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Getting Support for            Governance and Data Quality                         1Friday, 11 March 2011
Agenda                    • Defining Governance                    • Executives and Good Governance                    • En...
My World                        • Background                        • Company                        • Activities         ...
My Background                        • Co-founder Business Intelligence Group                          CORTEX - an online ...
News Limited                        • Publisher of                         •   110 Newspapers                         •   ...
News Limited                        • Each masthead has 450,000 - 1.3 million full                          text articles ...
My Role                        • National Information Director                        • Business owner of our information ...
Defining Governance                                8Friday, 11 March 2011
Governance and Data Quality                               9Friday, 11 March 2011
Data Governance                        • Organising people, process and technology                          to manage data...
11Friday, 11 March 2011
12Friday, 11 March 2011
13Friday, 11 March 2011
14Friday, 11 March 2011
10 Signs You Need Governance1.          You have to wait days to make/change a report2.          There are more than 100 r...
Executives and                         Governance                              16Friday, 11 March 2011
17Friday, 11 March 2011
18Friday, 11 March 2011
19Friday, 11 March 2011
20Friday, 11 March 2011
Governance @ News                        • Formal governing body:                         •   Chaired by CFC              ...
Governance @ News                                22Friday, 11 March 2011
My Top 5                           23Friday, 11 March 2011
Have C-level support               “He’s charged with expressing contempt for data quality.”                              ...
Garbage In                             Garbage Out                        25Friday, 11 March 2011
Concentrate on value adding analysis                                     26Friday, 11 March 2011
Deliver Enterprise dashboards down to transactions                        “We just want a dashboard”                      ...
Have a business driven (governed) analytic community                            28Friday, 11 March 2011
Broader Support For                            Governance                                 29Friday, 11 March 2011
Meeting The Challenge                        • DQ champions in business divisions.                         •   Domain expe...
Meeting The Challenge                        • National coordination:                         •   Monthly meetings to solv...
Meeting The Challenge                              32Friday, 11 March 2011
The Business Case For                        Data Quality                              33Friday, 11 March 2011
1. Real Examples                        •   Drawn from recent reports                        •   Focus on existing and cur...
2. Simple Key Trends                        •   “Between now and 2020, the amount of digital                            in...
36Friday, 11 March 2011
The Internet Of Things                             37Friday, 11 March 2011
Digital Dominates                        1996                 2007      University of Southern California study,      Febr...
Governance and Data                              Quality                                 39Friday, 11 March 2011
Organising For The Future                  • BI is today a specialist art                  • Governance and Data Quality a...
41Friday, 11 March 2011
•       Executives - Business people who consume highly structured                        reports or dashboards           ...
•       Casual Users - Business people who consume reports or                        dashboards infrequently (typically le...
Business Organisation                                   CEO/CFO/                                     COO                 D...
IT Organisation                                                        CIO                  Enterprise                    ...
Intelligence Organisation Chart                        = People (Role)                        = Function / Task           ...
• Your commitment   of people can grow   as and when you   decide to invest in   intelligence. • Here is a template   for ...
• And here     are the     roles     needed for     effective     small,     medium     and large     teams.              ...
49Friday, 11 March 2011
50Friday, 11 March 2011
Social                        • At News we are improving our intelligence                          capability by leveragin...
Technical Platform                        • Workflow and collaboration platform                        • National standard ...
Community based                        Collaboration                                          53Friday, 11 March 2011
Workflow                        Enterprise Integration                               54Friday, 11 March 2011
Google-like search of databases                                         Social Media                         55Friday, 11 ...
Role Based                             BPM                        56Friday, 11 March 2011
Further Reading                               57Friday, 11 March 2011
Business Intelligence CORTEX                        The online A & NZ community for DQ, DWH, ETL, BI, PM and Analytic prof...
