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  • 1. CAMBODIAN FEDERATION OF EMPLOYERS AND BUSINESSASSOCIATIONS (CAMFEBA)TRAINING DIRECTORY 2012
  • 2. Visit CAMFEBA website for full program Cambodian Federation of Employers anddetails, articles, news and training needs Business Associations (CAMFEBA) is the central organization representing the private sector em-analysis at: www.camfeba.com ployers in Cambodia recognized nationally, re- gionally and internationally. It is the umbrella bodyOUR TRAINING TEAM for Cambodia’s leading business and industry groups and associations. CAMFEBA collectively represents over 1000 businesses both unionized and non-unionized. Our members include small Aung Min and medium enterprises, leading Cambodian busi- Training Manager nesses, multinational companies and Cambodia’s major business associations covering all sectors Tel : (855-23) 222 186 of business. Fax : (855-23) 222 185 Mobile  : (855-12) 260 646 With acknowledged expertise in all aspects of E-mail : business representation, policy development, em- training_manager@camfeba.com ployee relations, human resources, employment law, and health and safety; CAMFEBA is uniquely positioned to provide indispensable, tailored ad- vice to members. LY Bun San Training Consultant CAMFEBA promotes the interests of business and employers in Cambodia by working to foster the Tel : (855-23) 222 186 continuing development of a competitive environ- Fax : (855-23) 222 185 ment that encourages sustainable growth, and Mobile : (855-92) 445 454 within which both enterprise and people can flourish. E-mail : training_consultant@camfeba.com PRIM Somony Training Executive Tel : (855-23) 222 186 Fax : (855-23) 222 185 Mobile : (855-12) 401 333 E-mail : training@camfeba.com No 44A, Street 320, Sangkat Boeung Kengkang III, Khan Chamkarmorn, Phnom Penh, Cambodia. Tel: +855 23 222 186 Fax: +855 222 185 Email: training@camfeba.com Website: www.camfeba.com
  • 3. CONTENTFOREWORD ..................................................................................................................................... 1OVERVIEW ABOUT CAMFEBA....................................................................................................... 2OVERVIEW ABOUT THE SINGAPORE NATIONAL EMPLOYERS FEDERATION ....................... 3ABOUT CORPORATE TRAINING PROGRAMS ............................................................................. 4ABOUT CUSTOMIZED TRAINING PROGRAMS............................................................................. 5PART I: LOCAL TRAINING PROGRAMMES .................................................................................. 6 ABOUT LOCAL TRAINERS ........................................................................................................... 7 Public Training Calendar 2012 ..................................................................................................... 11PRAKAS ON THE PAID HOLIDAYS FOR THE CALENDAR YEAR 2012………………………....17INDUSTRIAL RELATIONS ............................................................................................................. 18 Labour Contract Enforcement and Staff Retrenchment ............................................................... 19 Practical Leaves and Absenteeism Management ........................................................................ 20 National Social Security Fund and Occupational Risks (NSSF) .................................................. 21 Labour Dispute Resolution and Case Presentation Techniques before the Arbitration Council .. 22 Trade Unions and How to Deal with Unions Professionally ......................................................... 23 Labour Law Application for Legal Documentation and Human Recourses Administration………24 Calculation Methods for Overtime and Others Payments Under the Cambodian Labour Law….25HUMAN RESOURCE MANAGEMENT & DEVELOPMENT ........................................................... 26 Personnel Administration Skills for HR Professionals .................................................................. 27 Human Resource Management for Non-HR Professionals .......................................................... 28 Writing the Professional HR Policy and Procedures and HR Manual……………………………...29 Recruitment, Interviewing and Hiring Smart People…………………………………...……... …… 30 Payroll Management and Compensation ..................................................................................... 31 Practical Training Techniques for HR Professionals ................................................................... 32 Practical Performance Appraisal and Management for High Achievements ................................ 33 Practical Facilitation Techniques form Manager and Maximizing Involvement and Results….....34 Practical Negotiation Skills for HR Professionals ........................................................................ 35 Strategic Human Resource Management ................................................................................... 36 Developing Leaders from Within .................................................................................................. 37LEADERSHIP & SUPERVISORY SKILLS ..................................................................................... 38 Organizational Leadership ........................................................................................................... 39 Becoming a More Effective Manager ........................................................................................... 40 Being an Effective New Manager ................................................................................................. 41 Supervisory Management and Managing People Successfully ................................................... 42 Planning and Controlling Skills for Supervisors ............................................................................ 43 Monitoring and Evaluation Skills for Managers ............................................................................ 43 EQ Skills for Managers................................................................................................................. 44 Leadership Skills for Supervisors ................................................................................................. 45 How to Sharpen Your Business Plan Writing .............................................................................. 46 Business Analysis Skills for Managers ......................................................................................... 47 Building a Powerful and Successful Work Team .......................................................................... 48 Preparing and Writing Report for Executives and Managers ....................................................... 49 Human Relations and Building work Relationship........................................................................ 50 Organizational Change Management........................................................................................... 51 Being a Motivational Manager ...................................................................................................... 52 Building and Maintaining Good Workplace Cooperation .............................................................. 53 Management Perspective Skills………………………………………………………………...…..... 54FINANCIAL MANAGEMENT .......................................................................................................... 55 Practical Budget Planning and Costing ........................................................................................ 56 Practical Internal Audit for Auditors and Accounting Professionals .............................................. 57 Practical Financial Reporting for Accountants .............................................................................. 58 Fundamentals of Accounting for Non Financial Executives ......................................................... 59 Practical Cambodian Taxation in 2012 ......................................................................................... 60
  • 4. CONTENTOPERATIONS MANAGEMENT ..................................................................................................... 61 Technical Project Management.................................................................................................... 62 Practical Purchasing and Inventory Management …...………………………………………………63PERSONAL EFFECTIVENESS ...................................................................................................... 64 Planning and Priority Management for Managers.…………………………………………………...65 Strategies for Developing Presentation Skills .............................................................................. 66 People Skills for Supervisors…………………….…………………………………………………......67 Managing Effective and Productive Meeting for High Results ..................................................... 67 Positive Working Attitude for Supervisors ................................................................................... 68 Analytical and Creative Problem Solving and Dynamic Decision Making .................................... 68 Practical and Professional Business Writing for Managers ......................................................... 69CUSTOMER SERVICE ................................................................................................................... 70 Caring for Customers……………………………………………………………… …………………..71 Handling Tough Customers and Complains………………..…………………………………………72 Techniques & Etiquette of the Business Telephone .................................................................... 73 Customer Relationship Management ........................................................................................... 74MARKETING & SALES .................................................................................................................. 75 How to Write a Killer Marketing Plan............................................................................................ 76 The Selling Secrets of the sales Superstar .................................................................................. 77 Advertising and Effective Promotion Strategies……………………………………………………....78 Marketing Mixed Strategies………...…………………………………………………………………...79 Integrated Communication Strategies..………………………………………………………………...80OCCUPATIONAL HEALTH & SAFETY…. .......................................................................... ...…...81 Administering Occupational Safety and Health at the Workplace…. ........................................... 82 Continuous Improvement and Quality Work Environment Through Kaizen and 5S……………………………………………………………………………………………………….....83 Forklift Operation and Safety Training ………………...……………………………………………...84SMALL & MEDIUM BUSINESS MEMBERSHIP ORGANIZATION MANAGEMENT .................... 85 Practical Small and Medium Business Association Management................................................ 86 Powerful Policy Advocacy ............................................................................................................ 87 Essentials of Entrepreneurship and Small Business Management ……………………………......88ENGLISH LANGUAGE ................................................................................................................... 89 English for Communication at the Workplace .............................................................................. 90 English for Beginners ................................................................................................................... 91 Advanced Business English ......................................................................................................... 92SECRETARY AND ADMINISTRATION ......................................................................................... 93 Effective Office Skills for Administrative Office Staff .................................................................... 94 Basic Secretariat Skills for PAs and Secretary ........................................................................... 95 Advanced Secretariat Skills for PAs and Secretary ..................................................................... 96CAMFEBA in Collaboration with Singapore National Employers Federation (SNEF) ............ 97 ABOUT INTERNATIONAL TRAINERS ........................................................................................ 98 CAMFEBA/SNEF CORPORATE TRAINING CALENDAR 2012 ................................................ 100 Leadership Skills for Managers ................................................................................................. 101 Total Productive Maintenance (TPM) ........................................................................................ 102 Powerful Thinking and Mind-mapping ....................................................................................... 103 Powerful Negotiation Skills for Business ................................................................................................................................................... 104 Advanced Management Skills for Middle Managers …………………………………………….....105 Sustainable Business Development for Managers………………………………………………….106 Risk Assessment and Management for Managers………………………………………………….107 Measure Human Resource Function Effectiveness………………………………………………...108 Training Need and Analysis ………………………..…………………………………………………109
  • 5. FOREWORDCAMFEBAs primary focus is on learning and development planning rather than on an ad hoc basis. Ourpractical and interactive approach to courses follows the case studies, up-to-date methodologies andstraightforward down-to-earth approaches to a problem. We focus on clear learning and skillsdevelopment to meet the ever changing demands of business professionals.All courses at CAMFEBA can be designed and delivered exclusively for a client organization, oralternatively we can create customized training solutions for clients wanting a comprehensive, bespoketraining programme.As best management practices continue to evolve, we adapt our Management Development programs toreflect those challenges and opportunities. Our programs equip functional managers with the advancedskills to excel as multifaceted leaders; provides the multifunctional perspective that senior managersneed to make a smooth and rapid career transition; delivers the latest management concepts and toolssenior executives need to become indispensable leaders. Each of these offerings helps participantsdevelop and hone their skills through the classroom experience, the quality of our experienced andqualified international and local trainers, and the peer-to-peer relationships that develop both inside andoutside the classroom. We offer more than 80 open-enrollment programs designed to meet today’sglobal challenges.We believe in the power of personal and professional development to transform people andorganizations. We aim to provide quality-driven services and exceptional customer care. Ourcommitment to deliver training and development for excellence is seen in the accomplishments of ouresteemed trainers and in our provision of thoughtful services which can be applied in the changingmarketplace.Client service specialists are available Monday through Friday, from 9:00 a.m. to 5:00 p.m., to providedetailed information about all CAMFEBA’s Management Development programs and expert guidance inchoosing the right program based on individual needs and goals.Should you need more clarification or further information, please contact our training teamat training@camfeba.com.With best regards,Aung MinTraining Manager ofCambodian Federation of Employers andBusiness Association (CAMFEBA) 1
  • 6. OVERVIEW ABOUT CAMFEBACambodian Federation of Employers and Business Association (CAMFEBA) is the central organization of privatesector employers in Cambodia recognized nationally, regionally and internationally. Established in 2000 due to theincreasing need for the private sector to stand together with a unified voice, CAMFEBA has become the largestFederation representing, promoting and safeguarding the rights and interests of employers in term of labour is-sues. CAMFEBA provides a forum for consultation and discussion among members on matters of common inter-est, and seeks for the adoption of sound principles and practices of human resource and industrial relationsthrough information, advice, research, training and other activities.CAMFEBAs Vision is to unify and strengthen the Cambodian Private Sector through effective representation andcollaboration with The Royal Government of Cambodia and relevant global bodies. We aim to strengthen theCambodian private sector and enable our members to compete in the global economy. CAMFEBA is committed toachieving this vision through close collaboration and coordination with its members. Its main objectives are: tocoordinate the private sector under one unified umbrella, promote good Industrial Relations to ensure a harmoni-ous business environment, represent its members where it matters most and provide advice, build capacity & dis-seminate information to its members.CAMFEBA’s Mission Coordinate private sector under one unified umbrella; Promote good Industrial Relations to unsure a harmonious business environment; Represent members where it matters most; Provide advice, build capacity & disseminate information; Provide relevant services to membersCAMFEBA’s Training Programs, comprises of Corporate Training (Public) and Customized Training(Customer’s need-based) Programs that are aimed to: Assist employers in strengthening their competitive edge through skills training and development of their employees; Provide employers a comprehensive range of practical, generic and customized training and development programs for continuing employees’ skills upgrading; Upgrade employers on the latest development in human resources and Indus trial relations management through workshop, seminars and conferences.CAMFEBA’s Training Programs are consistently revised to meet market needs and we provide conducive trainingenvironment coupled with high quality trainers to deliver the programs to your employees.More information about CAMFEBA, please visit our website at www.camfeba.com. 2
  • 7. OVERVIEW ABOUT THE SINGAPORE NATIONALEMPLOYERS FEDERATIONThe Singapore National Employers Federation (SNEF) was established on 1 July 1980 through the amalgamationof the Singapore Employers Federation (SEF) and the National Employers Council (NEF). Before the amalgama-tion, SEF had 591 members and NEC had 226 members. To date, membership figure totalled more than onethousand eight hundred.SNEF is registered as a trade union under the Trade Unions Act. It is the national trade union of employers, repre-senting the interests of all sectors of the economy. (It is thus the counterpart of the National Trades Union Con-gress (NTUC)). It is an independent, autonomous non-profit organization funded by membership fees and revenuefrom consultancy, training, research and other activities.MissionTo help employers achieve excellence in employment practices and strengthen the employers role in the tripartitepartnership.VisionTo be the Employers Vanguard in preserving industrial harmony in Singapore so as to enable employers to en-hance their workforce competitiveness, improve the quality of work-life of their employees, and fulfil their obliga-tions to their shareholders, employees, consumers and Singapore.For more information about SNEF, please visit the website: www.snef.org.sg. 3
  • 8. ABOUT CORPORATE TRAINING PROGRAMSTraining Courses are conducted on a regular basis for the benefits of employers to build up the core competenciesof their employees. The Corporate Training Program is a kind of training opened for members and non-membersof CAMFEBA. This training can be organized at either CAMFEBA’s training center or a hotel. The courses coverthe topics relating to Labour Law, Human Resource Management & Development, Leadership & SupervisorySkills, Financial Management, Operations Management, Personal Effectiveness, Customer Service, Marketingand Sales, and Occupational Health and Safety (OSH).PaymentPayment must be made in favour of CAMFEBA and Payment SHALL be made before or on the training day.Withdrawal and Cancellation FeesParticipant who have registered and then wish to withdraw from any of the courses should inform the CAMFEBAstaff who is in charge of the training in writing at least three days before the commencement of the course. A can-cellation fee of 50% of payment will be levied on the participant if the CAMFEBA staff who is in charge of thetraining is not informed at least three days before the course conducted.Course FeesThe course fees are inclusive of course materials, meals and refreshments but not parking fees and all taxes.Group DiscountGet 10% off for every participant if you send 3-4 staff to attend the same course and get one free seat if you sendmore than 4 staff to attend the same course.CertificatesCertificates of Participation will be awarded to participant who attend a full-course. No certificates will be given toparticipant who do not complete the full-course.RegistrationPersons interested in participating in any of the courses should submit their names by emailing or faxing theirnominations to CAMFEBA not later than three days prior to the commencement of the course.Registration is on a first come first served basis!VenueAt either CAMFEBA’s Training Centre (No 44A, Street 320, Sangkat Boeung Kengkang III, Khan Chamkarmorn,Phnom Penh, Cambodia) or a hotel. 4
  • 9. ABOUT CUSTOMIZED TRAINING PROGRAMSIn addition to the Corporate Training Programs, CAMFEBA has designed the Customized Training Program, inwhich the course content is exclusively designed in responding to the specific needs of your organization. Unlessyou allowed, no participant aside from your staff members can attend this training. The training can be either orga-nized at your organization or another venue based on your suggestion. The courses cover the topics relating toLabour Law, Human Resource Management & Development, Leadership & Supervisory Skills, Financial Manage-ment, Operations Management, Personal Effectiveness, Customer Service, Marketing and Sales, and Occupation-al Health and Safety (OSH).Why is the Customized Training Program your best choice?Technically, Customized Training Courses are designed to suit an individual employer’s requirements. Workingexclusively for one company provides us the opportunity to modify contents and emphasis to suit the needs ofyour organization. The training is presented and discussed against the experiences within your organization andtherefore seen as completely consistent and relevant to your requirements. Moreover, Customized Training Pro-grams are designed to consolidate and integrate the key issues of the learning objectives, which are then linked toorganizational strategy and culture in order to be fully effective. Programs can contain the post training follow-upactivity to ensure that the needed change takes place.Financially, comparing with the course fee of the Corporate Training Program, the Customized Training Programcan save you at least 50% of the course fee for each participant you send to join this training. This will make thiscourse provide you the most affordable rates.In summary, the following are the benefits of customized training program:FOR THE EMPLOYERSWorkforce motivationIncreased workforce loyaltyImproved business performanceForming business strategy by identifying strength and weaknessesFOR THE EMPLOYEESEnhanced personal skillsIndividual sense of achievementRenewed ambitionIncreased job satisfactionCustomized Training Program is principally cost effective as the courses are only as long as they need to be, inorder to achieve the learning objectives. They can be conducted at CAMFEBA, clients’ premises, or at a venue oftheir choice. 5
  • 10. PART I:LOCAL TRAINING PROGRAMS
