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Those on distributed teams may use Instant Message (IM) platforms for client communication instead of or in addition to phone and email communication.
Because many of us think of IM or "chat" as a casual communication medium, it's important to assure we maintain a professional image while using IM with our colleagues and clients. To this end, Intel has created this handy guide to help you project your best image in a casual setting.
The original document is found at: http://www.intel.com/content/dam/www/public/us/en/documents/best-practices/technology-tips-instant-messaging.pdf