Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 childrenHer ex-husband brutally attacked and stabbed her 49 times in front of her childrenHer 9 year old daughter tried to call 911In fact, she tried to call 4 times, but the calls failedFinally, she rushed her 2 siblings to safetyKari Hunt Dunn died from her injuries before help could arriveWhy did the calls fail?You needed to dial 9-911 from the hotel roomBut that’s not what we teach our childrenThis is why Avaya in cooperation with Hank Hunt is promoting the No 9 Needed campaign, to raise awareness and fix this simple problem.
In the United States today, 18 states have a reference MLTS / PBX legislation. The laws vary greatly, which causes great confusion. For example it’s 40,000 ft.² in Chicago, 22,500 ft.² in Massachusetts, 7000 ft.² in Virginia, while California is focusing on fire alarm zones in accordance with the NENA model legislation.
If you do nothing, or send the main address on a 911 call, this is what an emergency responder sees when using that basic Street address information.The main question ask yourself, is where is the 911 caller? This exact situation was the primary reason why first responders were not able to locate the Gaithersburg Maryland office worker that died four years ago when public safety had responded across the street from where he was located, and he was found 10 hours later by a cleaning person.
Inexpensive, yet highly functional software modules are available through the Avaya dev connect program, that provide verbose notification to 911 call events on your network. DAlthough basic crisis alert is included in the core feature set, only the username an extension number is provided on the telephone display.A more efficient on-site notification solution is the Sentry Beacon alert. In addition to providing a real-time screen pop to any number of workstations in the enterprise, all additional location detail is presented to local on-site first responders so that a response plan can be quickly established and put an action.Clients could be anywhere on the network that has conductivity to the Sentry server, including remote branch offices or VPN users. Functionality included are highly visible and audible alerts, parallel e-mail and SMS notifications, automatic printing and integration with other applications. The Conveyant SENTRY server also acts as an integration point with the Smart 911 network, providing rich location data to public safety.
Because we are delivering detailed location information via SIP with the call . . . .ANI and ALI databases are NO LONGER REQUIRED when the originating endpoint or the PBX they are attached too is capable of sending contextual information and references to additional data like:FloorplansEnvironmental DataVideo FeedsHazMat Material Safety Data SheetsPersonal Medical Information (if the user allows)Whatever solution you buy today, must be ready to take on this new role in the future. Don’t buy legacy ‘fire sale’ technology
Enterprise 9-1-1: Kari's Law
KARI‟S LAW – GETTING MLTS PBX TO WORK
Mark J. Fletcher, ENP
Worldwide Public Safety Solutions
April 7, 2014