Certificate iv in frontline management – facilitating the success of identified training needsPresentation Transcript
Facilitating the Success of Identified TrainingNeeds
Training needs should not beignored. All OHS related trainingneeds in particular need to beaddressed as soon as ispracticable. If there is not anopportunity for immediatetraining to take place, interimmeasures need to be consideredthat ensure the safety andwellbeing of team members.
Thus, proper training is required.Certificate IV Frontline Managementcourses provide lectures on how tofacilitate the success of identifiedtraining needs.
On the job Off the job Coaching Mentoring On site
Distance education Online education Blended delivery (i.e. some face toface and some distanceeducation) In simulated environments
A learning strategy should beimplemented to ensure that teammembers are aware of their learningobjectives, what training is going tobe implemented, the timeframe forimplementation and how it is going tobenefit the team members attendingthe training as well as the organisationas a whole.
Mentoring is considered theprocess whereby informal transferof knowledge or skills takes placebetween a person with greaterknowledge on a subject and aperson who is perceived to haveless knowledge of the subjectmatter.
This is usually within the workingenvironment. It is consideredrelative to career or professionaldevelopment and can take on aformal or an informal structure.
There is a common misconceptionin the workplace that coachingand mentoring are one and thesame. There are actually anumber of differences betweencoaching, mentoring and eveninstruction.
Coaching Mentoring InstructionA coach will usuallyfocus more specificallyon a task or varioustasks.Goals are clearlyidentifiedA mentor is usuallyalways working withinthe organisation andprovides a generalability to assist in thelong termDeals with theimparting ofknowledge
Coaching Mentoring InstructionsCoaching is usuallymore technicallyfocussed therefore isnot a long termrelationship basedsituationA mentor will usuallybe someone who has agood workingknowledge of theorganisation and thejob role of the personwho is being mentoredIs usually delivered byan instructor or trainerCoaching is oftenprovided by way ofnew employees beingallocated a buddy tohelp them understandtheir new job roleA mentor will usuallyhave the expertise tobe able to guide andassist employees in abroad range ofmatters and situationsRefers to thefacilitating of learningtoward identifiedobjective
Coaching Mentoring InstructionsCoaches are oftenformally trainedGoals are not alwaysclearly identifiedDemonstration of askillCoaching is usually ashort term relationshipUsually a long termarrangementCoaching is usuallyaction-oriented orresults-orientedMentoring is usuallyprocess andrelationship orientedMentors are usuallygood with people andhave goodorganisationalknowledge but notnecessarily formallytrained
Mentoring in the workplace is about helpingpeople in the organisation to further developtheir skills and grow within the organisation.This usually occurs on a professional leveland sometimes on a personal level.
It is a partnership between two people whereeach individual has the opportunity to shareskills, grow and develop new skills andenhance their current and professional skills. Mentoring occurs when where is anopportunity for one person to learn fromanother with more experience.
A chance for the person beingmentored to receive feedback relatingto their job function A method of developing leadershipskills for the Mentor themselves
A non threatening situation where theperson being mentored can share ideas orconcerns Mutual respect between the Mentor and theperson being mentored An opportunity for further learning (oftenboth the Mentor and the person beingmentored will learn something)
Mentoring helps team members tobecome more creative, develop insightinto their job roles, become bettercolleagues and become more focusedon organisational goals andobjectives.
Intellitrain offers courses in CertificateIV Frontline Management forCoordinators, Leading Hand,Supervisors and Team Leaders.