  • 11. ABOUT LOCAL TRAINERSTo better cater to the needs of CAMFEBA’s members and non-members, CAMFEBA’s Training Department mar-kets and conducts a wide range of training programs. Appended are some of our trainers:Mr. Som Chamnan (LLB, BBA)Executive Manager, CAMFEBA(Specialties: Labor Law)Mr. Chamnan has extensively practical knowledge and experiences in Cambodian Labor. His Labor law knowledge is notonly the pure theory he got from his law school, but also the real practices as he has dealt with the daily issues happening inthe enterprises through providing advice to employers for over 5 years. Mr. Chamnan used to work as the Legal Officer at theArbitration Council Foundation-ACF, where he also provided many training courses on labor law-related topics for employers,court clerks, lawyer students,..etc. Mr. Chamnan holds Bachelor Degree of Law from Royal University of Law and B.A in Phi-losophy from Royal University of Phnom Penh.Mr. Houn Sokpheaneath (LLB, LLM)(Specialties: Labor Law and NSSF)Mr. HUON Sokpheaneath is the Information and Legal o_cer of CAMFEBA and also a part-time lecturer of law atthe Royal University of Law and Economic Science (RULE). In his position with CAMFEBA, he is providing legaladvice and conducting training to companies on labor law and the National Social Security Fund (NSSF). AtRULE, he is researching and teaching the basic private laws that interrelated with each other and link to the eco-nomic environment such as Obligation Law, International Private Law, Company Law, Business Law, Financialmarket Law, Labor Law and Analyses Economic of Law.Through his legal research and teaching, he could deepen and understand the philosophy of law as well as its so-cial and economical purposes very well. Mr. Sokpheaneath graduated the Bachelor of Law from Royal Universityof Law and Economics (RULE) in Cambodia and Lumière Lyon II University in France, where he majored in Pri-vate Law. He also got Master Degree of Enterprise Activities Law from Lumière Lyon II University, where he wasspecialized in European and International Contract Law. Mr. Sokpheaneath can speak Khmer, English and Frenchvery well.Mr. Aung Min (B.Sc., MBA)Training Manager of CAMFEBAMr Aung Min is an accomplished, dynamic, and client-driven training professional offering more than one decade of progres-sive experience in training. He started his career with an international education, training and consultancy company which is alarge Singapore based Management and Education Placement Company, running in Singapore, China, Malaysia, Myanmar,Vietnam, Sri Lanka, Bangladesh, Hong Kong, Nepal, Indonesia, Lao PDR, and Cambodia.He provided education consultation, planning and student placement at all levels and tutored English and pre-university prep-aration courses to place the students to the education institutions of their choice.He has been teaching Business Management subjects at some local renowned universities and Business Schools for localand international degrees in Cambodia. He worked as the dean of Faculty of Business and Economics at Sovannaphumi Uni-versity formerly Newton Thilay University.He used to work as Human Resource Manager for an international company, Myanmar CP Livestock Co., Ltd. and as ChiefHuman Resource Officer for local giant education service provider group in Cambodia.He also successfully organized first Cambodian Leadership Conference and first Cambodian Customer Service Conference in2005.His great rapport with the participants and in-depth understanding of the Indo-China mentality has put him in a good stead toconduct his trainings effectively. Min has designed and developed a range of management training courses to meet clientneeds. Some of his forte would be management development and training skills, including: leadership skills, supervisory man-agement, problem solving and decision making, communication and negotiation skills, marketing, customer care and strategichuman resource management. 7
  • 12. Mr. Ly Bun San (MA in TESOL, Bed)Training Consultant, CAMFEBA(Specialties: Training and Education Development)Mr. Ly Bun San is now working for CAMFEBA—Cambodian Federation of Employers and Business Associations—as a Training Consultant; he also helps the training department of CAMFEBA as a professional trainer as well. Heused to work as the Dean of Faculty of Arts, Humanities and Languages at Asia Euro University, and the TESOLProgram Manager and Educational Consultant at Newton Thilay Community. Apart from working in educationalmanagement, he has been teaching at various well-known universities—National University of Management(NUM), Norton University (NU), Western University (WU), Banana Center (BNN), and other educational institu-tions. With high distinction, he successfully graduated with a Master’s Degree of Arts in Teaching English toSpeakers of Other Languages (MA in TESOL) in 2009 and a Bachelor of Education in Teaching English as a For-eign/Second Language in 2004 at Institute of Foreign Languages (IFL), Royal University of Phnom Penh (RUPP).Furthermore, he has undergone a number of professional training programs and became a successful trainer.Prof. SENG Bunthoeun (LL.M, MEd. TESOL, LL.B, BA-His)Associate Trainer(Specialties: Administrative and Secretary Affairs)SENG Bunthoeun is a Vice Rector for National University of Management (NUM). His teaching specialties are pro-fessional office management, and secretary and administrative affairs. His career is a blend of both academic andpractical experience in these fields and includes extensive management, law, and teaching skills for years. In hiseducation background, Bunthoeun took his Master of Art in Law, Master of Education in TESOL; and he success-fully hold a Bachelor Degree of History.Mr. Oul Van (BBA, MBA)Associate Trainer(Specialties: Marketing and Business Development)OUL Van has considerable experience as a consultant and trainer in field of effective selling skills to develop sell-ing and servicing for sale staff such as Cambodia Brewery Limited (Tiger Beer Company. In term of marketing, Mr.Van has over 9 year experience in sale and marketing responsible for all aspects of marketing and selling. He alsohas experience in academic and corporate training programs at private companies and universities. Plus to veryprofessional experience, Mr. Van earned his MBA of Management from CHARLES STURT UNIVERSITY(Australia, MFE) and hold Bachelor of Business Administration in field of Marketing from National University ofManagement, Cambodia.Mr. Pech Bolene (MBA, BEd.)Associate Trainer(Specialties: Training, Business, and Project Development)Pech Bolene is currently the Chief Executive Officer of the Westline Development Group. His businesses are: • The Westline School (English Program Training & K-12 Education) • The Northline School (English Program Training & K-12 Education) • Educational Development Institute (Training, Business Consulting, Project Development, Recruitment, and Research) • Baby, Mom, and Kid (BMK) (Product Distributor and Retailer) • Honey Souvenir and Stationery Store • B Solutions (Marketing and Media Consulting)At the same time, he is also providing business development consultancy to various local and international com-panies. Over more than 10 years, Mr. Pech Bolene has worked in the fields of education, professional training anddevelopment, organizational development, human resource management consulting and media. Mr. Pech Boleneis holding a bachelor of education and journalism and a master of business administration, majoring in human re-source management 8
  • 13. Mr. Meng Seng HengAssociate TrainerMENG Seng Heng has been started his teaching career for more than two decades. During his long career he un-dertook numerous consultations and training assignments for Multi-national Corporations, local companies , NGOsand UN organizations. His expertise includes report writing, team building, time management, fundamental ofmanagement, communication skills and presentation skills. Currently he conducts workshops, facilitates teachertraining, and assists in the development of school structure, procedures, and study curriculum. His teaching back-ground and focus on process have provided him with an invaluable blend of skills and experience.Mr. Khim PhonAssociate TrainerMr Khim Phon is a proficient director who has directed and managed up to 47 operation branches, as well as,operating budget up to $10 million. He is an exceptional problem-solver and decision maker with diverse experi-ence in finance, accounting, and all aspects of office operation, as well as expertise in general accounting, payrolltaxes, analysis, management, budgeting, cash management, cost accounting, management reporting, inventory,payroll, accounts receivable and payable, and information systems. He has earned Master of Finance from National University of Management and Master of Educational Management from Royal University of Phnom Penh. He has conducted the following training courses to internal and external clients: • Basic Bookkeeping and Business Management Skill  • Procurement Management Skill  • Accounting Management System  • Problem Solving Skill  • School Development Planning  • Effective School Leadership  • Effective Budgeting Skill  • Accounting Principles and Financial ManagementMr. Sim Kong (MBA, BEd.)Associate Trainer(Specialties: Project and Research Development)SIM Kong has more than 10 years of experience in the project and research development field with internationaland local organizations. He specializes in Project Planning, Proposal & Report Writing, and Business Plan & Man-agement etc. Sim Kong has extensive experiences working with individuals and organizations of the different sec-tors. These experiences have provided him with the necessary insights and abilities to fulfill the needs of partici-pants. Sim Kong holds an MBA from BBU and a B.Ed. from URP, Cambodia. 9
  • 14. Mr. Khloth Sareth (BBA)Associate Trainer(Specialties: Human Resource Management and Project Management)KHLOTH Sareth has been working for more than 20 years experience in the senior management with internationaland local organization. He specializes in Human Resources and General Affairs, Project Management, and Moni-toring and Evaluation. Under my leadership and management, the Prey Veng Regional Rehabilitation Center,Khloth Sareth had written a proposal for a project with a US$300,000 plus per year budget. Currently he is the HRand General Affairs Manager of Yamaha Motor Cambodia Co., Ltd.During the 15 years period, Khloth Sareth worked for VI/C, and he was promoted an Assistant to Project Managerof VI/C in Prey Veng, then a Project Manager, and a Human Resources/Administration Manager. Moreover, heholds a Bachelor degree in Business Administration at the Build Bright University, Phnom Penh.Mr. Kong VaraAssociate TrainerKong Vara Actively involved in the establishment and delivery of an effective HR capability by providing supportacross the areas of recruitment, induction, training and development, payroll, health and safety, leave, expatriatestaff immigration/ work permit, visa requirements, staff performance management, remuneration review, succes-sion planning, and industrial & employee relations.Mr Kong Vara has also been attending many significant relevant overseas and local training/workshop pertainingto the International Labor Standard and Making the Link to Productivity (Turin, Italy), Advanced Leadership Train-ing (Hawaii, USA), International Human Resources Management Training, Strategic Human Resources Transfor-mation, HIV/AIDS Management at Work Place (Australia, Thailand & Singapore).Mr. Eng KimsanAssociate TrainerENG Kimsan currently as the Associate Dean and Professor of Faculty of Business Economics at PannasastraUniversity of Cambodia, specializing in Small and medium enterprises management, marketing, human resourceplanning and management and business plan development. He has been as the independent training consultantand organizational management and development expert throughout his work career in private sectors.However, his main teaching and training areas more focus on organizational management and leadership includ-ing project management and development. Potentially, he has competent ability in designing and developing theTNA and training curriculum, development of business plan and marketing plan, and writing project proposal forprivate business sectors and NGOs in Cambodia. For example, he has organized, developed and conducted aseries of training courses including project management, office management, human resource management, re-search methods, proposal and report writing skills, communications, and organizational development, organiza-tional behavior, and strategic planning for NGOs Cosecam, CAMS, ADB and WB and other private and public sec-tors.Mr. Kimsan ENG earned his Bachelor degree in Business and Economics from Royal University of Laws and Eco-nomics in 1997 and his Master degree in Environmental studies in 2003 from AIT (Asian Institute of Technology),Thailand. Till now, nearly 15 years from 1997, he has considerable experience and professional work in teaching,training, and consulting with private business sectors and NGOs; therefore, he still continues his career in the fu-ture to contribute to the human resource capacity building and development in Cambodia. 10
  • 15. Fee No of Non-NO Program Title Direct Indirect Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Days Mem- Member Member ber TRAINING PROGRAMS INDUSTRIAL RELATIONS Labour Contract En- 2day 12~1 16- 1 forcement and Staff Re- $150 $180 $200 s 3 17 trenchment Practical Leaves and 2day 16- 16- 2 Absenteeism Manage- $150 $180 $200 s 17 17 ment National Social Security 2day 15- 3 Fund and Occupational $150 $180 $200 13-14 s 16 Risk (NSSF) Labour dispute resolu- tion and case presenta- 2day 10~1 13- 4 $150 $180 $200 tion techniques before s 1 14 the arbitration council Trade Unions and How 2day 17- 10~1 5 to Deal with Unions Pro- $150 $180 $200 s 18 1 fessionally Labor Law Application for Legal Documentation 2day 11~1 6 $150 $180 $200 and Human Resources s 2 Administration Calculation Methods for Overtime and Other Pay- 2day 19- 7 $150 $180 $200 ments Under the Cam- s 20 bodian Labor Law PUBLIC TRAINING CALENDAR 2012All dates and fees quoted are subject to change. ALL PROGRAMMES CAN BE CONDUCTED IN-HOUSE AND TAILORED TO YOUR SPECIFIC NEEDS.
  • 16. Fee No ofNO Program Title Direct Indirect Non- Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Days Member Member Member TRAINING PROGRAMS HUMAN RESOURCE MANAGEMENT & DEVELOPMENT Personnel Administration 8 2days $150 $180 $200 23-24 20-21 Skills for HR Personnel Human Resource Man- 9 agement for Non-HR 2days $150 $180 $200 9~10 Personnel Writing the Professional10 HR Policy and Proce- 2days $150 $180 $200 19-20 dures and HR Manual Practical Interviewing 14-11 2days $150 $180 $200 Skills for Total Quality 15 Payroll Management and12 2days $150 $180 $200 26-27 Compensation Practical Training Tech- 24-13 niques for HR Practition- 2days $150 $180 $200 25 ers Practical Performance14 Appraisal / Management 2days $150 $180 $200 12~13 for High Achievement Practical Facilitation 30-15 2days $150 $180 $200 Skills for HR Personnel 31 Practical Negotiation 22-16 2days $150 $180 $200 Skills for HR Personnel 23 Strategic Human Re-17 2days $150 $180 $200 13-14 source Management 29-18 Succession Planning 2days $150 $180 $200 30 PUBLIC TRAINING CALENDAR 2012All dates and fees quoted are subject to change. ALL PROGRAMMES CAN BE CONDUCTED IN-HOUSE AND TAILORED TO YOUR SPECIFIC NEEDS.
  • 17. Fee N No of Non- Program Title Direct Indirect Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec O Days Mem- Member Member ber TRAINING PROGRAMS Leadership and Supervisory Skills Organizational Leader- 19 2days $150 $180 $200 27-28 ship Becoming a More Ef- 20 2days $150 $180 $200 18-19 fective Manager Being an Effective New 20- 21 2days $150 $180 $200 Manager 21 Practical Supervisory 30- 22 and People Manage- 2days $150 $180 $200 15-16 31 ment Skills Planning and Control- 23 ling Skills for Supervi- 2days $150 $180 $200 9~10 sors Monitoring and Evalua- 14- 24 2days $150 $180 $200 26-27 tion Skills for Managers 15 Leading with Emotional 25 Intelligence for Manag- 2days $150 $180 $200 27-28 er Leadership Skills for 20- 26 2days $150 $180 $200 Supervisors 21 Writing a Practical Busi- 12~1 27 2days $150 $180 $200 ness Plan 3 Business Analysis Skills 28- 19- 28 2days $150 $180 $200 for Managers 29 20 Building and Managing 15- 29 2days $150 $180 $200 Team 16 Practical Report Writing 30 2days $150 $180 $200 22-23 Skills for Managers 22- 31 Human Relations 2days $150 $180 $200 23 Organizational Change 32 2days $150 $180 $200 25-26 Management 33 Motivating People 2days $150 $180 $200 21-22 Building and Maintain- 11~1 PUBLIC TRAINING CALENDAR 2012 34 ing Good Workplace 2days $150 $180 $200 2 Cooperation Management Perspec- 35 2days $150 $180 $200 28-29 tive SkillsAll dates and fees quoted are subject to change. ALL PROGRAMMES CAN BE CONDUCTED IN-HOUSE AND TAILORED TO YOUR SPECIFIC NEEDS.
  • 18. Fee No of Non- NO Program Title Direct Indirect Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Days Mem- Member Member ber TRAINING PROGRAMS Financial Management Practical Costing and 35 Budgeting Manage- 2days $150 $180 $200 22-23 18-19 ment Practical Internal Audit 19- 36 for Auditors and 2days $150 $180 $200 20 Accounting Personnel Practical financial Re- 23- 18- 37 2days $150 $180 $200 porting for Accountants 24 19 Accounting for Non- 38 2days $150 $180 $200 9~10 Accountants Practical Cambodian 39 2days $150 $180 $200 17-18 18-19 Taxation in 2012 Operations Management Project Management 40 2days $150 $180 $200 26-27 Tools and Techniques Practical Purchasing 41 and Inventory Manage- 2days $150 $180 $200 24-25 ment Personal Effectiveness Powerful Presentation 10~1 23- 43 2days $150 $180 $200 Skills for Managers 1 24 Interpersonal Skills for 23- 26- 44 2days $150 $180 $200 Supervisors 34 27 Practical Meeting Man- 45 agement for High Re- 2days $150 $180 $200 19-20 23-24 sults Positive Working Atti- 21- 46 2days $150 $180 $200 17-18 tude for Supervisors 22 Practical Problem Solv- 13- 20- 47 ing and Decision Mak- 2days $150 $180 $200 14 21 ing skills PUBLIC TRAINING CALENDAR 2012 Practical Business 12~1 48 2days $150 $180 $200 Writing for Managers 3All dates and fees quoted are subject to change. ALL PROGRAMMES CAN BE CONDUCTED IN-HOUSE AND TAILORED TO YOUR SPECIFIC NEEDS.
  • 19. Fee N No of Non- Program Title Direct Indirect Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec O Days Mem- Member Member ber TRAINING PROGRAMS Customer Service Practical Customer 49 Service for High 2days $150 $180 $200 19-20 21~22 Productivities Handling Difficult Cus- 25- 50 2days $150 $180 $200 tomers and Complaints 26 Techniques and Eti- 27- 51 quette of the Business 2days $150 $180 $200 21-22 28 Telephone Customer Relationship 52 2days $150 $180 $200 21-22 Management Marketing and Sales Professional Selling 23- 54 Skills for Sales Super- 2days $150 $180 $200 24 visors Advertising and Effec- 27- 55 tive Promotion Strate- 2days $150 $180 $200 30-31 28 gies Marketing Mixed Strat- 27- 56 2days egies 28 Intergrated Communi- 57 2days $150 $180 $200 16-17 cation Strategies Occupational Safety and Health Occupational Safety 58 and Health at the 2days $150 $180 $200 25-26 Workplace Quality Work Environ- 59 ment Through Kaizen 2days $150 $180 $200 29-30 and 5S Forklift Operation and 60 2days $150 $180 $200 Safety Training PUBLIC TRAINING CALENDAR 2012All dates and fees quoted are subject to change. ALL PROGRAMMES CAN BE CONDUCTED IN-HOUSE AND TAILORED TO YOUR SPECIFIC NEEDS.
  • 20. Fee N No of Non- Program Title Direct Indirect Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec O Days Mem- Member Member ber TRAINING PROGRAMS Small and Medium Business membership Organization Management Powerful Policy Advo- 2day 62 $150 $180 $200 cacy s Essentails of Entre- 2day 63 $150 $180 $200 29-30 prenureship s English Language English for Communi- 5day 64 cation at the Work- $375 $450 $500 9~13 s place Business English for 5day 65 $375 $450 $500 4~8 Biginers s Advanced Business 5day 66 $375 $450 $500 6~10 English s Secretary and Administration Professional Office Management and Ef- 2day 67 $150 $180 $200 30-31 12~13 fective Administrative s Skills Basic secretariat skills 2day 26- 26- 68 $150 $180 $200 for PAs and secretary s 27 27 Advanced Secretariat 2day 25- 69 Skills for PAs and Sec- $150 $180 $200 s 26 retary PUBLIC TRAINING CALENDAR 2012All dates and fees quoted are subject to change. ALL PROGRAMMES CAN BE CONDUCTED IN-HOUSE AND TAILORED TO YOUR SPECIFIC NEEDS.
  • 21. Ministry of Labor and Vocational TrainingRef No. 228 kb Prakas On The Paid Holidays for the Calendar Year 2012- On January 01st International New Year Day 01 Holiday- On January 07th Victory over Genocide Day 01 Holiday- On February 07th Meak Bochea Day 01 Holiday- On March 08th International Women Day 01 Holiday- On April 13th, 14th and15th Khmer New Year Days 0 3 Holidays- On May 01st International Labor Day 01 Holiday- On May 5th Visak Bochea Day 01 Holiday- On May 09st Royal Plowing Ceremony 01 Holiday- On May 13th, 14th and15th King Norodom Sihamoni’s Birthday 03 Holidays- On June 1st International and Cambodian Children Day 01 Holiday- On June 18th Queen Norodom Monineath Sihanouk’s Birthday 01 Holiday- On September 24th Constitution Day 01 Holiday- On October, 14th, 15th and 16th Phcum Ben Day 03 Holidays- On October 29th Coronation of King Sihamoni Day 01 Holiday- On October 31st King Norodom Sihanouk’s Birthday 01 Holiday- On November 09th Independence Day 01 Holiday- On Nov 27th, 28th and 29th Water Festival 03 Holidays- On December 10th International Human Rights Day 01 Holiday 17
  • 22. INDUSTRIAL RELATIONS
  • 23. Labour Contract Enforcement and Staff Retrenchment Session 7: Special protectionOBJECTIVES Protection against discrimination Special protection• By the end of this course all participants are Termination of contracts of specially-protected expect to: workers• Gain knowledge on the legal procedure which must be followed in order to make a legitimate Session 8: Contract Suspension and clear employment contracts in accordance Contract suspension as a disciplinary sanction with each category of the contract Contract suspension during strike/lockout• Gain knowledge on the different benefits be- Contract suspension during sick leave tween the Limited Duration Contract (LDC) Contract suspension during economic hardship and Unlimited Duration Contract (UDC)• Gain practical knowledge on legal procedure Session 9: Disciplinary action to suspend the labor contracts when the com- Timeline for disciplinary action pany faces serious financial and material diffi- Sanction Vs weight of the misconduct culties• Know the legal procedure to terminate the Session 10: Mass Layoff contracts of normal workers and specially pro- Legal procedure for mass layoff tected workers. Payment for mass layoffOBJECTIVES TARGET AUDIENCE This course is designed for HR practitioners andSession 1: Limited Duration Contract-LDC Administrative Executives dealing on the daily ba-• Definition of LDC sis with personnel issues.• Termination of LDC ∗ Legal termination and benefits METHODOLOGY ∗ Illegal termination and benefitsSession 2: Unlimited Duration Contract To promote the active participation, the group dis-• Definition of UDC cussion and exercises will be used most and less• Termination of UDC in lecturing. Real case studies quoted from the ∗ Legal termination and benefits cases sent to the Arbitration Council will be used ∗ Illegal termination and benefits in these exercises.Session 3: Apprenticeship contract DURATION• Definition of apprenticeship contract• Termination of apprenticeship contract 14 Hours (2 Days)Session 4: Contract of Casual Workers COURSE FEES• Definition of contract of casual workers• Termination of contract of casual workers Direct members : $150/personSession 5: Probationary Contract Indirect members : $180/person• Definition of Probationary Contract Non–members : $200/person• Termination of Probationary contractSession 6: Contract for foreign workers All fees quoted are subject to change.• Coverage of labor law on foreign workers• Rights and obligations of foreign workers 19
  • 24. Practical Leaves and Absenteeism Management Section 5: Weekly Time Off ApplicationOBJECTIVES • What is Weekly Time Off? • How the Weekly time off is applied?• By the end of the course, all participants are ∗ Types of enterprises which can request for expected to: weekly time off• Gain knowledge on all kinds of leaves provid- ∗ Legal procedure to request for weekly ed for by the Cambodian Labor Law; tome off• Gain knowledge on how each leave is applied • Payment during weekly time off and how to properly control each leave;• Gain practical knowledge on how the workers Section 6: Paid Public Holiday Application are paid during each leave; • What is paid public holiday?• Gain practical knowledge on what legal action • How is the paid public holiday applied? should be taken if the workers took these • Payment for work done on paid public holidays leaves improperly. TARGET AUDIENCEOBJECTIVES This course is designed for HR practitioners andSection 1: Annual Leave Application Administrative Executives dealing on the daily ba-• What is annual leave? sis with personnel issues.• How is the annual leave applied? ∗ The rights of the workers to use AL METHODOLOGY ∗ The Employers’ obligation to set up the schedule for workers to take AL Besides lecturing, the training will use the partici- ∗ Deferment of AL patory approach to give opportunity to all partici-• Payment during Annual Leave pants to share experiences, challenges, and best practice in this field intervened by the trainer.Section 2: Sick Leave Application• What is the Sick Leave?• How is the Sick Leave applied? DURATION ∗ The duration for Sick Leave ∗ The workers’ obligation when taking Sick 14 Hours (2 Days) Leave ∗ The Employer’s obligations when the work- ers are sick COURSE FEES• Payment during Sick Leave Direct members : $150/personSection 3: Maternity Leave Application Indirect members : $180/person• What is Maternity Leave? Non–members : $200/person• How is the ML applied? ∗ The duration for ML ∗ The rights to take ML of workers All fees quoted are subject to change. ∗ The rights of workers after returning from ML• Payment during MLSection 4: Special Leave Application• What is special Leave?• How is the SL applied? ∗ The duration for SL ∗ The deduction of SL from AL• Payment during SL 20
  • 25. National Social Security Fund and Occupational Risk (NSSF) 9. Beneficiary BenefitsOBJECTIVES 10. Rehabilitation Services 11. Rights to the Benefits of Occupational RisksThis course has been specially designed to pro- 12. Claims of Benefitsvide the participants both practical and theoretical 13. Agreement to the Benefits Claimsknowledge relating to how the employers fulfill theobligations provided for by the Law on National TARGET AUDIENCESocial Security Fund (NSSF). In this area, thetraining will focus on what is the National Social This course is specially designed for the Manag-Security Fund (NSSF), the scope of its coverage, ers and Executives in the HR, Admin/Finance De-how to define the work-related accidents, how the partment and Compliance Officers who wish toemployers register their workers and rate to be update their skills in dealing with a diverse workcontributed by employers to this NSSF, how to environment, and those involved in recruiting,claim for benefits, benefit calculation method, and handling HR affairs, and managing to ensure allhow employers shall be faced with the law on legal aspects are put into practice.NSSF if they failed to register their workers. METHODOLOGYOBJECTIVES LecturesSection 1: Registration in NSSF Discussions Practical experiencesScopesProcedure of Registration of Enterprises Estab- DURATION lishmentIdentity of Enterprises-EstablishmentsReport of number of workers/employees 14 Hours (2 Days)Section 2: Contribution Rate and Procedure of COURSE FEESContribution Payment Direct members : $150/personObligation of Contribution Payment Indirect members : $180/personContribution Rate Non–members : $200/personContribution PaymentProcedure of Contribution PaymentFine All fees quoted are subject to change.Prerogative of NSSFSection 3: Benefits of Occupational Risks1. What are the occupational risks?2. What are the benefits of occupational risks?3. Notification of Occupational Risks4. Investigation of Occupational Risks5. Provisions of Emergency, Caring and Treat- ment Services6. Calculation of Daily Average Wage7. Provisions of Occupational Risks Benefits8. Additional Payment for the Victim’s Care taker and Funeral Manager 21