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Transcript of "Steve Bennett"

  1. 1. Getting Support for Governance and Data Quality 1Friday, 11 March 2011
  2. 2. Agenda • Defining Governance • Executives and Good Governance • Encouraging Broader Support For Data Quality • Making the Business Case for Data Quality • The Relationship Between Governance and Quality 2Friday, 11 March 2011
  3. 3. My World • Background • Company • Activities 3Friday, 11 March 2011
  4. 4. My Background • Co-founder Business Intelligence Group CORTEX - an online community of BI, PM, DWH, ETL and Analytic professionals www.tbig.com.au/forums • 20 years building analytic capabilities • Oz Analytics - a blog about analytics with an Asia Pacific perspective analytics.typepad.com 4Friday, 11 March 2011
  5. 5. News Limited • Publisher of • 110 Newspapers • 40 Magazines • 30 major online sites • Media assets including cable TV networks, TV channels, production companies, sports franchises www.newscorp.com 5Friday, 11 March 2011
  6. 6. News Limited • Each masthead has 450,000 - 1.3 million full text articles • Multiple image libraries - 14.3 million images from 1.2 million assignments in library used in NSW • Video libraries 6Friday, 11 March 2011
  7. 7. My Role • National Information Director • Business owner of our information assets • 4 major warehouses, 19 operational data stores • 30+ reporting and analysis suites • Data governance • Analytic insights 7Friday, 11 March 2011
  8. 8. Defining Governance 8Friday, 11 March 2011
  9. 9. Governance and Data Quality 9Friday, 11 March 2011
  10. 10. Data Governance • Organising people, process and technology to manage data as an asset • Also called: • Information governance • Master data management • Data quality management • Elements of BPM, risk and compliance 10Friday, 11 March 2011
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  15. 15. 10 Signs You Need Governance1. You have to wait days to make/change a report2. There are more than 100 requests pending3. The commentary is larger than the report4. The same words mean different things5. You cant get an instant understanding6. Multiple numbers for the same thing7. The report is handcrafted8. It takes longer than 5 minutes to view9. You cant access the report10. You manually validate key numbers 15Friday, 11 March 2011
  16. 16. Executives and Governance 16Friday, 11 March 2011
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  20. 20. 20Friday, 11 March 2011
  21. 21. Governance @ News • Formal governing body: • Chaired by CFC • Business heads of major divisions. • NIMO • Data and Analytics business communities 21Friday, 11 March 2011
  22. 22. Governance @ News 22Friday, 11 March 2011
  23. 23. My Top 5 23Friday, 11 March 2011
  24. 24. Have C-level support “He’s charged with expressing contempt for data quality.” 24Friday, 11 March 2011
  25. 25. Garbage In Garbage Out 25Friday, 11 March 2011
  26. 26. Concentrate on value adding analysis 26Friday, 11 March 2011
  27. 27. Deliver Enterprise dashboards down to transactions “We just want a dashboard” 27Friday, 11 March 2011
  28. 28. Have a business driven (governed) analytic community 28Friday, 11 March 2011
  29. 29. Broader Support For Governance 29Friday, 11 March 2011
  30. 30. Meeting The Challenge • DQ champions in business divisions. • Domain experts from across the enterprise • Community based with full time leaders • Data owners of every data item and measure: • Empowered to make decisions • All business data and their definitions (including reference data) • Enterprise performance measures and their calculation basis • Solutions (business processes and IT) 30Friday, 11 March 2011
  31. 31. Meeting The Challenge • National coordination: • Monthly meetings to solve DQ issues • Agree standard definitions • Prioritise releases of data warehouse and reporting changes • DQ with a purpose: • 26 capabilities needed to deliver business benefits 31Friday, 11 March 2011
  32. 32. Meeting The Challenge 32Friday, 11 March 2011
  33. 33. The Business Case For Data Quality 33Friday, 11 March 2011
  34. 34. 1. Real Examples • Drawn from recent reports • Focus on existing and current management issues • Establish materiality and/or risk (but materiality trumps risk every time) • Simple (single page + position paper) • Visualise or raw data (no motherhood statements) • Provide solution • State direct and strategic benefits • Take ownership and deliver it yourself 34Friday, 11 March 2011
