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Interview With U.S.-U.K. Clients In Offshore Projects - A Cross Cultural Training
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Interview With U.S.-U.K. Clients In Offshore Projects - A Cross Cultural Training

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Do you work in outsourced teams? Will you be interviewing with a U.S., U.K., Canadian or Australian client or colleague? If so, this training will help prepare you to put forward a confident approach ...

Do you work in outsourced teams? Will you be interviewing with a U.S., U.K., Canadian or Australian client or colleague? If so, this training will help prepare you to put forward a confident approach in face to face environments when clients visit offshore locations or you visit onsite locations.

If your Indian based team would like this training delivered live and in person by an American citizen living in India, contact Jennifer today - http://authenticjourneys.info/contact-jennifer-kumar.php

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  • Address HOW to do these points. They do not come in consequent slides.
  • Address HOW to do these points. They do not come in consequent slides.
  • Address HOW to do these points. They do not come in consequent slides.
  • Address HOW to do these points. They do not come in consequent slides.
  • Address HOW to do these points. They do not come in consequent slides.
  • What to say: Let’s start off by learning some of the values Americans hold dear at work. Remember as all values are ideals, not all Americans will comply with them, though to have these values will help build trust, rapport and excellent customer service.

Interview With U.S.-U.K. Clients In Offshore Projects - A Cross Cultural Training Interview With U.S.-U.K. Clients In Offshore Projects - A Cross Cultural Training Presentation Transcript