  • 26. Labour Dispute Resolution and Case Presentation Techniques before the Arbitration Council OBJECTIVES 4. Strike 4.1: Definition This course is specially designed for all HR pro- 4.2: Lawful Purposes of Strikes fessionals and compliance officers to equip them 4.3: Unlawful Purpose of Strikes with the hands on experiences of the trainer who 4.4: Procedure required for calling a strike has worked with the Arbitration Council Founda- 4.5: Payment during a strike tion in providing legal support to the arbitrators. 5. Lockout This course will provide full picture of the labor 5.1: Definition dispute resolution process in Cambodia including 5.2: The rights to lock out the roles of the Arbitration Council and the court. 5.3: Payment during lockout Most importantly, it will equip the participants the most practical technique in case preparation and presentation before the arbitration council to make 4. Role of Court in settling the labor disputes your case as the most successful one. 5. Case preparation before the Arbitration Council By the end of the course, all participants are ex- 6. Case presentation technique before the Ar- pected to: bitration Council • Be able to distinguish the individual labor dis- TARGET AUDIENCE pute from collective labor dispute; • Understand the processes for settling these This course is specially designed for the Manag- kinds of disputes; ers and Executives in the HR, Admin/Finance De- • Be knowledgeable in the whole process in la- partment and Compliance Officers who wish to bor dispute resolution in Cambodia inclusive of update their skills in dealing with a diverse work the roles of the arbitration and the court; environment, and those involved in recruiting, • Get practical advice on how to deal with the handling HR affairs, and managing to ensure all strike which happened before the beginning of legal aspects are put into practice. the arbitration process • Know practical techniques to prepare and pre- METHODOLOGY sent a powerful case before the arbitration council. To promote the active participation, the group dis- CONTENT COVERED cussion and exercises will be used most and less in lecturing. Real case studies will be used in this exercise.1. Introduction to Cambodian labor dispute reso-lution process DURATION2. Individual Labor Dispute 14 Hours (2 Days) 2.1: Definition of Individual Dispute 2.2: Procedure for Individual Dispute Settle- COURSE FEES ment3. Collective Labor Dispute Direct members : $150/person Indirect members : $180/person 3.1: Definition of Collective Labor Dispute Non–members : $200/person 3.2: Procedure for Collective Labor Dispute Settlement 3.3: Arbitration Council All fees quoted are subject to change. 22
  • 27. Trade Unions and How to Deal with Unions Professionally 3.2: Election of shop stewardsOBJECTIVES 3.3: What are the rights and obligations of the shop stewards after a union hasCAMFEBA has developed the training on this top- been established in an enterprise?ic to address the concerns of some employers 4. Special Protection of Cambodian Labor Lawwho feel very frustrated with the presence of the 4.1: Who are protected by the Labor Law?unions in their enterprises and to inform them how 4.2: Termination procedure for specially pro-the union can be established and how to deal with tected workersthose unions after the establishment. TARGET AUDIENCEGiven that the right to the association is highlyprotected by the Constitutional law and labor law This course is specially designed for HR practi-of Cambodia, we observed that many trade unions tioners and Administrative Executives dealing withhave been increasingly established. Based on the personnel issues on daily basis.statistic from the Ministry of Labor, there are over100 local unions in around 300 garment factories METHODOLOGYwhilst the number of union federations has sharplyincreased to around 27 federations nationwide.With this increment, there have been some confu- The training will use the participatory approach tosion and arguments in regards to the representa- give opportunity to all participants to share experi-tion of the unions and the shop stewards in an en- ences, challenges, and best practice in this fieldterprise. intervened by the presentation of the trainer.By the end of the course, all participants are ex- DURATIONpected to:• Gain knowledge on the legal procedure which 14 Hours (2 Days) must be followed in order to make the estab- lishment of a trade union legal; COURSE FEES• Know the differences between the roles of trade unions and shop stewards;• Gain practical experiences on how to deal and Direct members : $150/person communicate with difficult union to prevent Indirect members : $180/person and settle the possible disputes; Non–members : $200/person• Know the legal procedure to terminate the con- tracts of the specially protected employees. All fees quoted are subject to change.CONTENT COVERED1. Introduction:2. Union establishment procedure 2.1: How a union or shop steward can be established? 2.2: The Recognition of Union and shop steward 2.3: Most representative union3. Shop Steward Vs Union 3.1: What are the rights and obligations of a union? 23
  • 28. Labour Law Application for Legal Documentation and Human Resources Administration OBJECTIVES • Session 3: Objectives: Focus on the writing of an internal memorandumHuman capital is very important for every organization.Therefore, Human Resources Department is the central • Content of an internal memorandumpoint of the organization and can bring either successes • Form of an internal memorandumor failure according to how it is functioned. In many or- • Case studyganizations, the HR Department is responsible for draft- • Session 4: Objectives: Focus on theing all communications such as Internal Memo, Letter of conduct of a meeting with unionSuspension, Letter of Termination, Public Announce-ment, Letter of Recommendation, Probation Confirma-tion Letter, Warning Letter etc. • Content of the meeting • The conduct of a meetingThis training course will provide you the overall concept • Case studyof legal documents used in HR functions and the impactof an uncompleted document. It will also provide the TARGET AUDIENCEpractical case studies on disciplinary measures and thewriting of warning letter, suspension letter, dismissal let- This course is specially designed for HR practi-ter, internal memorandum etc and their applications. tioners and Administrative Executives dealing withFurthermore, practical case studies on how to conduct personnel issues on daily basis.an effective meeting with union representatives are in-cluded. METHODOLOGY CONTENT COVERED This module is interactive and practical. Activities like short-lectures, case studies and practicing the exercisesSession 1: Objectives: Focus on the various will be used after each session to enhance theforms used in the HR Department knowledge and understanding of the participants. DURATION• Content and Forms • Content : substance of an action • Form: how this action can be presented  14 Hours (2 Days)• HR Department and its Content  COURSE FEES• HR Department and its Forms  Session 2: Objectives: Focus on disciplinary Direct members : $150/personmeasures Indirect members : $180/person Non–members : $200/person• Warning letter according to the Labor Law • Warning letter and the presentation of a   All fees quoted are subject to change. warning letter • Case study • Dismissal letter according to the Labor Law • Dismissal letter and the presentation of a         dismissal letter • Case study 24
  • 29. Calculation Methods for Overtime and Other Payments Under the Cambodian Labor Law OBJECTIVES WHO SHOULD ATTENDCalculating the payments for employees correctly un- This course is specially designed for Directors,der the Cambodian Labor law is still a question for Managers, Supervisors and Officers in charge ofmany enterprises. CAMFEBA designed this intensive Administration & Finance Department, Human Re-training course in order to guide employers on calcula- sources Department, Compensation & Benefitstion methods for all the payments as defined in the Department, and Compliance Department.Cambodian Labor Law. It is hoped that the participantswill know clearly the correct methods for calculating thefollowing payments after this training. Related Laws & METHODOLOGYRegulations will be given as supporting references foreach calculation. This module is interactive and practical. Activities like short-lectures, case studies and practicing the1. Wages definition under Cambodian Labor Law exercises will be used after each session to en-2. Tax on Salary (ToS) hance the knowledge and understanding of the3. Number of days to be used for daily wages participants . 4. calculation5. Daily wages calculation6. Annual Leave Pay calculation DURATION7. Paid Public Holidays pay calculation8. Overtime Pay Calculation9. Night-shift pay Calculation 14 Hours (2 Days)10. Weekly Day-Off Pay Calculation11. Retirement Pay COURSE FEES12. Severance Pay Calculation (for FDC)13. Indemnity Pay Calculation (for UDC) Direct members : $150/person Indirect members : $180/person Non–members : $200/person CONTENT COVERED All fees quoted are subject to change.• Wages definition under Cambodian Labor Law• Tax on Salary (ToS)• Number of days to be used for daily wages• calculation• Daily wages calculation• Annual Leave Pay calculation• Paid Public Holidays pay calculation• Overtime Pay Calculation• Night-shift pay Calculation• Weekly Day-Off Pay Calculation• Retirement Pay• Severance Pay Calculation (for FDC)• Indemnity Pay Calculation (for UDC) 25
  • 30. HUMAN RESOURCE MANAGEMENT& DEVELOPMENT
  • 31. Personnel Administration Skills for HR ProfessionalsOBJECTIVES TARGET AUDIENCEBy the end of course, participants should aims to: HR Personnel who have not had any formal training.• gain the essential skills in managing human resources• acquire the interviewing skills• Understand the appraisal process and skills METHODOLOGY• Understand the process and methods of map- ping competencies This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays,CONTENT COVERED experiential activities and presentations will be used to assist participants to learn better.Module 1: Managing Human Resources• What do you need to know as a human re- DURATION source personnel• Skills needed in managing human resources 14 Hours (2 Days)Module 2: Recruitment and Selection COURSE FEES• Understanding personalities to select better• Process of recruitment, selection and interview session Direct members : $150/person• Conducting interviews Indirect members : $180/person Non–members : $200/personModule 3: Training and Development• Mapping competencies and utilizing compe- tencies for analyzing training needs All fees quoted are subject to change.Module 4: Job Analysis and Performance Ap-praisal• The process of conducting performance ap- praisal• The documentation involved• The unwritten skills for effective appraisal in- terview 27
  • 32. Human Resource Management for Non-HR Professionals • How to Conduct Training Need Analysis OBJECTIVES • Development of Training Plan • Training ImplementationBy the end of course, participants should aims to: • Training Evaluation• gain the essential skills in managing human resources Module 6: Appraising Performance• explain the overview of the legislative framework • How to conduct appraisal interview affecting the management for their people • Use appraisal to develop staff• Conduct job analysis & design, and HR planning • Coach /mentor employees• acquire the interviewing skills• Understand the appraisal process and skills Module 7: Basics of Pay / Benefits• Understand the process and methods of map- • Pay strategy to support business ping competencies • Basics of pay & benefits programs • Non-cash awards CONTENT COVERED TARGET AUDIENCE Module 1: Managing Human Resources This course is designed for line managers, super- • What do you need to know as a human visors who are non-personnel specialists but who resource personnel have responsibility or the management of people • Skills needed in managing human resources in addition to their other management tasks. • HR policies & procedures METHODOLOGY Module 2: Legal Framework of Employment • Rights of employers / employees This module is interactive and practical. Activities • Contracts of employment like mini-lectures, discussion, games, role-plays, • Discipline handling / procedures experiential activities and presentations will be • How to handle difficult people used to assist participants to learn better. • Termination of employment DURATION Module 3: Manpower Planning • How to Conduct a Job Analysis • Writing Job Descriptions and Job Specifica- 14 Hours (2 Days) tions • Technique to Determine Number of Recruits COURSE FEES Module 4: Recruitment and Selection Direct members : $150/person • Understanding personalities to select better Indirect members : $180/person • Process of recruitment, selection and interview Non–members : $200/person session • Conducting interviews All fees quoted are subject to change. Module 5: Training and Development • Reasons to Train Employees • Definition of Training 28
  • 33. Writing the Professional HR Policy and Procedures & HR Manual Lesson 3: Writing Policy Summaries OBJECTIVES • Statements for a Policy ManualThere are rules and procedures in every company. • Statements for an HR ManualThere are policies that have evolved over time and • How to write a Policy Summarymay, or may not, be written. There are practices and • Testing and Verifying the Contentsprecedents that may be tested in court. These areall good reasons for developing HR Policies and Lesson 4: Using a HR Policy, a HR Procedure,Procedures, and an HR Manual (some might call it and a Human Resources Manualan Employee Handbook), but the main reason isthat it make good sense to create a manual that re- TARGET AUDIENCEflects exactly what you intend and that it is availablefor everyone to see and use. Executives and managers who need to develop or re-vamp human resource policies, procedures,By the end of this course, the participants will be and a Human Resources Manual as inputs for aable to: handbook or manual.• Make clear the differences between HR Policy, HR Procedure, and Human Resources Manual METHODOLOGY• Discuss how to write HR Policies;• Discuss how to write HR Procedures;• Discuss how to write a Human Resources Manual The trainer will use up-to-date techniques and a• Point out pitfalls to avoid in writing a Human Re- variety of training methods, including mini- sources Manual lectures, group discussions, and visual aids, to give all participants the best opportunities for real CONTENT COVERED practices. Lesson 1: Definitions of HR Policy, HR Proce- DURATION dure, and Human Resources Manual 14 Hours (2 Days) • What are a HR Policy, HR Procedure, and a Human Resources Manual? COURSE FEES • Distinction between HR Policy, HR Procedure, and Human Resources Manual • The Importance of HR Policy, HR Procedure, Direct members : $150/person and Human Resources Manual Indirect members : $180/person • How do you know what to tell your employ- Non–members : $200/person ees? Lesson 2: Writing HR Policies and HR Proce- All fees quoted are subject to change. dures • Case Study of Simple Policies and Procedures • Legal Implication of HR Policies and how to avoid the pitfalls • Crafting the right HR Policies and HR Proce- dures • Do’s and Don’ts based on Cambodian Labor Law 29
  • 34. Recruiting, Interviewing and Hiring Smart People OBJECTIVES METHODOLOGYBy the end of course, participants should aims to This module is interactive and practical. Activitiesmake selection decisions based on facts, infor- like mini-lectures, discussion, games, role-plays,mation and not on “gut-feelings”. experiential activities and presentations will be used to assist participants to learn better. CONTENT COVERED • The human resource planning process DURATION • The hiring & selection process • Definition and objectives of an interview 14 Hours (2 Days) • The job description • The job specification COURSE FEES • The interview process ∗ Before the interview ∗ During the interview Direct members : $150/person ∗ After the interview Indirect members : $180/person • Open-ended vs. Close-ended questions Non–members : $200/person • Prejudices & biases of an interviewer All fees quoted are subject to change. TARGET AUDIENCE Managers and Executives who have to conduct interviews. All newly-hired Human Resource Executives. 30
  • 35. Payroll Management and CompensationOBJECTIVES METHODOLOGYAfter studying this lesson, you should be able to: This module is interactive and practical. Activities• Gain insight into current HR practices in payroll like mini-lectures, discussion, games, role-plays, management & compensation programs. experiential activities and presentations will be• Understand the legal and regulatory require- used to assist participants to learn better ments of a compensation program.• Understand the scope of current changes effect- DURATION ing employee’s salary & compensation program.• Learn how to use necessary tools & techniques 14 Hours (2 Days) to design & implement payroll management & compensation policy and practices. COURSE FEESCONTENT COVERED Direct members : $150/person Indirect members : $180/person Non–members : $200/personIntroductionPayroll Management All fees quoted are subject to change.• Components of Payroll• Payroll Management Process• Payroll Outsourcing• Significance of Payroll Outsourcing• Why Payroll OutsourcingCompensation• Evolution of Compensation• Importance of Compensation• Components of Compensation• Types of CompensationIncentive ManagementTARGET AUDIENCEThe course is specially meant for HR executiveswith less than 2 years of experience in salaryand benefits administration, line managers andsupervisors performing generalist HR functionsand small business owners who seek to broadentheir HR perspective. 31
  • 36. Practical Training Techniques for HR Professionals LESSON 5: SETTING THE STAGE AS AOBJECTIVES TRAINER • Visual Aids This informative program explores the role of the • Tips for Using Visual Aids HRD Department together with the training cycle • Training Room Layout and its link with business objectives. LESSON 6: MEASURING THE EFFECTIVE- NESS OF TRAINING By the end of course, participants should aims • Reaction level evaluation to: • Measuring learning during training • Analyze and assess training needs and eval- • Measuring learning back in the work- uate how the organization benefits from the place training; • Long term evaluation • Gain the essential skills in training and facili- • Devising and developing appropriate tation; questionnaires, analyzing the infor- • Acquire the trainer’s skills mation and presenting findings. • Acquire the training cycle • Understand the process and methods of TARGET AUDIENCE mapping competencies • Have self-confident for delivering training. This course is designed for everyone in an organi- zation from HR Executive, HR Mangers, and other management personnel handing training process-CONTENT COVERED es in the workplace.LESSON 1: ROLES & RESPONSIBILITIES OF METHODOLOGYHRM and HRD • Definition of Training This module is interactive and practical. Activities • Benefits of Training like mini-lectures, discussion, games, role-plays, • Characteristics of a HRM in Training experiential activities and presentations will be • Roles of a HRM as a Good Trainer used to assist participants to learn better • Training Skills for HRMLESSON 2: THE TRAINING CYCLE • Identifying Training Needs Analysis DURATION (TNA) • How to Do a TNA 14 Hours (2 Days) • Writing Learning Outcomes • The Best Training Methods COURSE FEES • A Training Plan • Preparing Training ResourcesLESSON 3: SESSION PLAN Direct members : $150/person • Importance of the Session Plan Indirect members : $180/person • Information of a Training Session Plan Non–members : $200/person • A Structure of a Training Session Plan • Writing an Introduction of a Session Plan All fees quoted are subject to change. • Writing a Main Body of a Session Plan • A Summary and ConclusionLESSON 4: DELIVERING TRAINING • Presenting the New Information • Presentation Skills 32
  • 37. Practical Performance Appraisal and Management for High AchievementOBJECTIVES TARGET AUDIENCEMost organizations have a vision of achieving This enlightening course is designed for middleexcellence, of being the very best at what they and senior managers, team leaders and thosedo. This course is focused on arguably the most who wish to expertly measure and manage peopleimportant component in achieving that vision: performance in their organization. The course ispeople performance. also aimed at decision-makers seeking to create a corporate culture which fosters excellence andThis engaging course will familiarize delegates competitive advantage.with the frameworks surrounding performancemanagement and provide them with the tools METHODOLOGYand skills necessary or assessing and guidingtheir contribution to the organization. This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays,CONTENT COVERED experiential activities and presentations will be used to assist participants to learn betterModule 1: Frameworks for performance manage-ment DURATION • Organizational effectiveness • Performance improvement 14 Hours (2 Days) • Identification of strengths COURSE FEESModule 2: Designing a performance managementsystem • 360 degree reviews Direct members : $150/person • Appraising performance and development Indirect members : $180/person • Initiating objective-oriented management Non–members : $200/person • Quantitative or qualitative characterisation of performance • Balance Scorecard All fees quoted are subject to change. • Key Performance Indicators (KPI) • Activity based management (ABM)Module 3: Effective performance management • Performance management checklist • Motivating staff for better performance • Managing individual and team behaviour • Common performance management errors or biases 33
  • 38. Practical Facilitation Techniques for Manager, Maximizing Involvement and Results • Overcoming the barriers to effectiveOBJECTIVES decision-making • Stimulating creative thinking Achieving successful outcomes through the ef- fective facilitation has never been more im- Lesson 4: Effective Communication portant. You may need to solve a particular • Practicing active listening, clarifying, questioning, problem, gain consensus to a course of action, observing, giving feedback and managing time or mediate in a conflict. This course enables par- ticipants to design and manage processes that Lesson 5: Tools and Techniques will ensure successful outcomes and to gain the • Brainstorming Exercise commitment of all those involved. • Dealing with difficult situations • Evaluating the outcome of facilitation By the end of course, participants should aims • Action planning. to: • Describe the role of the facilitator TARGET AUDIENCE • Identify the key task for effective facilitation • Use facilitation skills to achieve optimum re- This course is designed for facilitators, HR Per- sults sonnel, Line Managers, Learning & Development • Confront and overcome difficult situations Professionals, and any others who will be working • Evaluate the outcomes of the facilitation process. with groups to achieve change and improve effec- tiveness.CONTENT COVERED METHODOLOGYLesson 1: Overview of Facilitation• What Is Successful Facilitation? This module is interactive and practical. Activities• Thinking about tools and processes like mini-lectures, discussion, games, role-plays,• The Facilitation Model experiential activities and presentations will be ∗ Practice Session used to assist participants to learn better ∗ Facilitating a Group to Achieve a Given Task DURATIONLesson 2: The 12 Tasks of Facilitation• Planning an event 14 Hours (2 Days)• Agreeing objectives• Creating the climate for success COURSE FEES• Managing the process• Maintaining direction• Monitoring progress Direct members : $150/person• Dealing with fears Indirect members : $180/person• Managing conflict Non–members : $200/person• Developing action plans• Summarizing and reviewing outcomes• Giving and receiving feedback All fees quoted are subject to change.• Managing the wider organizationLesson 3: Effective Problem-Solving• Gap analysis – identifying the ‘Gap’ 34