  35. 35. 2. Simple Key Trends • “Between now and 2020, the amount of digital information created and replicated in the world will grow to an almost inconceivable 35 trillion gigabytes as all major forms of media” IDC iView, "The Digital Universe Decade – Are You Ready?" May 2010 • “Global mobile data traffic will increase 26-fold between 2010 and 2015 ... Mobile network connection speeds will increase 10-fold by 2015 ... Two-thirds of the world’s mobile data traffic will be video by 2015.” Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2010–2015, February 2011 • Chinese-language content will dominate the internet by 2014 Gartner 2009 35Friday, 11 March 2011
  36. 36. 36Friday, 11 March 2011
  37. 37. The Internet Of Things 37Friday, 11 March 2011
  38. 38. Digital Dominates 1996 2007 University of Southern California study, February 2011 38Friday, 11 March 2011
  39. 39. Governance and Data Quality 39Friday, 11 March 2011
  40. 40. Organising For The Future • BI is today a specialist art • Governance and Data Quality are critical enablers • We are now at a tipping point where business success comes from intelligence based on our ability to process BIG data • This ability develops when a broader range of people are skilled in a range of BI skills 40Friday, 11 March 2011
  41. 41. 41Friday, 11 March 2011
  42. 42. • Executives - Business people who consume highly structured reports or dashboards • Analytic Experts - Business experts in structured analytic techniques and related toolsets • Power Report Users - Business people who consume reports or dashboards frequently and who are highly skilled in the specific BI tool used • Average, Regular Users - Business people who consume reports or dashboards frequently (typically each week) 42Friday, 11 March 2011
  43. 43. • Casual Users - Business people who consume reports or dashboards infrequently (typically less than weekly) • Data Entry People - Business people working in Call Centres, etc. that use transactional applications to create and modify data • BI Application Developers - Experts in Presentation Layer toolsets that support data access and report writing. Examples include Business Object Universes and Frameworks in Cognos • Data Integration Developers - Experts in ETL and data quality toolsets and methods. Examples include DataStage, Informatica, SAS and SQL 43Friday, 11 March 2011
  44. 44. Business Organisation CEO/CFO/ COO Data Analytic Centre Communities Communities of Excellence • Access • IM Strategy • Monitor and Analyse • BI Tool Evaluation and Selection • Discover and Explore • Content Management • Quality • Collaboration and Change • Classify Data • Implementation and Training • Metadata Management • Data Profiling 44Friday, 11 March 2011
  45. 45. IT Organisation CIO Enterprise Application Infrastructure Architects Development • Information Architecture • IM Application Development • Database Administration • Application Interfaces • Data Profiling • Operations Management • Data Warehouse Design • Project Management • Governance 45Friday, 11 March 2011
  46. 46. Intelligence Organisation Chart = People (Role) = Function / Task = Direct Reporting Line = Matrix Reporting Line = Close Alignment of Function 46Friday, 11 March 2011
  47. 47. • Your commitment of people can grow as and when you decide to invest in intelligence. • Here is a template for small, medium and large teams. 47Friday, 11 March 2011
  48. 48. • And here are the roles needed for effective small, medium and large teams. 48Friday, 11 March 2011
  49. 49. 49Friday, 11 March 2011
  50. 50. 50Friday, 11 March 2011
  51. 51. Social • At News we are improving our intelligence capability by leveraging social media, content management and collaboration software • Internally, this means creating communities and delivering technology to make them virtual but responsible for data, information and insights. 51Friday, 11 March 2011
  52. 52. Technical Platform • Workflow and collaboration platform • National standard • Communities • IM processes • Definitions • Training and support (wiki, FAQ) • Project methodology • Search • SharePoint 2010 52Friday, 11 March 2011
  53. 53. Community based Collaboration 53Friday, 11 March 2011
  54. 54. Workflow Enterprise Integration 54Friday, 11 March 2011
  55. 55. Google-like search of databases Social Media 55Friday, 11 March 2011
  56. 56. Role Based BPM 56Friday, 11 March 2011
  57. 57. Further Reading 57Friday, 11 March 2011
  58. 58. Business Intelligence CORTEX The online A & NZ community for DQ, DWH, ETL, BI, PM and Analytic professionals Forums Research Jobs Local BI News & Events www.tbig.com.au/forums sbennett@tbig.com.au +61 413 666 724 58Friday, 11 March 2011
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