0
Ways

Your Business is

Collaborating…

All Wrong
With the amazing communication
technology now available, it seems like

everyone's talking
about collaboration
these days.
In fact, it's
one of the
watchwords
of 21st century
business leaders.
Unfortunately, chances are your organization
is doing collaboration ... all wrong.

Let's look at

5

common

collaboratio...
#1 Collaboration Fail

Communicating like we're still in the 19th century.

19th-century
industrial age:
• HQ issues order...
#2 Collaboration Fail
Command-and-control cultures.

Organizational
charts:
•
•
•
•

Show who reports to whom …
& who can ...
#3 Collaboration Fail
Using video for meetings. (No, really!)

Integrating
video and
UC into
your
everyday
routine:
Room-b...
#4 Collaboration Fail
Building walls.

Walls:
• Keep people with different job
titles from collaborating.
• Keep companies...
#5 Collaboration Fail
Agents keeping secrets.

Call center agents
with phones:

Multichannel
contact center:

• Can take c...
Find out more about how you can avoid these kinds of fails—
and do collaboration right!
Read the white paper
Download the ...
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Five Ways Your Business Is Collaborating All Wrong

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Collaboration is one of the watchwords of 21st century business leaders. Unfortunately, chances are good that your organization is doing collaboration...all wrong. Here are the 5 most common collaboration fails tripping up companies today.

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Transcript of "Five Ways Your Business Is Collaborating All Wrong"

  1. 1. Ways Your Business is Collaborating… All Wrong
  2. 2. With the amazing communication technology now available, it seems like everyone's talking about collaboration these days.
  3. 3. In fact, it's one of the watchwords of 21st century business leaders.
  4. 4. Unfortunately, chances are your organization is doing collaboration ... all wrong. Let's look at 5 common collaboration fails tripping up companies today.
  5. 5. #1 Collaboration Fail Communicating like we're still in the 19th century. 19th-century industrial age: • HQ issues orders. • Workers carry out orders. • Result: COLLABORATION FAIL. ORDERS 21st-century information age: • Someone in the organization—anyone! —has a great idea. • He or she shares the idea with co-workers at any/every level. • Best idea is implemented. • Result: COLLABORATION WIN!
  6. 6. #2 Collaboration Fail Command-and-control cultures. Organizational charts: • • • • Show who reports to whom … & who can communicate with whom. Create silos. Result: COLLABORATION FAIL. Collaborative environments: • Encourage people to engage with each other … • & make decisions together … • regardless of level, role, or region. • Result: COLLABORATION WIN!
  7. 7. #3 Collaboration Fail Using video for meetings. (No, really!) Integrating video and UC into your everyday routine: Room-based video conferencing for a meeting: • Not particularly collaborative. • Result: MEH. • Promotes spontaneous communication. • Encourages innovation. • Result: COLLABORATION WIN!
  8. 8. #4 Collaboration Fail Building walls. Walls: • Keep people with different job titles from collaborating. • Keep companies from collaborating with competitors and suppliers. • Stifle innovation. • Result: FAIL. Breaking down • walls: Leverages today's technology. • Opens up new opportunities. • Promotes continuous improvement. • Result: COLLABORATION WIN!
  9. 9. #5 Collaboration Fail Agents keeping secrets. Call center agents with phones: Multichannel contact center: • Can take calls from customers. • That's about it. • Result: COLLABORATION FAIL. • Have access to complete customer history. • Can transfer easily from call to IM to email to live chat—and back again. • Result: COLLABORATION WIN!
  10. 10. Find out more about how you can avoid these kinds of fails— and do collaboration right! Read the white paper Download the latest issues of Avaya Innovations magazine
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