  • 39. Practical Negotiation Skills for HR Professionals OBJECTIVES TARGET AUDIENCENegotiation Skill is a key element of people man- This course is specially designed for HR practi-agement. Within the workplace, multiple issues may tioners and Administrative Executives dealing witharise requiring managers / supervisors to balance personnel issues on daily basis.staff needs and business productivity. To avoid lossof staff morale and high turnover, managers / super- METHODOLOGYvisors must fine-tune their people managementskills by using negotiation techniques towards The training will use the participatory approach toachieving a “win-win” situation – for the organization give opportunity to all participants to share experi-as well as the employees. This program aims to pro- ences, challenges, and best practice in this fieldvide an understanding of negotiation skills within the intervened by the presentation of the trainer.workplace environment.By the end of the course, all participants are ex- DURATIONpected to:• Differentiate between several conflict- 14 Hours (2 Days) management approaches and develop suitable negotiation strategies; COURSE FEES• Negotiate effectively and achieve expected out- comes. Direct members : $150/person Indirect members : $180/person CONTENT COVERED Non–members : $200/person• Key elements for effective negotiation ∗ Understanding how disputes develop All fees quoted are subject to change. ∗ Different approaches and processes in dis- pute resolution ∗ Choosing a dispute resolution process ∗ Preparing negotiations ∗ Analyzing needs and reviewing positions: ob- jectives, issues, research, members’ infor- mation etc. ∗ Internal social partners’ processes: mandate, team, information and decision-making pro- cesses, implementation etc.• The negotiation process ∗ The negotiation process ∗ Understanding positional and needs-based negotiation ∗ Alternatives to a negotiated agreement ∗ Exploring how to maximize joint value and achieve optimum settlements ∗ Costs and benefits of different styles of negotiating• Practicing negotiation skills ∗ Identifying and practicing the behaviors of ef- fective negotiators ∗ Negotiation role play 35
  • 40. Strategic Human Resource Management OBJECTIVES TARGET AUDIENCEMain purpose of this course is to give a broad under- This highly recommended programme is designed forstanding of the modern concept and practices of HR managers, HR specialists, HR practitioners, per-‘Strategic HR Management’ This effective programme sonnel/training managers and those who are involvedprovides participants with the knowledge, skills and in the manpower and career development operation.techniques required to effectively manage, developand utilise human resources in an organisation. It will METHODOLOGYalso familiarise participants with the principles andtechniques of human resource management, manpow- This program is participative and practical. Emphasiser planning and career development. on learning through experience, both from struc- tured exercises and group discussions lead the way to effective understanding. CONTENT COVERED DURATION∗ Scope of strategic Human Resource functions – what it means to be ‘strategic’ versus ‘administrative’ 14 Hours (2 Days)∗ Strategic HRM and & manpower planning∗ Mission, vision and value statements COURSE FEES∗ Hiring the best∗ Training & Developing for tomorrow’s needs Direct members : $150/person∗ Careering development programme Indirect members : $180/person∗ Succession planning for business continuity Non–members : $200/person∗ Compensation & benefits∗ Enhancing employee-management communica- tions & relations All fees quoted are subject to change.∗ Effective performance management for organisa- tion’s development∗ Key characteristics of strategic organizations∗ Expanding human resource management horizons 36
  • 41. Developing Leader from Within OBJECTIVES TARGET AUDIENCEAt the end of this course, the participants will be This course is specially designed for HR practi-able to: tioners and Administrative Executives dealing with• dentify competencies and clarify values for personnel issues on daily basis. planning and managing a succession program• plan for, and quickly fill, crucial vacancies at all METHODOLOGY levels• assess current and future needs This module is interactive and practical. Activities• build and preserve their organizations intellec- like mini-lectures, discussion, games, role-plays, tual capital experiential activities and presentations will be used to assist participants to learn better CONTENT COVERED DURATION• Human Resource Planning 14 Hours (2 Days)• Human Resource Planning Process• What is succession planning? COURSE FEES• When does your organization need a Succession Planning and Management Program?• Succession vs replacement Direct members : $150/person• Specific procedures for talent management Indirect members : $180/person• Objectives of succession planning Non–members : $200/person• Succession planning and workforce planning• Important Considerations for Succession Plan- ning All fees quoted are subject to change.• Roles and involvement in succession planning• Planning: internal discussion• Identify potential internal candidates• Implementation of the Succession Plan• Advantages and disadvantages of internal candi- dates• Development of Internal Candidate Pool• Human Resource Development Components• Internal or external?• We want to Become an Employer of Choice• Succession planning process• Leadership development• Effective succession plan 37
  • 42. LEADERSHIP &SUPERVISORY SKILLS
  • 43. Organizational Leadership OBJECTIVES TARGET AUDIENCE• This 2-day Organizational Leadership training This Organizational leadership training course is course increases participants’ awareness of designed to help all managers, supervisors and their current leadership style and abilities. The leaders develop the essential skills to influence more leadership styles they have, the more situ- and motivate their staff to achieve exceptional ations they can handle. They will also appreciate performance. the impact their leadership style has on those who work with them. The Leadership course METHODOLOGY then provides them with a tool-kit of ideas to in- crease their leadership skills back in the work- This module is interactive and practical. Activities place. like mini-lectures, discussion, games, role-plays, experiential activities and presentations will beAfter this Leadership course, the participants will: used to assist participants to learn better• gain greater understanding of leaders responsi- bilities. DURATION• create and maintain an efficient, effective, and motivated team.• build an effective vision for the organization. 14 Hours (2 Days)• improve their ability to communicate with the team and your customers. COURSE FEES• strengthen their techniques for managing the team Direct members : $150/person• apply the necessary tools for those function it is Indirect members : $180/person to manage, supervise or lead a team to achieve Non–members : $200/person and maintain peak performance CONTENT COVERED All fees quoted are subject to change. • Overview and introduction to leadership • The changing concept of leadership • Power and authority • Leader vs manager • Management and leadership • Theories of leadership • Traits, styles and skills of leadership • Situational leadership model • Seven leadership competencies • Requirements for an effective vision • Managing complex change • Key characteristics of Charismatic Leaders • Transactional and Transformational Leader- ship • Contemporary leadership roles • Self-leadership • Effective leadership characteristics • Improving your own leadership capabilities and self growth 39
  • 44. Becoming a More Effective Manager OBJECTIVES TARGET AUDIENCEManaging the process and workload is just not “Becoming A More Effective Manager” is de-enough nowadays. Instead, the modern manager signed for those who manage groups of people,needs to be able to motivate their team, be able to including:manage change, deal with difficult people, manage - business owners of small and medium sized en-performance, they need to be able to coach and de- terprises (SME);velop their staff - the list goes on! - managers at any level who want to become moreAfter having attended this workshop you will go effective managers.back to the workplace with a toolbox full of manage-ment skills that you can use to guarantee your suc-cess in managing yourself and others. METHODOLOGYThe seminar aims at providing the following keypoints: This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays,• Emphasize the need to be effective at work. experiential activities and presentations will be• Introduce positive attitude and behavior. used to assist participants to learn better• Introduce ways to assess one’s own effective- ness. DURATION• Identify the skills needed to improve their effec- tiveness. 14 Hours (2 Days)• Introduce appropriate forms of development and a plan of personal development. COURSE FEES CONTENT COVERED Direct members : $150/person Indirect members : $180/person1. The need to be effective Non–members : $200/person • What’s effectiveness? • Why do managers need to be effective? • All fees quoted are subject to change.2. The ways to be effective • Shifting to a positive attitude and behavior • Assessing your effectiveness • Choosing personal development methods • Implementing development plan3. Essential skills for effective managers4. Ways to improve effectiveness5. Personal development 40
  • 45. Being an Effective New Manager OBJECTIVES TARGET AUDIENCEThis course provides the knowledge, skills and tech- All new managers or those working towards becom-niques required to effectively manage, develop and ing a manager, supervisor, team leader, frontlineutilize human resources in an organization. This inter- manager or customer service supervisor. Managersactive course helps new managers, or those with or supervisors with experience who want to en-some experience, who want to further develop skills, hance their skills and knowledge. All other peoplelearn and practice both people skills and managementskills to develop good performance from the team. who would benefit from an increased ability toThis workshop will help participants to explore the meet the outcomes of this course.skills / competencies gaining commitment, managingperformance, nurturing talent and ensuring team METHODOLOGYmembers contribute effectively to meet organizationalresults. This program is essentially participative and prac- tical. Emphasis on learning through experience, CONTENT COVERED both from structured exercises and group discus- sions lead the way to effective understanding. • Roles of a manager • Effective Communication with your team, your DURATION managers and your customers • Performance Management & Leadership Styles 14 Hours (2 Days) • Motivate your team • People skills for the workplace COURSE FEES • Running effective team meetings • Delegating Direct members : $150/person • Coaching your team Indirect members : $180/person • Organizing work Non–members : $200/person • Planning and time management • Resolving conflict • Being assertive as a manager All fees quoted are subject to change. • Stress management 41
  • 46. Supervisory Management and Managing People Successfully • MOTIVATING AND LEADING YOUR TEAM OBJECTIVES ∗ Developing your leadership qualities ∗ Gaining commitment from your teamThis highly interactive course, using the best meth- ∗ Motivating the teamods, will provide you with the skills to enable you to ∗ The dynamics of successful teamsmaximize the performance of your team. ∗ Establishing a positive and productive en- vironmentDesigned for managers, team leaders and senior/ • EFFECTIVE COMMUNICATIONexecutive secretaries who manage others and are ∗ Overcoming barriers and communicatinglooking to enhance their own effectiveness as well well with othersas the performance of their team; and by the end of ∗ Briefing your team with confidencethis course, participants expect to: ∗ Giving and receiving instructions • IMPROVING INDIVIDUAL AND TEAM EF- • Define what is required of you in their capac- FECTIVENESS ity as a supervisor; ∗ Managing office performance and efficien- • Meet the demands of their workload; cy • Confidently manage the team; ∗ Managing your own time • Provide leadership to achieve greater ∗ Successful delegation and team develop- productivity from their team; ment • Motivate others and support their develop- ∗ Prioritizing and planning workflow ment; ∗ Encouraging team organization • Handle difficult situations and conflict with • PERSONAL DEVELOPMENT confidence; ∗ Formulating a personal action plan • Communicate successfully; • Delegate effectively. CONTENT COVERED TARGET AUDIENCE All levels of executives and managers who are in• DEFINING YOUR RESPONSIBILITIES AS A charge of or involved in office organization and TEAM LEADER management. ∗ What is required of you? – Your role and re- sponsibilities METHODOLOGY ∗ Meeting the needs of your manager and team ∗ Getting the best from your team and individuals This module is interactive and practical. Activities ∗ Balancing your personal workload with the like mini-lectures, discussion, games, role-plays, demands of your supervisory role experiential activities and presentations will be• SUPERVISING PEOPLE AND MANAGING used to assist participants to learn better ∗ Performance ∗ Setting goals, objectives and standards of DURATION performance ∗ Using the strengths of every team member 14 Hours (2 Days) ∗ Giving and receiving feedback, criticism and praise• OVERCOMING PEOPLE PROBLEMS COURSE FEES ∗ Dealing with difficult people ∗ Assertiveness and the supervisor Direct members : $150/person ∗ Supervising people you used to work with Indirect members : $180/person Non–members : $200/person All fees quoted are subject to change. 42
  • 47. Planning and Controlling Monitoring and EvaluationSkills for Supervisors Skills for Managers OBJECTIVES OBJECTIVESBy the end of this course, participants aim to: Participants can design and plan for monitoring and• Know why work management is required; evaluation with the participation of beneficiaries.• Describe the various component parts of work management; CONTENT COVERED• Use control and tracking mechanisms;• Understand the process of controlling steps effectively • Decide & plan a systematic monitoring system for workplace CONTENT COVERED • How to manage contingency • Developing framework for • Different types of indicators• Work Management Process • Participatory monitoring and evaluation (PME)• Documents & Deliverable of Work Plan • Reporting & using PME data• Planning Techniques • Application and special consideration in using• Scheduling & Resourcing PME• Jobs Control Overview• Controlling Process TARGET AUDIENCE• Reporting & Control Structures• Corrective Action All levels of executives and managers who are in charge of or involved in office organization and TARGET AUDIENCE management.All levels of executives and managers who are METHODOLOGYin charge of or involved in office organizationand management. This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays, METHODOLOGY experiential activities and presentations will be used to assist participants to learn betterThis module is interactive and practical. Activi-ties like mini-lectures, discussion, games, role- DURATIONplays, experiential activities and presentationswill be used to assist participants to learn better 14 Hours (2 Days) DURATION COURSE FEES 14 Hours (2 Days) Direct members : $150/person Indirect members : $180/person COURSE FEES Non–members : $200/person Direct members : $150/person Indirect members : $180/person All fees quoted are subject to change. Non–members : $200/person All fees quoted are subject to change. 43
  • 48. EQ Skills for Managers 3. Self-Assessment of My Relationships OBJECTIVES • How to build emotionally intelligent rela- tionshipsGain the ability to recognize and positively man- • Reflection exercise and action planningage emotions in yourself, in others and in 4. Leading with Emotional Intelligencegroups! • Creating vision with emotional intelligence • Delegating with emotional intelligenceThe emotional intelligence is a powerful key to ef- • Influencing and motivating with emotionalfective leadership. This valuable seminar delivers intelligencethe in-depth knowledge and practical skills you need • Coaching and confronting with emotionalto ensure that you are a strong, emotionally intelli- intelligencegent leader. You will learn how to apply emotional 5. Understanding and Managing Team Dynamicsintelligence to specific leadership situations to gain • Assessment of my groupthe authority and success you strive for as a leader. • What are the typical behaviors of people inYou will also keep current on cutting-edge develop- groupsments in leadership theory and practice, to help you • Creating an organizational culture withbetter collaborate and manage conflict. emotional intelligence • Promoting collaboration and consensusBy the end of this course, participants expect to: through emotional intelligence • Gain an honest and accurate awareness of • Handling adverse group dynamics with yourself emotional intelligence • Monitor and adapt your own emotions and • Managing group emotions during conflict behaviors for your benefit and that of your and change team and department • Group dynamic exercise • Generate buy-in by crafting an emotionally resonant, inspiring vision TARGET AUDIENCE • Be more decisive with emotionally intelli- gent decision-making techniques Leaders who want to create an emotionally • Create an atmosphere that fosters emo- healthy, productive workplace and organizational tional intelligence culture, as well as enhance their ability to form • Have a positive influence on the emotions trusting relationships. Managers and HR profes- and motivation of others sionals will particularly benefit from this seminar. • Create cohesive, emotionally intelligent teams METHODOLOGY CONTENT COVERED This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays,1. What Is Emotional Intelligence? experiential activities and presentations will be • Why emotional intelligence is important to effective used to assist participants to learn better leadership • Case studies: examples of high and low emotional DURATION intelligence in the workplace2. Understanding and Managing Myself 14 Hours (2 Days) • Self-assessment exercise:—my emotional compe- tency profile —my self-awareness inventory • What makes people act the way they do COURSE FEES • How to manage anxieties and self-doubts as a leader Direct members : $150/person • How to enhance my self-awareness and self- Indirect members : $180/person management skills Non–members : $200/person • How to come back from a setback All fees quoted are subject to change. 44
  • 49. Leadership Skills for Supervisors • Lesson III: Effective People Management OBJECTIVES and Communication Skills ∗ What the Managerial Roles are Im-This course is aimed at sharing with anyone who portant to New Role or Leadershas a desire to excel in business a mix of ideas, ∗ The Functions of Business Manage-skills and techniques that have been developed, menttried, tested and practiced over a number of years. ∗ The Five Basic Needs of Every Em-Improve their ability to cope with the various difficult ployeesituations in industrial sectors that are unavoidable ∗ The Four Elements of Effective Com-in their day-to-day dealings at the workplace and municationwith their customers. Participants will understand ∗ The Important Areas of Communicationthe tools necessary for those whose function it is to • Lesson IV: Running Successful Team Meetingsmanage, supervise or lead a team to achieve and ∗ The Five ‘Success’ Elementsmaintain peak performance. ∗ The ‘Objectives’ of a Successful Meet- ingAt the end of this course, participants should aims to: ∗ The Degrees of Behavioral Control • Explain principles of leadership; ∗ Have Courage and Conviction • Build a leader’s image; • Lesson V: Coaching and counseling skills • Manage people effectively; ∗ Clarification of Counseling Skills • Build up effective communication skills; ∗ Appropriate Uses of Counseling at • Run successful team meetings; Work • Use coaching and counseling skills to de- ∗ Clarification of Coaching Skills velop staff; ∗ Appropriate Uses of Coaching Skills • Apply the necessary tools for those func- tion it is to manage, supervise or lead a TARGET AUDIENCE team to achieve and maintain peak perfor- mance. HR Personnel who have not had any formal training. CONTENT COVERED METHODOLOGY • Lesson I: Overview of Leadership ∗ The Supervisor as A Leader This module is interactive and practical. Activities ∗ The Motivation to Succeed – The DAC like mini-lectures, discussion, games, role-plays, ∗ The 30 Attributes of a Star Performer experiential activities and presentations will be ∗ Principles of Leadership used to assist participants to learn better ∗ Assessing Your Leadership Style DURATION • Lesson II: Behavior Modeling as a Leader ∗ Factors Affecting a Leader’s Image – APVEAD 14 Hours (2 Days) ∗ The Five Steps to Building a Leader’s Image ∗ Assess the Existing Product/Service COURSE FEES ∗ Decide on the Required Working Image ∗ Eliminate Sign of a Poor Working Image Direct members : $150/person ∗ Develop a Positive Personality Indirect members : $180/person ∗ Become Time Efficient Non–members : $200/person All fees quoted are subject to change. 45
  • 50. How to Sharpen Your Business Plan Writing OBJECTIVES TARGET AUDIENCEWriting a Practical Business Plan is designed for The practical program is aimed at directors, seniorbusiness owners and managers who need to know managers, executives and those who are activelyhow to write creative a successful business plan for involved in business planning. It is also aimed attheir organization so the plan can be a useful man- future candidates interested in exploring new mar-agement tool. During this course, participants will ket strategies.learn the importance of business plans, the key re-quired elements of a basic plan and data that must METHODOLOGYbe included. A business plan will give lenders andfinancial backers a full picture, give a “road map” for This module is interactive and practical. Activitiesfuture direction, help anticipate capital and equip- like mini-lectures, discussion, games, role-plays,ment needs, and help you measure progress and experiential activities and presentations will beanticipate problem areas. Participants are required used to assist participants to learn betterto possess knowledge in management, marketingand finance. In addition, they should have level of DURATIONexperience to apply what they learn to their workactivities. 14 Hours (2 Days) CONTENT COVERED COURSE FEESLesson 1: Market analysis and marketing plan mak- Direct members : $150/person ing Indirect members : $180/person • Market Analysis Non–members : $200/person • Identifying competitive devices • Identifying business objectives • Marketing plan making All fees quoted are subject to change.Lesson 2: Operation and production plan making • Roles of operation and production plan in the business plan • Components of operation and production plan making • Process of operation and production plan makingLesson 3: Financial plan making • Roles of financial plan in the business plan • Components of financial plan • Process of financial plan making • Considerations on financial aspectsLesson 4: Writing the Business Plan 46
  • 51. Business Analysis Skills for Managers 5. Analyzing and Modeling Business OBJECTIVES Activities • The business activity modelThis course is concerned with some of the essential • Identifying activities and dependen-aspects of business analysis. Key areas include un- ciesderstanding the business strategy, analyzing the • Business rules and constraintsbusiness area and identification of necessary busi- 6. Identifying Potential Solutionsness process changes. • GAP analysis – comparing ideal and existing business systemsBy the end of this course, participants expect to: • Defining a new business model • Describe how a business strategy is devel- • Identifying IT requirements to support oped the new business model • Use strategic analysis techniques 7. Making the Business Case • Explain techniques to investigate an or- • Structure ganization’s business systems • Identifying options for business • Describe an approach to improving busi- change ness system • Identifying costs and benefits • Use techniques for the analysis and mod- • Impact analysis eling of business systems • Risk analysis and management • Describe how recommendations for busi- • Presenting the Business case ness improvement may be identified • Use investment appraisal techniques TARGET AUDIENCE • Explain the importance of assuring the business case once the changes have This course is designed for all managers who are been implemented. responsible for reviewing requirements, managing the business analysis efforts, overseeing the test- CONTENT COVERED ing efforts, or obtaining sign-off on the business analysis deliverables. 1. Overview of Business Analysis • What is business analysis? METHODOLOGY • Review the major tasks performed by the business analyst. This module is interactive and practical. Activities • Define the essential skills needed to per- like mini-lectures, discussion, games, role-plays, form their tasks. experiential activities and presentations will be • Business analysis approach used to assist participants to learn better 2. Strategic Analysis • Identifying the business domain DURATION • Internal and external environmental analysis - SWOT analysis 14 Hours (2 Days) • Overview of areas of strategy • Critical Success Factors COURSE FEES • Key Performance Indicators 3. Understanding the Situation / Issues • Stakeholders analysis Direct members : $150/person • Overview of investigative techniques Indirect members : $180/person • Representation of the business situation Non–members : $200/person 4. Business Perspectives • Identifying business perspectives • Defining business perspectives All fees quoted are subject to change. • Identifying and resolving conflicts 47
