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Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service
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Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service

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Chloe Morton, Head of Therapeutic Services and Online Support, CyberMentors …

Chloe Morton, Head of Therapeutic Services and Online Support, CyberMentors

Discover the benefits of delivering information, advice and support services online

Learn from one organisations leading practice example in delivering counselling services online and hear from young people about the benefits it can bring

Exploring and managing the risks associated with online service provision

Learn how to effectively tailor and engage your service users long term

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  • Summarise service and what we do
  • Transcript

    • 1. Delivering online information, advice and support
    • 2. The benefits of using Social Media
    • 3. For ID = 1 widget picture
      Individual and organisation wide benefits
    • 4. Using technology for your audience
    • 5. Our CyberMentors
    • 6.
    • 7. Key elements of the online intensive intervention model
      • Tailoring the service to the individual through a range of therapeutic tools and intervention methods
      • 8. Preventative as well as intervention based
      • 9. Expert intervention
      • 10. Accessibility
      • 11. Empowerment
      • 12. Evidence based
    • Outcomes
      CyberMentors platform
      1.3 million unique users
      How mentoring helped:
      Felt like they had a friend
      Able to tell someone for the first time
      Understood what they were going through
      Counselling
      Over 100,000 therapeutic interventions with a counsellor
      Around 9,000 young people have been supported through contracted mentoring/counselling
      Top three benefits:
      can arrange counselling at the right time for them
      Prefer online than face to face
      Opening up at their own pace
    • 13. Rosie’s Story
    • 14. Risks and risk management
      Generic Risks
      Online Specific
      Audience specific
    • 15. Safeguarding our online platforms
      Two thirds of open cases are between 11-16 years of age
      Majority of cases are referred between 20:00-02:00
      ½ of all cases result in an external referral, the majority to the emergency services
      ¾ of young people had no existing support
    • 16. Long term engagement
      Ensure appropriateness of service
      Evaluation
      Hearing from your audience
      Sustainable model
      Technology
    • 17. Questions?Chloe.morton@beatbullying.org

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