1. VISUALIZE
COLLECT
ALERT
Define real time alerts for your employees when customer responses fall below your
standard. You decide when alerts are sent and who receives which alerts.
ACT
Turn negative experiences into positive memories in real time. From real time
responses to individual customers to improvements to your long term business
performance, change the way you respond to customer feedback.
Real Feedback. Real Time.
THE DASHBOARD
Real Time Results
Know the current
state of customer
experience every time
you login, with up to
the minute results.
Feedback
Touchpoints
Map out your
organization to easily
identify your customer
service touchpoints.
Objective-Oriented
Categorize your
surveys and questions
by objectives, leading
to analysis for your
specific goals.
Follow-Up: Provide opportunities for customers to give contact information
Your Branding: Design your survey with your logos, tag lines and messaging
Timing Options: You decide how long participants have to respond to each question
Fully Responsive
Send surveys that
can be viewed
beautifully on mobile
devices and desktop
computers.
Automatic daily and weekly reports with advanced modules let you customize
your reports. Combine different modules to capture information that is most
relevant to different employees. For real time progress, your dashboard displays
up to the minute analysis.
4+ Question Types: Ask a variety of questions to capture a diverse set of responses
ANALYZE
Real Time Edits: Change an entire survey, one question or even just a spelling error
You choose your objectives and create questions to collect feedback. Feedbox does the
analysis and reporting. With Feedbox, actionable results are at your finger tips.
www.feedboxcem.com