  • 52. Building a Powerful and Successful Work Team OBJECTIVES TARGET AUDIENCEAt the end of the course delegates will be able: Managers, supervisors & human resource personnel who are responsible to conduct / facilitate performance• l To improve the overall communication and appraisals and monitor employee performance levels coordination of the work for productivity and results.• l To build stronger teams and manage effective teams METHODOLOGY• l To allow participants to be more creative in team work This module is interactive and practical. Activities• l To improve a team’s performance like mini-lectures, discussion, games, role-plays, experiential activities and presentations will be CONTENT COVERED used to assist participants to learn better DURATION• INTRODUCTION• OBJECTIVES 14 Hours (2 Days)• GROUND RULES COURSE FEES• PROBLEMS AND SOLUTIONS Direct members : $150/person• FEELING ABOUT WORKING IN TEAMS Indirect members : $180/person Non–members : $200/person• THE 3 ENVIRONMENTS• TEAM WORK PRINCIPLES All fees quoted are subject to change.• TEAMS AND TEAMWORK• HOW TO BUILD A TEAM• QUALITY OF A GOOD TEAM• TEAM PROFILE• BEING CREATIVE• DEAL WITH CONFLICT• TEAM FAILURE• TEAM BEHAVIORS AND TEAM SUBVERTING• BEHAVIORS• ELEMENTS OF CO-OPERATION• ACTION PLAN• FEEDBACK• EVALUATION 48
  • 53. Preparing and Writing Report For Executives and Managers OBJECTIVES TARGET AUDIENCEParticipants will be able to write clear, concise and Executives, officers, office personnel and whoevercomprehensive technical reports which will suit any needs to produce reports when working.industry. The course will help provide technical ide-as and information that will assist and guide the par- METHODOLOGYticipant of the correct way of writing technical re-ports . This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays, CONTENT COVERED experiential activities and presentations will be used to assist participants to learn betterIntroduction to Stages of Report Writing DURATIONStage 1: InvestigationDrawing the need and awareness 14 Hours (2 Days)Selecting the right material COURSE FEESStage 2: PlanningDefining your aim Direct members : $150/personOrganize with clarify according to paragraphs, Indirect members : $180/personheadings, etc. Non–members : $200/personStage 3: Writing; Structuring the DocumentHow is a good structure like? All fees quoted are subject to change.Getting the readers’ interestLanguage use: tenses, clarify, brevity, etc.Stage 4: Presenting the Report on PaperReport ProfessionallyProofreadingDetecting and correcting common mistakes 49
  • 54. Human Relations and Building Work Relationship OBJECTIVES TARGET AUDIENCE Dealing effectively with people is an enormous asset Major audience for this course is managerial, pro- in both work and personal life. The objective of this fessional, and technical workers who are forging training is to show and teach the participants how ahead in their careers. they can become more effective in their work and personal life through knowledge of and skills in hu- METHODOLOGY man relations. The trainer will use up-to-date training techniques CONTENT COVERED and a variety of training methods, including lec- tures, group discussions, case studies, problem solving exercises, and visual aids, to give all par-Understanding and Managing Yourself ticipants the best opportunities for learning about Human Relations and Yourself human relations. Self-Motivation and Goal Setting Problem Solving and Creativity Achieving Wellness and Managing Stress DURATIONDealing Effectively with People 14 Hours (2 Days) Communicating with People Handling Conflict and Being Assertive COURSE FEES Getting along with Your Manager, Coworkers, and Customer Direct members : $150/person Developing Cross-Cultural Competence Indirect members : $180/person Non–members : $200/personDeveloping Career Thrust Choosing a Career and Developing a Portfolio Career All fees quoted are subject to change. Developing Good Work Habits Developing Self-Confidence and Becoming a LeaderManaging Your Personal Life Managing Your Personal Finance Finding Happiness and Enhancing Your Personal Life 50
  • 55. Organizational Change Management OBJECTIVES TARGET AUDIENCE The only constant in the business world is change. The course is designed for business owners, man- Whether anticipated or enforced, it is the board’s agers of small and medium sized responsibility to define and communicate the goals enterprises. of change, to direct the change process and to en- sure that the goals are achieved. This course will METHODOLOGY provide delegates with an insight into the forces of change and the crucial factors required for A learner-centered methodology is applied in this success. management training seminars to promote maxi- After the course, participants will be able to: mum participation of learners. Training/Learning • explain the nature of change; activities give conditions for learners to use their • determine the roles of managers in planning available experiences, abilities, and skills in order and implementing changes; to change their attitudes as well as behaviors at • identify the difficulties in implementing work. changes; • apply steps in a model of changes manage- ment in organizations. DURATION CONTENT COVERED 14 Hours (2 Days)Module 1: Changes and the roles of the managers COURSE FEES - The nature of change - The roles of managers in management of Direct members : $150/person changes Indirect members : $180/person Non–members : $200/personModule 2: Why having difficulties when makingchanges - Subjective reasons from the managers All fees quoted are subject to change. - Objective reasons from the environment - Difficulties in organizations lifeModule 3: Implementing changes successfully - The model of successfully implementing changes - Application of the model of planning & imple menting change - Essential skills for managing change 51
  • 56. Being a Motivational Manager OBJECTIVES TARGET AUDIENCEThe course aims to provide participants the follow- The “Motivating People” course is developed foring key points. At the end of the training participants business owners and/or business managers. Otherswill learn will not be able to apply motivating methods effec-1. matters concerned with employees’ motives in tively because they do not have working conditions business; that pertain to the course material.2. basic reasons of motivation3. changing workforce attitude METHODOLOGY4. active solutions for motivation Lecture, group activities and discussions, case CONTENT COVERED studies, participative and practical and structured exercises will be used.Part 1 – Business difficulties concerned with employees DURATION • Working spirit/attitude • Quality of work 2 daysPart 2 – Understanding employees to motivate them COURSE FEES • Working purpose • Daily difficulties encountered at work Direct members : $150/personPart 3 – Basic solutions for motivation Indirect members : $180/person • Training Non–members : $200/person • Delegating • Empowering All fees quoted are subject to change. 52
  • 57. Building and Maintaining Good Workplace Cooperation Session 3: WORKPLACE COOPERATION : Grievance OBJECTIVES ProcedureThe success of a particular department is highly de- • Getting Startedpendent on the effectiveness of the manager managing • What is a grievance?the department. • What is a procedure? • What is a grievance procedure?This course aims to provide useful insights into the na- • Why have grievance procedures?ture of management and the challenges facing manag-ers. It enables participants to develop their confidence, Session 4: CAMBODIAN LABOR LAW AND WORK-skills and effectiveness as managers. PLACE COOPERATION • Internal Rule CONTENT COVERED • Mass Lay-Off • Collective Bargaining AgreementSession 1: WORKPLACE COOPERATION: • Overtime WorkAn Overview• Workplace Cooperation TARGET AUDIENCE• Benefits of Good Workplace Cooperation• Steps to establish a Workplace Cooperation Newly appointed managers, Executives & Manag- Mechanism ers without formal training in management skills.• Elements of a Workplace Cooperation Mechanism• How to make a mechanism of Workplace Cooperation a Success METHODOLOGYSession 2: WORKPLACE COOPERATION, SOCIAL DI-ALOGUE AND INDUSTRIAL RELATIONS This module is interactive and practical. Activities like short-lectures, group discussion and case• Workplace cooperation: What does it mean? studies will be used in each session to enhance• Social Dialogue: What does it mean? the knowledge and understanding of the partici-• Industrial Relations pants.• Why should we encourage workplace cooperation?• How to overcome the resistance to change in estab- lishing a Workplace Cooperation Mechanism DURATIONSession 3: WORKPLACE COOPERATION : Main Forms 14 Hours (2 Days)of Workplace Cooperation COURSE FEES• Information sharing: One-way communication• Information sharing: Two-way communication• Consultation Direct members : $150/person• Joint decision-making Indirect members : $180/person• Collective bargaining Non–members : $200/person• Other forms of workplace cooperation All fees quoted are subject to change. 53
  • 58. Management Perspective Skills OBJECTIVES TARGET AUDIENCETo facilitate management with a better understand- Team leaders, first-line managers, supervisors anding of the attitude/skills required to motivate staff anyone with people management responsibilitiesand create a more positive work environment in or-der to achieve company objectives. METHODOLOGY CONTENT COVERED Management Perspective Skills offers a program which is highly interactive and gives everybody an opportunity to exchange views and learn from each• What makes a good manager? other’s experiences. The program also includes a range of case studies, management games and sim-• Professionalism in the work place ulations, discussion exercises, self-assessment in- • Class discussion using a case study struments.• Creating a positive work environment DURATION • Positive attitude• Types of managers 2 days • Attitude towards problem solving • Group discussion/presentation on COURSE FEES characteristics of each type of manager Direct members : $150/person• Managers as role models Indirect members : $180/person Non–members : $200/person • Negotiation outcomes • Class discussion of a common everyday negotiation situation. All fees quoted are subject to change. • Win-win, win-lose, lose-win, lose-lose • Group discussion/presentation for each negotiation outcome• Managing different types of staff • Group discussion/presentation on managing each type 54
  • 59. FINANCIAL MANAGEMENT
  • 60. Practical Budget Planning and Costing OBJECTIVES TARGET AUDIENCEA company cannot plan unless it understands its Managers and executives who need to know howcosts. By understanding the various facets of the basic accounting work, and apply accounting relat-cost accounting process, managers and executives ed techniques when making business decisions.will be able to create an efficient cost analysis sys-tem to better control and measure an enterprises METHODOLOGYbusiness functions and bottom line. As the focus is on decision making process, partici-This course is designed to discuss the main fea- pants would not be required to understand thetures of cost and management accounting and its bookkeeping process and the preparation of finan-applications in a business enterprise. It is essential cial statements. Instead, after the completion of thefor managers and executives of a firm to know how course, they are required to know how to apply vari-cost accounting information can be organized, so ous analytical techniques to make quality decisions.that quality decisions could be made. Note: Participants are required to bring calculators. CONTENT COVERED DURATION• OVERVIEW OF COST & MANAGEMENT AC- COUNTING 14 Hours (2 Days) ∗ Differences between financial accounting and management accounting; differences between COURSE FEES marginal costing and absorption costing; con- cepts of relevant costs; benefits of standard costing and budgetary control. Direct members : $150/person Indirect members : $180/person• BUDGETING AND VARIANCE ANALYSIS Non–members : $200/person ∗ Interpretation, investigation, and limitations: Labour and materials. All fees quoted are subject to change.• COST VOLUME PROFIT (BREAK EVEN) ANAL- YSIS ∗ Cost behavior; fixed costs; variable costs; semi-variable costs; break even analysis; con- tribution; margin of safety.• SHORT TERM DECISION MAKING ∗ Decision criteria; applications acceptance of special contracts; most efficient use of scarce resources; make-or-buy decisions; closing or continuance of a section or product.• ACTIVITY BASED COSTING ∗ Characteristics and applications of ABC with Case Examples. 56
  • 61. Practical Internal Audit for Auditors and Accounting Professionals OBJECTIVES TARGET AUDIENCEThis course shall be able to understand about pro- All levels of accountants, financial executives andcess and procedure of internal audit with an aim to managers, internal auditors who are in charge ofimprove internal productivity within any firms. To or involved in financial transactions.achieve this objective, this course shall present:• Objective of Internal Audit METHODOLOGY• Procedure of preparing Internal Audit• Graft of Internal Audit This module is interactive and practical. Activities• Process of Internal Audit implementation like mini-lectures, discussion, games, role-plays,• Significant factors and insignificant factors experiential activities and presentations will be required by Internal Audit used to assist participants to learn better.• Keep track, control, and re-evaluate all required points to audited firms for improvement. DURATION 14 Hours (2 Days) CONTENT COVERED COURSE FEES• Understanding the nature, purpose and scope of auditing and internal review Direct members : $150/person• Identify risks, describe the procedures undertaken Indirect members : $180/person in the planning process Non–members : $200/person• Practical Internal Audit Implementation• Evaluate findings, investigate inconsistencies, modify the work program as necessary, and pre- All fees quoted are subject to change. pare appropriate reports, including recommenda- tions to enhance business performance. 57
  • 62. Practical Financial Reporting for Accountants OBJECTIVES TARGET AUDIENCETo build on the basic techniques in preparing Finan- This course is designed for managers, directorscial Statements and to develop knowledge and un- and those personnel involved in the preparation,derstanding of more financial accounting concepts use and interpretation of financial accounts.and principles. Participants will be required to applythis understanding by preparing and interpreting fi- METHODOLOGYnancial reports in a practical context. This module is interactive and practical. Activities CONTENT COVERED like mini-lectures, discussion, games, role-plays, experiential activities and presentations will be used to assist participants to learn better.• Financial reporting framework• Reporting performance and revenue recognition DURATION• Cash flow statements• Accounting for non current assets• Inventories and constructions contracts 14 Hours (2 Days)• Accounting for leases• Accounting for contingencies COURSE FEES• Post balance sheet events and related party transactions Direct members : $150/person Indirect members : $180/person Non–members : $200/person All fees quoted are subject to change. 58
  • 63. Fundamentals of Accounting for Non Financial Executives • Long-Term Analysis OBJECTIVES • Quality of earnings • Rate of return on investmentAccounting, they say, is the language of business. It • Sales-based ratios or percentagesis the art of analyzing, recording, summarizing, re- • Earning dataporting, reviewing, and interpreting financial infor- • Long-term debt positionmation. No matter what language they speak, busi- • Dividend datanessmen around the world use accounting to keep • Footnotestrack of the performance of their businesses. Would- D – Budgeting for Your Businessn’t you want to learn it? • What is a budget? • Planning & Control • Advantages of budgeting CONTENT COVERED • The master budget • Sales budgetA – Introducing Accounting and Financial Statements • Capital budget • What is accounting? • Budget income statement • Who uses accounting information? • The cash budget • Financial statements • How different business entities present TARGET AUDIENCE accounting information? This course is designed for managers, directorsB – Financial Statements and those personnel involved in the preparation, • The Balance Sheet and Its Components use and interpretation of financial accounts. • Understanding the balance sheet • The accounting Equation • The components of the balance sheet • The transaction behind the balance sheet METHODOLOGY • The Income Statement • Understanding income statements • The income statement illustrated This module is interactive and practical. Activities • Transactions that affect the income state- like mini-lectures, discussion, games, role-plays, ment experiential activities and presentations will be used to assist participants to learn betterC – Preparing and Using a Statement of Cash Flows DURATION • What is a statement of cash flows? • Cash and cash equivalents • The statement of cash flows illustrated 14 Hours (2 Days)D – Double-Entry Accounting COURSE FEES • The general journal • The general ledger Direct members : $150/person • Adjusting journal entries Indirect members : $180/person • Closing journal entries Non–members : $200/personE – Using Financial Statements for Short & Long- term Analysis • Short-Term Analysis All fees quoted are subject to change. • Using short-term ratios • Current and quick ratios • Working capital • Composition of assets 59
  • 64. Practical Cambodian Taxation in 2012 OBJECTIVES LESSON 3: WITHHOLDING TAX • Concept of tax After finishing this course, all participants will be • Object of tax able to understand and to conform to the rules and • Tax rate regulations concerning the opening and operating a • Withholding agent business in Cambodia as follows: • Exercise • Know the rules and regulations on how to LESSON 4: VALUE ADDED TAX register a business, • Concept of value added • Choose the right form of business to oper- • Taxable supply Vs non-taxable supply ate, • Tax rate and calculation method • Know how to fill in tax declaration form • Case study • Pay tax in the right amount and at the right LESSON 5: TAX ON SALARY time, • Taxable and tax exempted salary • Minimize the risk of being penalized by tax • Tax rate and calculation method administrator, • Exercise • Manage his/her own everyday business LESSON 6: OTHER KINDS OF TAX operation in the most highly competitive • Tax on accommodation way from the tax administration point of • Public Lighting Tax view Conform to other rules governing • Excise tax business operation • Patent Tax • Stamp Tax CONTENT COVERED • OthersLESSON 1: DOING BUSINESS IN CAMBODIA TARGET AUDIENCE • Choose the right form of business to operate: ∗ Sole proprietorship Newly appointed managers. Executives & Manag- ∗ Partnership: General Vs Limited partnership ers without formal training in management skills. ∗ Corporation: Private Vs Public • Rules and regulations governing the business METHODOLOGY registration ∗ License from the Ministry of Commerce This module is interactive and practical. Activities ∗ License from the Specialized Ministry like mini-lectures, discussion, games, role-plays, ∗ License of Exploitation from the City Hall/ experiential activities and presentations will be Municipality used to assist participants to learn better ∗ Tax registration – General Department of Taxation DURATION • Cambodian Tax Regime ∗ Self assessment (real) regime 14 Hours (2 Days) ∗ Estimated regime ∗ Type of tax in Cambodia and its meaningLESSON 2: TAX ON PROFIT - MINIMUM TAX - PREPAYMENT COURSE FEESOF PROFIT TAX • Object of tax Direct members : $150/person • Taxable income Vs non-taxable income Indirect members : $180/person • Deductible expense Vs non-deductible Non–members : $200/person expense • Tax rate and calculation method • Prepayment of profit tax All fees quoted are subject to change. • Minimum tax • Case study 60
  • 65. OPERATIONS MANAGEMENT
  • 66. Technical Project Management OBJECTIVES CONTENT COVEREDIn order to continually succeed, business must keep • Definition of the term “Project Management”adapting to changing circumstances. Project Man- • The Distinguish between Characteristics of Pro- jects and Processes in an Organizationagement is the key driver of change within an or- • Nine Project Management Knowledgeganization. This program is designed to equip dele- • Areas of PMIgates with all the tools and knowledge necessary to • The Components of a project charterbecome successful project managers. • The role of the Triple Constraint in project man- agement • Use of Milestones Tools and TechniquesBy the end of this course, participants will: • Building successful communication• Create a working definition of the term “project • Directing and Evaluating the Project Planning management.” Process• Identify the distinguishing characteristics of pro- jects versus other processes in an organization. TARGET AUDIENCE• Determine how each of PMI’s Nine Project Man- agement Knowledge Areas can help improve This practical program is designed for managers, project performance. engineers, project managers and other decision• Recognize the components of a project charter making personnel who are now or who plan to be and how to be appropriately scale them based involved in any phase of project management. on the size of a project.• Understand the role of the Triple Constraint in project management and apply it in determining METHODOLOGY project scope.• Calculate the critical path for a project and de- The trainer will use up-to-date techniques and a velop a strategy for keeping the project on track. variety of training methods, including mini-• Differentiate milestones from other project activi- lectures, group discussions, and visual aids, to ties and use milestones to help track and man- give all participants the best opportunities for real age project progress. Effectively manage project practices. risks.• Create a communication plan for reporting pro- DURATION ject progress and issues.• Capture valuable project lessons learned and 14 Hours (2 Days) utilize them to define and improve project man- agement practices within your organization.• Develop an action plan for continuing to expand COURSE FEES participants’ project management knowledge. Direct members : $150/person Indirect members : $180/person Non–members : $200/person All fees quoted are subject to change. 62
  • 67. Practical Purchasing and Inventory Management OBJECTIVES TARGET AUDIENCEInventory Management Techniques is an intensive This practical program is designed for inventory, stock, supply chain, logistics, warehouse, and dis-course for those who want to understand and imple- tribution supervisors / managers; and owners, op-ment the essential tools for managing inventory in erators and directors of companies who hold stockthe supply chain. and inventory.Participants are shown how to evaluate proceduresand make needed changes to methods to improve METHODOLOGYcustomer service whilst achieving reductions in in-ventory; eliminate wasteful costs; avoid internal The trainer will use up-to-date techniques and aproblems that limit performance; obtain added value variety of training methods, including mini-for money. lectures, group discussions, and visual aids, to give all participants the best opportunities for real practices.By the end of this course, participants will: • To give knowledge of effective inventory DURATION operations in the supply chain • To enable analysis & examination of current 14 Hours (2 Days) operations • To make organizational improvement COURSE FEES CONTENT COVERED Direct members : $150/person Indirect members : $180/person Non–members : $200/person• The Supply Chain • The Supply chain definitions, history and key aspects All fees quoted are subject to change. • Relationships and material flows in the chain• Products & Stock • Product Classification • Inventory costs and service• Replenishment Methods • How much stock should be held? • Replenishment methods for independent de- mand • Other Replenishment methods• Demand Forecasting • Demand Forecasting • Stock Coding • Stock Recording • Stock Checking • Improvements 63
  • 68. PERSONAL EFFECTIVENESS
  • 69. Planning and Priority Management for Managers Lesson Seven: Meeting Management OBJECTIVES • Deciding if a Meeting is Necessary • Using the PAT ApproachBy the end of this course, participants will be able to: • Building the Agenda • Plan and prioritize each day’s activities in a • Keeping Things on Track more efficient, productive manner • Making Sure the Meeting Was Worthwhile • Overcome procrastination quickly and easily • Organize your workspace and workflow to TARGET AUDIENCE make better use of time • Delegate more efficiently This program is highly recommended for supervisors, • Plan meetings more appropriately and effectively executives, assistant managers, managers and those whose jobs require time management skills CONTENT COVERED METHODOLOGY Lesson One: Goal Setting • The Three P’s This module is interactive and practical. Activities • S.M.A.R.T. Goals like mini-lectures, discussion, games, role-plays, • Prioritizing Your Goals experiential activities and presentations will be • Visualization used to assist participants to learn better Lesson Two: Prioritizing Your Time DURATION • The 80/20 Rule • The Urgent Versus Important Matrix • Assertiveness 14 Hours (2 Days) Lesson Three: Planning Wisely COURSE FEES • Creating Your Productivity Journal • Maximizing the Power of Your Productivity Journal Direct members : $150/person • The Glass Jar: Rocks, Pebbles, Sand, and Indirect members : $180/person Water Non–members : $200/person • Chunk, Block, and Tackle • Ready, Fire, Aim! All fees quoted are subject to change. Lesson Four: Tackling Procrastination • Why We Procrastinate • Nine Ways to Overcome Procrastination • Eat That Frog! Lesson Five: Organizing Your Workspace • De-Clutter • Managing Workflow • Dealing with E-mail • Using Calendars Lesson Six: Delegating Made Easy • When to Delegate • To Whom Should You Delegate? • How Should You Delegate • Keeping Control • The Importance of Full Acceptance 65
