Paragon system presentation during Availpro's seminar

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Paragon Systems outlines the benefits of directly connecting the PMS to your Channel Manager and On-line channels.Why you should connect your PMS to your Channel Manager. …

Paragon Systems outlines the benefits of directly connecting the PMS to your Channel Manager and On-line channels.Why you should connect your PMS to your Channel Manager.

Anselm Molloy, CEO at Paragon Systems presents the benefits and some of the challenges of directly connecting in 2 way the PMS to your Channel Manager and On-line channels.
Implications of PCI compliance when using regional or local providers.

More in: Travel , Business , Technology
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Transcript

  • 1. • Founded 1994 – 100% Irish Owned• Software Management solutions for Hospitality• HotSoft Hotel Management Software – PMS• Long Term IHF Associate Member
  • 2. Paragon Market Position• HotSoft Hotel Management Solutions Partner• 3-5 Star Properties• 10 – 250 Rooms• Corporate – Leisure –Tourist - Boutique• Independents & Groups• 25% Share of Irish Hotels Market 2 Paragon Business Systems, IDA Business Park, Dublin Road, Killkenny
  • 3. HotSoft PMS • HotSoft Front Office • Yield • Marketing & CRM • Conference & Spa • Website & OnLine Channels • Cloud or Local • SQL Database 3 3Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 4. 4 4Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 5. Manual Distribution• Hotel Web Site - Not Integrated• Inconsistent On Line Availability• No Rooms On Line – Rooms to Sell• No Availability – Available On Line• No Overall View of Online Distribution• Time consuming Manual Entry 5 5Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 6. Integrated Channel Management• Availpro Connected to HotSoft• Manage Multiple Providers• Single Channel Manager• Real Time Single Inventory 6 6Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 7. Channel Integration • 2 Levels • One Way – Electronic Booking Transmission • Two Way –Availability + 7 7Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 8. Efficiency Benefits • Remove Manual Input • Single Source to manage Online Inventory • Validated Customer emails 8 8Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 9. Technical Benefits • 2- Way Information flow • Real time notifications for Hotels of Bookings • Improved Channel Ranking 9 9Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 10. Cost Benefits Summary • Eliminate OverbookingCosts • Improved pick up • Rate Parity Compliance • Reduced Labour Costs 10 10Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 11. Key Integration Requirements • PMS Connectivity/ OTA compliant • Support for 2 way intergration • Yield Control • PMS Inventory Control/ Close Out 11 11Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 12. PCI Compliance Issues • Examples – Sony – TK Maxx • PCI Compliance for Hotel Software Channels • Hidden data storage, log files etc. • Responsibility for Card Data 12 12Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 13. Example <PaymentCard ExpireDate="xx/xx" CardNumber=“1234xxxxxxxx1234" CardType="VS"> <CardHolderName>xxxxxxxxxxxxx Above extract found by PANScan – Free tool • securitymetrics.com/sm/PANscan/ 13 13Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 14. How to Verify • Majority self certification • Written confirmation from partners – who certifies • Check contracts 14 14Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 15. Social Media - Facebook• Facebook currently dominant social medium• 66% of on line travel purchasers also on Facebook• 18-24 Age Group – 90%• Conversion rates for Facebook referrals far exceed other online travel sites 15 Paragon Business Systems, IDA Business Park, Dublin Road, Killkenny
  • 16. Changing Channels 16 16Paragon Business Systems, Dublin Road, IDA Business Park, Dublin Road, Killkenny Paragon Business Systems, Kilkenny
  • 17. Acknowledgements• Cornell Center for Hospitality Research• Securitymetrics.com - PANScan 17 Paragon Business Systems, IDA Business Park, Dublin Road, Killkenny
  • 18. Thank you forThank you for your your time time