XRM: One step closer to true Omnichannel #atcomnext

•

1 like•547 views

The presentation of Jason kataropoulos, Head of Consulting Services at ATCOM on the occasion of ATCOM Next, the annual event of ATCOM for its clients and partners.

Business

“CLICK & COLLECT”
THE MOST PRIMITIVE ECOMMERCE PRACTICE
TIME TO THINK BEYOND

GREAT CUSTOMER EXPERIENCES
SATISFY OBJECTIVES
EFFORTLESS
PERSONAL
MEET EXPECTATIONS
ACROSS
CHANNELS

CROSS CHANNEL
CUSTOMER IDENTITY
AWARENESS
THE MISSING PIECE

BEACONS
MOBILE APP
ONLINE ANALYTICS
OFFLINE ANALYTICS
COLLECT DATA

ANALYTICS
SEGMENTATION – NURTURING – AUTOMATIONS
CROSS CHANNEL EXPERIENCES
CRM
PERSONAL

DYNAMICS CRM
SOCIAL ENGAGEMENT
DYNAMICS CRM ONLINE
DYNAMICS MARKETING
POWER BI

Viewers also liked

PayPal cases in CEE- Dimitris MiliotisAtcom SA

Connecting the Dots: Chasing Sales across Devices #atcomnextAtcom SA

(Cash)Back to the Future_ATCOM Next Atcom SA

The death of Digital agencies #atcomnextAtcom SA

E-payments & Conversion Rates- Katerina KaragianniAtcom SA

Disrupting Digital Experience #atcomnextAtcom SA

Integrating Online & Offline- Kostas MantziarisAtcom SA

Media Markt Paypal Experience- Spyridon XenosAtcom SA

PayPal vision executing in Greece- Ganna YevtushenkoAtcom SA

Aegean Airlines - A case studyAtcom SA

Personalized. Predictive. Intelligent. #ATCOMNextAtcom SA

Becoming a Digital Business with Microsoft Services_ATCOM NextAtcom SA

What if next is now? Or the Future (of travel) is closer than we think?_ATCOM...Atcom SA

What's in a moment? @Microsoft Retail Business in the Digital Era eventAtcom SA

Digital Marketing is Dead – It takes Experience Marketing to Create Lifetime ...Atcom SA

Viewers also liked (15)

PayPal cases in CEE- Dimitris Miliotis

Connecting the Dots: Chasing Sales across Devices #atcomnext

(Cash)Back to the Future_ATCOM Next

The death of Digital agencies #atcomnext

E-payments & Conversion Rates- Katerina Karagianni

Disrupting Digital Experience #atcomnext

Integrating Online & Offline- Kostas Mantziaris

Media Markt Paypal Experience- Spyridon Xenos

PayPal vision executing in Greece- Ganna Yevtushenko

Aegean Airlines - A case study

Personalized. Predictive. Intelligent. #ATCOMNext

Becoming a Digital Business with Microsoft Services_ATCOM Next

What if next is now? Or the Future (of travel) is closer than we think?_ATCOM...

What's in a moment? @Microsoft Retail Business in the Digital Era event

Digital Marketing is Dead – It takes Experience Marketing to Create Lifetime ...

Similar to XRM: One step closer to true Omnichannel #atcomnext

AWS Keynote II - AWS New Services Showcase: Connecting the DotsAmazon Web Services

CRM in Sales ManagementShahzad Khan

Kantara Initiative - Connecting a More Trustworthy Internetkantarainitiative

Describe and Improve your Business ModelAlexander Osterwalder

Business Model Tempcgiardini

How Transparency Drives Growth in the World of Always-On MarketingMartech Alliance

IAM to IRM: The Shift to Identity Relationship Management in a Device-Rich an...ForgeRock

GraphDay Stockholm - Graphs in the Real World: Top Use Cases for Graph DatabasesNeo4j

[Cryptica 22] Intellya’s AI CORE bringing value to businesses: the power of C...DataScienceConferenc1

LSA19: Is Your Business Ready for Voice Search? Localogy

Digital Platforms - Scott ShawThoughtworks

AWS Keynote II - New Services Showcase: Connecting the DotsAmazon Web Services

Omni-channel Loan management Software - Cloud and SaaS ICFAI Business School

Continuous delivery of Sitecore on Azure using VSTS at a bank from 1737Geert van der Cruijsen

