#213 - Social Networking and BloggingHow to leverage User Generated Content (UGC) sites to drive car buyers and service cu...
INTRODUCTIONS:  Ralph Paglia<br />  ADP Dealer Services<br />  Director - Digital Marketing<br /><ul><li>Automotive indust...
Responsible for driving 144,000+ leads to single-point dealer in 2 years and developinga team that sold 4,000+ Vehicles to...
Strategic marketing planner and consultant to car companies, dealer groups and national enterprise automotive organizations
Deep history of developing Digital Marketing strategies and tactical CRM implementation blueprints for dealers and car com...
Managed first retail automotive pilot program for Google Audio while in beta testing while at Courtesy Chevrolet in 2005, ...
Started generating Internet leads in 1988 using CompuServe ISP access and vehicle listings on defense contractor BBS’s in ...
User Generated Content (UGC) Sites, also known as Web 2.0 are available in a variety of flavors<br />Social Networks<br />...
Executive Summary – UGC Web 2.0 in 2008<br />In 2008, if you’re not on a social networking site, you’re not on the Interne...
Executive Summary – UGC Web 2.0 in 2008<br />User Generated Content (UGC) and Social Networks are transforming the media e...
Gone are the days when marketers controlled the   communication and path between advertisement    and consumer.
Today’s model is collaborative, collective, customized    and shared. It’s a world in which the consumer is    the creator...
What is User Generated Content (UGC)?<br />User Generated Content (UGC), also known as consumer-generated media (CGM), ref...
What is User Generated Content (UGC)?<br />UGC is fundamentally altering how audiences interact with the Internet, and how...
In 2007, UGC sites generated $1 billion   in advertising revenue.
By 2011, UGC sites are projected to   attract 101 million users in the U.S. and   earn $4.3 billion in advertising revenue...
Edmunds.com - one of first Automotive UGC sites<br />Edmunds follows a product review model for automobiles. The editors o...
Edmunds.com as a dealer sales tool<br />According to a 2007 CapGemini study, 29% of car buyers use consumer-to-consumer (C...
Top 25 Web 2.0 Sites | As Of August 2008<br />Shown below are the 3 Most Popular User Generated Content (UGC) Websites ran...
4th to 7th Most Popular Web 2.0 Sites | August 2008<br />4 | facebook.com18,261,829 - Inbound Links |22,541,770 - Compete ...
8th to 12th Most Popular Web 2.0 Sites | August 2008<br />8 | IMDB.com22,521,797 - Inbound Links |17,703,766 - Compete    ...
13th to 17th Most Popular Web 2.0 Sites | August 2008<br />13 | xanga.com8,229,423 - Inbound Links |3,494,603 - Compete Mo...
18th to 22nd Most Popular Web 2.0 Sites | August 2008<br />18 | Technorati.com75,264,240 - Inbound Links |3,231,709 - Comp...
UGC Web 2.0 DRIVES 50%OF TOP 10 FASTEST GROWING WEB BRANDS, ACCORDING TO NIELSEN//NETRATINGS<br />MySpace Is Fastest Growi...
USER-GENERATED CONTENT DRIVES HALF OF U.S. TOP 10 FASTEST GROWING WEB BRANDS, ACCORDING TO NIELSEN//NETRATINGS<br />“They ...
Perspective on Social Networks: Andrew Frank - Vice President of Research at Gartner<br />As vice president of research at...
Perspective on Social Networks: Do Something! – DealerRater.com UGC Strategy<br />DealerRater.com Certification Benefits<b...
Perspective on Social Networks: DealerRater.com UGC Strategy - Marketing<br />
Perspective on Social Networks: DealerRater.com UGC Strategy - Marketing<br />
Professional Networks:  www.ADMPC.com<br />
UGC<br />UGC<br />Search Advertising<br />UGC<br />UGC<br />.com<br />UGC<br />.com<br />
Search Advertising<br />.com<br />UGC<br />.com<br />Search Advertising<br />UGC<br />PRC<br />.com<br />
UGC<br />Search Advertising<br />UGC<br />UGC<br />.com<br />.com<br />.com<br />.com<br />
Has the ADM Experiment in Social/Professional Networking been successful?<br />Reply by Ted Frazier 5 hours ago <br />    ...
