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Athol Hill Engineering Informatics Enterprise Content Management (ECM)
SAP ECM – Content and Business Processes in Your UI of Choice Voice MS Office Duet Mobile Portal Forms RSS RFID SAP NetWeaver Business Process Platform Home Grown/ ISV SAP Biz Partner Sub-sidiary Process Components Enterprise Service Repository xApps Composites powered by SAP NetWeaver Muse
“ Enterprise Content Management is the technologies, tools, and methods used to capture, manage, store, preserve, and deliver content across an enterprise. At the most basic level, ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.” www.aiim.org
The main elements of ECM are:
SAP - Enterprise Content Management Knowledge Management (General Content Management & Services) Solution Overview of SAP SAP DMS (Process oriented Content Management) NetWeaver Portal Collaboration Framework NetWeaver Web AS (Adobe Output & Interactive Forms, Search, Records Management, BPM/Workflow, KPro Server, Content Server, …) Other Repositories (CRM, BI, Windows File System, WebDAV, Websites …) KM Connector DMS Connector 3rd Party Services: Imaging/ Scanning, Archiving, WCM, Extended Form Services…
SAP ECM Components ECM Component SAP Solution Portal SAP Enterprise Portal in NetWeaver Collaboration SAP NetWeaver Collaboration including Collaboration Rooms, C-Projects Suite, Integration with third party IM solutions Web Content Management SAP NetWeaver KM – Not fully WCM (also partner solutions) Document Management SAP DMS and SAP RMS and SAP NetWeaver KM with document level collaboration plus independent SAP repositories e.g. BI, CRM etc. Records Management SAP RMS in SAP NetWeaver Document Archiving and Retreival Can interface to 3 rd party-solutions for SAP K-Pro solutions e.g. SAP DMS Document Imaging SAP DMS, SAP RMS and ArchiveLink can interface to 3 rd party-solutions Business Process Management SAP Business Workflow (NetWeaver), SAP NetWeaver XI SAP NetWeaver KM, SAP NetWeaver Ad-Hoc Workflow, Forms Management SAP Interactive Forms by Adobe in NetWeaver, SAP Smart Forms (NetWeaver), SAP NetWeaver KM (XML forms), Federated Search SAP Enterprise Search
Save file directly out of application via „Save as“
SAP ECM - Save Files within an Application (SAP DMS)
SAP ECM - Save mails (message) (SAP DMS) Save Outlook mails directly in Easy Document Management (also with drag&drop)
SAP ECM – SAP Records Management System (SAP RMS)
SAP ECM - Manage Electronic Records - Vertical Application (SAP RMS) t ransa c tion s Web C ontent M aterial Bill Master Data Customer Business Objects Notes Scanned Documents D esktop Doc ument s R eports Archived D o c ument s e.g. Outbound Documents Process Information Typical Content Fax and E-Mail Interactive Forms Documents Processes Data Records/ Applications
SAP ECM - SAP RMS Example: Record Consists of ... Personal Data
General correspondence Business data Contract data Work reference Cautions
SAP ECM - ArchiveLink- Imaging and scanning Material Quote/Invoice Employees Print Lists Outgoing Documents Business Objects Originals, Stored documents Incoming Documents Customer Contacts Integration of Business Objects and Business Documents Assignment ArchiveLink
Document Finder (additional interface to an external Content Server)
Print Lists Incoming Documents Outgoing Documents Non SAP Documents
SAP ECM – SAP Interactive Forms by Adobe - Overview
Natural look and feel
Distribute via email / Portal (online & offline)
Apply digital signature
Print l ocally
Be part of a work flowed business process
Structured data in XML
Pre-filled application values
Pre-filled list boxes, help values, …
Automatic data extraction and integration in application
SAP ECM – Standard Use (pre-delivered) in SAP Solutions Roadmap Contextual Assistance Interactive Form Object Navigation Buttons
SAP ECM – KM Search & Classification Capabilities
Attributes incl. Properties
Different search modes
Linguistic: use stem of query term for searching
Fuzzy: Search error tolerant
Wildcard Search, using * or ?
Phrase search for complex expressions
Highlighting / HTML conversion / links to maintained keywords
Federated search (usage of other search engine indices)
Search for similar documents (‚See also‘)
Automatic classification of documents into categories for taxonomies
Additional Virtual views of content
Example: Search results in SAP Enterprise Portal 6.0
SAP ECM - Search across multiple document repositories
SAP ECM – Enterprise Search - How Do You Search Today ? Document Repositories Reports (e.g. BI) Websites (Internal or Internet) Supplier directory Invoices Financial data IT Overhead: 6x different search engines User Overhead: 6x same search query in different UIs
SAP ECM – Enterprise Search - Benefits Document Repositories Reports (e.g. BI) Websites (Internal or Internet) Supplier directory Invoices Financial data IT Benefit: Streamlined maintenance User Benefit: One query for all sources Enterprise Search provides search through all connected sources: Either by using SAP‘s search and classification engine TREX or by connecting 3rd party search engines
Find out that it is a pump with material number 1013362…
At the same time find any documents about it
At the same time find any orders ordering it
At the same time find a Blog where a customer discusses it
OR specify one of the above
Navigate to the Contact, Document or Business Object directly from the search via GUI, Specific Portal Page etc.
SAP ECM – SAP Enterprise Search SAP NetWeaver 2004s Structured Data Unstructured Data BO = Business Object Rep = Document Repository Docs = Documents SAP Enterprise Portal GUI Rep 1 Rep 2 Rep 3 Knowledge Management (KM) Repository Framework Docs SAP Application with own search implementation Docs Docs BO 1 BO 2 BO 3 SAP Enterprise Portal Search and Classification (TREX) SAP Application SAP Application GUI GUI Search Engine Service (SES) BO 4 BO 5 BO 6 BO 7 BO 8 BO 9 Search and Indexing Framework
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