1. Aureus I.T. SolutionsThe Gold Standard for Small Business SolutionsDisaster Planning and Business Continuity
2. Our PresenterMy name is Jim Roysdon and I am the owner ofAureus IT Solutions. I bring over twenty years of ITexperience to bear against your IT problems.Ive worked my way up through help desks from majorcorporations, to developing sales force automationapplications to aid with tracking clients and sales andintegrating discrete systems into solid business processes(saving my clients millions of dollars). I moved down toTampa to take a job as a manager of applicationdevelopment for a financial firm and lead many projectsthat produced optimized processes.Aureus IT is unlike many of the local IT shops in townbecause we will support both sole proprietor as well asthe small business. Whether you have one computer or more, we will be here to help you.We will help you see the value of IT.
3. Disaster Planning andBusiness Continuity• Disaster Planning – What would happen should a natural disaster occur? • Mitigation • Preparedness • Response • Recovery – Could you stay open? – Could your office work remote or relocate?• Do you have a plan?• Can your business continue?• Will it endure?
4. Small and Medium Business (SMB)Disaster Preparedness Survey By Applied Research 50% of SMB’s Have No Backup and Disaster Recovery Plan50% 36% Out of those who have a plan: Half implemented a plan following an outage or loss 14% Only 28% have actually tested their plan Have A Plan No Plan/Intend To Create Plan No Plan/No Intention to Create Plan Source: Symantec 2011 SMB Disaster Preparedness Survey
5. Common Excuses
6. Why Don’t Small and Medium Business’s Have A Disaster Plan for their IT? Lack Resources Lack Skills/Qualified Data ProtectionIs Not a PriorityNever Occurred To Them Do Not View Computer Systems Source: Symantec 2011 SMB Disaster Preparedness Survey
7. Can you afford Data Loss?• Every week 140,000 hard drives crash in the United States. 1• In the past two years, Over 50 percent of businesses experienced an unforeseen interruption, and the vast majority (81%) of these interruptions caused the business to be closed one or more days.2• 80 percent of businesses suffering a major disaster go out of business in three years, while 40 percent of businesses that experience a critical IT failure go out of business within one year. In the case of suffering a fire, 44 percent of enterprises fail to reopen and 33 percent of these failed to survive beyond 3 years.3• 31% of PC users have lost all of their files due to events beyond their control.• 34% of companies fail to test their tape backups, and of those that do, 77% have found tape backup failures.1 Mozy Online Backup2 “2009 Disaster Recovery and Business Continuity Survey”. Hughes Marketing Group.3 www.usfst.com “Hidden Threats to Enterprise”
8. Productivity Loss• 59% of Fortune 500 Companies experience a minimum of 1.6 hours of downtime per week• An average fortune 500 Company has around 10,000 employees• Assume the Average pay would be $56/hour including benefits and overhead• Annual downtime cost would be $46 million Source: http://www.slideshare.net/ctrlsdatacenters/next-level-in-data-management
9. The Cost of Downtime Downtime is expensive for SMB’s: $12,500 per day SMB downtime impacts SMB Customers: $10,000 per day 44% of SMB Customers have had an SMB Vendor temporarily shut down 29% of SMB Customers lost “some” or “a lot” of data as a result of SMB Vendor downtime An overwhelming 54% of SMB Customers switched vendors due to unreliable computer systems Source: Symantec 2011 SMB Disaster Preparedness Survey
10. Cost of Recreating your Lost Data According to the National Computer Security Association, without adequate backup, it takes: – 19 days and $17,000 to recreate just 20 MB of lost sales/marketing data – 21 days and $19,000 to recreate just 20 MB of lost accounting data – 42 days and $98,000 to recreate just 20 MB of lost engineering dataSource: http://www.slideshare.net/ctrlsdatacenters/next-level-in-data-management
11. Can you avoid downtime?• The simple answer: No• Prepare for it• Reduce it!• How?
12. Your Current Office Set upYour Office:• PCs and Printers• Server(s)• Firewall• Connection to the Internet/Cloud
13. Bandwidth Concerns• When backing up your data, it’s important to keep in mind the transfer rate at which the data is being saved to your backup device. Even if you have a device with plenty of storage space, your data won’t transfer quickly unless your bandwidth is set to the appropriate transfer rate.• Say you have a 1 terabyte device and you need to transfer the data to another device. Let’s compare how long this will take with two different bandwidths (10 kilobytes per second and 10 megabytes per second).﻿Case 1: Transfer Rate of 10 kBps Case 2: Transfer rate of 10 MBpsConvert all the numbers to bytes: Convert the numbers to bytes:1 TB = 1012 bytes 1 TB = 1012 bytes10 kBps = 104 bytes per second 10 MBps = 107 bytes per secondDividing 1 TB by 10 kBps is equal to 108 s, Dividing 1 TB by 10 MBps is equal to 105 s,which is more than 3 years. which is just over 1 day.
