Delivering online information, advice and support<br />
The benefits of using Social Media<br />
For ID = 1 widget picture<br />Individual and organisation wide benefits<br />
Using technology for your audience<br />
Our CyberMentors<br />
Key elements of the online intensive intervention model<br /><ul><li>Tailoring the service to the individual through a ran...
Preventative as well as intervention based
Expert intervention
Accessibility
Empowerment
Evidence based</li></li></ul><li>Outcomes<br />CyberMentors platform<br />1.3 million unique users<br />How mentoring help...
Rosie’s Story<br />
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Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service

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Chloe Morton, Head of Therapeutic Services and Online Support, CyberMentors

Discover the benefits of delivering information, advice and support services online

Learn from one organisations leading practice example in delivering counselling services online and hear from young people about the benefits it can bring

Exploring and managing the risks associated with online service provision

Learn how to effectively tailor and engage your service users long term

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  • Summarise service and what we do
  • Delivering online information, advise and support: a leading practice case study in managing a online therapeutic service

    1. 1. Delivering online information, advice and support<br />
    2. 2. The benefits of using Social Media<br />
    3. 3. For ID = 1 widget picture<br />Individual and organisation wide benefits<br />
    4. 4. Using technology for your audience<br />
    5. 5. Our CyberMentors<br />
    6. 6.
    7. 7. Key elements of the online intensive intervention model<br /><ul><li>Tailoring the service to the individual through a range of therapeutic tools and intervention methods
    8. 8. Preventative as well as intervention based
    9. 9. Expert intervention
    10. 10. Accessibility
    11. 11. Empowerment
    12. 12. Evidence based</li></li></ul><li>Outcomes<br />CyberMentors platform<br />1.3 million unique users<br />How mentoring helped:<br />Felt like they had a friend<br />Able to tell someone for the first time<br />Understood what they were going through<br />Counselling<br />Over 100,000 therapeutic interventions with a counsellor<br />Around 9,000 young people have been supported through contracted mentoring/counselling<br />Top three benefits:<br />can arrange counselling at the right time for them<br />Prefer online than face to face<br />Opening up at their own pace<br />
    13. 13. Rosie’s Story<br />
    14. 14. Risks and risk management<br />Generic Risks<br />Online Specific<br />Audience specific<br />
    15. 15. Safeguarding our online platforms<br />Two thirds of open cases are between 11-16 years of age<br />Majority of cases are referred between 20:00-02:00<br />½ of all cases result in an external referral, the majority to the emergency services<br />¾ of young people had no existing support<br />
    16. 16. Long term engagement<br />Ensure appropriateness of service<br />Evaluation <br />Hearing from your audience<br />Sustainable model<br />Technology<br />
    17. 17. Questions?Chloe.morton@beatbullying.org<br />
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