  • @2014 Authentic Journeys Slide #1 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Interview Preparation Jennifer Kumar
  • @2014 Authentic Journeys Slide #2 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Today’s Agenda • Introductions • Appearance • Question & Answer Prep • Role Plays
  • @2014 Authentic Journeys Slide #3 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Goals of the Session • Appropriate introductions for Westerners • Appearance tips - Non-verbal • Theory and practice with common behavioral interview questions • Relax, Practice, Get Ready!
  • @2014 Authentic Journeys Slide #4 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com 4 •GAMA Introductions
  • @2014 Authentic Journeys Slide #5 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Outline of an Interview • Introduction & Greetings • Interview questions • Your questions • Ask about follow up • Thank the interviewer • Greet and Exit
  • @2014 Authentic Journeys Slide #6 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Meeting In Person 6 What are the three things that must be said along with a handshake?
  • @2014 Authentic Journeys Slide #7 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Sandwich Approach Small Talk About You Small Talk
  • @2014 Authentic Journeys Slide #8 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Meeting In Person Greetings/Hello, Name Position and/or Company OR Unique description of work and company name “It’s nice to meet you!” – anytime in the meeting introduction
  • @2014 Authentic Journeys Slide #9 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Meeting In Person 9 Start off the first meeting with a Mr./Ms. followed by their last or family name NO – Sir or Ma’am NO – Nicknames or short names USA & UK- follow their lead on how to call them henceforth
  • @2014 Authentic Journeys Slide #10 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Handshake Tips - Dos 10 How to extend hand/arm Shake from elbow Handshake pumps Body language Personal space Business Card
  • @2014 Authentic Journeys Slide #11 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Handshake Tips – Avoid This 11
  • @2014 Authentic Journeys Slide #12 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Handshake Tips – Avoid This 12
  • @2014 Authentic Journeys Slide #13 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Handshake Tips – Avoid This 13
  • @2014 Authentic Journeys Slide #14 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Handshake Practice 14 1. Person 1: Extends hand to person 2 and starts the intro. 2. Person 2: Takes the hand 3. Both: Shake three times 4. Both: let go 5. Shake should finish before Person 1 finishes intro 6. Person 2 will introduce himself 7. Person 2 DOES NOT need to extend hand to shake
  • @2014 Authentic Journeys Slide #15 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Appearance – Do’s & Don’ts • Clothing, personal appearance, material possessions • Body Language – Face and Eye movements • Body Language – Hand and body movements • Voice & Word Choices – Confident tone of voice and positive words
  • @2014 Authentic Journeys Slide #16 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com 16 •GAMA Q & A Preparation
  • @2014 Authentic Journeys Slide #17 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Outline of an Interview • Introduction & Greetings • Interview questions • Your questions • Ask about follow up • Thank the interviewer • Greet and Exit
  • @2014 Authentic Journeys Slide #18 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Q & A Prep • Understand Position & Requirements • Tips for Subject Matter Questions
  • @2014 Authentic Journeys Slide #19 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com How do you fit? Job Description • Duties & Responsibilities of the role • Your contributions • What they expect you to achieve • Reporting relationship • Time / Duration
  • @2014 Authentic Journeys Slide #20 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com How do you fit? Personal Needs Analysis • Your history with company • Your history with client/project • Your skills – hard and soft • Current need, how you fill that gap • Future needs, how you solve their problems
  • @2014 Authentic Journeys Slide #21 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Question Categories & Strategies 1. About Yourself 2. Daily life at your current job 3. Strengths 4. Weaknesses 5. Time Management 6. Stress 7. Team Work 8. Communication
  • @2014 Authentic Journeys Slide #22 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Question Categories & Strategies 1. About Yourself 2. Daily life at your current job 3. Strengths 4. Weaknesses 5. Time Management 6. Stress 7. Team Work 8. Communication
  • @2014 Authentic Journeys Slide #23 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Video!! Next Slide 
  • @2014 Authentic Journeys Slide #24 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com About Yourself Tips “I have been in sales for 5 years. My most recent experience was in the retail industry, where I was a manager at the shoe company. I was personally responsible for a 30% increase in sales in the past year. I would say my main strength is my leadership ability which was evident in how I mentored my sales team to it’s lofty goals. What I am looking for is a company that values team work and the group dynamic.”
  • @2014 Authentic Journeys Slide #25 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Video!! Next Slide 
  • @2014 Authentic Journeys Slide #26 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com About Yourself Tips 1. Keep your answer focused and relevant to the job 2. Limit to 1-2 minutes 3. Rehearse ahead 4. State your profession and job objective 5. Outline organization, experience and skills
  • @2014 Authentic Journeys Slide #27 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com About Yourself Tips “I have 6 years of experience as a recruiter, most recently at XYZ Corp. Before I worked at XYZ, I DID XYZ at XYZ Company. I was really excited when I saw your posting for recruiter because I missed working in the college environment, and would really enjoy returning to one. I have a bachelor’s degree in TOPIC from XYZ college and am returning to complete my MBA from ABC College.”
  • @2014 Authentic Journeys Slide #28 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Question Categories & Strategies 1. About Yourself 2. Daily life at your current job 3. Strengths 4. Weaknesses 5. Time Management 6. Stress 7. Team Work 8. Communication
  • @2014 Authentic Journeys Slide #29 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Daily Life at Current Job 1. 2-5 Tasks/Responsibilities that are the same as job being interviewed for 2. Normal tasks vs. additional work 3. Normal hours vs. odd hours
  • @2014 Authentic Journeys Slide #30 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Question Categories & Strategies 1. About Yourself 2. Daily life at your current job 3. Strengths 4. Weaknesses 5. Time Management 6. Stress 7. Team Work 8. Communication
