. 4. Avaya – Our CompanyLeaders in innovations delivering business colaboration solutions focusing on the customer experience and simplified communications across any network © 2011 Avaya Inc. All rights reserved. 4
    5. 5. © 2011 Avaya Inc. All rights reserved. 5
    6. 6. Business moved from the Age ofInformation to the Age of Collaboration  Access the right information with the right context faster  Bring the right, dispersed people together more easily  Communicate clearly across devices  Make decisions more quickly © 2011 Avaya Inc. All rights reserved. 6
    7. 7. Growing expectations of self-service Online COMPLEXITY Supermarket Tesco: 1/3 of transactions Hotels Hyatt: 35% Airlines of guests Parking Garage 55% of ATMs check-ins TIME © 2011 Avaya Inc. All rights reserved. 77
    8. 8. Avaya Focus in CEEAvaya as trusted advisor to our customersProvide high quality services and support (presales &postsales) to our customers together with our skilledand experienced partnersUtilization of Regional power and expertise Algotech Serbia Geomant Poland Nuance Algotech Czech Kapsh Czech Soitron Czech Alcasys Slovakia Kapsh Hungary Soitron Slovakia Andra Poland Net54 Hungry Sprint Poland © 2011 Avaya Inc. All rights reserved. 8
    9. 9. Nuance Focus in CEEUser-friendly self service and security in Contact Centers © 2011 Avaya Inc. All rights reserved. 9
    10. 10. Businesses Rely on Avaya Worldwide - —Quote Source Company XYZ© 2011 Avaya Inc. All rights reserved. 10
    11. 11. Businesses Rely on Nuance Worldwide© 2011 Avaya Inc. All rights reserved. 11
    12. 12. Thank you for your participation &Wish you unforgettable experience A–Power
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