Information-Driven Business       Using information governance to create a       more adaptable organisationRobert Hillard...
Robert Hillard                                                      Robert was an original founder of MIKE2.0 which       ...
Using information governance to create a more                adaptable organisationThere are two things we can learn from ...
“People (will) have more time for leisure activities in  the year 2008. The average work day is about four  hours”        ...
“Information is produced by all processes and it is       the values of characteristics in the processes’       output tha...
Privacy                                                           •Linking across financial and clinical                  ...
6   © 2011 Deloitte Touche Tohmatsu
[In the 1920s,] experts predicted that by 1980, every   single woman in North America would have to   work as a telephone ...
Separation/Accessibility                           Complexity 8                           © 2011 Deloitte Touche Tohmatsu
9   © 2011 Deloitte Touche Tohmatsu
© 2011 Deloitte Touche Tohmatsu
© 2011 Deloitte Touche Tohmatsu
Average Degree: 2.2Maximum Geodesic Distance: 5Average Geodesic Distance: 2.4                   © 2011 Deloitte Touche Toh...
Business Report                        Metric                                                                             ...
Customer               Mortgage              Collateral                          Bank                 Insurer             ...
Customer               Mortgage              Collateral                          Bank                 Insurer             ...
Data Governance Board                                                    Medical                                          ...
www.infodrivenbusiness.com     www.openmethodology.org       www.twitter.com/rhillard      www.deloitte.com/au/eim17      ...
© 2011 Deloitte Touche Tohmatsu
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Robert hillard presentation

  1. 1. Information-Driven Business Using information governance to create a more adaptable organisationRobert HillardSeptember 2011
  2. 2. Robert Hillard Robert was an original founder of MIKE2.0 which provides a standard approach for Information and Data Management projects. He continues to support the initiative as the vice-president and a board member of the MIKE2.0 Governance Association, the Swiss non-profit governance body for MIKE2.0. Robert has held international consulting leadership roles and provided advice to government and private sector clients around the world. He has more than twenty years experience in the discipline of Information Management, focusing onRobert Hillard is the Deloitte partner leading the standardised approaches including being one ofAustralian Technology Consulting practice. He is a the first to use XBRL in government regulation andspecialist in Enterprise Information Management, the promotion of information as a business assetwhich is a key part of the firm’s Technology rather than a technology problem.capability, and is the author of Information-Driven Over many years, Robert has advised largeBusiness (Wiley 2010). complex organisations on their Information Management strategies and specifically how to leverage these strategies to achieve their business objectives including major transformations.1 Information –Driven Business © 2011 Deloitte Touche Tohmatsu
  3. 3. Using information governance to create a more adaptable organisationThere are two things we can learn from the past twenty years. The first isthat new and truly disruptive businesses almost always use information ina new way (examples include the way new credit card issuers use loyaltyschemes and Amazon’s ability to recommend purchases). The second isthat the information associated with truly disruptive businesses is moreintegrated in a measurable way.The “small worlds” measure of information connectivity is a techniquewhich can be applied through information governance to test newbusiness models and challenge whether they are just more efficient waysof doing the same thing or whether they are changing the game. © 2011 Deloitte Touche Tohmatsu
  4. 4. “People (will) have more time for leisure activities in the year 2008. The average work day is about four hours” James R. Berry (1968), “40 Years in the Future,” Mechanix Illustrated © 2011 Deloitte Touche Tohmatsu
  5. 5. “Information is produced by all processes and it is the values of characteristics in the processes’ output that are information” R. M. Losee (November 1998), “A Discipline Independent Definition of Information,” Journal of the American Society of Information Science4 © 2011 Deloitte Touche Tohmatsu
  6. 6. Privacy •Linking across financial and clinical domains •No false positive matches •Individual details •long time horizonClinical•Within clinical domain•No false negatives•Multiple data types•Minimum translation for expertconsumers Reporting •Across domains •Time variance •Statistical accuracy (false positives and negatives often OK) © 2011 Deloitte Touche Tohmatsu
  7. 7. 6 © 2011 Deloitte Touche Tohmatsu
  8. 8. [In the 1920s,] experts predicted that by 1980, every single woman in North America would have to work as a telephone operator if growth in telephone usage continued at the current rate* Business Data Communications and Networking Jerry FitzGerald, Alan Dennis*At the time, all telephone operators were women © 2011 Deloitte Touche Tohmatsu
  9. 9. Separation/Accessibility Complexity 8 © 2011 Deloitte Touche Tohmatsu
  10. 10. 9 © 2011 Deloitte Touche Tohmatsu
  11. 11. © 2011 Deloitte Touche Tohmatsu
  12. 12. © 2011 Deloitte Touche Tohmatsu
  13. 13. Average Degree: 2.2Maximum Geodesic Distance: 5Average Geodesic Distance: 2.4 © 2011 Deloitte Touche Tohmatsu
  14. 14. Business Report Metric Metric Business Report Completeness Rule Metric Aggregation Strategy Quality Measure Compliance Rule Quality Measure Strategy Metric Aggregation Dimension Fact Accuracy Rule Fact DimensionOrganisation Structure Persistent Hierarchy Temporal Hierarchy Temporal Hierarchy Persistent Hierarchy Subject Relationship Relationship Subject Entity Attribute Master Data StakeholderAttributes Master Data Attribute Entity Synchron-isation Synchron-isation Mapping Mapping Persistent Hierarchy Temporal Hierarchy Operational Operational System Table Field Field Table System Metric Business Report Master Data StakeholderAttributes Synchron-isation Mapping Field Table Operational Strategy Metric Aggregation System Fact Dimension Synchron-isation Mapping Field Table Operational System Relationship Attribute Entity 13 © 2011 Deloitte Touche Tohmatsu
  15. 15. Customer Mortgage Collateral Bank Insurer Insurance Property policyAverage Degree: 1.7Maximum Geodesic Distance: 5Average Geodesic Distance: 2.3 © 2011 Deloitte Touche Tohmatsu
  16. 16. Customer Mortgage Collateral Bank Insurer Insurance Property policyAverage Degree: 2Maximum Geodesic Distance: 3Average Geodesic Distance: 1.6 © 2011 Deloitte Touche Tohmatsu
  17. 17. Data Governance Board Medical Medical? Has ultimate accountability and supervision of data quality and compliance metrics Financial Financial Operational OperationalData Governance Forum ? Sets information governance ? Supports subject area Major Subject Area Major Subject Area agenda for the organisation representatives Representatives Representatives ? Prioritises issues ? Reports to board Major Subject Major Subject Major Subject Major Subject Secretariat Secretariat Area Area Area Area ? Provides direction for Major and Minor Subject Area Major Subject Major Subject Projects and Standing Representatives together form the Major Subject Major Subject Area Area Area Area Data Quality Data Owners in the Governance Resources Organisation ?Minor Subject Areas and Regions participate in the Forum as needed Standing Data Quality Standing Data Quality Projects Projects Resources Resources Minor Subject Area Minor Subject Area Representatives Representatives Regions Regions Project Project Minor Minor Minor Minor Project Project Project Subject Subject Subject Subject Region Region Project Project Resource Resource Area Area Area Area Region Region Region Region ?Ongoing corrections Minor Minor Minor Minor Subject Subject ?Data governance Subject Subject ?Issues management Area Area Area Area projects © 2011 Deloitte Touche Tohmatsu
  18. 18. www.infodrivenbusiness.com www.openmethodology.org www.twitter.com/rhillard www.deloitte.com/au/eim17 © 2011 Deloitte Touche Tohmatsu
  19. 19. © 2011 Deloitte Touche Tohmatsu
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