The Feiner Points of Leadership: The
50 Basic Laws That Will Make People
Want to Perform Better for You by
Michael Feiner
Practical!
Management expert Michael Feiners candid leadership guide cuts through
rhetoric and theory and gives managers and executives a hands-on
approach to dealing with problems in business. As the former chief
people officer at PepsiCo, and now a management professor at the
Columbia University School of Business, Feiner shares his solutions from
his years of handling unexpected crises, meditating between warring
corporate factions, and taking care of all the people problems that pop up
on a routine basis in companies all over the world. Feiners approach is
based on common sense and practicality, and his book is full of examples
that managers everywhere will identify with and relate to. Along the way,
Feiner doles out his laws of how those in supervisory roles can resolve

these vexing situations. Instructive and entertaining, THE FEINER POINTS
OF LEADERSHIP will be mandatory reading for anyone in a managerial
position. This essential guide features 50 clearly defined laws of
leadership together with illustrative stories that demonstrate these laws in
action. There is also a unique back-of-book matrix highlighting classic
business scenarios-- and the leadership laws that apply to each. For 20
years, Michael Feiner was a senior executive and chief people officer at
PepsiCo. He is currently a management consultant and professor at the
Columbia Graduate School of Business.
Personal Review: The Feiner Points of Leadership: The 50 Basic
Laws That Will Make People Want to Perform Better for You by
Michael Feiner
On the first page, Michael Feiner disputes the traditional "heroic individual"
picture of a leader. This thinking, referred to as "Myth of the Great Man",
holds that leadership is an inherently individual phenomenon consisting of
solitary heroics, epitomized by Patton, Napoleon, etc... But Feiner states
that 90% of leadership is invisible - "the aggregation of hundreds upon
hundreds of small interactions - most of which take place out our sight -
projected across layer upon layer of relationships, day in and day out". He
spends the remaining 250+ pages explaining this, through a series of
eponymous Feiner laws of leadership.
Feiner pulls liberally from his experiences at Pepsi. He peppers his high
opinion of his own accomplishments with self-deprecating humor, and he
shares his mistakes and regrets. His text is very readable and delivered in
a conversational style. I found a good many quotable sound bytes I liked,
some original and some from other authors.
At times, there seemed to be a repetitive effort to fill pages - laws identified
by smug little titles supported by anecdotes from the author's career, then
summarized at the end of each chapter and summarized again at the
book's end. And occasionally I questioned the logic of the organization of
the chapters. However, by the time I finished the book, it all seemed to
work.
Feiner offers some really powerful practical insights on treating people
right, sticking to your values, and being politically correct where at all
possible. No faddish management theory here, just timeless advice and
applicable tools that apply to all levels of organizational leadership and
interaction. My copy of "The Feiner Points" is full of highlights and notes
and I suspect I will be referring to it frequently.
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