Value Reference Model - Information and Knowledge Mgt

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The information and knowledge management process are described using an enterprise architecture tool.

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Value Reference Model - Information and Knowledge Mgt

  1. 1. Value Reference Model Information & Knowledge Management
  2. 2. Executing - Auxiliary Services Value Reference ModelPlanning Governing Executing Business Human Product Supply Chain Auxiliary Services Resource Development Services Services Services
  3. 3. Auxiliary Services Auxiliary ServicesCustomer IT Services Organizational F&A Quality System QualityRelations Intelligence Service AssuranceServices Service Service
  4. 4. IT Services IT ServicesBusiness IT Planning Systems IT User IT Lifecycle / IT Infrastructure Information IT SecurityAnalysis Deploying Supporting Change Maintaining Handling Assuring Managing
  5. 5. IT Planning IT PlanningUser Reqmts New IT Plan Disaster Analyzing Technology Developing Recovery Analyzing Planning
  6. 6. IT Services IT ServicesBusiness IT Planning Systems IT User IT Lifecycle / IT Infrastructure Information IT SecurityAnalysis Deploying Supporting Change Maintaining Handling Assuring Managing IT Systems Developing Systems Maintaining
  7. 7. Developing IT Systems ITPlanning Develop In-House IT Needs Systems to be Developed IT Systems DevelopingDecide to Make or to Buy Systems to be Acquire Solutions Purchased Awarness & Strategy
  8. 8. Develop In-house Systems Engineering Process Expertise Mgt Develop WFMS Manage Systems SystemsDevelop Security System Situational Releases Implementing Awarness) Develop Corporate Portal
  9. 9. Systems Engineering Process Concept of System Validation Plan Acceptance Testing SW Beta- Operations TestingURD (ConOps) Test Feedback System System Testing System Verification Plan Specification Subsystems SRD Test Feedback Integrating SW High-level Subsystem Testing Design Sub-system s Verification Plan ADD Test Feedback Com ponents Integrating Unit Verification SW Detailed Design SW Unit / Device Plan Testing Test Feedback HW Devices SW Com ponents Hardware Coding Developm ent SW Units Definition and Decomposition Implementation Integration and Recomposition
  10. 10. System Specification Define Interview RequirementsIdentification Stakeholders Elicitation Plan Classify Requirements & Feasibility Relate Assign Priorities non feasable Analysis Requirements to Application Services SW Prototipes URD & Testing SW Model System Define Specify Documentation Traceability Requirements Policy System URD Verification System Plan Reqmts Requirements non valid Validation Define how Chose a Review / "Requirements Requirements Requirements Modify Engineering" are Handled Mgmt Tool Requirements
  11. 11. Requirements ClassificationCurrent Reqmts System Reqmts Analysis Gather Resources & Costs Data Reqmts Funding Value & Rank New Reqmts - Financial Methods - Scoring Methods Balance Reqmts Portfolio new reqmts
  12. 12. Systems Engineering Process Concept of System Validation Plan Acceptance Testing SW Beta- Operations TestingURD (ConOps) Test Feedback System System Testing System Verification Plan Specification Subsystems SRD Test Feedback Integrating SW High-level Subsystem Testing Design Sub-system s Verification Plan ADD Test Feedback Com ponents Integrating Unit Verification SW Detailed Design SW Unit / Device Plan Testing Test Feedback HW Devices SW Com ponents Hardware Coding Developm ent SW Units Definition and Decomposition Implementation Integration and Recomposition
  13. 13. High-level SW Design Perform Trade Trade Study Studies ResultSW Project SRS & ICD Managing Analyze SW Group Pertinent Manager Review RequirementsHardware HW DesignDesigning Define SW Design Impact Design Concepts of Trade Study Subsystem Verification Plan Document Preliminary Preliminary SW SDD Design Interaction Test Plan SW Development Group Monitoring System Documentation Update Preliminary SDD Approved RID SW Development Group Review
  14. 14. Define SW Design ConceptsEstablish System Boundaries (Context) System Usage (Usage) DefineSystem Architecture & Behavior Context + Usage + (Realization) Realization + Execute Behavior Execution = CURE Models (Execution)
  15. 15. Systems Engineering Process Concept of System Validation Plan Acceptance Testing SW Beta- Operations TestingURD (ConOps) Test Feedback System System Testing System Verification Plan Specification Subsystems SRD Test Feedback Integrating SW High-level Subsystem Testing Design Sub-system s Verification Plan ADD Test Feedback Com ponents Integrating Unit Verification SW Detailed Design SW Unit / Device Plan Testing Test Feedback HW Devices SW Com ponents Hardware Coding Developm ent SW Units Definition and Decomposition Implementation Integration and Recomposition
  16. 16. SW Components Coding System User Manual Interaction Test Unit Verification Algorithm SpecsArchitecture Plan Plan (draf t) Define Component- Softw are Interface Design Components Data Models Design Data Structure Design Algorithms SW Component level Requirements Specs UI Specs Design Specs Specs Cost Constraints Analyzing
  17. 17. Developing IT Systems ITPlanning Develop In-House IT Needs Systems to be Developed IT Systems DevelopingDecide to Make or to Buy Systems to be Acquire Solutions Purchased Awarness & Strategy
  18. 18. Acquire Solutions Analyse the Organize the Define Define Define Define Need Evaluation Business Functional Technical Integration Requirements Requirements Requirements RequirementsImplement the Acquire the Demonstrations Short list Screening Prioritised Solution Solution / Benchmarks Selection / Potential Requirements Evaluation Vendors Summary
  19. 19. IT Services IT ServicesBusiness IT Planning Systems IT User IT Lifecycle / IT Infrastructure Information IT SecurityAnalysis Deploying Supporting Change Maintaining Handling Assuring Managing Assets Identifying Critical Components Monitoring Licenses Managing Assets Administering
