For all Avaya partners, customers, and observers - the latest news around Avaya and its ecosystem. Covers the latest trends in contact centers, unified communications, collaborations. Profiles Avaya customers. This isuee's cover story: Lean, Mean Research Machine - a look into the mighty machine that is Avaya Research Labs. Also: Q&A with Avaya sales chief Tom Mitchell. Q&A with Mark Brayan, CEO of Avaya DevConnect partner, Integrated Research. A look into the best smartphones for Radvision video conferencing. And much much more.