  • 70. Strategies for Developing Presentation Skills OBJECTIVES TARGET AUDIENCE By the end of the course, all participants will: All levels of staff who want to increase the positive • Increase self-confidence in public speaking impact and effect of their presentations. • Organize and write ideas into a public speech format METHODOLOGY • Get familiar with common problems and identi- fy steps to overcome speaking anxiety This module is interactive and practical. Activities • Effectively Present your speech and like mini-lectures, discussion, games, role-plays, presentation with passion experiential activities and presentations will be used to assist participants to learn better CONTENT COVERED DURATIONLesson 1: Introduction to Public Speaking 14 Hours (2 Days) • Definition of Public Speaking • The Importance of Public Speaking • Who is a speaker? COURSE FEESLesson 2: Who is Your Audience? Direct members : $150/person • Why is knowing the audience important? Indirect members : $180/person • Audience Analysis Non–members : $200/personLesson 3: Getting Started • The Basis Speech Model All fees quoted are subject to change. • The Topic • The Purpose • The BodyLesson 4: Completing Your First Draft • Building an Introduction • The Transitions • The ConclusionLesson 5: Creating Your Final Draft • Editing • StyleLesson 6: How to Give a Good Presentation • Before Your Presentation • Beginning Your Presentation • Closing Your PresentationLesson 7: Taking Fear Out of Fear • What are common problems? • Steps to Overcome Speaking Anxiety 66
  • 71. Managing Effective and Productive People Skills for Supervisors Meeting for High Results OBJECTIVES OBJECTIVESAfter the course, participants will be able to: Participants are able to run incredible meetings• To identify skills which are essential to Good professionally. Interpersonal Relations• To Assess our Personal Level of Interpersonal CONTENT COVERED Skills• To learn Listening, Feedback and Persuasion Skills • The purpose of parliamentary procedure• To learn conflict Resolution Techniques • Basic rules of parliamentary procedure• To apply the interpersonal skills to given situations • Running a meeting effectively • The secretary and minutes keeping • Type of motions in official meeting CONTENT COVERED • Subsidiary motion and its rank • Voting• Defining Interpersonal Relations• Key skills including listening, speaking and body language TARGET AUDIENCE• Providing Effective Feedback• Persuasion and Persuasion Strategies Managers, Executives, Supervisors and other indi-• Resolving interpersonal conflicts viduals who are taken with the responsibility as• Key Conflict Resolution Skills chairperson in an official meeting.• Group discussions and presentations METHODOLOGY TARGET AUDIENCE This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays,Managers, executives and other individuals experiential activities and presentations will bewho have to manage relations with internal and used to assist participants to learn betterexternal publics. DURATION METHODOLOGY 14 Hours (2 Days)This module is interactive and practical. Activi-ties like mini-lectures, discussion, games, role- COURSE FEESplays, experiential activities and presentationswill be used to assist participants to learn better Direct members : $150/person DURATION Indirect members : $180/person Non–members : $200/person 14 Hours (2 Days) All fees quoted are subject to change. COURSE FEES Direct members : $150/person Indirect members : $180/person Non–members : $200/person All fees quoted are subject to change. 67
  • 72. Positive Working Attitude for Analytical and CreativeSupervisors Problem Solving and Dynamic Decision Making OBJECTIVES OBJECTIVESThe main objective of this course is to learn to tech-niques to ensure a positive work environment so From the above assumptions, the course aims atthat every individual working in the organization can the following:contribute fully to the organization’s success. • Help learners to apply an active attitude towards problem solving.Participants are able to produce excellent quality of • Help learners improve their self-confidencework and high productivity that due to their good when facing problems.and valuable work etiquette. • Supply methods to solve problems systematically. • Supply proven and widely used problem solving CONTENT COVERED CONTENT COVERED• Understanding the employer - worker relationship Part 1: Recognizing the problem• The role of work in our daily lives • What is a problem?• Self Analysis - Attitude & Esteem • Recognizing the problem• Self Motivation • Accepting ownership of the problem• Enhancing productivity and work quality Part 2: Analyzing the problem through communication & time management• Understanding positive an negative attitudes • Stating the problem• Learning how to deal with personal down periods • Finding the causes Part 3: Choosing and implementing solution TARGET AUDIENCE TARGET AUDIENCEThis course is suitable for all workers at all levelswho wish to enhance their work performance and Managers, Executives and Team Leaders whothe performance of their organization. have to deal with problems and solve problems in their daily work METHODOLOGY METHODOLOGYThis module is interactive and practical. Activitieslike mini-lectures, discussion, games, role-plays, This module is interactive and practical. Activitiesexperiential activities and presentations will be like mini-lectures, discussion, games, role-plays,used to assist participants to learn better experiential activities and presentations will be used to assist participants to learn better DURATION DURATION 14 Hours (2 Days) 14 Hours (2 Days) COURSE FEES COURSE FEES Direct members : $150/person Indirect members : $180/person Direct members : $150/person Non–members : $200/person Indirect members : $180/person Non–members : $200/person All fees quoted are subject to change. All fees quoted are subject to change. 68
  • 73. Practical and Professional Business Writing for Managers • Writing Letters / Memo / Faxes Emails OBJECTIVES ∗ Purpose of business correspondence ∗ Format of Memos, letters, faxes, emails By the end of this course, participants aim to: ∗ Do’s and Don’ts of business correspondence• Introduce principles of effective writing ∗ Organization and style, Bad news letters,• Learn the importance of effective writing Tone of voice• Reduce our time spent in planning and writing• Convey our ideas in a way to suit the audience TARGET AUDIENCE and purpose• Organize the writing for easier understanding Executives and managers who need to improve• Identify and avoid the common errors in writing their writing skills.• Apply the principles in writing effective letters, memos, faxes and emails METHODOLOGY CONTENT COVERED This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays,• The Process of Composition experiential activities and presentations will be ∗ Principles and importance of effective writing used to assist participants to learn better ∗ The POWER tools of writing DURATION ∗ How to plan your writing ∗ Choosing the structure for our writing ∗ Writing the first draft 14 Hours (2 Days) ∗ Revising, proof-reading & Audience analysis COURSE FEES• A Review of Basic Grammar ∗ The 8 parts of speech Direct members : $150/person ∗ Punctuation Indirect members : $180/person ∗ The correct tenses to use - when and how to use Non–members : $200/person• The 4Cs of Writing ∗ 4 main Rules of Writing : All fees quoted are subject to change. ∗ Clarity, Coherence, Consistency & Concise- ness in writing ∗ Mistakes in usage, Troublesome words ∗ Using the right words ∗ Importance of conciseness and brevity ∗ Tautology ∗ How to make the tone of writing work for you ∗ Active / passive voice ∗ Using appropriate phrases ∗ Using the right style, Avoiding ambiguity, Expletives• Guide to Organization & Structure: The Paragraphs Characteristics of good paragraphs ∗ How to write clear,emphatic sentences ∗ How to write effective paragraphs ∗ Purpose, Completeness, Unity, Order, Transitions 69
  • 74. CUSTOMER SERVICE
  • 75. Caring for Customers OBJECTIVES TARGET AUDIENCEBy the end of the course, participants are able to: This course is designed for everyone in an organi-• Understand how customer service efforts impact zation; from managers to staff as customer care is company profits and image and yourself as a a responsibility of every person in an organization. service provider• Apply the strategies of managing customers’ METHODOLOGY expectations, perceptions and needs• Identify the strategies to achieve customer This module is interactive and practical. Activities confidence like mini-lectures, discussion, games, role-plays,• Understand the importance of personal experiential activities and presentations will be effectiveness used to assist participants to learn better• Develop a personalized strategy for improving listening and questioning skills DURATION• Be able to handle difficult and dissatisfied customers 14 Hours (2 Days)• Gain confidence in working effectively with internal and external customers COURSE FEES CONTENT COVERED Direct members : $150/person• Importance f customer service Indirect members : $180/person• Knowing and managing our customers - the Non–members : $200/person “expectations, needs and perceptions ”• Building customer confidence• Personal dimension of service All fees quoted are subject to change.• Effective communications and feedback skills• Putting complaints as “Gift Strategy into Practice ”• Summary, reflection and close• Personal action plan 71
  • 76. Handling Tough Customers and Complaints OBJECTIVES TARGET AUDIENCEBy the end of this the participants could be able to: It’s happened to every customer service rep. They • Understand seven steps to transform a dissat- answer the phone or say hello and the customer isfied customer into a satisfied, loyal, long- seems angry or upset right from the start. term customer who knows your company can be counted on; It’s easy to fall into the trap of taking things person- • Use right away to understand why customers ally and becoming defensive, angry, or intractable become angry or upset; techniques they can in response. use to calm customers and remain calm them- selves; detailed complaint handling techniques METHODOLOGY including key words and phrases; plus an im- portant section on how to recover from a diffi- This module is interactive and practical. Activities cult call and get ready to give the next caller like mini-lectures, discussion, games, role-plays, first-class service. experiential activities and presentations will be used to assist participants to learn better CONTENT COVERED DURATION • Techniques for calming customers • Staying calm yourself 14 Hours (2 Days) • Getting at the problem • Complaint-handling techniques COURSE FEES • Handling specific types of problems: • When a caller becomes abusive Direct members : $150/person • When a mistake has been made Indirect members : $180/person • When company policies come into play Non–members : $200/person • Recovering after the call All fees quoted are subject to change. 72
  • 77. Techniques and Etiquette of the Business Telephone OBJECTIVES TARGET AUDIENCEOn completion of the course, participants will be able This course is designed to benefit Telephone Operators,to communicate effectively, efficiently and courteously Receptionists, Customer Relations Staff, Secretariesover the telephone which is today’s most common and all those who wish to master the effective usemeans of modern communication. This powerful tool, of the telephone.if used correctly, can enhance your corporate imageand maintain good customer and inter-departmentrelations. CONTENT COVERED METHODOLOGY The trainer will use up-to-date techniques and a• Understanding the importance of the variety of training methods, including mini- telephone lectures, group discussions, and visual aids, to• Communication awareness give all participants the best opportunities for real• Listening skills practices.• Creating good corporate image through telephone etiquette and courtesy• Making and handling calls correctly DURATION• Handling complaints• Customer service through the telephone 14 Hours (2 Days)• Establishing a personal directly COURSE FEES Direct members : $150/person Indirect members : $180/person Non–members : $200/person All fees quoted are subject to change. 73
  • 78. Customer Relationship Management OBJECTIVES TARGET AUDIENCEThis Customer Relationship Management course Managers, Marketing Professionals, Product Man-challenges delegates to address these issues in a agers and other sales and marketing personnelpractical way that clarifies the relationship between interfacing with marketing.customer care and overall business strategy. METHODOLOGY CONTENT COVEREDAchieving Sustainable Competitive AdvantageThrough Customer Relations ManagementBackgrounds and Benefits • What Customers Expect DURATION • Why Retaining Customers is Harder Than EverWho Are Your Customers? 2 DaysAssessing Your Own Customer RelationshipPerformance COURSE FEES • Characteristics of Your Service • People and Systems Direct members : $150/person • Using Gap Analysis Indirect members : $180/person • Getting Down to the Detail Non–members : $200/personThe Common Causes of Failure and How to AvoidThemImplementing a Customer Relations Programme All fees quoted are subject to change. • Planning the Strategy • Total Management Commitment • Knowing Your Customers • Standards of Service • Staff Requirements • Keeping it GoingThe CRM ChampionMotivating People to Care for CustomersMeasuring Customer Satisfaction • The Problems and The Solutions • Designing a Customer Satisfaction SurveyDealing With Customers Face to Face • The Essential Skills and Attitudes • Knowing How to Respond and Handling Complaints 74
  • 79. MARKETING & SALES
  • 80. How to Write a Killer Marketing Plan OBJECTIVES TARGET AUDIENCEIn developing the marketing plan, this course also pro- This practical course is designed for marketingvides an excellent review of the key elements of the managers, executives, supervisors of medium tomarketing process: large firms as well as CEOs of smaller firms who• Determining the target market for your product or carry the major marketing responsibility and who service, want to improve their marketing planning skills and• Dealing with target market’s needs and wants, those involved with the marketing of customer• Then fulfilling these needs and wants better than products and services and business to business the competition. products and services. METHODOLOGY CONTENT COVERED This module is interactive and practical. ActivitiesThe 10-step Marketing Planning Process will include: like mini-lectures, discussion, games, role-plays,• How to prepare a business review experiential activities and presentations will be• Identifying Problems and Opportunities used to assist participants to learn better• Setting meaningful sales objectives• Defining target markets DURATION• Setting marketing objectives and strategies• Positioning against competition 14 Hours (2 Days)• Marketing mix implementation tools• Marketing plan budget COURSE FEES• Execution• Evaluation Direct members : $150/person Indirect members : $180/person Non–members : $200/person All fees quoted are subject to change. 76
  • 81. The Selling Secrets of the sales Superstar OBJECTIVES TARGET AUDIENCEBy the end of this course , the participants are expected to: This course is designed for everyone in an organi-• Understanding the definition of a sale zation from managers to staff as Marketing and• Understanding the importance of creativity in sell- Selling Department is a responsibility of an organi- ing and how to use it zation selling growth.• Understanding the role of the professional sales- person METHODOLOGY• Analyzing the ten important steps in the selling process This module is interactive and practical. Activities• Understanding the process of communications like mini-lectures, discussion, games, role-plays,• Generate the planning and opening the sales experiential activities and presentations will be presentation used to assist participants to learn better• Handling objections• Closing the sales DURATION• Successful selling by telephone 14 Hours (2 Days) CONTENT COVERED COURSE FEES• Understanding the definition of sale• Understanding the importance of creativity in sell- Direct members : $150/person ing and how to use its Indirect members : $180/person• The role of the professional salesperson Non–members : $200/person• Ten important steps in the selling process• Communications• Planning and opening the sales presentation All fees quoted are subject to change.• Sales presentation Methods• Handling objections• Closing the sales• Successful selling by telephone• A super sale secret 77
  • 82. Advertising and Effective Promotion Strategies OBJECTIVES WHO SHOULD ATTEND• By the end of the course delegates will be able to: Sales and marketing managers and supervisors,• learn how to develop a marketing plan PR managers and those who are interested in har-• understand the principles of effective Advertising, nessing the power of public relations to better Public Relations and Sales Promotion achieve organisational goals.• learn how to create effective commercial advertise- ments METHODOLOGY• know the tools of marketing communication mix• learn how companies use public relations to com- Lecture, Group activities and discussions, Case municate with their publics studies, Participative and practical exercises,• understand the strategise and apply communica- Video presentation tion tools to enhance relations with key stake holders DURATION CONTENT COVERED 14 Hours (2 Days)• Developing a strategic marketing plan• Marketing and the functions of advertising COURSE FEES• Developing the advertising strategy• Getting ideas Direct members : $150/person• Creating effective commercial ads Indirect members : $180/person• Sales promotion tools and developing a sales pro- Non–members : $200/person moting program• Public relations Vs advertising• Public relations tool maximising publicity All fees quoted are subject to change.• The role and impact of public relations• Social responsibilities and marketing ethics 78
  • 83. Marketing Mixed Strategies OBJECTIVES TARGET AUDIENCEFrom the above assumptions, the course aims at The course on “Quick tools for problem solvingthe following: skills” is designed for SMEs managers, and team leaders who have to deal with problems and solve1. Reinforce the content from the previous sessions problems in their daily work. This means their before moving to the new content. work relates to:2. List commonly used marketing objectives. • forecasting and planning;3. Explain how to identify marketing objectives. • daily operations of the business that in- volve teams and working process. CONTENT COVERED METHODOLOGYThe course includes 3 sections as follows: The trainer will apply the following methodology to transfer the course content:1. Part 1: An introduction to the Marketing and Marketing • open discussion; Mix • case study; • What is a Place, Price, Place and Promotion • self-assessment; • Get into general understanding of Promotional Mix • Role play; • brainstorming;2. Part 2: Understanding of Marketing Objectives • mini-lecture. • identify marketing objectives • Commonly used marketing objectives • How to identify marketing objectives DURATION • Action Plans • Conclusion of Part 2 2 Days3. Part 3: Tools to help design the Marketing Mix • Closing the gap COURSE FEES • The readiness state of customers • Bottleneck Direct members : $150/person • Product life cycle Indirect members : $180/person • Pull-Push strategy Non–members : $200/person • Conclusion of Part 3 All fees quoted are subject to change. 79
  • 84. Integrated Communication Strategies OBJECTIVES TARGET AUDIENCEThe main objective of the course is to help partici- The training course "Communication – How topants clearly understand the basic principles of com- cure the disease of unclear communication?" ismunication in order to develop a suitable and effective designed for:communication strategy for their companies. • Owners of SMEs • Senior managers in SMEsAt the end of the course, you will be able to: • Sales or Marketing managers and anyone who is getting involved in sales and mar- • Identify the role and principles of communica- keting. tion • Explain steps in developing a communication strategy METHODOLOGY • Set plan to implement a communication strat- egy The following training methods will be used during • Describe the methods to assess the effective- the course: ness of communication • Open discussion • Case study • Self-assessment CONTENT COVERED • Mini-lecture • Learning gamesThe course consists of 4 parts and to be delivered in 2days.I. What is communication used for? • Roles and objectives of communication DURATION • Principles of communicationII. How to build a communication strategy? 2 Days • Introduce the 4 steps to building a commu- nication strategy COURSE FEES • Identify the communication target • Establish communication objectives Direct members : $150/person • Write a communication message Indirect members : $180/person • Identify the communication mix Non–members : $200/personIII. How to implement a communication strategy? • Preparing a budget • Developing and implementing communica- All fees quoted are subject to change. tion activitiesIV. How to assess the effectiveness of a communica-tion strategy? • Criteria • Methods 80
  • 85. OCCUPATIONALHEALTH & SAFETY
  • 86. Administering Occupational Safety and Health at the Workplace OBJECTIVES TARGET AUDIENCEBy the end of this course , the participants are expected Human Resource Managers, Safety and Health Super-to: visors, Safety and Health Committee Members, and• Increase awareness and understanding the occupational Safety and Health Practitioners. safety and health is an integral part of management• Induce positive attitude towards safe working envi- METHODOLOGY ronment• Reduce industrial accidents This module is interactive and practical. Activities• Promote the role and importance played by safety like mini-lectures, discussion, games, role-plays, committees. experiential activities and presentations will be used to assist participants to learn better CONTENT COVERED DURATION• OSH Historical Perspective 14 Hours (2 Days)• Cambodian Perspective on OSH• Understanding OSHA 1997• Creating a Safety and Health Policy COURSE FEES• OSHA Regulations• Creating a Safe System of Work Direct members : $150/person• Hazard Identification, Assessment and Control Indirect members : $180/person• Risk Assessment Non–members : $200/person• Safety Inspections• Accident Investigation• OSH Training All fees quoted are subject to change. 82
  • 87. Continuous Improvement and Quality Work Environment Through Kaizen and 5S OBJECTIVES TARGET AUDIENCEKaizen or ongoing improvement is a set of simple, Production engineers and supervisors.low cost, straightforward and proven effective meth- METHODOLOGYod used by many organizations as an essentialstrategy or waste reduction. The trainer will use up-to-date techniques and aThis program will enable participants to: variety of training methods, including mini- • Identify and eliminate process wastes lectures, group discussions, and visual aids, to • Apply Kaizen principle for continuous im- give all participants the best opportunities for real provement practices. • Cultivate QC ind and problem-solving skills DURATION CONTENT COVERED 14 Hours (2 Days)• What is Kaizen• Why Kaizen is needed COURSE FEES• Kaizen ten principles• Seven process wastes Direct members : $150/person• Kaizen action & improvement method Indirect members : $180/person• Kaizen problem solving tools Non–members : $200/person• Kaizen problem solving tools II• Kaizen in a nutshell All fees quoted are subject to change. 83
  • 88. Forklift Operation and Safety Training OBJECTIVES TARGET AUDIENCEOperating a lift truck is an important job. The pur- The course is intended experienced forklift truckpose of this training is to help you drivers who have the knowledgebecome a qualified powered industrial truck (lift and skills to operate a lift truck in a safe and pro-truck) operator -- an operator who has the fessional manner.knowledge and skills to operate a lift truck in a safeand professional manner. METHODOLOGYOn completion of this course, participants will beable to: 1. Carry out pre use checks This course is based on classroom methods and 2. Refuel/recharge Forklifts safely practical lessons on forklifts. 3. Operate a ReachStacker Truck safely, re- ducing the risk of damage or injury to 4. operators and pedestrians and increase the DURATION efficiency of Operators 5. Use safe operating techniques 2 Days 6. Correctly position Forklift in relation to task requirements COURSE FEES 7. Stack and de-stack various loads Direct members : $150/person Indirect members : $180/person CONTENT COVERED Non–members : $200/person• Module 1_Know Your Lift Truck (Theory & practice) All fees quoted are subject to change.• Module 2_Fork Lift Physics (Theory & practice)• Module 3_Lift Truck Operations (Theory & Practice)• Module 4_Lift Truck Safety (Company forklift safety rule and practices)• Module 5_Pre-use inspection (Theory & practice)• Module 6_Refueling (Theory & practice) 84
  • 89. SMALL & MEDIUM BUSINESSMEMBERSHIP ORGANIZATION MANAGEMENT
