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The Behaviour of Conversations Knowledge Cafe

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Exercises in how to constructively converse about behaviours and their impacts on culture and team dynamics. When was the past time you had fun exchanging views about behavioural impacts?

Exercises in how to constructively converse about behaviours and their impacts on culture and team dynamics. When was the past time you had fun exchanging views about behavioural impacts?

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  • 1. Metaphor Behavioural Interactions The Behaviour of Conversations Arthur Shelley, Intelligent Answers & OZAN* Gurteen Knowledge Community Cafe 2nd July 2012* OZAN is the Organizational Zoo Ambassadors network An international professional development group collaborating on application of metaphor to enhance performance outcomes © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 1
  • 2. Start at the END: why are we here? Desired Outcomes WHY WHO VALUE WHAT HOW PEOPLEWHEN PROCESS TOOLS Shelley 2011 www.organizationalzoo.com/blog © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 2
  • 3. Conversations that Matter © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 3
  • 4. Zoo Leadership Styles Lion Aggressive Command and Control Territorial Charismatic or ego-driven  Leads by fear© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source isacknowledged. Permission of the author required for commercial use. 4
  • 5. Zoo Leadership Styles Eagle Inspirational Above the mire Great long range vision Rapid action on opportunities Great instinct Strategic  Leads strategically with vision© Arthur Shelley 2011 under Creative Commons License. Available for public use providedsource is acknowledged. Permission of the author required for commercial use. 5
  • 6. Zoo Leadership Styles Hyena Decision making Action orientation Delivery under pressure Innovative sourcing and application of resources  Leads output generation© Arthur Shelley 2011 under Creative Commons License. Available for public use providedsource is acknowledged. Permission of the author required for commercial use. 6
  • 7. Zoo Leadership Styles Unicorn “Perfect” Grip on reality? Reliability?  Think they lead everyone© Arthur Shelley 2011 under Creative Commons License. Available for public use providedsource is acknowledged. Permission of the author required for commercial use. 7
  • 8. Zoo Leadership Styles Bee Collaborative Assumes specific role Everything for the hive  Leads teamwork© Arthur Shelley 2011 under Creative Commons License. Available for public use providedsource is acknowledged. Permission of the author required for commercial use. 8
  • 9. Zoo Leadership Styles Gibbon Social leadership Morale and enthusiasm Relationships and culture Defuse tension  Leads social capital© Arthur Shelley 2011 under Creative Commons License. Available for public use providedsource is acknowledged. Permission of the author required for commercial use. 9
  • 10. Choose your animal appropriatelyBehaviour is YOUR choiceThe more versatile you can be and the better you understand and relate toothers, the more successful you will be. © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 10
  • 11. Conversation 1: Team Behavioural Profiling • Select 5 characters that contribute positively to team dynamics • Select 5 characters that negatively impact on team behaviour • Discuss strengths and weakness of the teams ? ? ? ? ? ? ? ? ? ? © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 11
  • 12. Relationships and knowledge transfer © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 12
  • 13. Reflective Impact Diary© Arthur Shelley 2011 under Creative Commons License. Available for public use providedsource is acknowledged. Permission of the author required for commercial use. 13
  • 14. Behavioural DNA perspectives Positive contribution Negative contribution © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 14
  • 15. Conversation 2: Diversity and behaviour in context exerciseCore (Expected) Behaviours Zoo Zoo Zoo Zoo Zoo Character? Character? Character? Character? Character?Accepted (Desired) Behaviours Zoo Zoo Zoo Zoo Zoo Character? Character? Character? Character? Character?Tolerated Behaviours Zoo Zoo Zoo Zoo Zoo Character? Character? Character? Character? Character?Rejected (Not tolerated) Behaviours Zoo Zoo Zoo Zoo Zoo Character? Character? Character? Character? Character? © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 15
  • 16. Example Output: Context Behaviours 16
  • 17. Wide range of conversationsZoo metaphor has been successful applied in:• Restructures, acquisitions & mergers• Leadership development & mentoring• Performance appraisals• Team forming & storming• Project review, lessons learnt & risk analysis• Options assessment and brainstorming• Reverse brainstorming & creative role plays• …and more.. © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 17
  • 18. © Arthur Shelley 2009 under Creative Commons License. Available for public use provided A fresh view of your organisationsource is acknowledged. Permission of the author required for commercial use. 18
  • 19. Behavioural diversity and Matching © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 19
  • 20. Circles of influence Do you behave differently in each of these environments? What about sub-contexts within these? Extended family FAMILY YOU© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source isacknowledged. Permission of the author required for commercial use. 20
  • 21. Contact Arthur Shelley arthur@organizationalzoo.com FREE behavioural profile www.organizationalzoo.com/profiler Insights into behaviours www.organizationalzoo.com/blog www.organizationalzoo.com/ZooTube Consulting and mentoring www.intelligentanswers.com.au Ph +61 413 047 408 @Metaphorage #OrgZoo© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source isacknowledged. Permission of the author required for commercial use. 21