The Servant Leader: How to Build a
Creative Team, Develop Great Morale,
and Improve Bottom-Line
Performance by James A. Autry
A Match Made In Heaven.
A Practical Guide to Using the Principles of Servant Leadership
Leadership is a calling. And servant leadership—the idea that managing
with respect, honesty, love, and spirituality empowers employees—helps
individuals answer that calling. Bestselling author and former Fortune 500
executive James A. Autry reveals the servant leader’s tools, a set of skills
and ideals that will transform the way business is done. It helps leaders
nurture the needs and goals of those who look to them for leadership. The
result is a more productive, successful, and happier organization, and a
more meaningful life for the leader. Autry reveals how to remain true to the

servant leadership model when handling day-to-day and long-term
management situations, including how to:
•Provide guidance during conflict and crisis
•Assure your continued growth and progress as a leader
•Train managers in the principles of servant leadership
•Transform a company with morale problems into a great place to work
Practiced by one-third of the companies on Fortune’s “100 Best
Companies to Work For” list, servant leadership is a thriving philosophy.
Ultimately, Autry explores how it can be a valuable, refreshing, and
rewarding approach to leading others in business life.
“When I first read Jim’s work, I was thrilled. Finally, someone had clearly
and con-cisely articulated these principles in a way that people can quickly
adopt into their lives.”—from the foreword by Howard Behar, retired
president, Starbucks
“This is an awesome book. James Autry’s gift is that he brings lofty ideals
down to earth with general illustrations that make them easy to understand
and apply. I highly recommend it!”—Jack Canfield, coauthor, Chicken
Soup for the Soul
“The Servant Leader describes the kind of leadership upon which
Starbucks Coffee Company has been built and is a concept that is closely
aligned with our mission and guiding principles.” —Howard Schultz,
chairman, Starbucks

Personal Review: The Servant Leader: How to Build a Creative
Team, Develop Great Morale, and Improve Bottom-Line
Performance by James A. Autry
I'm not going to go into the details of the book itself, as previous reviewers
have done that sufficiently. And if you're a student of the "Rock Star"
CEO's, this probably isn't for you.
What I will try and hammer home is that while it might seem contrary, this
is the direction that good leaders in the submarine fleet have been going
for years. Yes, the military is trying to practice servant leadership. Why?
Because all of the assumptions that make Autry's book tick are true for the
military. With few exceptions, like a civilian company, you have a team of
skilled, highly trained individuals that want to do a good job. The best thing
that you can do is provide them with the support, resources and feedback
to let them get that job done. My only regret is that someone didn't hand
me a copy of this book when I was a baby officer and tell me to read it. IT
WORKS. Seriously. It works particularly well when you think it wouldn't,
eg: high-stress situations. It works because your people are operating at
their peak _effectiveness_ already, so overcoming this latest hurdle isn't
the cause for doom and gloom that it might otherwise be.
The book overall is a great read with concrete examples, how to implement
it successfully and even recommendations for when you screw up
(because you will.) I'm really looking forward to using this style in the
civilian sector as well.
This has a permanent slot on my leadership bookshelf, right next to Good
to Great: Why Some Companies Make the Leap... and Others Don't. And
this is because having read the two shortly after one another, I see that a
great path (perhaps the only path) to becoming a "Level Five" leader is to
first become a student of servant leadership. From both, your company
can be great as well.
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