Has the ADM Experiment in Social/Professional Networking been successful?<br />Did you know…<br /><ul><li>There are 1416 m...
There are 2907 photosuploaded by members
There are 576 videosuploaded by members
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Digital Dealer User Generated Content UGC Social Networks for Car Dealers

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Digital Dealer User Generated Content UGC Social Networks for Car Dealers

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  • UGC has been around in one form or another since the earliest days of the Internet itself. But in the past five years, thanks to the growing availability of high-speed Internet access and search technology, it has become one of the dominant forms of global media. It is currently one of the fastest growing forms of content on the Internet.
  • Digital Dealer User Generated Content UGC Social Networks for Car Dealers

    1. 1. #213 - Social Networking and BloggingHow to leverage User Generated Content (UGC) sites to drive car buyers and service customers from popular destinations on the Internet to your web site without spending additional money… <br />How to leverage User Generated Content (UGC) sites such as MySpace, Facebook, Blogger and Ning to drive car buyers, enthusiasts and those that influence buying decisions from several of the most popular destinations on the Internet to your dealership’s website. This session will share proven tactics that provide dealers with the know-how to execute a strategy that blends web-based reputation and information management with “word of mouth” that is more powerful than ever before, to generate incremental sales opportunities. Attendees will leave this session with a list of action items that they can use to generate showroom, phone and web site traffic without spending any additional money on marketing services or advertising media. <br />
    2. 2. INTRODUCTIONS: Ralph Paglia<br /> ADP Dealer Services<br /> Director - Digital Marketing<br /><ul><li>Automotive industry thought leader on Digital Marketing, Advertising, Lead Management and CRM Process design
    3. 3. Responsible for driving 144,000+ leads to single-point dealer in 2 years and developinga team that sold 4,000+ Vehicles to Internet Leads in 2006.
    4. 4. Strategic marketing planner and consultant to car companies, dealer groups and national enterprise automotive organizations
    5. 5. Deep history of developing Digital Marketing strategies and tactical CRM implementation blueprints for dealers and car companies
    6. 6. Managed first retail automotive pilot program for Google Audio while in beta testing while at Courtesy Chevrolet in 2005, 2006 and 2007
    7. 7. Started generating Internet leads in 1988 using CompuServe ISP access and vehicle listings on defense contractor BBS’s in SoCal</li></ul>Cell: 505.301.6369 ralph_paglia@adp.com <br />
    8. 8. User Generated Content (UGC) Sites, also known as Web 2.0 are available in a variety of flavors<br />Social Networks<br />Professional Networks<br />Consumer Reviews & Ratings<br />Video Hosting Sites<br />Photo Hosting Sites<br />Do-It-Yourself Publishing (Blogs)<br />
    9. 9. Executive Summary – UGC Web 2.0 in 2008<br />In 2008, if you’re not on a social networking site, you’re not on the Internet. It’s as true for advertisers (dealers) as it is for consumers (car buyers). Social networking is the ultimate manifestation of User Generated Content (UGC), and as such, holds more potential for growth than any other form of content on the Web today.<br />DigitalRalph.com says:<br />“What’s not to love about using UGC sites for your dealership’s marketing objectives... Let someone else do most of the work!”<br />
    10. 10. Executive Summary – UGC Web 2.0 in 2008<br />User Generated Content (UGC) and Social Networks are transforming the media ecosystem. <br /><ul><li>Gone are the days when power rested in the hands of a few content creators and media distributors.
    11. 11. Gone are the days when marketers controlled the communication and path between advertisement and consumer.
    12. 12. Today’s model is collaborative, collective, customized and shared. It’s a world in which the consumer is the creator, consumer and distributor of content. </li></ul>The proliferation of quality, affordable technology and the popularity of social networks and UGC sites have forever changed the media landscape.<br />
    13. 13. What is User Generated Content (UGC)?<br />User Generated Content (UGC), also known as consumer-generated media (CGM), refers to any material created and uploaded to the Internet by non-media professionals, whether it’s a comment left on Amazon.com, a video uploaded to YouTube, or a student’s profile on Facebook. <br />
    14. 14. What is User Generated Content (UGC)?<br />UGC is fundamentally altering how audiences interact with the Internet, and how advertisers reach those audiences. <br /><ul><li>In 2006, UGC sites attracted 69 million users in the United States alone.
