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4/11/2014
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WebRTC and E9-1-1:
Impact on Public Safety Communications
Mark J. Fletcher, ENP
Chief Architect
Avaya Public Safety Soluti...
EMERGENCY COMMUNICATIONS TODAY
Where we are, and how we got here
4/11/2014
3
The First Call - Haleyville, AL
At 2 p.m. on Friday, Feb. 16, 1968, the first 9-1-1 call was placed from
the mayor's offic...
The Purpose of 9-1-1
• Single number access
– Police
– Fire
– Medical
• Consistent number access
– Eliminating unique agen...
The CHALLENGES of 9-1-1
PHONE NUMBERS NO LONGER EQUAL
THE USER’S LOCATION
USER MOBILITY
NOMADIC ACCESS
CIVIC ADDRESS ARE N...
Information Over-load
• The Network today-
– Analog based
– Little Intelligence
– Reached its limits to pass information
•...
EMERGENCY COMMUNICATIONS TOMORROW
Where we are headed, and how we are getting there
4/11/2014
8
NextGen 9-1-1: Are we there?
NG9‐1‐1 will be implemented in successive releases
ESInet is an IP enabled network
Full repla...
Additional Data Feeds
4/11/2014
10
Survey Says . . . .
How would you prefer to be
able to reach 9-1-1?
3,149 surveys were issued
2,973 or 94% users responded...
Fletch just made a 9-1-1 call
Someone needs to see if Fletch is alright.
Fletch just made a 9-1-1 call AND
The ambient tem...
In addition to people, devices
should be able to
intelligently summon for
assistance based on
environmental conditions
or ...
•Enterprise Location Management (ELM) servers in the
DMZ provide information about:
• Users
• Devices
• Location
• Environ...
TODAY: IN-BAND VOICE ONLY
FUTURE – MULTI-MODAL
EMERGENCY SERVICE IP NETWORK
(ESInet)
Web RTC
Stand Alone
or Dual Path
Legislative side of E9-1-1
“If WebRTC is being sold—or can be interpreted as delivering a
replacement to traditional telep...
Current Legislative Landscape
 18 States have a reference to MLTS/PBX
 Michigan defines a penalty for non-compliance
 O...
Avaya’s Position
 Next Generation Emergency Services have been clearly defined in both the
US (NENA 08-003) and Europe (N...
Thanks for attending!
RESOURCES For Additional Information
Avaya’s Public Safety Page http://www.avaya/PublicSafety
Fletch...
BACKUP SLIDES
These slides contain information that
may be useful, but are not contained
within the main presentation mate...
Hosted 911 for FCE Topologies
•Flatten Consolidate Extend
•Robust E911 Connectivity
•POPs in Most Major Cities
•Eliminate ...
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WebRTC and E9-1-1: Impact on Public Safety Communications

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In this WebRTC presentation, learn how E-911 got it's start, where it is now, and where it needs to go in the future.

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Transcript of "WebRTC and E9-1-1: Impact on Public Safety Communications"

