Basic communication-skills

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Basic communication-skills

  1. 1. Basic Communication SkillsPresented bywww.thedestinymaker.com
  2. 2. Basic Communication SkillsField of ConsciousnessESTABLISHING RAPPORT
  3. 3. Basic Communication SkillsHow do you go about EstablishingRapport? You need Self-Confidence You must Understand People You must be Enthusiastic You must make Eye Contact You must be Interested in them
  4. 4. Basic Communication SkillsHearingSeeingSmellTouchTasteCommunication is a Series of Experiences of
  5. 5. Basic Communication SkillsCommunication - Meaning Communication is a dynamic process… through this process we convey a thoughtor feeling to someone else. how it is received depends on a set ofevents, stimuli, that person is exposed to. how you say what you say plays animportant role in communication.
  6. 6. Basic Communication SkillsTOTAL COMMUNICATION PROCESSReading16%Writing9% Speaking30%Listening45%
  7. 7. Basic Communication SkillsLEVELS OF COMMUNICATION VERBAL Intra verbal: intonation of word and sound Extra verbal verbal: implication of words andphrases, semantics NON-VERBAL Gestures Postures Movements SYMBOLIC
  8. 8. Basic Communication SkillsBarriers in Communication(that have to do with the COMMUNICATOR) Unwillingness to say things differently Unwillingness to relate to othersdifferently Unwillingness to learn new approaches Lack of Self-Confidence Lack of Enthusiasm Voice quality Prejudice
  9. 9. Basic Communication SkillsBarriers in Communication(that have to do with the COMMUNICATOR) Disagreement between verbal andnon-verbal messages Negative Self Image Lack of Feedback Lack of Motivation and Training Language and Vocabulary Level Lack of Self Awareness
  10. 10. Basic Communication SkillsBarriers in Communication(that have to do with the RECEIVER) Selective Perception Unwillingness to Change Lack of Interest in the Topic/Subject Prejudice & Belief System Rebuttal Instincts Personal Value System Here-and-Now internal & externalfactors
  11. 11. Basic Communication SkillsExternal Barriers inCommunication Environment The venue The effect of noise Temperature in the room Other People – Status, Education Time
  12. 12. Basic Communication Skills5 Basic reasons we Do Not Listen Listening is Hard Work Competition The Rush for Action Speed differences (120 wpm v/s 360wpm) Lack of Training
  13. 13. Basic Communication Skills4 Levels of Listening The Non-Listener The Marginal Listener The Evaluative Listener The Active Listener
  14. 14. Basic Communication SkillsImproving Listening Skills By not being Preoccupied Being Open Minded & Non Defensive Minimizing Interruptions Effective Listening is:Hearing, interpreting whennecessary, understanding themessage and relating to it. By Asking Questions
  15. 15. Basic Communication SkillsCOMMUNICATION 7% WORDS Words are only labels and the listeners put theirown interpretation on speakers words 38% PARALINGUISTIC The way in which something is said - theaccent, tone and voice modulation is importantto the listener. 55% BODY LANGUAGE What a speaker looks like while delivering amessage affects the listener’s understandingmost.
  16. 16. Basic Communication SkillsTYPES OF BODY LANGUAGERemember that you are dealing with “PEOPLE” (P)OSTURES & GESTURES How do you use hand gestures? Stance? (E)YE CONTACT How’s your “Lighthouse”? (O)RIENTATION How do you position yourself? (P)RESENTATION How do you deliver your message? (L)OOKS Are your looks, appearance, dress important? (E)PRESSIONS OF EMOTION Are you using facial expressions to express emotion?
  17. 17. www.thedestinymaker.comArvind RaiAstrology & Vastu Expert+91 7709240111

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