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  • Changing Gear / cultural backgroundBus Co QBPReduce e-mailTransparency agendaPolicy development Website beta testing


  • 1. Powering-up collaboration
    Part I: Yammer networks
  • 2. Here’s the plan
    Feel free to chip in whenever you like
    Why do we need better collaboration?
    What’s in it for me?
    How can we get the most from the network?
    How can individuals engage?
  • 3. Why do we need better collaboration?
  • 4. 95% of the organisation’s knowledge is locked in here
    Which means that...
    • 90% of time spent looking for it or duplicating it
    • 5. Only 10% spent creating new things
  • Traditional lines of communication
  • 6. Networked lines of communication
  • 7. Communications technology haschanged
  • 8. What’s in it for me?
  • 9. How do I benefit?
    Access hidden knowledge
    Save time and effort
    Build reputation (and contacts)
  • 10. Traditional reporting chains
    Entire process may take weeks (or may never be resolved)
  • 11. Faster results, less effort, transparency
    (visible to all)
    Active support
    (visible to all)
    Total Duration:
    2 days
    (visible to all)
  • 12. E-mail vs Network
  • 13. Meetings vs Network
  • 14. How can we get the most from the network?
  • 15. Value comes from engagement
    • If the network is full of listeners, no value is created
    • 16. If the network is full of contributors, a huge potential value is created
  • Stages of engagement
  • 17. Engagement ideas
    Provide face-to-face coaching
    Invite individuals to discussions where they are expert
    Help others to solve their problems
    Lead on discussions (and be willing to make mistakes!)
    Ask questions
    Make valuable information only available on the network
  • 18. How can individuals engage?
  • 19. Ways to engage
    Share key information
    Ask a relevant question
    Share an idea
    Test opinion
    Celebrate success
  • 20. Use groups, tags and communities to focus discussions
  • 21. Questions...
  • 22. Questions...
    [Optional slides...]
  • 23. How organisations are changing
  • 24. Yammer is not “Twitter for companies”
    • Work is separated from non-work
    • 25. Easier to focus on relevant content and switch off “noise”
    • 26. Work focused apps (e.g. Polls, Questions etc)
    • 27. More control over access
    • 28. No character limits so you get better answers
  • 29. Best practices for using Yammer
    Introduce yourself and add a recognisable photo
    Use “groups” + “topics” to make it easier for others to find stuff
    Contribute on topics where you are expert
    Focus on generating value
    Summarise key points when sharing useful links or doc’s
    @mention relevant people
    Be concise
    Be constructive and respectful
    Use search functions to limit repetitive questions
    Periodically check the “Company / Community Feed”
    Remember that Yammer is a conversation, not a megaphone
    A sense of humour is OK!
  • 30. How to control / stop e-mail notifications from Yammer
  • 31. To share or not to share
    Is it...
    Data Protected?
    Commercially sensitive?
    Politically sensitive?
    Legally sensitive?
    Only useful to you or one other person?
    (NB... most e-mail is already publicly available via Freedom of Information)
    If the answer to all of these is “no”, it could probably be shared
  • 32. Safety measures
    Use common sense
    Remember that you are speaking for yourself, not the council
    Your comments can risk the reputation of the council (and you!)
    Many discussions are "pre-decision", and should be introduced as such
    Never post information that’s:
    Data Protected (personal)
    Commercially sensitive
    Politically sensitive
    Respect copyright
    Refer to the Corporate Communications Policy
  • 33. References
    Bryony Cole, Digital Natives, Dinosaurs and Immigrants
    Charlene Li, Forrester’s New Social Technographics Report
    Department of Justice, Victoria - Social Media Policy
    Dion Hinchcliffe , 10 Strategies for Driving Value with Social Intranet Software http://www.slideshare.net/mselepec/yammer-overview-7914413
    Greg Lowe, Conversation: Let’s get it started
    Maria Ogneva, Cultural imperatives for social business
    Rick Mans, Social Media: Ignore or Embrace
    Susan Feldman and Chris Sherma, The High Cost of Not Finding Information(IDC White Paper)
    Whitney Michael, Enterprise 2.0: What, Why and How
    Yammer Overview
    Allison Michels
    Bruno Hülbüsch
    Deb Silverberg
    Donna Baske
    Ed Krebs
    Erik Slofstra
    Jessica Halper
    Kate Dobbertin
    Rich Hoeg
    Steve Hopkins