  1. 1. 4/11/2014 1
  2. 2. WebRTC and E9-1-1: Impact on Public Safety Communications Mark J. Fletcher, ENP Chief Architect Avaya Public Safety Solutions FletcherM@Avaya.com 908-848-2602 @Fletch911
  3. 3. EMERGENCY COMMUNICATIONS TODAY Where we are, and how we got here 4/11/2014 3
  4. 4. The First Call - Haleyville, AL At 2 p.m. on Friday, Feb. 16, 1968, the first 9-1-1 call was placed from the mayor's office in Haleyville, AL 9-1-1 is turning 46 next year!
  5. 5. The Purpose of 9-1-1 • Single number access – Police – Fire – Medical • Consistent number access – Eliminating unique agency numbers – Routed based on LOCATION 4/11/2014 5
  6. 6. The CHALLENGES of 9-1-1 PHONE NUMBERS NO LONGER EQUAL THE USER’S LOCATION USER MOBILITY NOMADIC ACCESS CIVIC ADDRESS ARE NOW GEOSPATIAL COORDINATES CELLULAR OFFERS ONLY X and Y COORDINATES, IN A HIGH-RISE BUILDING “Z” IS VERY IMPORTANT CELLULAR LOCATION VIA GPS PERFORMS POORLY INDOORS, IF AT ALL 4/11/2014 6
  7. 7. Information Over-load • The Network today- – Analog based – Little Intelligence – Reached its limits to pass information • Today’s Devices – Intelligent Endpoints – Multimedia Enabled – Aware of their surroundings Even though Smart Devices exist, they have no way of communicating, other than voice. 4/11/2014 7 Under
  8. 8. EMERGENCY COMMUNICATIONS TOMORROW Where we are headed, and how we are getting there 4/11/2014 8
  9. 9. NextGen 9-1-1: Are we there? NG9‐1‐1 will be implemented in successive releases ESInet is an IP enabled network Full replacement for existing E9‐1‐1 functions Introduce additional features Interactive Multi-Modal messaging Policy‐based routing using Device Location Call type Target PSAP status Network status Automatic acquisition of supportive data 4/11/2014 9 NG 9-1-1 PHASE 1 2 3 4 ?
  10. 10. Additional Data Feeds 4/11/2014 10
  11. 11. Survey Says . . . . How would you prefer to be able to reach 9-1-1? 3,149 surveys were issued 2,973 or 94% users responded (could select multiple) 1,431 or 48.1% wanted to use TEXT 1,045 or 35.1% wanted to use VIDEO 695 or 23.4% wanted to use SPEECH 939 or 31.6% wanted to use VOICE, VIDEO and TEXT
  12. 12. Fletch just made a 9-1-1 call Someone needs to see if Fletch is alright. Fletch just made a 9-1-1 call AND The ambient temperature near Fletch is 227 degrees! Someone needs to see if Fletch is ON FIRE. NG9-1-1 Data Correlation
  13. 13. In addition to people, devices should be able to intelligently summon for assistance based on environmental conditions or additional data. WebRTC will allow that to happen. Situational Awareness
  14. 14. •Enterprise Location Management (ELM) servers in the DMZ provide information about: • Users • Devices • Location • Environmental Data • Event Correlation •This will empower Public Safety with additional information enabling better decisions • Temperature Sensors • Video feeds • Physiological data Location URI/URL conveyed in the SIP header Enterprise Data Feeds
  15. 15. TODAY: IN-BAND VOICE ONLY
  16. 16. FUTURE – MULTI-MODAL EMERGENCY SERVICE IP NETWORK (ESInet)
  17. 17. Web RTC Stand Alone or Dual Path
  18. 18. Legislative side of E9-1-1 “If WebRTC is being sold—or can be interpreted as delivering a replacement to traditional telephone service (desktop device), then the 9-1-1 capability must be addressed. “ Martha Buyer, Attorney martha@marthabuyer.com www.marthabuyer.com 716-652-4413
  19. 19. Current Legislative Landscape  18 States have a reference to MLTS/PBX  Michigan defines a penalty for non-compliance  OSHA maintains you must have a ‘safe workplace’  NENA filed very strong comments on a recent Federal Communications Commission Notice of Inquiry regarding MLTS –  “MLTS Location capabilities are feasible, and [the FCC] should begin a proceeding to establish a timeframe for mandatory implementation.”
  20. 20. Avaya’s Position  Next Generation Emergency Services have been clearly defined in both the US (NENA 08-003) and Europe (NG112-LTD)  Enterprise administrators must look to the future when designing emergency services in their networks  Building an architecture that is compliant NOW is the best possible decision from a technology and investment perspective Avaya DevConnect Partners that have followed best practices and guidance set forth by Avaya’s strategy and thought leadership in the industry, are are able to provide resilient, life safety solutions that are fully compliant, and in lockstep, with the Next Generation Emergency Service standards of tomorrow, effectively future proofing the customer’s emergency communications infrastructure investments today. Mark J. Fletcher, ENP Chief Architect Avaya Public Safety Solutions
  21. 21. Thanks for attending! RESOURCES For Additional Information Avaya’s Public Safety Page http://www.avaya/PublicSafety Fletch’s CONNECTED Blog http://Avaya.com/Fletcher Fletch’s E911 Talk Podcast http://Fletch.TV Fletch’s YouTube Channel http://YouTube.com/Fletch911TV Avaya Podcast Network http://Avaya.com/APN
  22. 22. BACKUP SLIDES These slides contain information that may be useful, but are not contained within the main presentation material 4/11/2014 22
  23. 23. Hosted 911 for FCE Topologies •Flatten Consolidate Extend •Robust E911 Connectivity •POPs in Most Major Cities •Eliminate Local Trunking •Full Support for UCaaS •NG9-1-1 ready NOW •Full compliance in ALL States •Web Based User Dashboard •Subnet or L2 Discovery •On Site Notification by Call Server / PBX VPC Network Soft Phone Home Office Remote Office With No Local Trunks PSAP PSAP PSAP SIP/PSTN 911 ETC Web Dashboard
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