Business English Seminar - Kochi, India

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Jennifer Kumar, an American and native English speaker presents a business English training that will help your offshored and onsite teams communicate more effectively with their Western counterparts. …

Jennifer Kumar, an American and native English speaker presents a business English training that will help your offshored and onsite teams communicate more effectively with their Western counterparts. Contact Jennifer at - http://authenticjourneys.info/contact-jennifer-kumar.php

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  • 1.   Jennifer  Kumar,  MSW,  CC   OWNER  AND  PROGRAM  DIRECTOR,  AUTHENTIC  JOURNEYS   authenticjourneys@gmail.com          |          http://authenticjourneys.info   Infopark,  Kakkanad,  Kochi  682030,  India     ©2014  Do  not  reprint  without  permission.     Page 1 of 4 Authentic  Journeys     Proposal  –  Training  &  Corporate  Coaching         Business  English  Seminar   Delivered  by:  Jennifer  Kumar     Working  With  Americans:  Collaboration  &  Communication       Overview   This  five-­‐month  program  will  improve  the  confidence  of  your  employees  in  using  English  in  business   communications  –  face  to  face  (spoken  English)  and  virtually  (written  English).   1  (3  hour)  session  will  be  conducted  a  month  for  5  months  totaling  15  hours.     Participants  Will:   • Learn  skills  for  global  business  email  etiquette   • Learn  how  to  structure  communication  in  a  simple,  effective,  convincing  way   • Practice  conversational  and  group  discussion  skills  in  English  to  encourage  conversation   • Practice  professional  phone  etiquette  for  Indian  and  global  work  conversations   • Improve  their  confidence  in  speaking  in  front  of  their  peers  in  English   • Learn  basic  presentation  skills  for  corporate  environments   • Apply  accent  reduction  skills  as  required     Audience  Profile   Employees  fluent  in  reading  English  and  speaking  basic  English.   Employees  who  must  use  written  and  spoken  English  in  their  daily  roles.          
  • 2.   Jennifer  Kumar,  MSW,  CC   OWNER  AND  PROGRAM  DIRECTOR,  AUTHENTIC  JOURNEYS   authenticjourneys@gmail.com          |          http://authenticjourneys.info   Infopark,  Kakkanad,  Kochi  682030,  India     ©2014  Do  not  reprint  without  permission.     Page 2 of 4 Proposed  Syllabus  Details  –  Weekly  Class  Structure   A  6  Session  Program     Session  1:  Business  Communication  1  -­‐  How  to  start  and  hold  a  conversation   Focus:  Face  to  face  communication   Topics:   • Introductions  in  professional  environments  –  body  language,  handshakes,  what  to  say,  etc.     • Compare  India  vs.  US/Western  small  talk  topics  for  phone  and  email  conversations   • Lesson  on  group  discussion  etiquette,  phrases,  polite  transitions   • Group  Discussions  to  be  held   • Facilitator  to  give  benchmark  score/feedback  to  be  compared  in  the  last  session     Homework:     • Participants  will  draft  openings  to  emails  and  phone  calls  using  small  talk  tips  from  this  class.   • Participants  will  try  to  use  something  from  today’s  session  in  the  next  one-­‐week  and  be  ready   to  share  their  findings  in  the  next  class.     Session  2:  Presentation  Skills   Focus:  Spoken  English   Topics:   • Each  participant  will  deliver  a  short  1  minute  speech  on  a  random  topic   • Facilitator  to  give  benchmark  score/feedback  to  be  compared  in  the  last  session   • Lesson  on  presentation  skills,  organization  of  thoughts,  voice  clarity   • Tips  to  improve  vocabulary     • Play  word  games   • Indian  English  vs.  American  and  British  English     • Practice  in  using  new  vocabulary     Homework:  Participants  will  attempt  to  use  some  of  the  new  vocabulary  learned  before  the  next   class.  Review  group  discussion  and  presentation  skills  for  the  next  class.          