  • 90. Practical Small & Medium Business Association Management OBJECTIVES TARGET AUDIENCESmall & Medium Business Associations that repre- This course is designed for everyone in an organi-sent small enterprises often lack the skills and re- zation from managers to staff who are engaged insources to manage the association properly. Many small and medium business association manage-have sprung up in response to an urgent need, and ment or other similar activities.have had to use improvised solutions to deal with aspecific problem or issue. However, if associations METHODOLOGYare to grow into effective bodies, they have to lookcarefully at all aspects of their organization, and at This course is based on a training approach com-the challenges they are likely to face. Their leaders bining lectures, good practice examples, discus-will need to develop their management skills and sions between trainer and participants as well aslearn from the experience of other organizations. work group exercises on practical case studies. A balanced mix of these elements tries to facilitateBy the end of this course, participants will: understanding of small & medium business asso-• Understand the reasons and needs behind ciation management through listening, experience establishing an association through identifying sharing and testing on case studies. It is assumed the needs and problems of their members; that participants can actively contribute to the pro-• Develop appropriate activities and services for gramme based on their background and experi- their members; ence. Trainers are free to add further case studies• Negotiate with the Government and other bodies from their own experience. and participate in the formulation and implementation of policies affecting their DURATION members’ interests;• Manage their human and financial resources 21 Hours (3 Days) better;• Plan strategically so as to expand their COURSE FEES association. CONTENT COVERED Direct members : $150/person Indirect members : $180/person Non–members : $200/person• The nature of business association• Developing a small business association• The association mission statement and All fees quoted are subject to change. objectives• The association constitution• Encouraging participation• Leadership• Communication• Deciding on the business association’s services• Responsibilities and tasks within the association• Managing association finances• Sources of revenue• Registering your business association in Cambodia. 86
  • 91. Powerful Policy Advocacy OBJECTIVES TARGET AUDIENCEThe present concept note describes the content of a This course is designed for everyone in an organizationPowerful Policy Advocacy for Small & medium Busi- from managers to staff who are or could potentially beness Associations. The overall objective of the course engaged in policy advocacy.is to contribute to improving selected small & mediumbusiness associations ability to engage in pro-active METHODOLOGYand evidence based policy advocacy in Cambodia. This course is based on a training approach com-The course will provide a general overview of what bining lectures, good practice examples, discus-constitutes international best practices within policy sions between trainer and participants as well asadvocacy. This includes presenting the key building work group exercises on practical case studies. Ablocks that are needed develop and sustain effective balanced mix of these elements tries to facilitatepolicy advocacy. The course can be used as a guide understanding of Effective Policy Advocacy inon how to develop and implement strategic and opera- small & medium business associations throughtional initiatives with respect to policy advocacy. listening, experience sharing and testing on case studies. It is assumed that participants can active- ly contribute to the programme based on their CONTENT COVERED background and experience. Trainers are free to add further case studies from their own experi-• Introduction to Policy Advocacy ence ∗ The BMO Cycles and Development Pat- terns DURATION ∗ The BMO Development Patterns ∗ Five Building Blocks in Effective Policy Ad- vocacy 14 Hours (2 Days)• Research and Policy Development COURSE FEES ∗ Survey Techniques ∗ Regulatory Impact Assessment Direct members : $150/person Indirect members : $180/person• Developing the Advocacy Strategy Non–members : $200/person ∗ SMART Goals ∗ Stakeholder Analysis ∗ Template for Policy Positions All fees quoted are subject to change. ∗ Guidelines for Media Releases• Implementing the Advocacy Strategy ∗ Influence Map 87
  • 92. Essentials of Entrepreneurship and Small Business Management OBJECTIVES TARGET AUDIENCE Managers, Business owners, business develop-Entrepreneurship represents a new venture into un- ment executives and aspiring entrepreneurs whochartered territories of the business and profession- want to grow their businesses effectively or ventureal world. It has always been an exciting experience into new opportunities for expansion.for many and an opportunity for one to fulfill theirbusiness dreams.This workshop will further guide you in rising to the METHODOLOGYchallenges in the running of your business as wellas the expansion of existing ones. The Essentials of Trainer applies the following methods to conveyEntrepreneurship will equip you with the know-how the content of the learning course: open/Groupof competent entrepreneurs of modern times. discussion, case study, self-assessment, role-Upon completion of this course, participants will be play, games, brainstorming and , mini-lecture.able to:• Understand the fundamentals of entrepreneurship DURATION• learn characteristics, attitudes, skills and knowledge of an entrepreneur 14 Hours (2 Days)• Appreciate better the current business conditions for commercial operations COURSE FEES• Acquire insights in seizing new opportunities in business and trends Direct members : $150/person• Apply strategies to grow their business further Indirect members : $180/person• Create more opportunities for increased publicity Non–members : $200/person and customer base• Gain greater competency for sales, marketing and deals closing All fees quoted are subject to change. CONTENT COVERED• Building your successful business as an entre- preneur• The fundamentals of entrepreneurship• How to buy existing business (Brief)• How to do franchising (Brief)• How to create the opportunity for a new busi- ness (Brief)• Biz plan development (personal plan, marketing research and plan, financial plan, and business exit strategies) (exercises)• Case study on Small business running (group work and presentation) 88
  • 93. ENGLISH LANGUAGE
  • 94. English for Communication at the Workplace OBJECTIVES WHO SHOULD ATTENDBy the end of the course, all participants will be able to: This course is designed for all types of learners⇒ Use the designed vocabulary and grammar effec- who need English language to enhance capacities tively and efficiently in communication. to converse and write without difficulty in English⇒ Improve their English language proficiency in either for their professional careers in either private or receptive skills (reading and listening) or productive public sectors. skills (speaking and writing).⇒ Analyze and write the types of sentences that com- monly occur in academic contexts. METHODOLOGY⇒ Write topic sentences and concluding sentences effectively and efficiently. This module is interactive and practical. Activities⇒ Organize the paragraph coherently and appropri- like mini-lectures, discussion, games, role-plays, ately in terms of vocabulary, grammatical struc- experiential activities and presentations will be tures, and transitional devices. used to assist participants to learn better. CONTENT COVERED DURATION ⇒ Designing Topic-based Vocabulary and Grammatical 60 Hours structure • Topic-based Vocabulary COURSE FEES • Grammar in Contexts All fees quoted are subject to change. ⇒ Content-based Business Communication • Arranging a Meeting • Confirming a Meeting by Email • Rescheduling a Meeting • Saying hello and Making introductions • Starting a Meeting • Stating the Objectives • Introduction • Reporting Progress • Explaining cause and effect • Interrupting and Dealing with interruptions • Asking for comments and contributions • Expressing strong and tentative opinions • Agreeing and Disagreeing • Responding to offers • Buying time • Taking a vote • Summarizing the results of a meeting • Ending a meeting and thanking participants • Confirming decisions and action points • Follow-up emails • Enquiry, Offer and Order • Invoice and Overdue Notice • Saying goodbye ⇒ Assessment Test 90
  • 95. English for Beginners OBJECTIVES Module XII: at NightEnglish for Beginner is designed for all types of learners Module XIII: Accidentswho need English as communicative tools with greater Module XIV: Missing Homeconfidence. Module XV: TestThe course is aimed at absolute Beginners or those stu-dents who have learnt a little English but lack the confi- Module XVI: Goodbyedence to build on it. The clearly defined grammar syllabusincludes past, present, and future time/tenses and will pro-vide a solid foundation on which to build. The presentation WHO SHOULD ATTENDof new language will be gradual, methodical, and clearlystructured, giving learners a clear sense of progression. This course is designed for all types of learnersStudents will be given an introduction to the sounds of who need common English language asEnglish, and the vocabulary syllabus will focus on high- communicative tools with greater confidence.frequency survival words and phrases. Simple Listeningand Reading skills work will be gradually introduced as will METHODOLOGYbe a basic introduction to Writing skills on a word and sen-tence level. This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays, experiential activities and presentations will be CONTENT COVERED used to assist participants to learn better. Module I: Hello DURATION Module II: Meeting the Family 60 Hours Module III: At Home All fees quoted are subject to change. Module IV: At School Module V: Going out Module VI: Playing Sport Module VII: Every Day Module VII: Free Time Module IX: Excursions Module X: Wildlife Module XI: Memories 91
  • 96. Advanced Business English 15. Module XV: Bonds OBJECTIVES 16. Module XVI: Futures and DerivativesBusiness English for Advanced Learners is designed forall types of learners with at least an upper-intermediate 17. Module XVII: Market Structure and Competitionslevel of English who need to understand and express the 18. Module XVIII: Turnovers, Mergers and Buyoutskey concepts of business and economics. It covers themost important areas of management, production, market- 19. Module XIX: Efficiency and Employmenting, finance and macroeconomics. 20. Module XX: Business EthicsAt the end of the course, participants will be able to:⇒ Apply the language and concepts found in the course 21. Module XXI: The Roles of Government on business and economics; 22. Module XXII: Central Banking, Money and Taxation⇒ Develop the comprehension of business and econom- ic texts; 23. Module XXIII: Exchange Rates⇒ Develop the listening skills in the fields of business concepts, by reformulating them in their own words 24. Module XXIV: The Business Cycle while summarizing, analyzing, criticizing and discuss- 25. Module XXV: Keynesianism and Monetarism ing ideas. 26. Module XXVI: International Trade CONTENT COVERED 27. Module XXVII: Economics and Ecology 1. Module I:The Three Sectors of the Economy WHO SHOULD ATTEND 2. Module II: Management This course is designed for all types of learners 3. Module III: Company Structure who need common English language as communicative tools with greater confidence. 4. Module IV: Work and Motivation 5. Module V: Management and METHODOLOGY Cultural Diversity This module is interactive and practical. Activities 6. Module VI: Result chain like mini-lectures, discussion, games, role-plays, experiential activities and presentations will be 7. Module VII: Production used to assist participants to learn better. 8. Module VII: Products DURATION 9. Module IX: Marketing 60 Hours 10. Module X: Advertising 11. Module XI: Promotional Tools All fees quoted are subject to change. 12. Module XII: Accounting and Financial Statements 13. Module XIII: Banking 14. Module XIV: Stocks and Shares 92
  • 97. SECRETARY ANDADMINISTRATION
  • 98. Effective Office Skills for Administrative office Staff OBJECTIVES VI. OFFICE EQUIPMENT • The healthy Office Environment • LightingTo enhance the office staff’s ability to manage and • Colourorganize office effectively and professionally: • Noise Control• File in the proper way and filing standard; • Conditioning the air• Develop an appropriate office management • Music strategy; • Conservation of energy in the offices• Design an effective environment for a general • Office Security office area;• Design an efficient layout for a general office area; TARGET AUDIENCE• Develop an appropriate philosophy regarding the important role communication plays in Supervisors and executives who are in charge of or administrative office management. involved in office organization and management. CONTENT COVERED METHODOLOGYI. FLIE MANAGEMEN This module is interactive and practical. Activities • Record Management like mini-lectures, discussion, games, role-plays, • Storing Records experiential activities and presentations will be • Filing Equipment used to assist participants to learn better. • Filing System DURATIONII. THE MANAGERIAL PROCES • Administrative Office Management Func- tion 14 Hours (2 Days) • A career in Administrative office Manage- ment COURSE FEES • The administrative office Ma nagerIII. ORGANIZING PROCESS Direct members : $150/person • Organizational Principles Indirect members : $180/person • Organization Versus Non–members : $200/person • Decentralization • Organizational chart All fees quoted are subject to change. • Information OrganizationIV. THE COMMUNICATION PROCESS • Elements of Communication Process • The flow of communication • Nonverbal Communication • Barriers to Effective Communication • Development of listening SkillsV. OFFICE LAYOUT • The preliminary planning • Costing of office Space • Open office concept • Principles of Effective Layout • Preparing the Layout 94
  • 99. Basic Secretariat Skills for PAs and Secretary Lesson 6: Time ManagementOBJECTIVES • Overview of time management • Controlling procrastination One of the most important positions in any com- • Maintaining and activity list pany is that of administrative assistant, also re- • Creating action plans ferred to as executive secretary, personal secre- • Keeping a To-Do List tary or office administrator. The job requires ver- • Scheduling satility, skill, precision, efficiency, and a constant Lesson 7: Keeping Accurate Records willingness to increase one’s knowledge. This • A critical duty course will sharpen your interpretation of this • Getting ready exciting vocation and provide you with every- • Basic filing systems thing you need to become a valued, competent, • File cabinets indispensable assistant on your way up the won- Lesson 8: Office Equipment and Comput- derful ladder of success. ers By the end of course, participants should aims • Office machines to: • Telecommunications equipment • Explain the secretary roles • E-mail • Prepare the daily routine effectively • Office ergonomics • Use the telephone professionally Lesson 9: The Business Documents • Arrange the travel smoothly • The Business letter • Organize meeting successfully • Other written communications: Report, Press • Manage your time effectively Releases, and Speeches • Keep your records accurately • Forms of address • Use your office equipments and computer effec- • Legal documents and terms tively Lesson 10: Financial Activities • Bookkeeping and accountingCONTENT COVERED TARGET AUDIENCE Lesson 1: Overview for Secretary Roles Supervisors and executives who are in charge of • Why are you needed? or involved in office organization and management • What do employers want? Lesson 2: Daily Routine METHODOLOGY • Your office and workstation • Office supplies This module is interactive and practical. Activities • Work planning like mini-lectures, discussion, games, role-plays, Lesson 3: Telephone Usage experiential activities and presentations will be • Telephone manner used to assist participants to learn better • Talking and transferring calls • Taking messages DURATION • Telephone etiquette tips Lesson 4: Travel Arrangement 14 Hours (2 Days) • Today’s business traveler • Doing it yourself COURSE FEES • Before-the-trip Checklist Lesson 5: Meetings • Anatomy of a meeting Direct members : $150/person • Types of corporate meetings Indirect members : $180/person • Scheduling meetings Non–members : $200/person • Meeting agendas • Meeting minutes All fees quoted are subject to change. 95
  • 100. Advanced Secretariat Skills for PAs and Secretary • Setting goals, objectives and standards ofOBJECTIVES performance • How to PUSH (encourage staff if their perfor- One of the most important positions in any com- mance is not satisfactory) pany is that of administrative assistant, also re- • Conflict Management ferred to as executive secretary, personal secre- • Motivating and leading your office team tary or office administrator. The job requires ver- satility, skill, precision, efficiency, and a constant Lesson 6: Personal Development willingness to increase one’s knowledge. This • Formulating a personal action plan course will sharpen your interpretation of this exciting vocation and provide you with every- TARGET AUDIENCE thing you need to become a valued, competent, indispensable assistant on your way up the won- Supervisors and executives who are in charge of derful ladder of success. or involved in office organization and management By the end of course, participants should aims METHODOLOGY to: • Grow the career as the company grows This module is interactive and practical. Activities • Delegate to manage effectively like mini-lectures, discussion, games, role-plays, • Effectively Present your presentation with pas- experiential activities and presentations will be sion used to assist participants to learn better • Manage people and solve the problems effec- tively DURATIONCONTENT COVERED 14 Hours (2 Days) Lesson 1: Your Career Advancement COURSE FEES •Growing as the company grows •Learn about the business Direct members : $150/person •Upgrade your skills Indirect members : $180/person •Recognizing a time for change Non–members : $200/person Lesson 2: Delegation Skills • Nature of delegation • Process of delegation All fees quoted are subject to change. • Delegation and management Lesson 3: Presentation Skills • Why make presentations? • Preparing your presentation • Delivering your presentation Lesson 4: Communication Skills • Giving feedback • Listening skills • Nonverbal communications • Interviewing techniques Lesson 5: Office Management and Supervision • The role of the office manager • Building trust with your team 96
  • 101. CAMFEBA in Colaboration with Singapore National Employers Federation (SNEF)
  • 102. ABOUT INTERNATIONAL TRAINERSMr Tommy Tan  Mr Ang Chek Woon, Principal Consultant Mr Tommy Tan is a Human Resources practitioner, Mr Ang holds a Bachelor of Engineering (Mechanical)with a wealth of practical experience in fields of lead- (Hons) from the National University ofership development and teams. His breadth of experi- Singapore. He was a former executive engineer withence in management subjects including coaching, ap- the Occupational Safety and Health Division, Ministrypraising, interviewing, presentation, time manage- of Manpower. Mr Ang has extensive knowledge onment, career, team communication, creativity, prob- occupational safety and health. In his 5 years of ser-lem solving and leadership development. On the more vice with the Ministry, he has been involved in the de-technical side, he develops project and process man- velopment and enforcement of occupational safetyagement skills together with training and facilitation and health policies and requirements. He is conver-skills. Tommy has a Degree of Bachelor of Business sant with risk management methodology and applica-from La Trobe University, Bendigo, Australia, Gradu- tion, and has conducted inspections, audits and eval-ate Diploma in Human Resource Management from uations on companies’ safety management systems.Singapore Human Resources Institute, Diploma in Mr Ang is currently an Approved Risk Consultant un-Administrative Management, Institute of Administra- der the Ministry of Manpower’s Risk Management As-tive Management, UK, Diploma in Public Relations, sistance Fund. A key milestone of his career includesLCCI Third Level Group Diploma, London Chamber of being appointed the Deputy Chief Investigation OfficerCommerce and Industry, UK. for the investigation into the collapse of the Nicoll Highway, one of the most serious industrial accidentsMr James Tan  in Singapore. Mr Ang was also active in the promotionJames Tan comes from a corporate background of OSH excellence, and has presented in many semi-where he held managerial and trainer positions in the nars and workshops on wide-ranging topics. He hasRetail, Hotel and F & B industry. Having accumulated also been conducting training for safety professionals,experience in identifying training and developmental including the Safety Officers Training Course.needs for both individuals, private enterprises, evenMNCs, he has therefore gained insight into the areas Ms Stephanie Loo of training which are highly pertinent. He thus ven- Ms Stephanie Loo has more than 15 years of experi-tured in-depth into on-the-job-training, coaching, train- ence in the training and development field with inter-thetrainer, design & evaluation of the effectiveness of national as well as local organizations. Her forte is intraining programs for many industries. James had the area of customer service, customer-focused sell-trained many managers and trainers from organiza- ing, telephone techniques, personal presentation, in-tions such as Swarovski, Singapore Chinese Cham- ter-personal communication skills, etc. Stephanie’sber of Commerce & Industry, Hang Ten Pte Ltd, Aspi- extensive exposure and experience in working withal Corporation Ltd, Soo Kee Jewellery, Dairy Farm individuals and organisations of the different sectorsSingapore, Renoma, Infineon, NEC, Singapore Tech- of the economy have provided her with the necessarynology Engineering, Singapore Technology Aero- insights and ability to relate effectively with partici-space Engineering and Singapore Post limited. pants. Stephanie holds an Advanced Certificate inJames holds professional qualifications in Retail Man- Training & Assessment (ACTA), B. Arts (English Liter-agement from the University of Stirling, United King- ature and Sociology) (NUS) and Dip Trg & Devt Mgtdom and is a certified ACTA (Advanced Certificate in (SIM/ Institute of Personnel and Development).Training & Assessment) trainer by Singapore Work-force Development Agency. 98
  • 103. ABOUT INTERNATIONAL TRAINERSMr Lim Kaim Soon  Mr Chia Bak Khiang, Principal Consultant Mr Lim Kaim Soon is an Associate Trainer of NEF. Mr Chia holds a degree in MSc (Safety, Health andHe conducts workshops and seminars for companies Environmental Technology) from the National Univer-and tertiary institutes in financial & management ac- sity of Singapore. He was the former Assistant Direc-counting, corporate investment & finance, financial tor of the OSH Division, Ministry of Manpower (MOM).management and international finance. His past work-ing experience cover operations (bank), investment Mr Chia has 7 years of experience in the field of Oc-and risk analysis, insurance accounting and statutory cupational Safety and Health and has worked closelyreporting (general insurance), corporate financial and with the industries in risk management and enhancingmanagement accounting, internal control and audit- their OSH capabilities. He is conversant with risking; and project financing. management methodology and application, and has conducted inspections, audits and evaluations onMs Mae Wong  safety management systems. Mr Chia is currently anMs Mae Wong is a Senior Associate Trainer of SNEF. Approved Risk Consultant under the Ministry of Man-She has extensive working experience in training power’s Risk Management Assistance Fund.business communication skills for local companies. Mr Chia was one of the key members involved in theMs Wong received her Master of Arts (TESOL) from development of the new OSH framework. He was for-University of London, UK and Master of Arts merly the Acting Deputy General Manager of OSH(ENGLISH) from University of Waikato, New Zealand. Training and Promotion Centre, Ministry of ManpowerSome of the companies Mae has trained include Or- and thus has extensive experience in OSH trainingchard Hotel Singapore, PSA, SGS Thomson Microe- and promotion.lectronics, TIBS, and SAFE EnterprisesPte. Ltd. Mr Chia was actively involved in OSH capability build- ing and OSH competency framework before leaving the Ministry. He has presented in many seminars and workshops on wide-ranging topics and has been con- ducting training for safety professionals, including the Safety Officers Training Course. 99
  • 104. CAMFEBA in Colaboration with Singapore National Employers Federation (SNEF) Fee N No of Direct Indirect Non- Ju Program Title Jan Feb Mar Apr May Jul Aug Sep Oct Nov Dec O Days Mem- Mem- Mem- n ber ber ber TRAINING PROGRAMS CAMFEBA in Colaboration with Singapore National Employers Federation (SNEF) Leadership Skills for 70 2days $200 $220 $250 23-24 Managers Total Productive 71 2days $200 $220 $250 21-22 Maintenance (TPM) Powerful Thinking 72 2days $200 $220 $250 24-25 and Mindmapping Effective Sales Nego- 73 2days $200 $220 $250 17-18 ciation Advanced Manage- 74 ment Skills for Middle 2days $200 $220 $250 26-27 Managers Sustainable Business 14- 75 Development for 2days $200 $220 $250 15 Managers Risk Assessment and 76 Management for 2days $200 $220 $250 6~7 Managers Messure Human 77 Rescource Functional 2days $200 $220 $250 16-17 Effectiveness Training Need and 78 2days $200 $220 $250 13-14 Analysis ALL PROGRAMMES CAN BE CONDUCTED IN-HOUSE AND TAILORED TO CAMFEBA/SNEF CORPORATE TRAINING All dates and fees quoted are subject to change. CALENDAR 2012 YOUR SPECIFIC NEEDS.100