    15. 15. In 2007, UGC sites generated $1 billion in advertising revenue.
    16. 16. By 2011, UGC sites are projected to attract 101 million users in the U.S. and earn $4.3 billion in advertising revenue. </li></ul>Still, obstacles remain that prevent dealers (tier 3), car companies (tier 1) and dealer ad associations (tier 2) from taking advantage of this dynamic communication medium.<br />
    17. 17. Edmunds.com - one of first Automotive UGC sites<br />Edmunds follows a product review model for automobiles. The editors of Edmunds post their own auto reviews, as well as pictures and specifications (see Fig 2). Meanwhile, a separate link takes readers to its “community areas,” where users share their automotive ownership and purchasing experiences. Edmunds has maintained <br />this online community <br />since 1996, and it is <br />moderated. All content <br />posted to the site is <br />reviewed by Edmunds’ <br />staff within 24 hours, <br />and offending material <br />is immediately removed.<br />
    18. 18. Edmunds.com as a dealer sales tool<br />According to a 2007 CapGemini study, 29% of car buyers use consumer-to-consumer (C2C) sites such as Edmunds, blogs or Internet discussion groups when researching information during the vehicle shopping process, up from 21% in 2006.<br />
    19. 19. Top 25 Web 2.0 Sites | As Of August 2008<br />Shown below are the 3 Most Popular User Generated Content (UGC) Websites ranked by a combination of Inbound Links, Google Page Rank, Alexa Rank, and U.S. traffic data from Compete and Quantcast.<br />                   1 | myspace.com92,285,806 - Inbound Links |68,285,849 - Compete Monthly Visitors |53,000,000 - Quantcast Monthly Visitors |6 - Alexa Ranking. | Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008<br />                   2| Wikipedia.org75,539,411 - Inbound Links |41,422,790 - Compete Monthly Visitors |43,000,000 - Quantcast Monthly Visitors |9 - Alexa Ranking. | Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008 <br />                   3| YouTube.com52,375,050 - Inbound Links |23,825,526 - Compete Monthly Visitors |32,000,000 - Quantcast Monthly Visitors |4 - Alexa Ranking. | Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008 <br />
    20. 20. 4th to 7th Most Popular Web 2.0 Sites | August 2008<br />4 | facebook.com18,261,829 - Inbound Links |22,541,770 - Compete Monthly Visitors |25,000,000 - Quantcast Monthly Visitors |12 - Alexa Ranking. | Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008<br />5 | photobucket.com144,789,477 - Inbound Links |25,548,801 - Compete Monthly Visitors |14,000,000 - Quantcast Monthly Visitors |40 - Alexa Ranking. | Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008<br />6 | craigslist.org2,218,413 - Inbound Links |23,982,542 - Compete Monthly Visitors |15,000,000 - Quantcast Monthly Visitors |46 - Alexa Ranking. |Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008<br />                  7| flickr.com51,779,871 - Inbound Links |23,643,614 - Compete Monthly Visitors |9,700,000 - Quantcast Monthly Visitors |36 - Alexa Ranking. |Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008 <br />
    21. 21. 8th to 12th Most Popular Web 2.0 Sites | August 2008<br />8 | IMDB.com22,521,797 - Inbound Links |17,703,766 - Compete Monthly Visitors |11,000,000 - Quantcast Monthly Visitors |32 - Alexa Ranking. | Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008<br />9 | digg.com118,353,522 - Inbound Links |16,964,445 - Compete Monthly Visitors |8,700,000 - Quantcast Monthly Visitors |104 - Alexa Ranking. | Page Rank: 8eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008<br />10 | WordPress.com40,127,598 - Inbound Links |6,373,166 - Compete Monthly Visitors |16,040,392 - Quantcast Monthly Visitors |79 - Alexa Ranking. | Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008<br />11 | topix.com12,338,857 - Inbound Links |4,496,803 - Compete Monthly Visitors |NA - Quantcast Monthly Visitors |1,583 - Alexa Ranking. | Page Rank: 6 eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008 | eBizMBA<br />                 12 | Netscape.com21,622,171 - Inbound Links |4,855,232 - Compete Monthly Visitors |8,282,805 - Quantcast Monthly Visitors |555 - Alexa Ranking. | Page Rank: 9 eBusiness News | Top 25 Web 2.0 Sites |  08/20/2008<br />
