User Management Got You Down? Spiceworks Help Desk to the Rescue!

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  • Setting up help desk is half the battle. The bigger battle is deploymentWe’ll talk about the challenges. We’ll talk about strategies. We’ll be interactive. Using the presentation to kick us off.
  • User Management Got You Down? Spiceworks Help Desk to the Rescue!

    1. 1. User Management Got You Down?Spiceworks to the Rescue! Tabrez Syed
    2. 2. First: The Basics
    3. 3. Purchasing You TicketsInventory People
    4. 4. Connect the dots • Tie users to devices • Set up Active Directory integration • Set up charge codes • Set up custom attributes
    5. 5. Have you downloaded an extension?
    6. 6. Powered by SpiceHeads 2,096 Reports 187 Plugins 1,322 Scripts 234 Language Packs
    7. 7. Build YourBusiness Case
    8. 8. Weekly management report Management weekly report reports/1349 Yasaf Burshan
    9. 9. What is your incoming ticket pattern? Ticket trend graph open reports/945 Justin.Davison Is the trend of incoming tickets rising?
    10. 10. What have your techs done this week? Admins overview this week reports/2127 Dragos1970
    11. 11. When do you need to add another tech? Ticket Open Historical reports/2032 D_L_ This report shows number of tickets still open at the end of each day
    12. 12. Other good reports Time to assignment of ticket Month end report reports/1229 reports/1137 Ben.B Rossg Tickets that breach SLA Invoice Helper reports/2306 reports/2148 Dragos1970 Power Users
    13. 13. Related Plugins
    14. 14. How do you track your work?
    15. 15. Keeping Track of users
    16. 16. Do your users lock themselves out?
    17. 17. Find locked out users • Checks Lockout time value Locked Out Users reports/2229 not null gitrdone564 • Keep it on your dashboard
    18. 18. Who is coming up on being locked out? Password Expiration reports/2158 DC26
    19. 19. When did they last change their password? User Last Passwd Changed reports/1750 Tino Todino
    20. 20. Unlock users from People View
    21. 21. Related Plugin
    22. 22. Where is everybody logged on? Who is logged on where reports/1893 MattSMI
    23. 23. Instant employee directory Employee List reports/1848 Russ Cantrell
    24. 24. Find the email hoarders Mailboxes 500MB+ reports/785 IT8166
    25. 25. What’s in your bag of tricks?
    26. 26. Make yourlife easier
    27. 27. Armed & Ready
    28. 28. Misc • Getting exchange 07 data into SW: /scripts/show/382-exchange_push-ps1

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