  • 105. Leadership Skills for Managers OBJECTIVES TARGET AUDIENCEThis course is aimed at helping participants to de- This program is highly recommended for manag-velop plan for personal development covering their ers, executives, supervisors, and personnel whoseworking life and leadership role. Improve their ability job requires them to lead people and superviseto cope with the various difficult situations that are performance.unavoidable in their day-to-day dealings at the work-place and with their customers. Participants will un- METHODOLOGYderstand and be able to apply the skills of motiva-tion, positive thinking and mentoring to others and to This module is interactive and practical. Activitiesthemselves. like mini-lectures, discussion, games, role-plays, experiential activities and presentations will be CONTENT COVERED used to assist participants to learn better.• Learning processes, levels of competence, DURATION styles of adult learning, identification of learning ∗ Training and development needs at individ- 14 Hours (2 Days) ual and group level ∗ Gaps in performance COURSE FEES• Developing Leadership ∗ The Supervisor as A Leader Direct members : $200/person ∗ The Middle Advantage Indirect members : $230/person ∗ 12 Strategies for making it happen from the Non–members : $250/person Middle ∗ Become leader of Change ∗ Assessing your Leadership Style All fees quoted are subject to change.• Mentorship: The important new role for Leaders ∗ Why mentoring is an important new role or leaders ∗ Developing Knowledge Workers of the new economy ∗ The differences among the roles of leader, manager, and mentor ∗ A Mentor Model that describes the role ∗ Mentoring Benefits You• Benefiting from Individual Differences• Recognize and appreciate differences ∗ Recognize and respond to styles ∗ TARGET approach to growth• Coaching and counseling skills ∗ Clarification of counseling skills ∗ Appropriate uses of counseling at work ∗ Clarification of coaching skills ∗ Appropriate uses of coaching skills 101
  • 106. Total Productive Maintenance OBJECTIVES TARGET AUDIENCEThis program will enable participants to: Production /equipment engineers, technicians, line• Have clear understanding of what is Total Pro- leaders and maintenance crews. ductive Maintenance (TPM)• How to involve and train operators in routine METHODOLOGY maintenance• How to put TPM into practice to achieve the This module is interactive and practical. Activities manufacturing objectives of high quality, low like mini-lectures, discussion, games, role-plays, cost and quick delivery products experiential activities and presentations will be used to assist participants to learn better. CONTENT COVERED DURATION• TPM introduction• Why TPM is necessary 14 Hours (2 Days)• TPM philosophy goals• Five Elements of TPM COURSE FEES• Autonomous maintenance• Equipment Efficiency Improvement• Measuring Equipment Effectiveness (OEE Direct members : $200/person Model) Indirect members : $230/person• Tools & Techniques for TPM Non–members : $250/person• PM Implementation Program All fees quoted are subject to change. 102
  • 107. Powerful Thinking and Mind-mapping OBJECTIVES TARGET AUDIENCEBy the end of this 2 day practical workshop, participants Managers, Executives and Team Leaders whowill be able to: have to deal with problems and solve problems in • Generate more ideas and think more systematically their daily work • Mind map their ideas clearly and holistically • Evaluate ideas more soundly considering options METHODOLOGY CONTENT COVERED This module is interactive and practical. Activities • Test your Brain Smart Thinking Level with like mini-lectures, discussion, games, role-plays, an eye opening self-assessment experiential activities and presentations will be • Twelve Mind Mapping guidelines, do’s and used to assist participants to learn better. don’ts • Multiple Mind Mapping Applications at work DURATION • Mind Mapping Practice – individual and group 14 Hours (2 Days) • “Thinking outside the Box” beyond traditional approaches • Overcoming Barriers to Thinking Smart COURSE FEES • Whole Brain Thinking Techniques - Left and Right Brain Techniques Direct members : $200/person • Techniques to improve sales turnover, Indirect members : $230/person productivity, client retention Non–members : $250/person • Idea Evaluation Techniques • Stimulating Creativity at Work • How to Jump start your Innovative Mind – 5 All fees quoted are subject to change. proven ways • Action Planning for fostering continuous im- provement at work 103
  • 108. Powerful Negotiation Skills for Business • Testing and Maintaining Credibility OBJECTIVES • Analysis of Role-Play Results MODULE 4: USING POWER AND APPLYINGIn today’s business climate, the importance of suc- PRESSUREcessful negotiation cannot be overstated. Mistakes • Sources of Power and Leveragemade during negotiations today are far more serious • Using Power Tacticsthan they were just a few years ago. The margin for • Resisting Intimidation and Pressureerror is gone. • Fighting Dirty Tactics MODULE 5: REACHING AGREEMENT“Organization negotiates everyday; equipping your • Co-operative Modes of Negotiationteam with practical negotiation skills gives them the • Analysis of Role-Play Resultsedge as well as helps them build longer term re- • Breaking an Impassesults. Otherwise you will be losing out everyday.” • Coping with Deadlock • Fallback SolutionsBy the end of this the participants could be able to: MODULE 6: THE WINNING NEGOTIATOR• Recognize their strengths and weaknesses and • Special Situations: Team, Telephone and know where they stand as a negotiator. Foreign• Understand the Four Phases process of Negoti- • Negotiations ation • Assessing Your Negotiation Situation• Plan to win. Develop an effective plan and strat- • Developing a Negotiation Improvement egy for any negotiation ̶the how and what to pre- Plan pare for a good battling average’ at the encoun- ter TARGET AUDIENCE• Choose the right time and the right tactic – using their strengths where and when it counts at the This program has been designed for managers in bargaining table general management, finance, purchasing, mar-• Play for a win-win situation, “If you want to gath- keting, sales, personnel and industrial relations. It er honey, don’t kick over the beehive” ~ Dale develops skills for more effective negotiation both Carnegie within and outside the organization.• Develop an on going improvement plan for fu- ture negotiations METHODOLOGY CONTENT COVERED The trainer will use up-to-date techniques and a variety of training methods, including mini- lectures, group discussions, and visual aids, toMODULE 1: THE ART OF NEGOTIATION give all participants the best opportunities for real • Negotiation as a Basic Life Skill practices. • Self-Assessment of Negotiation Practices • An overview of the Negotiation Process: The DURATION Four PhasesMODULE 2: PLANNING FOR EGOTIATIONS • Getting the Facts 14 Hours (2 Days) • Setting Negotiating Objectives • Team Exercises COURSE FEES • Defining the Settlement RangeMODULE 3: AT THE BARGAINING TABLE Direct members : $120/person • Firing the Opening Gun Indirect members : $150/person • Returning the Serve Non–members : $180/person • Listening Skills and Body Language • Extracting and Granting Concessions All fees quoted are subject to change. 104
  • 109. Advanced Management Skills for Middle Managers Optimizing quality OBJECTIVES - Value analysis - Function process mappingSuccessful managers need to inspire enthusiasm - Using time effectivelyand commitment, thus enhancing performance andproductivity. Their capability depends on the astute Managing changeuse of interpersonal, motivation and communicationskills. Effective communication skills using Neuro- Linguistic Programming (NLP)This intensive course will equip participants withmodern tools and techniques necessary for effective Negotiation tactics and techniquesmanagement. Budgeting and cost controlAt the end of the course delegates will be able to: - Controlling office costs - Develop effective appraisal and reward systems - Budgeting and analysis - Create and assess budgets - Build and manage effective communication TARGET AUDIENCE across the organization - Implement business process mapping This unique course is specifically structured for - Organize work-flow through delegation both supervisors and middle managers who wish - Manage the change process to fulfill their management role successfully and - Formulate a strategic plan contribute constructively to the organization’s per- - Align talent management to the business formance. strategy - Manage time effectively METHODOLOGY - Perform a valuation analysis The trainer will use up-to-date techniques and a CONTENT COVERED variety of training methods, including mini- lectures, group discussions, and visual aids, toDefining the manager’s role give all participants the best opportunities for real practices.Managing people effectively - Understanding different behavioural patterns DURATION - Managing diversity and equality - Delegation and supervision - Leadership activities and communication skills 14 Hours (2 Days)Managerial skills and techniques COURSE FEES - Ascertaining manpower requirements - Building loyalty and rewarding achievements Direct members : $200/person - Appraising and developing an effective employ- Indirect members : $230/person ee reward system Non–members : $250/personManaging for improved performance All fees quoted are subject to change. - Strategic planning - Decision-making - Effective control 105
  • 110. Sustainable Business Development for Managers Locating and overcoming external challenges OBJECTIVES - Combating relational, customer, environ- mental and reputational issues As economic, social and environmental dynamics - Maintaining stakeholder confidence Identi- become more complex and challenging, many fying internal challenges organizations have embraced sustainability as - Levers for change a key to minimizing risk and maximizing op- - Managing competing priorities portunity. This course embraces the emerging sustainable responsibility and helps delegates Developing a sustainable future for your organiza- develop strategies that are competitive and ac- tion countable in the marketplace. - Due diligence auditing - Changing the perception and value of sus- At the end of the course delegates will be able to: tainable practices - Understand the Triple Bottom Line - Utilize innovation in problem-solving TARGET AUDIENCE - Identify change factors and prepare for change This course is designed for senior managers - Implement due diligence working to develop more sustainable business - Create and incorporate sustainable practices strategies to cope with mounting pressures from - Develop comprehensive and sustainable strat- external stakeholders. It is also suited for manag- egies ers and decision-makers responsible for or inter- - Write professional reports ested in incorporating a more sustainable ap- proach to their projects and deliverables. CONTENT COVERED METHODOLOGYUnderstanding sustainability - The impact of globalisation The trainer will use up-to-date techniques and a - Sustainability principles and frameworks variety of training methods, including mini- - The Triple Bottom Line lectures, group discussions, and visual aids, to give all participants the best opportunities for realLegislative requirements practices. - International and regional legal requirements - Public regulation and corporate self-regulation DURATIONSocial pressures and trends - Strategic opportunities and positioning 14 Hours (2 Days) - Building business value and reputation COURSE FEESConducting reviews - Social and environmental audits Direct members : $200/person - Sustainability reviews and reporting Indirect members : $230/person Non–members : $250/personStrategic implementation - Enterprise thinking and strategic logic All fees quoted are subject to change. - Developing responsible business practices - Prioritizing sustainabilityEncouraging innovation - Life-cycle thinking - Becoming real local development actors - Moving beyond compliance 106
  • 111. Risk Assessment and Management for Managers OBJECTIVES TARGET AUDIENCERisk Management has become an increasingly central This essential course is aimed at directors, senioraspect of strategic and operational management and an managers, project managers, and other profession-area that successful organizations cannot afford to take als interested in obtaining a deeper understanding oflightly. This course provides delegates with the tools and effective risk assessment and management.knowledge needed to identify, analyze and manage riskeffectively. METHODOLOGY CONTENT COVERED The trainer will use up-to-date techniques and a variety of training methods, including mini- • Introduction to business risks lectures, group discussions, and visual aids, to ∗ What is risk management? give all participants the best opportunities for real ∗ Broad areas of risk practices. ∗ Stakeholders and their appetite for risk ∗ Risk management in the modern organization DURATION ∗ What can be at risk and why? ∗ Strategic Risk 14 Hours (2 Days) ∗ Financial Risk ∗ Employee Risk COURSE FEES ∗ Operational or program risks ∗ Project risks • Risk management process Direct members : $200/person ∗ Establishing the context Indirect members : $230/person ∗ Identifying and ranking risks Non–members : $250/person ∗ Ownership of risk ∗ Establishing strategic and operational goals All fees quoted are subject to change. • Business risk management strategies ∗ Risk identification, evaluation and profiling ∗ Risk control (avoidance, transfer, retention, reduction) ∗ Process review for risk assessment ∗ Creating and implementing a risk management plan ∗ Business continuity planning ∗ Contingency planning ∗ Internal communications ∗ Reporting and monitoring ∗ Benchmarking processes ∗ New risks 107
  • 112. Measure Human Resource Function Effectiveness OBJECTIVES METHODOLOGYHuman Resource Executives and Managers It is competency based learning with assessment. Case studies, experiential learning, discussions• Understand and communicate roles and relation- and presentation, facilitation and sharing, critique ships between human resource professionals and and review. business partners• Manage the delivery of services to stakeholders with projects of limited scope DURATION• Work with privacy and confidentiality considera- tions that govern all human resource transactions 14 Hours (2 Days)• Work with models and methods for the manage- ment and development of human resource, activi- ties, services and programmes COURSE FEES• ESS WPLN Level 4 or equivalent or GCE “O” Level pass in English Direct members : $200/person Indirect members : $230/person CONTENT COVERED Non–members : $250/person All fees quoted are subject to change.1. Determine prioritizes for measurement of human resource functions• Review human resource plans and strategies to priorities functional areas for measurement• Identify and select appropriate methods for measuring human resource services, activities and programmes• Obtain approvals for effectiveness measures from key stakeholders to ensure buy-in and support2. Develop processes to measure human resource func- tional effectiveness• Develop a plan to support the measurement process• Select tools for measuring human resource functional effectiveness• Monitor measurement process to make appropriate mod- ifications or adjustments to ensure reliable measure- ments3. Report on measurement of human resource function effectiveness• Evaluate the relevance of collected measures by evaluating adherence to established processes and gathering feedback from line managers• Analyze data to establish key findings and recommendations• Communicate outcomes of measurement to senior management to establish human resource functional effectiveness 108
  • 113. Training Need and Analysis OBJECTIVES TARGET AUDIENCEThis course is designed for personnel who are re- Trainers, Managers, Executives and anyone whosponsible for their staff’s training and development make decisions about training and involved in an-in order to: alysing, designing and implementing organization-• Create strategies to meet organizational and al development plan. departmental needs• Identify the individual training needs and subse- METHODOLOGY quently structure the essential training programs• The use of the TNA as an overall management tool This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays, CONTENT COVERED experiential activities and presentations will be used to assist participants to learn better• An overview of Training and TNA ∗ The purpose, definition & objectives DURATION• The approaches to conducting TNA ∗ The methodologies and process 14 Hours (2 Days) ∗ The stakeholders for successful TNA• The collection of feedback COURSE FEES ∗ The techniques and design of data collection forms• Setting and identifying training needs Direct members : $200/person ∗ Conducting Job Analysis Indirect members : $230/person• Presentation of Training Plan Non–members : $250/person ∗ Selecting and Prioritizing training programs ∗ Writing an overall TNA report All fees quoted are subject to change. 109
  • 114. Dear Sir or Madam; PUBLIC REGISTRATION FORMWe would like to enrol:No Mr./Ms. Designation / Course Date & E-mail Position Venue Company : Address : Tel No. : Fax No. : Email : Contact person: Designation : Direct Member Indirect Member Non-Member Signature & Date : Company Stamp : Total Investment: US $ Exclude All Taxes Please tick where applicable and fax / send the registration form to CAMFEBAWe would like to thank you for making CAMFEBA your choice and look forward to working with you in the future. No 44A Street 320 Sangkat Boeng kengkong III, Khan Chamkar Morn, Phnom Penh. Tel: +855 (23) 222 186 / Email: training@camfeba.com / www.camfeba.com
  • 115. Dear Sir or Madam; IN-HOUSE REGISTRATION FORMWe would like to enrol: Direct Member Indirect Member Non-Member Company : Address : Tel No. : Fax No. : Email :Contact person: Designa- tion : Course Title/Subjects You Want Covered Proposed Duration Proposed Date Proposed Venue Number of Participants ExpectedNo Mr./Ms. Position Cultural Background Experience EducationSignature : Date : Please tick where applicable and fax / send the registration form to the respective offices where the course is being held. No 44A Street 320 Sangkat Boeng kengkong III, Khan Chamkar Morn, Phnom Penh. Tel: +855 (23) 222 186 / Email: training@camfeba.com /www.camfeba.com
  • 116. Our ClientsWith our extensive training, exceptional customer service and facilitation experience, we have designed and deliv-ered training, from multi-nationals through to the small business that include:Association• Association of Cambodia Recruitment Agencies • Artisan DAngkor Co., Ltd. (ACRA) • Cambodia Utilities PTE Ltd.• British Business Association of Cambodia • DYNAMIC Pharma Co., Ltd.• Garment Manufacture Association in Cambodia • Ghim Li (Cambodia) Pte Ltd. (GMAC) • Holcim Group Support (Cambodia) Ltd.• International Business Chamber (IBC) • Quantum Clothing (Cambodia) Ltd.• International Business Club of Cambodia • M & V International Manufacturing Ltd.• Cambodia Handicraft Association (CHA) • Phnom Penh Specialize Economic Zone Co., Ltd.• Cambodia Organic Agriculture Association (CoRAA) • HCC Investment Group• Artisans’ Association Cambodia (AAC) • Southen Gold (Cambodia) Ltd.• Cambodia Community Savings Federation (CCSF) • Meng Ieng Garment Factory Ltd.Automobile • Kampot Cement Co., Ltd.• YAMAHA Motor Cambodia Co., Ltd. • Crown Beverage Cans (Cambodia) Limited• RMA (Cambodia) Co., Ltd • Nan Kuang Garment (Cambodia) Co., Ltd.Bank • Bright Sky Pte Ltd.• ANZ Royal Bank (Cambodia) Ltd. • Nyan Kids (Cambodia) Ltd.• MARUHAN Japan Bank Plc • SBM Cambodia Group Co., Ltd• Maybank Cambodia • Global Apparels Limited• Cambodian Public Bank • United Apparel (Cambodia) Inc• OSK Indochina Bank Limited Gasoline Suppliers• Canadia Bank PLC • TOTAL Cambodge• SBC Bank • Kampuchea Tela Co., Ltd.• Hwang DBS Commercial Bank PLC • Chevron (Cambodia) Limited• KCP Cambodia Insurance & Security• Vattanac Bank • Forte Insurance (Cambodia) PlcConsulting firm • MPA International Ltd.• DFDL Mekong (Cambodia) Co., Ltd. • G4S Security Services (Cambodia) Ltd.• A Plus Consulting Co., Ltd. • Asia Insurance (Cambodia) Plc• Indochina Research Ltd. Logistics and Transportation• Cambodia Skills Development Center (CASDEC) • DHL Express (Cambodia) Limited• HR Inc. Cambodia • Cambodia Air Traffic Service (CATS)• International Media & Consulting Group (IMS) • Cambodia Airport Management Service• BUN & Associates- Attorneys at Law • Maersk (Cambodia) Ltd• BNG Legal • Toll (Cambodia) Co., Ltd• Sciaroni & Associates • SDV Cambodge Ltd• KPMG Cambodia Ltd • MPP Travel & Tour• ACS Capital Corperation Limite • Narita Logistics & Services Co., Ltd. (CATS)• BDLink (Cambodia) Co., Ltd • APL Cambodia Co., Ltd.• Net Design Architect & Construction • Geolink Group Co., Ltd.• Great Alliances • Mitsui O.S.K (Cambodia) Co., Ltd.• AAA Cambodia Ltd • Ming Da Foot wear Industrial Co.,LtdConsumer Packaged goods • Bright Sky Pte Ltd• British American Tobacco (Cambodia) Limited • JIT Textiles Limited• Cambodia Brewery Limited (CBL) • Maurea Garments (Factory) • Modern Plastic & Packaging Cambodia• Cambrew Ltd. • Cosmotextile• ACE Apparel Co., Ltd. • Can Sports Shoes• Kingdom Breweries (Cambodia) Ltd. • Hoimeng Garment• Crown Beverage Cans (Cambodia) Limited (CBC) • Great Union Garment (Cambodia) Ltd., • MediGroup Asia Ltd
  • 117. Our ClientsWith our extensive training, exceptional customer service and facilitation experience, we have designed and deliv-ered training for over one hundred of different organizations/companies, from multi-nationals through to thesmall business that include:Microfinance Institution Telecommunication/Technology• Prasac Micro Finance Institution • Hello Axiata Company Limited• Sathapana Limited • Ezecom• Seilanithih Limited • CamGSM Co., Ltd. (Mobitel)• Samic Limited • Mfone Co., Ltd.• Amret Co., Ltd. • Alcatel ( ALCATEL-LUCENT)• Thaneakea Phum (Cambodia) Ltd. • Applifone Co., Ltd. (Star Cell)• Chamroeun Microfinance Limited • Cambodia Advance Communications Co., Ltd• Credit Microfinance Institution • First Cambodia Co., Ltd.• Angkor Microfinance (Kampuchea)(AMK) • Latelz Co., Ltd.• Intean Poalroath Rongroeurng Ltd (IPR) • ZTE HK (Cambodia) Co., Ltd.• VisionFund (Cambodia) Hotel & RestaurantNGO • Holiday Villa Hotel• Khmer HIV/AIDS NGO Alliance (KHANA) • Hagar Catering & Facilities Management Co., Ltd.• Pact Cambodia • Cambodia Country Club Co., Ltd. (CCC)• Population Services International (PSI) • Sunway Hotel Phnom Penh• Pour un Sourire dEnfant (PSE) • Raffle Hotels & Resorts, Cambodia• Digital Divide Data (DDD) • Angkor Palace Hotel• Youth for Peace Organization • InterContinental Phnom Penh• SNV Netherlands Development Organization • La Résidence D’Angkor• Idea at Work Organization • Phnom Penh Hotel• World Vision (Cambodia) • Ree Hotel• Adventist Development and Relief Agency (ADRA) • FCC Angkor Hotel, Restaurant & Spa• Ayuda Intercambio Desarrollo (AIDA) • Alila Soteha Hotel• Cambodia Civil Society Partnership (CCSP) • Le Meridien Angkor• Voluntary Service Overseas (VSO) • Sofitel Angkor Puketra• WorldFish Center • Tara Angkor Hotel• Cambodia Global Action • Angkor Star Hotel• Bridges Across Borders Cambodia • Lin Ratanak Angkor• NGO Committee on the Rights • Hotel Cambodia of the Child (NGOCRC) • Shinta Mani• Khmer Youth Association • Sokha Angkor Resort• Banteay Srei • Pacific Hotel & Spa• Fauna & Flora International • Somadevi Angkor Hotel & Spa• Forum Syd Organization • Le Residence d’Angkor• WWF Greater Mekong • Paradise Angkor Hotel• GRET CAMBODIA • Cambodiana Hotel Phnom Penh• RHAC • Himawari Hotel Apartment• Center for Khmer Studies` • Angkor Village• Marie Stopes International Cambodia • Ha Tien Vegas Entertainment Resort• Handicap International Belgium Public Sector• Plan International Cambodia • Ministry of Interior• NDI • Ministry of Labor and Vocational Training (MoLVT)• Medecins Sans Frontieres France • Phnom Penh Water Supply Authority• Geres Cambodia • DFGG (Project) _ MoI• Cambodia Movement for Health • Ministry of Commerce• Damco Cambodia Ltd UN Organization • United Nations Children’s Fund (UNICEF) • International Labor Organization (ILO)
  • 118. Our ClientsWith our extensive training, exceptional customer service and facilitation experience, we have designed and deliv-ered training for over one hundred of different organizations/companies, from multi-nationals through to thesmall business that include:Other• AZ Group of Companies• Bonna Realty Group• Bayer Cambodia• Chenda Polyclinic• Comin Khmere Co., Ltd.• DKSH (Cambodia) Ltd.• Dufry (Cambodia) Ltd.• Zuellig Phama Cambodia• Unilever (Cambodia) Ltd.• Northbridge International School Cambodia• Mong Reththy Investment• CPC (Cheda Poly Chinic)• International SOS• CMCW Cambodia Co.,Ltd• Royal Angkor International Hospital• Arjuni• Cambodia Air Traffic Service (CATS)• Catholic Church Student CenterGrand Twins International (Cambodia) Ltd.• Institut de Technologie du Cambodge• Good Hill Enterprise Cambodia• C.P.CAMBODIA CO.,LTD
  • 119. CAMFEBA OFFICE’S LOCATION MAPAddress: No 44A, Street 320, Sangkat Boeng Kengkong III, Khan Chamkar Morn, Phnom Penh. Tel: +855 (23) 222 186, Fax: +855 (23) 222 186, Email: training@camfeba.com Website: http://www.camfeba.com
  • 120. CAMBODIAN FEDERATION OF EMPLOYERS AND BUSINESS ASSOCIATIONS (CAMFEBA)Address: No 44A, Street 320, Sangkat Boeng KengkongIII, Khan Chamkar Morn, Phnom Penh.Tel: +855 (23) 222 186, Fax: +855 (23) 222 186E-mail: training@camfeba.comWebsite: http://www.camfeba.com Designed By: Mr. Sao Sovan