Avaya Hospitality Guest Life Cycle

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In this infographic, learn how to deliver a personalized guest experience and improve hotel performance.

In this infographic, learn how to deliver a personalized guest experience and improve hotel performance.

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  • 1. Hospitality The Avaya Hospitality Guest Life Cycle Delivering a Personalized Guest Experience and Improving Hotel Performance lan ip P ning Tr p artur Arrival De e O n-p ro p e r ty Guest Life Cycle In the guest life cycle, here are some important things to know. TRIP PLANNING ARRIVAL 80% 74% ON-PROPERTY DEPARTURE #1 98% of U.S. online travelers are active on social networks.2 cite impersonal treatment during their stay as a top peeve.3 top gripe for hotel guests: lack of Internet access.4 share positive hotel experiences with friends and family.3 Solution: Connect with guests as they search the Internet and read blogs and reviews. Solution: Know your guests' preferences, so you can greet them with a personal touch. Solution: Cater to guests' specific needs with fast WiFi and apps to access hotel amenities. Solution: Send personalized thank-you notes, hotel bills, and promotions to guests' devices. “Customer engagement technologies are contributing to guest loyalty, differentiation, competitive advantage, and bottom line.”1 Avaya at Your Service … Avaya works with hospitality groups around the world to help them use communications to differentiate their properties in today’s expanding, competitive marketplace. Let us serve you with: • Multichannel contact centers that cater to unique guest needs and build loyalty. • Integrated property management systems to streamline guest services. • Mobile applications that keep hotel amenities at guests’ fingertips. • Video conferencing capabilities that generate room and conference revenue. • Mobile connections that free staff to respond to guests more efficiently. • Simple, scalable networking infrastructures that reduce costs. • Cloud solutions that drive efficiencies across multiple properties. Learn more at avaya.com/hospitality. (1) Tech in Hospitality. (2) phocuswright.com/socialmedia. (3) Experience Radar 2012, PWC. (4) "2013 North America Hotel Guest Satisfaction Index Study," J.D. Power.