Embedding Information Managementinto your Firm’s CultureRobyna MayDirector – IT & KnowledgeCooper Grace Ward Lawyers
Who am I?• Robyna May,  Director – IT & Knowledge,  Cooper Grace Ward  Lawyers• 12 years experience in IT  (developer back...
What I will cover….• Cultural challenges with Information  Management (IM)• Establishing IM touch points• Illustrating the...
Information Management                   Process                   &                   Training                      •   C...
Information Management                     Capturing information,                     Delivering information &            ...
The vicious cycle                                    Opportunity                                      Break               ...
Ways to break the cycle•   Information Management focus group•   Partner sponsor•   Demonstrate quick wins first•   Demons...
Re-frameHow do I get the Lawyers to   How can I protect thespend time on Informationbillable hour of my clients?       Man...
Case Study:           Focus group at CGW• Reps from each work group• Reps from a variety of positions• Reps report back to...
Selection Tools                      LOW       Consider      whether of                   Ignore        benefit           ...
Selection Tools Cont.                   overall                    value                 (strategic)        Information sh...
When/how to capture information  • Make use of information already captured  • Avoid repeat of entry  • Capture at time mo...
When/how to present information•   Provide information in appropriate context•   Multiple views of single source•   Cater ...
Getting the best return on existing applicationsThe stone age has been defined as the clever use of crude tools, theinform...
“Owning” training• Have a training strategy that covers all training  (induction, project, internal etc.)• Identify key co...
Training Layers      Advanced     • Super users, hands on training - ongoing       training      “How to”             • Sm...
Reference & Support• Not everyone needs to be an expert …• But somebody does (and keep in mind succession and  availabilit...
Training Cycle                   Identify                   Training                    NeedsTest use of                  ...
EvaluationKilpatrick’s             Reactions        • Measures how participants have reacted to the                       ...
Online Training Resources•   Articulate - http://www.articulate.com/products/quizmaker-demos.php•   Camtasia - http://www....
Key Points• Challenges of Information Management   – Getting buy-in   – Getting engagement   – Demonstrating value   – Get...
Q&A
Upcoming SlideShare
Loading in …5
×

Robyna may

329
-1

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
329
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Robyna may

  1. 1. Embedding Information Managementinto your Firm’s CultureRobyna MayDirector – IT & KnowledgeCooper Grace Ward Lawyers
  2. 2. Who am I?• Robyna May, Director – IT & Knowledge, Cooper Grace Ward Lawyers• 12 years experience in IT (developer background)• 5 years in IT management• Contact Details: robyna.may@cgw.com.au
  3. 3. What I will cover….• Cultural challenges with Information Management (IM)• Establishing IM touch points• Illustrating the value of IM• Getting the best return on existing applications• How to get staff to “own” their training
  4. 4. Information Management Process & Training • Capture at best time Capture • Ease of use Information • Background capture• Ensure information remains relevant Maintain• Single source of truth Information• Data quality • Accurate Deliver • Easy to access Information • Many view points
  5. 5. Information Management Capturing information, Delivering information & Accessing information Technology & Process Training Ownership & Adoption Information Management Culture
  6. 6. The vicious cycle Opportunity Break IM issue needs to be addressed Opportunity Break Solution Ask Lawyers doesn’t for inputmeet needs Put forth a Opportunity solution Unavailable Break with due to time minimal constraints input
  7. 7. Ways to break the cycle• Information Management focus group• Partner sponsor• Demonstrate quick wins first• Demonstrate time value• Start small• Listen and understand your users’ frustrations
  8. 8. Re-frameHow do I get the Lawyers to How can I protect thespend time on Informationbillable hour of my clients? Management?
  9. 9. Case Study: Focus group at CGW• Reps from each work group• Reps from a variety of positions• Reps report back to their workgroups and champion projects• We meet every four weeks and a mixture of items covered• Demos and trials of new technology occur regulary• Agenda circulated prior to meeting• Minutes and action items circulated after meeting• Provides a forum for whole team to put forth their challenges
  10. 10. Selection Tools LOW Consider whether of Ignore benefit IMPACTLOW Resources and Time HIGH Longer Term Quick Wins Wins HIGH
  11. 11. Selection Tools Cont. overall value (strategic) Information sharing across the organisation Improving efficiency within teams
  12. 12. When/how to capture information • Make use of information already captured • Avoid repeat of entry • Capture at time most relevant – whilst “in motion” • Single source of truth • Tools – Processes, accessing database content, collaboration spaces
  13. 13. When/how to present information• Provide information in appropriate context• Multiple views of single source• Cater for a variety of learning styles• Tools – portals (SharePoint)
  14. 14. Getting the best return on existing applicationsThe stone age has been defined as the clever use of crude tools, theinformation age is the crude use of clever tools
  15. 15. “Owning” training• Have a training strategy that covers all training (induction, project, internal etc.)• Identify key competencies against particular groups• Use self assessment tools so that users understand their limitations• Ensure users know what they are expected to know (and what they aren’t and what they can access easily)• Identify the key functionality that you want utilised and focus training on that
  16. 16. Training Layers Advanced • Super users, hands on training - ongoing training “How to” • Smaller groups, hands on training training Overview of • Whole firm, focus on what they application will be expected to knowAwareness and strategy • Whole firm, seminar style and other training broadcast mediums
  17. 17. Reference & Support• Not everyone needs to be an expert …• But somebody does (and keep in mind succession and availability of that person)• Have easy to use reference resources – Wikis – Online training – Videos
  18. 18. Training Cycle Identify Training NeedsTest use of Designknowledge Training Evaluate Deliver Training Training
  19. 19. EvaluationKilpatrick’s Reactions • Measures how participants have reacted to the training.EvaluationLayers Learning • Measures what participants have learned from the training. • Measures whether what was Behaviour learned is being applied on the job. • Measures whether the Results application of training is achieving results • ROI layerKirkpatricks Four Levels of Evaluation
  20. 20. Online Training Resources• Articulate - http://www.articulate.com/products/quizmaker-demos.php• Camtasia - http://www.techsmith.com/camtasia/• LMS – various available• Utilise what’s available – e.g. Office 2010: – Ribbon hero – Search command ribbon – Convert tools – Productivity hub
  21. 21. Key Points• Challenges of Information Management – Getting buy-in – Getting engagement – Demonstrating value – Getting ROI from investment in applications – Getting users to “own” their training• Solutions – IM touch points – Listen to users and start small – Have a competency assessment program & a training strategy – Train in a variety of methods – Utilise available training tools
  22. 22. Q&A
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×