    22. 22. 13th to 17th Most Popular Web 2.0 Sites | August 2008<br />13 | xanga.com8,229,423 - Inbound Links |3,494,603 - Compete Monthly Visitors |6,627,359 - Quantcast Monthly Visitors |91 - Alexa Ranking. | Page Rank: 7 eBusiness News | Top 25 Web 2.0 Sites | 08/20/2008<br />14 | TypePad.com39,468,446 - Inbound Links |6,431,095 - Compete Monthly Visitors |4,400,000 - Quantcast Monthly Visitors |190 - Alexa Ranking. | Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites <br />15 | cafepress.com39,894,526 - Inbound Links |3,423,757 - Compete Monthly Visitors |3,400,000 - Quantcast Monthly Visitors |824 - Alexa Ranking. | Page Rank: 8eBusiness News | Top 25 Web 2.0 Sites<br />16 | feedburner.com100,244,672 - Inbound Links |5,478,321 - Compete Monthly Visitors |592,976 - Quantcast Monthly Visitors |323 - Alexa Ranking. | Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites<br />                  17 | LiveJournal.com33,451,748 - Inbound Links |3,660,684 - Compete Monthly Visitors |1,900,000 - Quantcast Monthly Visitors |63 - Alexa Ranking. | Page Rank: 8 eBusiness News | Top 25 Web 2.0 Sites<br />
    23. 23. 18th to 22nd Most Popular Web 2.0 Sites | August 2008<br />18 | Technorati.com75,264,240 - Inbound Links |3,231,709 - Compete Monthly Visitors |1,400,000 - Quantcast Monthly Visitors |216 - AlexaRanking. | Page Rank: 8 eBusiness News | Top 25 Web 2.0Sites<br />19 | linkedin.com2,850,378 - Inbound Links |2,390,529 - Compete Monthly Visitors |1,300,000 - Quantcast Monthly Visitors |151 - Alexa Ranking. | Page Rank: 7 eBusiness News | Top 25 Web 2.0 Sites <br />20 | del.icio.us171,905,738 - Inbound Links |1,699,128 - Compete Monthly Visitors |1,300,000 - Quantcast Monthly Visitors |248 - Alexa Ranking. | Page Rank: 8eBusiness News | Top 25 Web 2.0 Sites<br />21 | dailymotion.com3,376,702 - Inbound Links |1,962,777 - Compete Monthly Visitors |853,305 - Quantcast Monthly Visitors |51 - Alexa Ranking. | Page Rank: 7 eBusiness News | Top 25 Web 2.0 Sites<br />22 | friendster.com3,275,127 - Inbound Links |1,521,905 - Compete Monthly Visitors |808,926 - Quantcast Monthly Visitors |19 - Alexa Ranking. | Page Rank: 7eBusiness News | Top 25 Web 2.0 Sites<br />
    24. 24. UGC Web 2.0 DRIVES 50%OF TOP 10 FASTEST GROWING WEB BRANDS, ACCORDING TO NIELSEN//NETRATINGS<br />MySpace Is Fastest Growing among Top Web Brands, Google Maintains Double Digit Growth<br />NEW YORK – August 10, 2008 – Nielsen//NetRatings, global leader Internet media and market research, announced today that user-generated content sites, platforms for photo sharing, video sharing and blogging, comprised five out of the top 10 fastest growing Web brands in July 2008.<br />
    25. 25. USER-GENERATED CONTENT DRIVES HALF OF U.S. TOP 10 FASTEST GROWING WEB BRANDS, ACCORDING TO NIELSEN//NETRATINGS<br />“They also benefit from their cost-effectiveness - the content is practically free.” Gibscontinued, “Notably, the Associated Press also stands out, as a more traditional outlet innovating to keep pace with technology. The launch of its video offering earlier this year has driven significant growth as consumers seek streaming content to complement online and print news. <br />
    26. 26. Perspective on Social Networks: Andrew Frank - Vice President of Research at Gartner<br />As vice president of research at Gartner, Andrew Frank is on top of how media companies and marketers use technology. He has directed tech strategy at companies such as Omnicom-owned Organic, Viant and Ogilvy & Mather, and has a shelf full of awards. eMarketer spoke with him about marketing with social networks and misconceptions about the medium.<br />eMarketer: How are content providers and marketers using social networks?<br />Andrew Frank: “There are still no clear best practices for applying social networks to marketing or media strategy in general. It&apos;s been difficult to generalize how this is going due to different strategies, outside of the extremes of success and failure.”<br />
    27. 27.