  • @2014 Authentic Journeys Slide #31 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Tips on Strengths 1. Choose strengths that match job description – tasks or outcomes 2. Choose 3 of the most relevant or important strengths 3. Tell a short story one strength or all three strengths in one story 4. Close with how this relates to the position under scrutiny
  • @2014 Authentic Journeys Slide #32 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Question Categories & Strategies 1. About Yourself 2. Daily life at your current job 3. Strengths 4. Weaknesses 5. Time Management 6. Stress 7. Team Work 8. Communication
  • @2014 Authentic Journeys Slide #33 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Video!! Next Slide 
  • @2014 Authentic Journeys Slide #34 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com WAR on Weaknesses! W – State the weakness / Pair it with a strength if possible A – Action – what have you done to overcome it R- Results – what result have you seen or do you plan to see after the change?
  • @2014 Authentic Journeys Slide #35 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Video!! Next Slide 
  • @2014 Authentic Journeys Slide #36 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Question Categories & Strategies 1. About Yourself 2. Daily life at your current job 3. Strengths 4. Weaknesses 5. Time Management 6. Stress 7. Team Work 8. Communication
  • @2014 Authentic Journeys Slide #37 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Tips on Time Management 1. How do you manage multiple tasks/deadlines without forgetting everything? 2. How organized are you? 3. Can you manage time on your own? 4. Do you need your manager or someone else telling you what to do and when? 5. Timeliness in deadlines and communication is important 6. How do you prioritize tasks?
  • @2014 Authentic Journeys Slide #38 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Question Categories & Strategies 1. About Yourself 2. Daily life at your current job 3. Strengths 4. Weaknesses 5. Time Management 6. Stress 7. Team Work 8. Communication
  • @2014 Authentic Journeys Slide #39 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Tips on Stress 1. Most Westerners believe without stress, there is no motivation for work. 2. Some stress is good, don’t avoid it. 3. How can we use stress to our advantage? 4. How to overcome negative impacts of stress?
  • @2014 Authentic Journeys Slide #40 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Question Categories & Strategies 1. About Yourself 2. Daily life at your current job 3. Strengths 4. Weaknesses 5. Time Management 6. Stress 7. Team Work 8. Communication
  • @2014 Authentic Journeys Slide #41 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Tips on Team Work 1. How do you keep others updated about your progress? 2. Taking initiative is equally important for each team member 3. Balance between individual & team work – Depends on the job 4. Understanding strengths and challenges of team members 5. Productive ways of handling conflicts.
  • @2014 Authentic Journeys Slide #42 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Video!! Next Slide 
  • @2014 Authentic Journeys Slide #43 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Video!! Next Slide 
  • @2014 Authentic Journeys Slide #44 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Question Categories & Strategies 1. About Yourself 2. Daily life at your current job 3. Strengths 4. Weaknesses 5. Time Management 6. Stress 7. Team Work 8. Communication
  • @2014 Authentic Journeys Slide #45 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Tips on Communication 1. Effective and time sensitive communication across time zones 2. Manage the culture difference in communication 3. Clear requirements gathering 4. Keeping people updated!
  • @2014 Authentic Journeys Slide #46 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Question Categories & Strategies 1. About Yourself 2. Daily life at your current job 3. Strengths 4. Weaknesses 5. Time Management 6. Stress 7. Team Work 8. Communication
  • @2014 Authentic Journeys Slide #47 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Generally Avoid… 1. Talking too much, 2-3 minute rule 2. Don’t be late! 3. Getting too personal 4. Only YES or ONE WORD answers 5. Looking grumpy, not interested 6. Not offering concrete examples, being too vague 7. Turn off your phone! 8. Group-oriented answers
  • @2014 Authentic Journeys Slide #48 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Outline of an Interview • Introduction & Greetings • Interview questions • Your questions • Ask about follow up • Thank the interviewer • Greet and Exit
  • @2014 Authentic Journeys Slide #49 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Video!! Next Slide 
  • @2014 Authentic Journeys Slide #50 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Video!! Next Slide 
  • @2014 Authentic Journeys Slide #51 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Questions to ask – 3 to 5 Ready • What are some expected outcomes within the first one to three months? • What are some of the expected milestones in the upcoming months? • How is success measured in this position? • What are some of my qualifications that make me stand out?
  • @2014 Authentic Journeys Slide #52 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Questions to ask – Challenging! • Lack of qualification? • Weaknesses? • Responsibilities of job role. • These require follow-up responses.
  • @2014 Authentic Journeys Slide #53 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Questions to ask – End With • When can I expect to hear back from you? • What is the process for follow up on this position?
  • @2014 Authentic Journeys Slide #54 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Questions to Avoid • What does the company do? • Company’s mission, vision, goals (on website). • Anything you could potentially Google. • Did I get the job?
  • @2014 Authentic Journeys Slide #55 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Outline of an Interview • Introduction & Greetings • Interview questions • Your questions • Ask about follow up • Thank the interviewer • Greet and Exit
  • @2014 Authentic Journeys Slide #56 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Thank You Note Name, Greetings. Hope this note finds you well. I am (Name), we met last week while discussing the position of XXX. It was a pleasure to meet you and learn more about this exciting opportunity. As discussed in our meeting, I bring to your team XX years of experience in XXX skill, which is important to the project’s success. I am looking forward to working with your company/team to achieve it’s goals. I am looking forward to hearing back from you regarding this position. Feel free to contact me at XXX with the results. Thank you again. Regards, NAME
  • @2014 Authentic Journeys Slide #57 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com 57 •GAMA Role Play
  • @2014 Authentic Journeys Slide #58 Jennifer Kumar authenticjourneys.info authenticjourneys@gmail.com Thank You! I am delighted to read your feedback! • What are some new things you learned today? • What will you apply to make your interviews better? • Any other feedback? • Share your name and email id (Optional)