Five Ways Your Business Is Collaborating All Wrong

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Collaboration is one of the watchwords of 21st century business leaders. Unfortunately, chances are good that your organization is doing collaboration...all wrong. Here are the 5 most common …

Collaboration is one of the watchwords of 21st century business leaders. Unfortunately, chances are good that your organization is doing collaboration...all wrong. Here are the 5 most common collaboration fails tripping up companies today.

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  • 1. Ways Your Business is Collaborating… All Wrong
  • 2. With the amazing communication technology now available, it seems like everyone's talking about collaboration these days.
  • 3. In fact, it's one of the watchwords of 21st century business leaders.
  • 4. Unfortunately, chances are your organization is doing collaboration ... all wrong. Let's look at 5 common collaboration fails tripping up companies today.
  • 5. #1 Collaboration Fail Communicating like we're still in the 19th century. 19th-century industrial age: • HQ issues orders. • Workers carry out orders. • Result: COLLABORATION FAIL. ORDERS 21st-century information age: • Someone in the organization—anyone! —has a great idea. • He or she shares the idea with co-workers at any/every level. • Best idea is implemented. • Result: COLLABORATION WIN!
  • 6. #2 Collaboration Fail Command-and-control cultures. Organizational charts: • • • • Show who reports to whom … & who can communicate with whom. Create silos. Result: COLLABORATION FAIL. Collaborative environments: • Encourage people to engage with each other … • & make decisions together … • regardless of level, role, or region. • Result: COLLABORATION WIN!
  • 7. #3 Collaboration Fail Using video for meetings. (No, really!) Integrating video and UC into your everyday routine: Room-based video conferencing for a meeting: • Not particularly collaborative. • Result: MEH. • Promotes spontaneous communication. • Encourages innovation. • Result: COLLABORATION WIN!
  • 8. #4 Collaboration Fail Building walls. Walls: • Keep people with different job titles from collaborating. • Keep companies from collaborating with competitors and suppliers. • Stifle innovation. • Result: FAIL. Breaking down • walls: Leverages today's technology. • Opens up new opportunities. • Promotes continuous improvement. • Result: COLLABORATION WIN!
  • 9. #5 Collaboration Fail Agents keeping secrets. Call center agents with phones: Multichannel contact center: • Can take calls from customers. • That's about it. • Result: COLLABORATION FAIL. • Have access to complete customer history. • Can transfer easily from call to IM to email to live chat—and back again. • Result: COLLABORATION WIN!
  • 10. Find out more about how you can avoid these kinds of fails— and do collaboration right! Read the white paper Download the latest issues of Avaya Innovations magazine