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Evaluation Of Online Environment

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Transcript

  • 1. Asma Al-Moqbali Fatma Al-Abri
  • 2.  
  • 3.
    • Overview
    • Purpose
    • Questions
    • Instruments
    • Participants
    • Results
    • Advantages of Technology
    • Limitations of Technology
    • References
  • 4.
    • Vbulletin Company:
      • Sells software that is a platform for forums
      • Located in the UK, but has a website for sales and support
  • 5.
    • This evaluation paper explores the level, kind and quality of support provided by Vbulletin company for its licensed users.
  • 6.
    • What are the support services provided from Vbulletin company to its users?
    • Are the support services effective in the way that they are serving their purpose?
  • 7.
    • Checklist (based on Badrul Khan model):
    • http:// www.surveyconsole.com/console/TakeSurvey?id=569588
    • Interview (developed by brainstorming and browsing some online support services); http :// www.surveyconsole.com/console/TakeSurvey?id=570390
  • 8.
    • External Evaluators, we played this role by applying the checklist items to the support services provided by the company.
    • A licensed user, who was the interviewee in this research
  • 9.
    • Results indicate that the company provides a variety of support services for its users through various means, which are online ticket system. e-mail, discussion forums, telephone, fax and mail.
    • The user seems to be satisfied of the support services provided by the company in terms of getting fast online help, recent software updates and electronic manual.
  • 10.
    • Providing various means for support to ensure the accessibility.
    • Providing a user manual to enable users using features of the software
    • The round-clock availability of support
    • The fast responses for users' questions
    • Providing FAQ available online
  • 11.
    • No instructions for troubleshooting in advance
    • High level of English Language
    • High level of technical instructions
  • 12.
    • Khan, B. (2005). Managing E-learning Strategies . California, United States: Idea Group Inc.
    • Vbulletin Company:
      • www.vbulletin.com
    • Survey Console Website:
      • www.surveyconsole.com