    28. 28. Perspective on Social Networks: Do Something! – DealerRater.com UGC Strategy<br />DealerRater.com Certification Benefits<br />Build Your Online Reputation, Get Certified!<br />                      <br />
    29. 29. Perspective on Social Networks: DealerRater.com UGC Strategy - Marketing<br />
    30. 30. Perspective on Social Networks: DealerRater.com UGC Strategy - Marketing<br />
    31. 31. Professional Networks: www.ADMPC.com<br />
    32. 32. UGC<br />UGC<br />Search Advertising<br />UGC<br />UGC<br />.com<br />UGC<br />.com<br />
    33. 33. Search Advertising<br />.com<br />UGC<br />.com<br />Search Advertising<br />UGC<br />PRC<br />.com<br />
    34. 34. UGC<br />Search Advertising<br />UGC<br />UGC<br />.com<br />.com<br />.com<br />.com<br />
    35. 35. Has the ADM Experiment in Social/Professional Networking been successful?<br />Reply by Ted Frazier 5 hours ago <br /> Send Message<br />“Every now and then I google myself for fun to see what comes up. I did this just the other day I noticed my ADM profile page was #1, and I haven&apos;t even tried to SEO my profile. Now that I see I can get google&apos;s attention here I think I&apos;ll start using it to build content on other key words and point to my other sites.”<br />
    36. 36. Has the ADM Experiment in Social/Professional Networking been successful?<br />Did you know…<br /><ul><li>There are 1416 memberswith profile pages
    37. 37. There are 2907 photosuploaded by members
    38. 38. There are 576 videosuploaded by members
    39. 39. There are 422 songs uploaded by members
    40. 40. There are 297 forum topics
    41. 41. There are over 2,000 responses to forum topics
    42. 42. There are 18 eventsposted by members
    43. 43. There are 353 blog posts created by members
    44. 44. There are 28 member groupswithin Automotive Digital Marketing Professional Community at: www.AutomotiveDigitalMarketing.com</li></li></ul><li>
    45. 45. Ralph Paglia Profile Videos from Courtesy Chevrolet<br />
    46. 46.
    47. 47.
    48. 48. Hillside Honda – Profile Page on MySpace<br />http://www.myspace.com/hillsidehonda <br />
    49. 49.
    50. 50. Hillside Honda - 2008 Halloween Party MySpace Video Invitation<br />
    51. 51. Hillside Honda - Accord Coupe Walk-Around on MySpace<br />
    52. 52. Old Ford Truck Gets 4,765 Views in 3 Weeks on MySpace<br />
    53. 53. Digital Marketing Call To Action<br /> Go to www.ADPdigitalAdvertising.com and get a no-charge Search Marketing Analysis sponsored by the ADP Digital Marketing Team… An ADP Digital Advertising Team specialist will review results with you.<br />
    54. 54. Thank You for Attending!<br />ralph_paglia@adp.com<br />Cell: 505-301-6369<br />Three ways that we can help:<br />Sell you a a rod and reel<br />Teach you how to fish<br />Cook dinner for you<br />www.AutoDigitalMarketing.comForum: Presentation File Exchange<br />
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