Your SlideShare is downloading. ×
Avaya Hospitality Guest Life Cycle
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.

Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Avaya Hospitality Guest Life Cycle


Published on

In this infographic, learn how to deliver a personalized guest experience and improve hotel performance.

In this infographic, learn how to deliver a personalized guest experience and improve hotel performance.

Published in: Travel
1 Like
  • Be the first to comment

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

No notes for slide


  • 1. Hospitality The Avaya Hospitality Guest Life Cycle Delivering a Personalized Guest Experience and Improving Hotel Performance lan ip P ning Tr p artur Arrival De e O n-p ro p e r ty Guest Life Cycle In the guest life cycle, here are some important things to know. TRIP PLANNING ARRIVAL 80% 74% ON-PROPERTY DEPARTURE #1 98% of U.S. online travelers are active on social networks.2 cite impersonal treatment during their stay as a top peeve.3 top gripe for hotel guests: lack of Internet access.4 share positive hotel experiences with friends and family.3 Solution: Connect with guests as they search the Internet and read blogs and reviews. Solution: Know your guests' preferences, so you can greet them with a personal touch. Solution: Cater to guests' specific needs with fast WiFi and apps to access hotel amenities. Solution: Send personalized thank-you notes, hotel bills, and promotions to guests' devices. “Customer engagement technologies are contributing to guest loyalty, differentiation, competitive advantage, and bottom line.”1 Avaya at Your Service … Avaya works with hospitality groups around the world to help them use communications to differentiate their properties in today’s expanding, competitive marketplace. Let us serve you with: • Multichannel contact centers that cater to unique guest needs and build loyalty. • Integrated property management systems to streamline guest services. • Mobile applications that keep hotel amenities at guests’ fingertips. • Video conferencing capabilities that generate room and conference revenue. • Mobile connections that free staff to respond to guests more efficiently. • Simple, scalable networking infrastructures that reduce costs. • Cloud solutions that drive efficiencies across multiple properties. Learn more at (1) Tech in Hospitality. (2) (3) Experience Radar 2012, PWC. (4) "2013 North America Hotel Guest Satisfaction Index Study," J.D. Power.