Rapport Building with Americans at Work - An Introduction to US Office Culture

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Offshore on onsite teams working with Americans will build better working relationships by learning the US cultural expectations at work. This training exposes your offshore teams, onsite (point of contacts - POCs) teams, outsourced teams, and temporary client site employees how to create good first and ongoing impressions with US counterparts, clients and colleagues.

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Rapport Building with Americans at Work - An Introduction to US Office Culture

  1. 1. @2014 Authentic Journeys authenticjourneys.info | authenticjourneys@gmail.com | Slide #1 Rapport Building with Americans at Work: An Introduction to US Office Culture Jennifer Kumar Authentic Journeys authenticjourneys.info | authenticjourneys@gmail.com
  2. 2. @2014 Authentic Journeys authenticjourneys.info | authenticjourneys@gmail.com | Slide #2 Introduction Do you want to understand why Americans behave the way they do? If you are interested to learn more about the way Americans Think, Behave & Talk Read on to learn more…..
  3. 3. @2014 Authentic Journeys authenticjourneys.info | authenticjourneys@gmail.com | Slide #3 8-Hour Program Syllabus Objectives of this session are: • Improve communication: – Keeping clients updated – English in work/professional settings – Delivering negative messages – Initiating and engaging in small talk to build trust. • Listening and clear speaking skills • Planning and executing meetings in the workplace, including meeting etiquette, and time orientation.
  4. 4. @2014 Authentic Journeys authenticjourneys.info | authenticjourneys@gmail.com | Slide #4 8-Hour Program Syllabus Participants will learn, discuss and practice: • How to Meet, Greet & Make Small Talk • 5 Important American Work Values • Behaviors American Expect in Professional Relationships • How to use English in Professional and Polite Ways • How to Ask Questions & Give Feedback • How to Take Initiative • How to Be Crisp in Communication
  5. 5. @2014 Authentic Journeys authenticjourneys.info | authenticjourneys@gmail.com | Slide #5 Audience Profile • Sessions tailored for professionals with 0-25 years of experience. • Interaction with US/Western Native English Speaking counterparts via phone, email, or in-person • A maximum of 20 candidates can attend this session.
  6. 6. @2014 Authentic Journeys authenticjourneys.info | authenticjourneys@gmail.com | Slide #6 Customizations • Customized role plays/case studies • Recordings during the training.** • Select employees can continue 1:1 or small group work with the trainer after the classroom sessions end • Other
  7. 7. @2014 Authentic Journeys authenticjourneys.info | authenticjourneys@gmail.com | Slide #7 Gauge of Costs Session fees are set based on: • Current rates • Number of Participants • Customizations Please contact Jennifer with your group details and requirements for your quote.
  8. 8. @2014 Authentic Journeys authenticjourneys.info | authenticjourneys@gmail.com | Slide #8 What People Learned "This was a unique training that helped me to build communication block by block and present it. I also learned the proper pleasantries and some phrases used by Americans (ex. "on the dot")." – Sunil Joseph “I learned how to start meetings on time, even if some people are not present.” “I learned how to plan a meeting and start a productive conversation.” "The most useful aspects of this training is that it relates directly to our job and it will help us to better think about things from the customer's perspective." – Den George
  9. 9. @2014 Authentic Journeys authenticjourneys.info | authenticjourneys@gmail.com | Slide #9 Other Related Programs • A 10-Week Program: Customer Service & Rapport Building With Americans • Convince, Influence, & Negotiate with US Clients • Accent Training Programs • Individual coaching for select participants Contact Jennifer Kumar for more information on these and other related programs.
  10. 10. @2014 Authentic Journeys authenticjourneys.info | authenticjourneys@gmail.com | Slide #10 Book Your Session Today! E-mail: authenticjourneys@gmail.com Website contact page – click here. Browse the website: http://authenticjourneys.info Browse the blog: http://blog.authenticjourneys.info

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