How the Way We Talk Can Change
the Way We Work: Seven Languages
for Transformation by Lisa Laskow
Lahey
Mastering The Language Of Engagement
Why is the gap so great between our hopes, our intentions, even our
decisions-and what we are actually able to bring about? Even when we are
able to make important changes-in our own lives or the groups we lead at
work-why are the changes are so frequently short-lived and we are soon
back to business as usual? What can we do to transform this troubling
reality?In this intensely practical book, Harvard psychologists Robert
Kegan and Lisa Laskow Lahey take us on a carefully guided journey
designed to help us answer these very questions. And not just generally,
or in the abstract. They help each of us arrive at our own particular
answers that can solve the puzzling gap between what we intend and what
we are able to accomplish. How the Way We Talk Can Change the Way

We Work provides you with the tools to create a powerful new build-it-
yourself mental technology.
Personal Review: How the Way We Talk Can Change the Way
We Work: Seven Languages for Transformation by Lisa Laskow
Lahey
One of the chief obstacles we face as executive coaches is the apparent
inability and/or unwillingness of our clients to complete the changes to
which they have given what appears to be whole-hearted endorsement
and commitment. Without these fundamental changes taking place, the
enterprise is often stuck in a rut of repetition and entropy.
In this well-written and well-thought-out book, the authors present a new
way of getting through any necessary change, by introducing the "Seven
Languages of Transformation". We learn how the resistance to change is
really a fundamental process of our personal "immune" system, and
changes in individual behaviors are necessary to overcome this obstacle.
The book is laid out in a step-by-step method to achieve these behavioral
changes through seven new "languages" that we must learn to speak to
ourselves and those we lead and coach.
For example, the first new "language" they discuss is learning to take a
"complaint" about something going wrong as actually a reflection of a
"commitment" to a better way. The person making the complaint is asked
to restate the complaint in the terms of the positive commitment that is
implied. A negative situation is thus turned into a positive, transformational
one that gets things going in the right direction for a change. The positive
movement achieved by the application of each new "language" leads to
the next mental hurdle, for which the authors provide another new
"language" to handle. The book includes many step-by-step worksheets for
the reader to use individually or with a partner, to apply the principles to a
real-life problem they may be working through.
The authors are developmental psychologists working chiefly in academia,
so their examples are a little top-heavy with educational situations. The
examples are universal and transferable to the business world, however,
so this is a minor complaint. The book as a whole is quite free of psycho-
babble and mumbo-jumbo, and can bring the reader to an exciting and
novel way of changing the way we do business, and changing something
fundamental in ourselves. I recommend it most highly. How the Way We
Talk Can Change the Way We Work: Seven Languages for Transformation
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