  20. 20. IT Services IT ServicesBusiness IT Planning Systems IT User IT Lifecycle / IT Infrastructure Information IT SecurityAnalysis Deploying Supporting Change Maintaining Handling Assuring Managing
  21. 21. Information Handling Information HandlingIntegrated Transactions Digital Assets Document RecordsRepository Managing Managing Handling Retaining SystemManaging
  22. 22. Document ManagementCapturing / Versioning Publishing / Maintaining Create Capture eMail Capture Capture Publish by Publish by Publish by CD Publish by Document Paper Knowledge GroupWare Corporate ROM / Printout PDF Systems Portal Collections Document Capture Publish Document Review Maintain Document Documents inactive Document Retain Dispose Versioning Document Document
  23. 23. Auxiliary Services Auxiliary ServicesCustomer IT Services Organizational F&A Quality System QualityRelations Intelligence Service AssuranceServices Service Service
  24. 24. Organizational Intelligence Organizational Intelligence Service Sense-Making Information Decision & Gathering Policy Knowledge Deployment Knowledge Learning & & Memory Developme nt Communication & Collaboration
  25. 25. Sense-Making Inform ation Information is only collection of data about certain facts State Of whereas knowledge is the collection of all the related facts"Data Aggregation" about a certain thing. Wisdom is the deep understanding to solve problem and its natural while intelligence is read the special ability to learn and plan in an extra ordinary way. Add Knowledge Experience create State Of "Data Aggregation" read Add Wisdom Judgement create State Of "Data Aggregation" read Add Ontology Intelligence create State Of "Data Aggregation"
  26. 26. Organizational Intelligence Organizational Intelligence Service Sense-Making Information Decision & Gathering Policy Knowledge Deployment Knowledge Learning & & Memory Developme nt Communication & Collaboration
  27. 27. Information Gathering Industry Provide Knowledge provide Knowledge Modules Modules Needed Knowledge State Of acquire Knowledge define Acquiring the Required Knowledge Analyze Definition of Externally CertificationKnowledge Needed Bodies Status Knowledge Acquiring the Required Knowledge Internally Knowledge Team Internal Communities
  28. 28. Organizational Intelligence Organizational Intelligence Service Sense-Making Information Decision & Gathering Policy Knowledge Deployment Knowledge Learning & & Memory Developme nt Communication & Collaboration
  29. 29. Knowledge & MemoryAvailability Interface Interoperability OrganizationKnowledge Knowledge Sharing Knowledge Knowledge CodifiedPreservation Integration Maintenance Knowledge State Of Knowledge Custodian Network Senior Executive Manager Manager
  30. 30. Knowledge Preservation Librarian Sys tem sCodifier Provider Manager Inventory Map Capacity Access Continuity Capture Organize Generate Define Access Maintain Knowledge Knowledge Knowledge Mechanisms Knowledge Store Retrieve Briefing Note Knowledge Application Application Database Structure Preservation is the foundation of knowledge management KM System
  31. 31. Knowledge Management SystemKM Operator Puts Questions KM System Asks for IDs Qualifies KM Q&A Sub-system Members Communities - Order ID - Asset ID - Members - Process ID - Experts - Similarities Supply Answ ers Reads & - Labels Qualifies - Orders Answ ers - Assets - Processes Supplies KM External Answ ers Analysts / Educators Analyzes DataKM Analyst - Research - Interpretation - Perception - Codification Codified Know ledge Know ledge Supplies Configurations Validates KM Team Documents Configurations - Asset - Skills&Exp - Ind Know Mod
  32. 32. Knowledge & MemoryAvailability Interface Interoperability OrganizationKnowledge Knowledge Sharing Knowledge Knowledge CodifiedPreservation Integration Maintenance Knowledge State Of Knowledge Custodian Network Senior Executive Manager Manager
  33. 33. Knowledge SharingBasic Knowledge Sharing Advanced Knowledge Sharing Pers onal Public Knowledge Synergic Evolving Knowledge Knowledge Knowledge Knowledge One-on-one One-to-m any Networking The value of a network Hoarding Knowledge Knowledge is proportional to the square Sharing Sharing of the number of users dialogue speak / publish interact Individual Colleagues Groups Community
  34. 34. Knowledge & MemoryAvailability Interface Interoperability OrganizationKnowledge Knowledge Sharing Knowledge Knowledge CodifiedPreservation Integration Maintenance Knowledge State Of Knowledge Custodian Network Senior Executive Manager Manager
  35. 35. Knowledge Integration NoIntegration Create Isolated Elements Knowledge Elements Organize Knowledge Structure Creator Integrate Knowledge Relationships Coordinato Create a r Whole Knowledge System The whole is more than Systems the sum of it’s parts Max Syntesize Integration r
  36. 36. Organizational Intelligence Organizational Intelligence Service Sense-Making Information Decision & Gathering Policy Knowledge Deployment Knowledge Learning & & Memory Developme nt Communication & Collaboration
  37. 37. Learning & Development Educational Institutes Training Decision & PolicyKnowledge Acquired Internal Trainers
  38. 38. Organizational Intelligence Organizational Intelligence Service Sense-Making Information Decision & Gathering Policy Knowledge Deployment Knowledge Learning & & Memory Developme nt Communication & Collaboration
  39. 39. Communication & Collaboration Know ledge State Of "Data Aggregation" Individual Publish PublishedKnow ledge Know ledge Represent Compiled Know ledge Author Influence Recommendation Reporter Promote Targeted Know ledge Systems Agenda Opinion The role of knowledge use at each Marketer stage progresses from passive through participatory to advocacy Advocate The value of knowledge is realized only when it is used for something

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