Using behavioral data to solve the account takeover problem for online retailersRan Wasserman

Digital Transformation: Thinking Beyond CRMSAP Customer Experience

Identity Relationship Management: The Community RevolutionForgeRock

Blubird v1.1Manuel Noirfalise

20140704 Fast and Furious Customer Journey Mapping Oracle BanksWerbeplanung.at Summit

SAPhybris: Brian WalkerGamePlanConference

Similar to XRM: One step closer to true Omnichannel #atcomnext (20)

AWS Keynote II - AWS New Services Showcase: Connecting the Dots

CRM in Sales Management

Kantara Initiative - Connecting a More Trustworthy Internet

Describe and Improve your Business Model

Business Model Temp

How Transparency Drives Growth in the World of Always-On Marketing

IAM to IRM: The Shift to Identity Relationship Management in a Device-Rich an...

GraphDay Stockholm - Graphs in the Real World: Top Use Cases for Graph Databases

[Cryptica 22] Intellya’s AI CORE bringing value to businesses: the power of C...

LSA19: Is Your Business Ready for Voice Search?

Digital Platforms - Scott Shaw

AWS Keynote II - New Services Showcase: Connecting the Dots

Omni-channel Loan management Software - Cloud and SaaS

Continuous delivery of Sitecore on Azure using VSTS at a bank from 1737

Using behavioral data to solve the account takeover problem for online retailers

Digital Transformation: Thinking Beyond CRM

Identity Relationship Management: The Community Revolution

Blubird v1.1

20140704 Fast and Furious Customer Journey Mapping Oracle Banks

SAPhybris: Brian Walker

Recently uploaded

Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras

8447779800, Low rate Call girls in Uttam Nagar Delhi NCRashishs7044

8447779800, Low rate Call girls in Shivaji Enclave Delhi NCRashishs7044

International Business Environments and Operations 16th Global Edition test b...ssuserf63bd7

8447779800, Low rate Call girls in New Ashok Nagar Delhi NCRashishs7044

Call Us ➥9319373153▻Call Girls In North GoaCall girls in Goa, +91 9319373153 Escort Service in North Goa

Cybersecurity Awareness Training Presentation v2024.03DallasHaselhorst

Darshan Hiranandani [News About Next CEO].pdfShashank Mehta

Kenya Coconut Production Presentation by Dr. Lalith Pereraictsugar

Fordham -How effective decision-making is within the IT department - Analysis...Peter Ward

Guide Complete Set of Residential Architectural Drawings PDFChandresh Chudasama

The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxmbikashkanyari

No-1 Call Girls In Goa 93193 VIP 73153 Escort service In North Goa Panaji, Ca...Call girls in Goa, +91 9319373153 Escort Service in North Goa

PB Project 1: Exploring Your Personal BrandSharisaBethune

Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Servicecallgirls2057

Market Sizes Sample Report - 2024 EditionMintel Group

Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!Doge Mining Website

PSCC - Capability Statement PresentationAnamaria Contreras

Ten Organizational Design Models to align structure and operations to busines...Seta Wicaksana

8447779800, Low rate Call girls in Saket Delhi NCRashishs7044

Recently uploaded (20)

Memorándum de Entendimiento (MoU) entre Codelco y SQM

8447779800, Low rate Call girls in Uttam Nagar Delhi NCR

8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR

International Business Environments and Operations 16th Global Edition test b...

8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR

Call Us ➥9319373153▻Call Girls In North Goa

Cybersecurity Awareness Training Presentation v2024.03

Darshan Hiranandani [News About Next CEO].pdf

Kenya Coconut Production Presentation by Dr. Lalith Perera

Fordham -How effective decision-making is within the IT department - Analysis...

Guide Complete Set of Residential Architectural Drawings PDF

The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx

No-1 Call Girls In Goa 93193 VIP 73153 Escort service In North Goa Panaji, Ca...

PB Project 1: Exploring Your Personal Brand

Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service

Market Sizes Sample Report - 2024 Edition

Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!

PSCC - Capability Statement Presentation

Ten Organizational Design Models to align structure and operations to busines...

8447779800, Low rate Call girls in Saket Delhi NCR