  • 3.   Jennifer  Kumar,  MSW,  CC   OWNER  AND  PROGRAM  DIRECTOR,  AUTHENTIC  JOURNEYS   authenticjourneys@gmail.com          |          http://authenticjourneys.info   Infopark,  Kakkanad,  Kochi  682030,  India     ©2014  Do  not  reprint  without  permission.     Page 3 of 4 Session  3:  Business  Communication  2:  E-­‐mail  Etiquette  &  Professionalism  in  Written  English   Focus:  Written  English   Topics:   • Basic  business  emailing  tips/skills     • Do’s  and  don’ts  to  be  discussed  and  practiced   • How  to  use  their  small  talk  in  the  email  appropriately   • Balance  casual  and  business  tones  in  emails   • Inductive  vs.  deductive  style  of  writing  will  be  learned,  pros  and  cons     • Writing  practice   Homework:     • Each  participant  will  draft  an  email  to  the  trainer  based  on  the  concepts  learned  in  this   session.  (Facilitator  will  not  correct  each  email,  but  collect  a  list  of  additional  do’s  and  don’ts   based  on  the  sample  of  emails  received.)   • Participants  will  apply  this  skill  to  their  emails  in  the  next  two  weeks  and  be  ready  to  share   their  outcomes  in  the  next  session.     Session  4:  Business  Communication  3:  Phone  Etiquette  &  Listening  Skills   Focus:  Spoken  English   Topics:   • Dos  and  don’ts  for  business  calls   • The  structure  of  a  business  call-­‐  how  to  make  and  take  calls   • Voice  clarity  on  the  phone   • Listening  face  to  face  vs.  phone  vs.  email   • How  to  ask  others  to  repeat  if  they  aren’t  clear   • How  to  interrupt  politely   • Accent  reduction  tips  given  as  required   • Role  plays  on  the  lessons  of  the  day        
  • 4.   Jennifer  Kumar,  MSW,  CC   OWNER  AND  PROGRAM  DIRECTOR,  AUTHENTIC  JOURNEYS   authenticjourneys@gmail.com          |          http://authenticjourneys.info   Infopark,  Kakkanad,  Kochi  682030,  India     ©2014  Do  not  reprint  without  permission.     Page 4 of 4 Session  5:  Business  Communication  4:  3  Mediums  of  Communication  –  Face  to  Face,  Phone,  Written   Focus:  Spoken  English  &  Critical  Thinking   Topics:   • Participants  will  be  broken  into  groups  to  analyze  best  practices  in  various  forms  of   communication  based  on  concepts  learned  and  case  studies  shared.   • Participants  will  present  to  the  larger  group  their  case  studies  and  lessons.   • Facilitator  will  give  feedback  and  tips  for  presentation  skills  in  groups  and  corporate   environments.   • Facilitator  will  give  each  participant  a  mark/feedback  based  on  their  overall  interaction  with   this  program  and  their  improvement.         Value  Adds:   Assessments  &  Marks   Brief  communication  assessment  for  each  individual  on  day  1  and  day  5   Group  discussion  assessment  on  day  1  and  day  5   Presentation  skill  assessment  on  day  5   E-­‐mail  skill  assessment  following  the  e-­‐mail  session   Question  &  Answers   Trainer  will  remain  in  the  training  space  for  30-­‐60  minutes  on  scheduled  training  dates  to  answer   additional  questions  or  provide  1:1  assistance  to  employees  who  have  additional  questions.     Exclusive  Materials  -­‐  Website  Access  &  Class  Forum   Access  to  a  website  to  share  class  materials  and  documents  and  participate  on  a  forum.  Each   participant  will  receive  a  unique  log  in  which  will  be  accessed  during  the  class  and  for  up  to  2  weeks   following  the  sessions.     Certificates   Eligibility  of  certificates:   • 80%  attendance  of  classes/usage  of  English   • 50%  homework  completion  (no  two  people  should  have  the  same  homework  answers,   especially  written  work,  this  is  immediate  disqualification)   • 50%  class  participation