The most difficult decisions our customers face are not related to architecture, code or infrastructure. The most difficult decision they have to make is which products and features to build next.
We have developed a suite of tools that enable product managers and marketers to quickly survey their customers and determine which products and services they should be offering. Built on the SalesForce platform, we make it easy to gather feedback from all CRM contacts or specific segments of contacts. Surveys can be automatically triggered by activities like customer service interactions or a sale or can be sent manually. All the data and reporting stays in Salesforce no need to use external survey tools. We use Net Promoter Score and the Kano Model to interpret the results of your surveys and make recommendations for the new products or services your customers want.
Aspenware Customer Research is the easiest way to understand your customers needs.