14. But we already back up!• Traditional Backup • Business Continuity – Eliminates downtime in the event of a disaster by – Device failure rates are between allowing your business to fail-over to a secure 41-72% cloud – Slower – Bring up and restore specific files or applications – High Human Error through a remote web interface – Redundant backups in three different locations: – Theft or Loss of Media local server or workstation, local BDR appliance – Difficult to test and off-site data centers – Limited Options to Encrypt data – Very low risk of corrupted backups or data loss – Can take hours, days or weeks to – Full automation of backup process; very little management needed get data restored – Off-site backups stored in SAS70 Type II data – There is no backup for your centers (most secure rating possible) backup with tape and disk – Automated snapshots of backups are taken to solutions. Even if data tapes/disks ensure backups were successful and can be are secure off-site, if a disaster is booted at any time severe, the original backup system – Downtime after a disaster is reduced from days may also be destroyed or hours to minutes or seconds – Immediate access to files, applications and email even if the local appliance or server is down – AES 256 and SSL key-based encryption
15. Wait?! What? Restored in SECONDS?• Once seeded and in place, the ABCS can “restore” a PC or Server by running it “virtually” within seconds from the ABCS device• An engineer can then troubleshoot the faulty hardware with little downtime to the business• Once repaired, the PC or Server can be fully restored• Should the office befall a natural disaster, all the PCs and servers backed up can be run virtually from the cloud within minutes, not hours or days
16. Tactical ConsiderationsWhat’s your maximum allowabledowntime?How quickly must your data beretrieved and mounted or restored?How and where should your data bestored?How do you ensure your plan actuallyworks?
17. VariablesHow much data do I have?How quickly does my data grow?How frequently does my datachange?What level of retrievability do Iconsider necessary?What level of retrievability would Ifind convenient?
18. What does IT truly cost?• Mid-sized Company: 30 PCs and 1 Server – 1 IT Support Personnel: $45,000/Year – Benefits and Taxes: $11,250.00 – General Overhead: $ 3,500.00 – Training $ 3,000.00 – Annual Cost $62,750.00 – Monthly Cost $ 5,229.17• But Wait, there’s more
19. More IT Costs• Additional IT Costs – Annual Anti-Virus Subscription: $ 1,400.00 – Hours/Month Lost By "IT Manager“ 8 – Average Employee Salary $ 80,000 – Average employee downtime per month 8 – Hard Dollar Cost/Lost Productivity $ 11,538.46 – Loss / Hardware Costs $ 2,500.00 – Anti-Virus & Backup Imaging Software Cost $ 2,000.00 – Outside Contracting Service $ 100 – Hours Billed by Outside support 8 – Cost of Outside IT Support $ 800
20. Total Cost IT Cost then??• Total Current Monthly Costs for IT Service Just under $25,300• But wait, there’s more!• If a system goes down, there are intangible costs• What costs add to this? – Lost Revenue – Cost to restore Data loss – Employee Moral – Penalties for Breached Contracts – Lost Reputation – Marketing Costs to restore reputation – And more
21. We’ve Got Solutions
22. Aureus Business Continuity Solution (ABCS)• Add an ABCS Server• Point any PCs Servers to the ABCS• Point the ABCS to the Cloud• Data is replicated to one data center (PA)• PA replicates to CA
23. Basic Backup And Disaster Recovery (BDR) FeaturesLocal Backup Automated backup to on-site device.Off-site Backup Automated backup and synchronization to Bi-coastal SAS70 Type II data centers.Data Deduplication &Local Compression Reduces storage and bandwidth requirements by eliminating redundant data.
24. Bandwidth Concerns• When backing up your data, it’s important to keep in mind the transfer rate at which the data is being saved to your backup device. Even if you have a device with plenty of storage space, your data won’t transfer quickly unless your bandwidth is set to the appropriate transfer rate.• Say you have a 1 terabyte device and you need to transfer the data to another device. Let’s compare how long this will take with two different bandwidths (10 kilobytes per second and 10 megabytes per second).﻿Case 1: Transfer Rate of 10 kBps Case 2: Transfer rate of 10 MBpsConvert all the numbers to bytes: Convert the numbers to bytes:1 TB = 1012 bytes 1 TB = 1012 bytes10 kBps = 104 bytes per second 10 MBps = 107 bytes per secondDividing 1 TB by 10 kBps is equal to 108 s, Dividing 1 TB by 10 MBps is equal to 105 s,which is more than 3 years. which is just over 1 day.
25. Device Seeding• Bring in our device• Run backup’s overnight• Ship drive images overnight to the data center• Data center loads the images• ABCS now monitors and sends the incremental differences• Saves bandwidth, time, and MONEY!
26. Costs?• Each Office will be different in their needs and capacities• For example, using 30 PCs and a server: – 2TB ABCS Device: $700 / month (under a three year service contract)• This office would also benefit from our “Securitus” monitoring service offering – Aureus Monthly Service Cost for “Securitus” Solution $ 1,500 (under a three year service contract) – Total IT Costs per Month before Aureus $ 25,300 – Total IT Costs per Month before Aureus $ 2,200 – Total Savings per MONTH: $ 13,100 – Total Savings per YEAR*: $157,200 – Three Years Savings: $471,600 *Does not include the intangible losses